Manage Avatarify

How to cancel Avatarify and stop recurring charges on your account

What Avatarify is and why you might want to cancel

Avatarify is an AI-powered avatar animation app that lets you transform your face into animated videos and digital avatars. The service operates on a subscription model, meaning you pay recurring charges every week or year to access premium features. Understanding what you signed up for is the first step toward taking control of your account and cancelling without surprises.

Avatarify's subscription model and what you're paying for

When you subscribe to Avatarify, you're paying for access to premium editing tools, advanced animation features, and pro-level avatar creation. The app offers several recurring billing options shown on the Malaysian App Store, ranging from weekly plans to annual subscriptions. Most users don't realise their subscription renews automatically until they see the charge appear on their bank statement or credit card.

The exact amount you pay depends on which tier you selected when you started. Some plans include a trial period (typically 3 days), but the trial converts to a paid subscription automatically unless you cancel before it expires. This is where many users get caught: they forget about the trial and suddenly face a charge they didn't expect.

Why malaysian users often struggle to cancel

Avatarify operates from the United States (with offices listed in Palo Alto, California and Wilmington, Delaware) and does not maintain a physical office or local support centre in Malaysia. This means there's no Malaysian phone number to call, no local chat support, and no in-country customer service team to help you. When things go wrong, you're reaching across borders with no guaranteed response time.

The company's published Terms of Service also lack clear, step-by-step cancellation instructions. Many users report confusion about where to find the cancel button and uncertainty about whether their cancellation actually went through. This lack of transparency is exactly why Stopee exists: to guide Malaysian consumers through these murky processes and give you the confidence to take action.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you even when a company has poor cancellation processes. Understanding your rights empowers you to push back if Avatarify ignores your cancellation request or keeps charging you after you've asked to stop.

What the consumer protection act 1999 says about subscriptions

Under the Consumer Protection Act 1999, you have the right to cancel a subscription within a reasonable timeframe without facing hidden penalties. If a company's cancellation process is deliberately obscured or if auto-renewal charges continue after you've explicitly cancelled, that violates consumer protection rules. The Act covers contracts that use misleading terms or fail to disclose renewal obligations clearly.

If Avatarify continues charging you after you've submitted a cancellation request, you have grounds to dispute the charge through your bank and file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Keep screenshots, receipts, and any communication attempts as proof of your cancellation request.

How to escalate if cancellation fails

If Avatarify refuses to cancel your subscription or keeps charging you, your first step is to contact your bank or payment provider. Request a chargeback or dispute for unauthorised charges. Most banks in Malaysia will reverse charges if you can prove you requested cancellation and the company ignored it.

Your second step is to lodge a complaint with the MDTCA at 1800-886-800 or visit their website. Provide them with screenshots of your cancellation attempts and evidence that charges continued after your request. Stopee recommends keeping a dated log of every action you take-this documentation becomes your strongest lever if you need to escalate.

How to cancel Avatarify through the app store (iOS or android)

The safest way to cancel Avatarify is through the app store where you originally subscribed, because app stores (Apple and Google) handle subscription termination directly and provide instant confirmation. This section walks you through both platforms.

Cancellation steps for iPhone and iPad users

If you subscribed through Apple's App Store, you must cancel through Apple Settings, not inside the Avatarify app itself. Apple controls the subscription billing, so cancelling only in the app won't stop your charges. Follow these steps carefully to ensure your cancellation processes correctly.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the settings menu.
   • This may show your name or "Apple ID" if you haven't set a display name.
3. Select Subscriptions from the menu.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find Avatarify in the list and tap it.
   • If you don't see it, your subscription may already be cancelled or was never set up through Apple.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple may show you retention offers to keep you subscribed; ignore these if you want out.
6. Confirm your cancellation by tapping Confirm when prompted.
   • Apple sends you a confirmation email immediately. Save this for your records.

