Manage Tlscontact

How to cancel your TLScontact service in ireland and reclaim your money

What TLScontact is and why you might want to cancel

TLScontact operates visa application centres across the world, including a facility in Dublin that handles the administrative side of visa applications for embassies and consulates. The service accepts your documents, takes your biometrics, and manages appointments on behalf of diplomatic missions. However, TLScontact also charges optional fees for add-on services like premium lounge access, express courier returns, passport photos, and priority appointment slots.

If you have paid for any of these optional services and no longer need them, or if you believe you have been overcharged, you have the right to cancel and seek a refund. This guide walks you through every step of the cancellation process and shows you how to protect your money under Irish consumer law.

Common reasons people cancel TLScontact

Most cancellation requests happen for one of these reasons: you booked a premium appointment slot but your visa was rejected and you no longer need the service; you were charged twice for the same service; you selected a paid add-on (such as a courier return) but your circumstances changed; or you dispute the fee and want to escalate a complaint. Stopee has observed that TLScontact customers often struggle with refund timelines, so understanding your cancellation options now will save you frustration later.

Why cancelling early matters

TLScontact's refund policy varies depending on the service and the timing of your request. Some optional services may be non-refundable if your appointment has already taken place. That is why acting quickly and documenting every step is critical. The sooner you submit your cancellation request, the stronger your position if the company disputes your claim.

Your consumer rights under irish law

Ireland's Consumer Rights Act 2015 gives you specific protections when you pay for services. TLScontact must deliver the service as described, and if they fail to do so, you can demand a refund or correction. If you paid for a service online or over the phone, you also have a 14-day cooling-off period in which you can cancel for any reason (unless the service has already been delivered).

What the consumer rights act 2015 covers

The Act protects you against unfair contract terms, misleading pricing information, and failure to deliver services as advertised. If TLScontact charged you for a service that was never provided, or if they promised a refund and failed to pay it, you can lodge a formal complaint with the Competition and Consumer Protection Commission (CCPC). Stopee recommends keeping this escalation path in mind if TLScontact ignores your first cancellation request.

Your cooling-off period

If you paid for an optional TLScontact service (such as premium lounge access or express courier) within the last 14 days, you can cancel without giving a reason under the Distance Selling Regulations. After 14 days, your right to cancel depends on whether the service has been delivered. If your appointment has already taken place, TLScontact may refuse a refund for add-on services that were consumed. However, you can still demand a refund if the service was faulty, misrepresented, or incorrectly charged.

TLScontact pricing and typical service fees

Understanding what you paid for is the first step to cancelling successfully. Below is a breakdown of the optional fees TLScontact typically charges at its Dublin centre, based on user feedback and published rates.

The refundability of each service depends on whether it has already been delivered or used. This is why timing is critical when you cancel.

How to cancel your TLScontact service in ireland

TLScontact offers multiple cancellation routes. Choose the method that best fits your situation and follow the steps carefully to ensure your request is recorded and traced.

Method 1: cancel online via the contact form

The fastest way to cancel is through TLScontact's online contact form. This creates a digital record of your request and allows the company to respond in writing.

1. Visit the TLScontact website and scroll to the "Contact Us" section.
   • If you cannot find it on the homepage, look for "Help" or "Support" in the footer menu.
   • Select "Ireland" or "Dublin" from the country dropdown if prompted.
2. Click the "Submit an enquiry" or "Send message" button.
   • Some versions of the site may label this "Report a problem" or "Request support".
3. Fill in your full name, email address, and phone number.
   • Use the email address associated with your TLScontact account or booking.
4. In the subject line, type "Cancellation request" or "Refund for paid service".
   • Be specific: include the exact name of the service you wish to cancel (for example, "Premium lounge access for appointment 15 March 2024").
5. In the message body, include:
   • Your TLScontact application reference number (found on your confirmation email).
   • The date you paid for the service.
   • The amount charged (in EUR).
   • The transaction or reference number from your bank or card statement.
   • A clear statement: "I wish to cancel this service and request a full refund".
   • Your reason for cancellation (optional but helpful).
6. Attach a copy of your payment confirmation or booking receipt.
   • Take a screenshot if you have a digital receipt, or scan a printed one.
   • Ensure the file shows the service name, date, and amount paid.
7. Click "Send" and note the date and time.
   • Many contact forms generate a ticket number or confirmation message. Screenshot or save this reference.
8. Save a copy of your entire message and attachments for your records.
   • Pro tip: Copy and paste your message into a text document or email draft before you submit, so you have a backup if the form times out.

Method 2: cancel by post

If you prefer a paper trail or do not trust the online form, you can send a registered letter to TLScontact's Dublin office. Post leaves a physical record and forces the company to sign for receipt.

