Manage Avatarify

How to cancel your avatarify subscription and stop unwanted charges

What avatarify is and why you might want to cancel

Avatarify is an AI-powered mobile app that animates still photos into short videos, letting faces move, sing or speak with a few taps. It's available on both iOS and Android with a freemium model: basic features are free, but premium features like watermark removal, higher-resolution output and extended functionality require a paid subscription. The app has gained popularity for creative social sharing, but many Irish users find themselves caught in unexpected recurring charges after trial periods end or realise the service no longer fits their needs.

If you've noticed regular debits from your app store account, or you simply want to reclaim control of your subscriptions, this guide will walk you through every step. Stopee exists to help you cancel services efficiently and claim any refunds you're entitled to under Irish consumer law.

Common reasons irish users cancel avatarify

You're not alone if you've decided to cancel. The most frequent reasons we see are:

• Unexpected renewal charges after a free trial ended without clear warning;
• Dissatisfaction with video quality or output limitations;
• Privacy concerns about uploading personal photos to process;
• Finding better alternatives or losing interest in the novelty;
• Accidental purchase or subscription activated by family members.

Whatever your reason, you have the right to cancel and potentially reclaim charges if the cancellation process was deliberately obscured or if you were charged without clear consent.

Avatarify subscription plans and pricing

Understanding what you're paying for helps you identify whether you're on the right plan and what you'll save by cancelling. Avatarify pricing varies by region, app store and currency conversion, so your exact charge in euros depends on where you downloaded the app.

How you're being billed for avatarify

Avatarify uses in-app purchases through the Apple App Store or Google Play Store. That means your charge appears on your app store account, not directly from Avatarify, Inc. When you purchase a subscription through the app, the app store processes payment, takes a commission (usually 30%), and logs the subscription on your account. You'll see the charge labelled as coming from "Apple" or "Google," not Avatarify directly, though the developer still receives the remainder.

This structure is important because it affects where you cancel: you must cancel through your app store subscription settings, not through a separate Avatarify account (though emailing support can accelerate the process). Stopee guides help Irish consumers navigate this multi-layer billing to ensure cancellation is complete.

Your consumer rights and what irish law protects you

Ireland's Consumer Rights Act 2015 (transposing the EU Consumer Rights Directive) gives you powerful protections when buying digital services like Avatarify.

Cancellation rights under irish law

You have the legal right to cancel any digital subscription within 14 days of purchase without giving a reason, as long as you have not begun to use the service extensively. If you do use the service during that window, you can still cancel, but the seller may charge you for the service used (a "usage fee"). After 14 days, you lose this automatic right, but you can still cancel at any time - the subscription will simply end at the next renewal date.

Pro tip: Save your purchase confirmation email and the exact date you first subscribed. If Avatarify charged you after you cancelled, this proof is essential for disputing the charge with your app store or taking action through the Consumer Rights Act.

Your right to a refund

If you cancel within 14 days and have not used the service, you are entitled to a full refund. If you have used it, the seller can deduct a reasonable fee for use. Either way, you must receive clear confirmation of cancellation and the refund timeline. If Avatarify or your app store refuses without legal reason, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer protection authority.

How to cancel your avatarify subscription step by step

Cancellation works differently depending on whether you use iPhone or Android, so follow the steps for your device.

Cancel avatarify on iPhone (Apple app store)

1. Open the Settings app on your iPhone.
   • Do not open the Avatarify app itself; Apple hides subscription cancellation inside Settings.
2. Scroll down and tap App Store.
   • You'll see a storefront icon; this is the official path to your subscriptions.
3. Tap your profile icon in the top-right corner.
   • You may need to authenticate with Face ID, Touch ID or your Apple ID password.
4. Select Subscriptions.
   • This shows all active and recently cancelled subscriptions tied to your Apple ID.
5. Find and tap Avatarify.
   • If you see it listed, the subscription is still active or was recently cancelled.
6. Tap Cancel Subscription or Edit and then confirm cancellation.
   • Apple will ask you to confirm and may offer a discounted renewal; ignore this and proceed with cancellation.
7. You'll receive an on-screen message confirming the cancellation date.
   • Screenshot this screen as proof.
8. Check your email for a cancellation receipt from Apple within a few minutes.
   • Save this email in a dedicated folder for your records.

Warning: If you do not see Avatarify in your subscriptions list, it may already be cancelled, or you may have purchased it on a different Apple ID. Check that you are signed in to the correct account.