Pro tip: Take a screenshot of the confirmation screen and the confirmation email Apple sends you. If you're ever charged again, you'll have proof that you cancelled on a specific date.

Cancellation steps for android users (Google play)

If you subscribed through Google Play, you cancel directly through the Google Play app on your Android device. The process is similar to Apple but the menus have different names. Follow these steps to ensure your subscription terminates.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured Play Store icon on your home screen or app drawer.
2. Tap the profile icon in the top right corner.
   • This usually shows your Google account picture or initials.
3. Select Subscriptions from the menu.
   • You'll see all active subscriptions linked to your Google account.
4. Tap Avatarify from the list.
   • If it doesn't appear, check under "Inactive subscriptions" or "Expired subscriptions."
5. Tap Cancel subscription.
   • Google Play may ask you why you're cancelling; you can skip this or provide feedback.
6. Confirm your cancellation decision.
   • Google sends a confirmation email to your registered account email address.

Warning: On Android, some users report that the cancellation page refreshes or shows errors. If this happens, wait a few minutes and try again. If it persists, contact Google Play support directly at support.google.com/googleplay.

How to cancel if you subscribed directly through Avatarify

If you created an Avatarify account and subscribed through the company's website rather than through Apple or Google, you need to cancel through the app's account settings. This method is less reliable because Avatarify's published terms don't clearly document the cancellation process, but here's what to try.

Steps to cancel within the Avatarify app

Start by opening the Avatarify app on your device and navigating to your account area. The exact menu names can vary, but most apps follow a similar structure for subscription management.

1. Open the Avatarify app.
   • Make sure you're logged into the account tied to your subscription.
2. Tap the profile icon or menu icon (usually three horizontal lines or dots).
   • This is typically in the top left or bottom right corner of the screen.
3. Look for Account, Settings, or Subscription options.
   • Different versions of the app may label these differently.
4. Select Manage Subscription or Subscription Settings.
   • This page should show your current plan and renewal date.
5. Tap Cancel Subscription if the button is visible.
   • If you don't see this button, skip to the next section on contacting support.
6. Confirm your cancellation decision.
   • The app may show you a discount offer to keep your subscription active; decline it if you want to cancel.

Warning: Avatarify's app does not clearly document where the cancellation button lives in its interface. If you follow these steps and don't find a cancel option, the company may be intentionally hiding the cancellation process. Take a screenshot showing the subscription page without a cancel button-this becomes evidence if you later need to dispute charges.

What to do if the cancel button is missing

If you navigate to your subscription settings and find no cancel button, the next step is to contact Avatarify's support team directly. The company does not list a Malaysian phone number or local support address, so you'll be reaching out to their US-based team.

Look for a "Contact Us," "Support," or "Help" option in the app or visit the Avatarify website. Send an email or submit a support ticket stating clearly: "I request to cancel my Avatarify subscription effective immediately. Please confirm cancellation in writing." Include your account email, current plan name, and next billing date. Keep a copy of this message and any response for your records.

Pro tip: If Avatarify doesn't respond within 7 business days, don't wait longer. Contact your bank or payment provider and initiate a chargeback. The lack of a clear cancellation process and slow support response puts the burden back on you-and Stopee advises taking action to protect yourself.

Timing and what happens after you cancel

Understanding when your cancellation takes effect helps you avoid being charged twice. Different platforms handle this differently, so pay close attention to the specific rules for your situation.

When your access ends and billing stops

When you cancel your Avatarify subscription, you typically retain access until the end of your current billing period. For example, if you're on a weekly plan and you cancel on Monday, you usually keep access until Sunday (the end of that week's cycle). After that, your access ends and you're not charged again.

However, if you cancel mid-cycle, you should not expect a refund for the remaining unused days. This is standard practice for software subscriptions in Malaysia and globally. Your payment for the current period covers you until the renewal date, after which the subscription stops.

Pro tip: Cancel on the day after a renewal, not the day before. If you subscribe on the 1st of each month and cancel on the 2nd, you've just paid for the full month but you'll lose nearly 30 days of access. Better timing saves you money.

