Manage Craft Gin Club

How to cancel your craft gin club membership in ireland

What is craft gin club and why you might want to cancel

Craft Gin Club is a UK-based subscription service that ships a full-size bottle of craft gin each month, along with mixers, garnishes, snacks and a club magazine. The service targets gin enthusiasts in the UK and Ireland who want to discover small-batch and exclusive distilleries without long-term commitment.

You might decide to cancel for several reasons: the monthly cost no longer fits your budget, you've accumulated too many gins at home, the quality of selections doesn't match your taste, or delivery times have disappointed you. Whatever your reason, Stopee is here to help you understand your cancellation rights and guide you through the process step by step.

Understanding what you're signed up for

When you join Craft Gin Club, you enter a rolling monthly subscription. This means your payment card is charged automatically on a set date each month unless you cancel before a specific cut-off date (typically the 23rd of the month). The service isn't a trial that expires on its own-you must actively cancel to stop charges.

The club operates on a commitment-free model, meaning you can cancel anytime, but timing matters enormously. Miss the cancellation deadline and you'll be charged for the next box, even if you submitted a cancellation request days earlier.

Key facts about your membership

Each monthly box typically costs around £47 (approximately €56 in Irish currency), though this may vary depending on your specific membership tier or promotional pricing. Delivery is free within the UK, and the service ships to Ireland as well. If you purchased a gift membership through a third-party reseller (such as a 2-, 3-, or 4-month voucher), your cancellation process may differ slightly because gift memberships often have fixed terms and different renewal rules.

Your consumer rights when cancelling in ireland

As an Irish consumer, you have statutory protections that apply to this cancellation, regardless of what Craft Gin Club's terms claim.

Consumer rights act 2022 and your cancellation rights

Ireland's Consumer Rights Act 2022 grants you a 14-day cooling-off period from the date you first become a member. During this window, you can cancel and receive a full refund without penalty, even if you've already received your first box. This is a legal right, not a company courtesy.

After the 14-day period expires, you still have the right to cancel, but the company may legitimately charge you for goods or services already delivered. However, you must receive clear, transparent notice of cancellation deadlines and billing dates before you're charged. If Craft Gin Club fails to provide this notice in plain language, your cancellation rights are stronger.

What happens if the company refuses to cancel

If Craft Gin Club ignores your cancellation request or continues charging after you've cancelled, you can escalate to the Competition and Consumer Protection Commission (CCPC) in Ireland. The CCPC handles unfair contract terms, misleading billing practices and failure to honour cancellation requests. You can file a complaint online at www.ccpc.ie at no cost.

Keep detailed records of every cancellation attempt-emails, screenshots of account settings, chat transcripts, and payment statements. This documentation is your evidence if you need to dispute a charge with your bank or lodge a formal complaint with the CCPC.

How to cancel your craft gin club membership

Cancellation through Craft Gin Club's online account portal is the fastest and most documented method available to you.

Step-by-step cancellation via your online account

1. Log into your Craft Gin Club account using your email address and password
   • Visit the Craft Gin Club website (or navigate to your account dashboard if you have a direct link)
   • If you've forgotten your password, use the "Forgot password?" link to reset it before proceeding
2. Navigate to the Account Details or Account Settings section
   • Look for a menu option labelled "Account", "My Account", "Settings" or "Subscription Management"
   • If the menu isn't obvious, scroll to the footer of the website-links often appear there
3. Find and select the "Want to cancel your membership?" or "Cancel membership" button
   • This option should be prominently displayed in your account dashboard
   • If you see "Pause subscription" or "Change frequency", do not click these-you need the full cancellation option
4. Review any final offers or pause options the system presents
   • Craft Gin Club may prompt you with a discount or pause option to retain your membership
   • If you're certain you want to cancel, decline these offers and proceed
5. Confirm your cancellation by submitting the form or clicking the final confirmation button
   • Some systems may ask you to provide a reason for cancellation (optional-you don't have to answer)
   • Look for a confirmation message stating "Your membership has been cancelled" or similar language
6. Screenshot or note your confirmation number and the cancellation date
   • Save this evidence to your phone, email it to yourself, or print it immediately
   • This proof protects you if the company disputes your cancellation later

Warning: Cancellation is only effective if you submit it before the 23rd of the month. If you submit your cancellation on the 24th or later, you will still be charged for the next box, as the charge typically processes on or around the last day of the month or the first few days of the following month.

Cancellation by email or customer support

If you cannot access your account or the online cancellation button doesn't work, contact Craft Gin Club's customer support team directly.