1. Write a cancellation letter on plain paper or headed notepaper.
   • Include your full name, address, phone number, and email.
   • State the date of the letter clearly at the top.
2. Open your letter with a clear subject line: "Cancellation and refund request".
   • Make your intent unambiguous: "I wish to cancel my [service name] and request a full refund".
3. Include all supporting details:
   • Your TLScontact application reference number.
   • The date and amount of the payment (EUR).
   • Your bank transaction reference.
   • The specific service you are cancelling.
   • Your reason (optional).
   • A request for acknowledgement of receipt.
4. Attach photocopies (not originals) of:
   • Your payment receipt or booking confirmation.
   • Any communication from TLScontact about this service.
   • Your bank statement showing the charge (you can redact other transactions for privacy).
5. Sign and date the letter in blue ink (not black; it shows the original is not a photocopy).
   • Warning: Some companies claim they did not receive unsigned or unsigned letters. Blue ink proves authenticity.
6. Place the letter and copies in an envelope addressed to:
   • TLScontact Dublin
     Northwood House, Unit 22
     Northwood Park
     Dublin, D09 XH66
     Ireland
7. Post the letter using registered mail or An Post's tracked service.
   • Ask for a receipt and tracking number.
   • Keep the receipt and tracking number in a safe place.
   • An Post will provide proof of delivery, which you can use as evidence if TLScontact later claims they never received your letter.
8. Allow 14 calendar days for TLScontact to respond.
   • If you receive no reply, follow up with a second letter or escalate to the CCPC (see "If TLScontact refuses" below).

Method 3: cancel by email

Email is less formal than registered post but faster than post and easier to trace than a contact form. Use email if you already have a direct contact address from a previous TLScontact communication.

1. Find TLScontact's email address.
   • Check your booking confirmation, receipt, or previous correspondence from the company.
   • If you have no email, use the contact form to request the email address for cancellations or complaints.
2. Open a new email in your email account (not a reply to an old email, to avoid threading confusion).
   • Pro tip: Use your most formal and professional email address, not a personal one.
3. In the subject line, type: "Cancellation and refund request - [Your name] - [Application reference number]".
   • Include your reference number so the company can instantly locate your account.
4. Write your cancellation request in the body:
   • Address the recipient as "Dear Sir or Madam" or "Dear TLScontact Team".
   • State your intent clearly: "I am writing to cancel my [service name] effective immediately and to request a full refund".
   • Include all relevant details: application number, date of payment, amount, service name, and reason (if you choose to give one).
   • Close with: "Please confirm receipt of this email and provide an expected date for the refund".
   • Sign off with your full name, phone number, and address.
5. Attach scanned or photographed copies of:
   • Your payment receipt.
   • Your booking confirmation.
   • Your bank statement (redacted for privacy).
6. Before you send, copy the entire email text (subject, body, and attachments list) into a Word document or text file and save it.
   • If TLScontact claims they did not receive the email, you can prove you sent it.
7. Send the email and keep the email thread open in your inbox.
   • Mark it as important or flag it so you do not accidentally delete it.

What to do after you submit your cancellation

Submitting a cancellation request is not the end of the process. You must now monitor TLScontact's response and be ready to escalate if they ignore you or refuse unreasonably.

Timeline and follow-up

TLScontact should acknowledge your cancellation request within 5 working days. They should either confirm the cancellation and commit to a refund date, or explain why they cannot refund (for example, because the service has already been used). If you receive no reply by day 7, send a follow-up email or letter marked "Second request" and include copies of your original submission.

Pro tip: If you posted your original letter, wait for it to arrive and be signed for before sending a follow-up. Check your tracking number on the An Post website to confirm delivery.

Refund timeline

TLScontact's refund policy typically allows 14 to 30 days for processing. Once the company confirms they will refund you, check your bank account every 3 to 5 days. If the money does not appear after 30 days, contact your bank and ask them to trace the payment. Request a reference number from your bank and use it in your next communication with TLScontact.

If TLScontact refuses or ignores you

If TLScontact refuses to refund or does not respond after 14 days, escalate to the Competition and Consumer Protection Commission (CCPC). The CCPC is Ireland's consumer watchdog and has the power to investigate complaints and force refunds. Stopee recommends filing a formal CCPC complaint if the company does not budge.

1. Gather all your evidence:
   • Your original cancellation request (email, letter, or contact form screenshot).
   • TLScontact's response (or a note that they did not respond).
   • Bank statements showing the charge.
   • Any communication about the service (appointment confirmations, receipts).
   • Proof of postage or email send receipt.
   • Any follow-up letters or emails you sent.
2. Visit the CCPC website at www.ccpc.ie.
   • Look for the "Make a complaint" or "Complaints" section.
3. Fill in the online complaint form with:
   • Your name and contact details.
   • TLScontact's name and Dublin address.
   • A clear summary of what happened (for example, "I paid EUR 60 for a prime time appointment slot on 10 February 2024. I cancelled on 15 February 2024, within the 14-day cooling-off period. TLScontact has refused to refund me").
   • The amount in dispute.
   • What you want as an outcome (for example, "Full refund of EUR 60").
4. Upload or attach copies of all your evidence.
   • The CCPC will use these documents to investigate TLScontact's conduct.
5. Submit the form and save your CCPC complaint reference number.
   • The CCPC will contact you and TLScontact within 10 working days to confirm receipt.
6. Respond to any follow-up questions from the CCPC promptly.
   • Do not contact TLScontact directly after filing a CCPC complaint unless the CCPC tells you to do so.