What happens to your data after cancellation

Avatarify's published terms do not clearly explain what happens to your created avatars, video projects, or personal data once your subscription ends. Safeguard yourself by exporting any important content before you cancel. Most avatar and video apps allow you to download or save your work in a standard format (MP4, PNG, etc.).

After you cancel, assume your account will be deactivated within 30 days. Some apps delete your data; others archive it. Since Avatarify doesn't document this, contact their support team and ask: "What happens to my saved avatars and projects after I cancel?" Get this in writing if possible, then act accordingly.

Refund policy and what you can recover

Avatarify's refund policy is not clearly published in the sources available to Stopee. This lack of transparency is itself a consumer protection issue under Malaysian law. Here's what you should know and how to pursue a refund if you believe you're entitled to one.

When you're eligible for a refund

Under the Consumer Protection Act 1999, you have grounds to request a refund in these situations:

• You cancelled within a trial period (typically 3 days) and were still charged.
• You submitted a cancellation request and were charged after that date.
• You were charged without consent or clear disclosure of the subscription terms.
• The service failed to deliver the features promised (e.g., avatar creation didn't work).

If any of these apply, contact Avatarify directly and request a refund in writing. Include your account email, the dates of charges, and a brief explanation of why you believe a refund is owed. If they refuse or don't respond within 14 days, escalate to your bank or the MDTCA.

How to request a chargeback through your bank

If Avatarify refuses to refund you or doesn't respond, your bank can reverse the charge on your behalf. This is called a chargeback. Contact your bank's fraud or dispute department and provide them with:

• Screenshots of your subscription page and cancellation request.
• Email confirmations or support tickets showing your cancellation attempt.
• A clear timeline of charges and cancellation dates.
• Evidence that the company ignored your refund request.

Malaysian banks typically process chargebacks within 30-60 days. Stopee recommends initiating a chargeback dispute if a company ignores your refund request for more than 7 days. You're not being unfair; you're protecting yourself against a company that won't honour your cancellation.

Common mistakes that keep you subscribed longer than you should be

Cancelling a subscription sounds simple, but many users make critical errors that result in additional charges. These mistakes often feel embarrassing, but they're incredibly common and result from poor app design and company tactics, not user carelessness.

Mistake 1: cancelling in the app instead of the app store

The single biggest mistake is cancelling your subscription inside the Avatarify app itself and believing that's enough. It's not. Many apps show a "cancel" option or close your account, but the subscription renewal is actually controlled by Apple, Google, or the billing processor-not the app. You must cancel in the app store or payment system where you originally subscribed.

Result: You cancel in the app, feel satisfied, and then a week later you're charged again because the subscription renewal went through at the app store level. Always cancel at the source: Apple Settings, Google Play, or your payment processor.

Mistake 2: not confirming cancellation in writing

After you cancel, take a screenshot or save the confirmation message the app store sends you. Do not rely on memory. If a dispute arises months later, you need proof showing the exact date you cancelled and the confirmation. Without this, your bank and payment processor won't believe you.

Result: You cancel but forget to save the confirmation, get charged later, and can't prove to your bank that you cancelled. The bank refuses to reverse the charge because there's no evidence.

Mistake 3: cancelling during a trial without reading the terms

Avatarify offers trials (typically 3 days), after which the subscription charges automatically. Many users think the trial simply ends, but trials on subscription apps almost always convert to paid subscriptions unless you explicitly cancel before the trial ends. If you downloaded Avatarify and tried it, assume your cancellation deadline is 2 days into the trial, not the last day.

Result: You use the app for 2 days, think the trial is still active, and suddenly a charge hits your account. Stopee advises cancelling immediately after downloading a trial app, not at the end of the trial period.