Cancel avatarify on android (Google play store)

1. Open the Google Play Store app on your Android phone.
   • The Play Store icon shows a coloured triangle.
2. Tap your profile icon in the top-right corner.
   • This opens your account menu.
3. Select Manage subscriptions or Payments and subscriptions (wording varies by Android version).
   • You may need to scroll down to find this option.
4. Find and tap Avatarify in the subscriptions list.
   • Active subscriptions appear first; cancelled ones are marked as inactive.
5. Tap Cancel subscription.
   • Google will display a reason screen asking why you're cancelling.
6. Select your reason (or skip) and confirm cancellation by tapping Yes, cancel.
   • Honesty helps Google improve service quality, but it's not mandatory.
7. You'll see a final confirmation screen with your cancellation effective date.
   • Screenshot this screen immediately.
8. Check your email for a cancellation confirmation from Google Play.
   • This typically arrives within an hour.

Pro tip: If you see "Manage all subscriptions" at the top of the subscriptions page, tap it to see all active and recently cancelled subscriptions across your entire Google Play account. This is useful if you have multiple Google IDs.

Contact avatarify support directly

After cancelling through your app store, emailing Avatarify's support team provides an additional layer of protection and creates a paper trail. This is particularly important if you believe you were charged unfairly or if the in-app cancellation did not work.

1. Send an email to ali@avatarify.ai with the subject line "Subscription Cancellation Request."
   • Include your full name, email address linked to the app store account and the phone number you use with Avatarify.
   • Attach or reference your subscription confirmation email and the date you first subscribed.
   • Clearly state your intent to cancel all subscriptions associated with your account.
2. Keep a copy of this email and save any reply from Avatarify.
   • Response times vary; allow 5-10 working days for a reply.
3. If you do not receive a response within 10 days, escalate to your app store's customer service team and mention that the developer has not acknowledged your cancellation request.
   • This strengthens your case if you need to dispute a charge later.

After cancellation: what to expect

Cancelling your Avatarify subscription does not happen instantly, and understanding the timeline helps you avoid surprise charges.

Your subscription will continue until the current renewal date

When you cancel, you stop future renewals, but you retain access to premium features until the end of your current billing period. For example, if you cancel a monthly subscription on the 10th of the month and your renewal date is the 28th, you keep access until the 28th and will not be charged after that date. If you cancel a weekly plan mid-week, you still get the full week you've already paid for.

Pro tip: If you want immediate access denial (for privacy or security reasons), delete the Avatarify app from your device. Uninstalling does not automatically cancel the subscription, but it stops the app from processing photos and removes access to your camera roll.

Refund eligibility and timeline

Whether you receive a refund depends on when you cancel relative to your purchase and how much you've used the service. Stopee recommends understanding these rules before disputing a charge:

• Within 14 days, minimal use: You are entitled to a full refund under the Consumer Rights Act 2015. Contact your app store to request the refund, citing the 14-day withdrawal right.
• Within 14 days, extensive use: The seller can deduct a proportional usage fee. If you've used 50% of the subscription period, expect a 50% refund.
• After 14 days: Refunds are at the discretion of Avatarify or the app store and are not legally required. However, if you can prove the cancellation process was deliberately hidden or you were charged without consent, escalate to the CCPC.

Refunds typically process within 5-10 working days to your original payment method (credit card, debit card or app store credit). Monitor your account during this window.

Common cancellation mistakes and how to avoid them

Many Irish consumers cancel unsuccessfully the first time because they overlook a critical step or don't know the system's quirks. You deserve clarity, so here are the pitfalls we see most often:

Mistake 1: deleting the app without cancelling the subscription

Uninstalling Avatarify from your phone does nothing to stop billing. The subscription lives in your app store account, not on the device. You must cancel through Settings (iPhone) or the Play Store app (Android), or the charges will continue. Deleting the app only hides the reminder that you're paying for it.

Mistake 2: assuming trial cancellation is automatic

Free trials convert to paid plans automatically unless you explicitly cancel before the trial ends. Avatarify trials are typically 3-7 days; if you do not cancel by day 7, you will be charged on day 8. Set a phone reminder 2 days before the trial ends so you don't forget.

Mistake 3: cancelling through the avatarify app itself

The Avatarify app may have a "manage subscription" button or link, but tapping it redirects you to your app store anyway. Do not assume the cancellation is complete just because you clicked it in the app; always verify cancellation through your app store's subscription settings or by checking your email for a confirmation from Apple or Google.

Mistake 4: not saving proof of cancellation

Screenshots of the cancellation confirmation screen and copies of cancellation emails are your evidence if a dispute arises. If Avatarify charges you after you cancel and you have no proof, recovering the money is much harder. Spend 30 seconds taking a screenshot right after you see the cancellation message.

Mistake 5: ignoring a charge after cancellation

If you see a charge to your account after the cancellation date you were given, act within 8 weeks (the chargeback window for most payment methods in Ireland). Contact your bank or card issuer immediately and provide your cancellation proof. The sooner you dispute, the better your chances of recovery.

Refunds and chargeback rights in ireland

If Avatarify continues to charge you after you've cancelled, Irish law and your payment provider both offer routes to recover your money.