Common cancellation mistakes and how to avoid them

Many TLScontact customers delay or weaken their cancellation by making avoidable errors. Here are the pitfalls Stopee has seen most often, and how to sidestep them.

Mistake 1: cancelling only by phone

If you call TLScontact to cancel, you leave no written proof that you made the request or what you said. The company can later claim you never called or agreed to something different. Always follow up a phone call with an email or letter that summarises what you discussed. Write: "This email confirms our phone conversation on [date] at [time], in which I requested cancellation of [service]. As discussed, I expect a refund of EUR [amount] within 30 days."

Mistake 2: not keeping receipts

Your payment receipt is your strongest evidence that you paid TLScontact. Without it, the company can deny the charge ever occurred. From the moment you book, take screenshots of every confirmation email and receipt page. Save them to your computer and print a copy. Stopee recommends creating a dedicated folder on your desktop for all TLScontact-related documents.

Mistake 3: accepting vague promises of a refund

If someone at TLScontact tells you "your refund will be processed" without giving you a specific date or reference number, push back. Ask them to confirm in writing (email) the exact amount to be refunded, the expected date, and a transaction reference you can trace. Verbal promises are worthless if the refund never arrives.

Mistake 4: giving up after the first "no"

If TLScontact refuses your cancellation request, do not assume they are right. Escalate to the CCPC immediately. Under Irish consumer law, TLScontact must refund you if the service was not delivered, was faulty, or was within your 14-day cooling-off period. A refusal from a customer service agent does not override your legal right.

Mistake 5: missing the 14-day cooling-off window

You have exactly 14 days from the date you paid to cancel for any reason under distance-selling rules. After day 14, your right to cancel depends on whether the service has been delivered. If your appointment has already taken place, TLScontact may refuse a refund for add-ons you used. Cancel as soon as you decide you do not want the service.

Refund status and payment delays

After TLScontact confirms your cancellation, the refund should appear in your bank account within 14 to 30 working days. If it does not arrive, follow these steps to trace it and push for payment.

How to check your refund status

1. Log into your TLScontact account (if one exists) and check for a "My refunds" or "Transaction history" section.
   • Some booking systems show refund status in real time.
2. Check your bank account online or via your banking app.
   • Filter transactions by the amount (EUR) you expect to receive.
   • Check incoming transfers on the date range TLScontact promised the refund.
3. If the refund has not appeared after 30 days, contact your bank.
   • Call your bank's customer service or log into your account and open a "Trace a payment" or "Missing deposit" ticket.
   • Ask the bank to contact TLScontact and find out if they initiated the refund and to what account.
   • Your bank will give you a reference number for the trace. Save this and use it in future communication with TLScontact.
4. Send TLScontact a follow-up email:
   • "I have not received my refund of EUR [amount] promised on [date]. My bank trace reference is [number]. Please confirm: (1) the date you initiated the refund, (2) the account you sent it to, (3) a new expected date if there has been a delay."

If the refund is delayed or lost

Refund delays beyond 30 days are a breach of Irish consumer rights. If TLScontact cannot produce proof they initiated the refund, they are liable to pay it again. File a second CCPC complaint citing the delay, attach the bank trace reference, and demand the refund plus compensation for the inconvenience and interest lost.

Checklist for a successful cancellation

Use this checklist to ensure you have completed every step and protected yourself legally. Tick each box as you go.

Cancellation contact address and company details

If you need to contact TLScontact in Ireland by post, use the address below. Keep this information safe and reference it in all written communication.

TLScontact Dublin
Northwood House, Unit 22
Northwood Park
Dublin, D09 XH66
Ireland

For online cancellation, visit the TLScontact website, scroll to "Contact Us," and use their online enquiry form. Include "Cancellation request" in the subject line and all details listed in this guide.

Final steps and next steps

Cancelling TLScontact and reclaiming your money is straightforward if you act quickly, keep written proof, and know your rights. Remember that you have a 14-day cooling-off period under Irish law for distance-sold services, and the Consumer Rights Act 2015 protects you against unfair practices and delayed refunds.

Do not accept a refusal without evidence, and do not hesitate to escalate to the CCPC if TLScontact ignores you. Stopee has helped thousands of consumers cancel unwanted services and recover refunds by following these exact steps and holding companies accountable. If TLScontact makes cancellation difficult, you have legal tools to force the issue. Document everything, be persistent, and trust that you have the right to a refund under Irish consumer law.