Mistake 4: not checking your bank statement for continued charges

After you cancel, monitor your bank account or credit card statements for at least 30 days. Occasionally, subscription apps continue charging after a cancellation request due to system delays or company errors. If you spot a charge after cancellation, report it to your bank immediately.

Result: You cancel and assume it's done, but charges continue for weeks. By the time you notice, you've been overcharged by hundreds of ringgit. Stay vigilant for the first month after cancellation.

Essential cancellation checklist

Use this checklist before, during, and after cancelling to ensure you don't miss any critical steps or get charged again.

What users actually say about Avatarify

Customer feedback provides insight into common issues other users have experienced. Here's what Malaysian and international users report most frequently.

Positive feedback

Users praise Avatarify's AI animation quality and ease of use. The app delivers on its core promise: turning a static face photo into an animated avatar. The interface is intuitive for users without video editing experience, and the results are often surprisingly realistic. Many rate the app 4.5 out of 5 stars for feature delivery and output quality.

Common complaints

Negative reviews repeatedly mention the same issues: unclear cancellation processes, confusing subscription options, lack of transparency on auto-renewal, slow or unresponsive support, and continued charges after requesting cancellation. Malaysian users specifically note the lack of local support and difficulty reaching the US-based team.

The most damaging complaint is that the trial period converts to a paid subscription so silently that many users don't realise they've been charged until weeks later. This is not a feature failing; it's a communication failing. Stopee has seen dozens of cases where users believed they were only using a free trial but were actually being billed weekly.

Should you keep or cancel your Avatarify subscription?

This decision depends on whether you actively use the app and whether the cost justifies the value. Here's a comparison to help you decide.

Contact information and escalation paths

Avatarify does not maintain a registered office or customer service centre in Malaysia. All contact must be directed to the company's US headquarters. Here's how to reach them and who to contact if they don't respond.

How to contact Avatarify

Avatarify operates without a published Malaysian office address or phone number. Your contact options are limited to:

• In-app support: Look for a "Help," "Support," or "Contact Us" option in the app menu.
• Website support form: Visit avatarify.com and look for a contact form (if available).
• Email: Try [email protected] or [email protected] (not officially published, but commonly used).

Warning: Response times are unpredictable. The company is based in the United States and may take 7-14 days (or longer) to reply. Do not wait for their response to resolve a billing issue. After 7 days with no response, escalate to your bank or contact the MDTCA.

Escalation if Avatarify ignores your cancellation request

If Avatarify doesn't cancel your subscription or respond to your support requests, follow this escalation path:

1. Contact your bank or payment provider and request a chargeback or dispute for unauthorised charges. Provide your cancellation evidence (screenshots, emails, etc.).
2. Lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA):
   • Phone: 1800-886-800 (toll-free, available during business hours)
   • Website: Visit mdtca.gov.my
   • Include your account details, payment history, and proof of your cancellation request.
3. If the charge amount is significant (over RM500), consider consulting a consumer rights lawyer or contacting the Federation of Malaysian Consumers Association (FMCA) at fmca.com.my.

Final summary and next steps

Cancelling Avatarify requires discipline and attention to detail because the company's processes are opaque and support is geographically distant. The good news: once you follow the correct steps (cancelling through your app store, not within the app itself), your cancellation usually processes immediately and you'll avoid future charges.

Your action plan is straightforward. First, take screenshots of your current subscription status and next billing date. Next, cancel through Apple Settings (if on iPhone) or Google Play (if on Android), not inside the app. Then, save your cancellation confirmation and check your bank statement a week later to confirm no new charge appears. If a charge does appear, contact your bank and request a chargeback. If Avatarify refuses to respond, escalate to the MDTCA.

The reason Stopee exists is to empower Malaysian consumers to take control of their subscriptions and cut through the confusion that companies like Avatarify create deliberately or through poor design. You have every right to cancel without friction, and consumer law in Malaysia backs you up. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by taking these exact steps. You can do the same-and you don't need to feel guilty about it. If a service isn't delivering value or isn't worth the cost, walk away cleanly.