Request a refund from your app store first

Start by submitting a refund request through your app store. Apple and Google both have refund policies; you typically have 48 hours from purchase to request a refund via the app store itself. For charges after cancellation, contact Apple Support or Google Play Support directly, explain that you cancelled the subscription, and provide your cancellation confirmation. Allow 10 working days for a decision.

Use your chargeback right with your bank

If the app store denies your refund or does not respond within 15 days, contact your bank or card issuer and request a chargeback for "unauthorised transaction" or "subscription not cancelled." In Ireland, you have up to 8 weeks from the charge date to file a chargeback. Provide your bank with your cancellation confirmation and proof that you were charged after the effective cancellation date. Your bank will investigate and, if they agree, will reverse the charge and credit your account.

Warning: Do not initiate a chargeback unless you've already attempted to resolve the issue with Avatarify and your app store. Chargebacks are a last resort and may result in your app store account being suspended temporarily.

Escalation: when to contact the CCPC

If Avatarify refuses to acknowledge your cancellation or continues to charge you despite your written request, you can escalate to Ireland's consumer protection authority.

What the competition and consumer protection commission (CCPC) can do

The CCPC investigates complaints about unfair contract terms, misleading cancellation procedures and refusal to honour consumer rights. You cannot file a complaint with the CCPC until you've made a reasonable attempt to resolve the issue with Avatarify directly. Once you've emailed support and given them 10 working days to respond, you can file a complaint online at www.ccpc.ie.

Include your original purchase receipts, cancellation request emails, proof that you cancelled (screenshots or app store confirmations) and evidence of any unauthorised charges. The CCPC does not recover money directly for you, but they can investigate the company's practices and take enforcement action if they find a breach of consumer law.

Comparison: avatarify against similar alternatives

Before you cancel permanently, you might consider whether a competing service offers better value. Here is how Avatarify stacks up against similar face-animation apps available in Ireland.

If you're paying for Avatarify largely because of its ease of use and social-sharing appeal, a cheaper or free alternative may serve your needs just as well. Use Stopee to cancel your current subscription guilt-free, then explore what works for your actual creative goals.

Checklist: confirm your cancellation is complete

Before you consider the task finished, run through this checklist to ensure your subscription truly has been cancelled and you won't face surprise charges.

• You have cancelled through your app store (Settings on iPhone, Play Store on Android).
• You received a confirmation message on screen with your cancellation effective date.
• You received a confirmation email from Apple (Apple ID) or Google (Google Play) within 24 hours.
• You have taken a screenshot of the cancellation confirmation and saved the email.
• You have emailed ali@avatarify.ai to notify the developer of your cancellation.
• You have verified that Avatarify no longer appears in your active subscriptions list (return to app store subscriptions in 24 hours to confirm).
• Your next billing date has passed without a charge, or you have noted the current subscription end date as a reminder to check your account.
• You have set a phone reminder to check your payment method in 14 days to confirm no charge appeared.

Getting help: escalation contact information

If you've followed all the steps above and Avatarify continues to charge you, use these official contacts to escalate your complaint in Ireland.

Direct contact with avatarify

Email: ali@avatarify.ai

Include your full name, the email address associated with your app store account, and copies of your cancellation confirmation. Allow 10 working days for a response.

Report to the competition and consumer protection commission

Website: www.ccpc.ie

Phone: 01 402 5555 (during business hours, Monday to Friday)

Use the online complaint form on the CCPC website. You must first contact Avatarify directly and give them a reasonable opportunity to resolve the issue before filing a CCPC complaint.

Contact your app store support team

Apple Support (Irish users): Visit support.apple.com or call 1800 950 950 to report an unauthorized charge or subscription cancellation issue.

Google Play Support (Irish users): Visit support.google.com/googleplay and submit a support request about billing or subscription issues.

Why cancelling matters: protect your privacy and budget

Cancelling Avatarify is not just about saving a few euros every month. Each subscription you retain is a data connection: the app processes your photos, your device sends them to Avatarify's servers, and your usage data feeds their analytics. By cancelling, you reduce your digital footprint and reclaim control of what services have access to your photos and location data.

Additionally, subscriptions are designed to be "sticky" - once you sign up, the friction to cancel is deliberately higher than the friction to subscribe. By actively cancelling, you are resisting a system designed to make you forget about recurring charges. That's empowering.

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their rights under Irish consumer law and recover money owed to them. Whether you're cancelling Avatarify because you've found a better tool, you no longer use it or you're simply reclaiming your budget, you deserve a clear path to cancellation and the confidence that no further charges will appear. Follow the steps above, keep your proof and remember: your money, your choice. If you need further support navigating subscription cancellations or want to explore how to cancel other services, Stopee is here to guide you every step of the way.