1. Locate the official support email address on the Craft Gin Club website
   • Common support addresses are support@craftginclub.com, help@craftginclub.com, or info@craftginclub.com
   • Verify the email address by checking multiple pages on the official website to avoid phishing scams
2. Compose a clear cancellation email to customer support
   • Subject line: "Cancellation request for [Your Full Name] - Member ID: [if you have it]"
   • Body: "I request immediate cancellation of my Craft Gin Club membership, effective today. Please confirm this cancellation in writing and ensure no further charges are applied."
   • Include your full name, email address associated with the account, and membership number if available
3. Send the email from the same email address linked to your Craft Gin Club account
   • This creates a verifiable link between your account and your cancellation request
   • Do not send from a different email address unless you also provide your account email in the message body
4. Request written confirmation of cancellation
   • Ask them to reply to your email confirming the date your membership ends and that no future charges will occur
   • Save their response-this is your proof of cancellation if billing disputes arise
5. Allow 3-5 business days for a response
   • If you hear nothing after 5 working days, send a follow-up email marked "URGENT" and request an immediate response
   • Keep copies of all correspondence

Pro tip: Send your cancellation email using registered mail or a service like Royal Mail's Special Delivery if the online method fails. This creates timestamped, proof-of-delivery evidence that is extremely valuable if you later need to dispute a charge with your bank or file a complaint with the CCPC.

Timing, deadlines and when charges take effect

Understanding Craft Gin Club's billing cycle is essential to avoiding unwanted charges.

The critical cut-off date: the 23rd of the month

Your cancellation must be received and processed by midnight on the 23rd of each month to prevent the next monthly charge. If you submit your cancellation on the 24th, 25th, or later, the system will have already authorised your next payment, and you will be charged whether or not you use the box.

This is not a delay or administrative error-it's by design. Merchant payment processors batch transactions days in advance, so the company cannot stop a charge that's already been submitted to your bank.

What happens after you cancel

Once your cancellation is processed, you have several outcomes depending on timing:

• If you cancel before the 23rd: no further charges apply, and your membership ends at the close of the current billing cycle
• If you're already charged: you have received your box and cancellation takes effect after that shipment
• If you cancel during a gift membership: the term ends on its original expiration date; you cannot extract a refund for unused months

Stopee recommends checking your bank statement 5-7 days after cancellation to confirm no further charges have been processed. If an unexpected charge appears, contact your bank immediately and request a reversal, citing your written cancellation request as proof of termination.

Refunds and what you're entitled to recover

Your refund eligibility depends entirely on when you cancel relative to the 14-day cooling-off period and the current billing cycle.

Refunds within 14 days of joining

If you cancel within 14 days of your first membership charge, you are legally entitled to a full refund under the Consumer Rights Act 2022. This includes the cost of the first box and any other charges incurred during this window, even if you've already received and opened the gin.

To claim this refund, state clearly in your cancellation request: "I am exercising my 14-day cooling-off right under the Consumer Rights Act 2022 and request a full refund of my membership fee and any charges paid to date."

The company must process this refund within 14 days of receiving your cancellation notice. If they delay or refuse, contact the CCPC (www.ccpc.ie) or ask your bank to reverse the transaction.

Refunds after the 14-day period

Once the cooling-off period has expired, Craft Gin Club is not obligated to refund you for the current month's box, even if you cancel on the last day of the month. The box has been dispatched or made available to you, and under the contract, you're responsible for the full monthly fee.

However, if you were charged for a month and the box never arrived, or if the company cannot prove they delivered the box, you may be entitled to dispute that specific charge with your bank using the chargeback process.

Gift membership refunds

Gift memberships purchased through third-party resellers are typically non-refundable because they're sold as fixed-term vouchers. If you received a 3-month gift membership and want to cancel after 1 month, you cannot recover the cost of the remaining 2 months. Check the original terms from the reseller to confirm, but this is the standard arrangement.

What happens after your cancellation is confirmed

Cancellation can feel anticlimactic, but important steps follow to protect yourself.

Immediate actions within 48 hours

• Screenshot or save your cancellation confirmation (email or account message) to a folder on your device
• Note the date and time you submitted your cancellation request
• Take a screenshot of your account dashboard showing "Cancelled" or "Inactive" status if visible
• Send yourself an email summarising what you cancelled and when-this becomes part of your personal record

Monitoring your account and bank statements

After cancellation, monitor these areas closely for the next 60 days:

• Your bank or credit card statement-watch for any Craft Gin Club charges
• Your email inbox-look for shipping or billing notifications; if you receive these, your cancellation didn't take
• Your Craft Gin Club account (if you still have login access)-verify your membership status shows as "Inactive" or "Cancelled"

Warning: If a charge appears after your cancellation, do not ignore it. Contact your bank within 30 days and dispute the charge, providing your cancellation confirmation as evidence. Waiting longer weakens your claim.

Removing payment details (optional but recommended)

If you no longer trust the platform or want to eliminate any possibility of future charges, consider removing your payment card from your account (if the account remains accessible) before your final box ships. This adds an extra layer of protection, though it won't affect charges already authorised.

Common cancellation mistakes and how to avoid them

You're not alone if you've struggled with this process-thousands of gin club members have found the cancellation experience confusing and frustrating.

Mistake 1: confusing "pause" with "cancel"

Craft Gin Club's account menu includes a "Pause subscription" option alongside the cancellation button. Pausing delays your shipment for one or two months but does not cancel your membership. You will still be charged once the pause period ends. Always select "Cancel" explicitly, not "Pause".

Mistake 2: missing the 23rd deadline

This is the most common error. Members submit cancellation requests on the 24th or 25th, assuming they have the full month, then are shocked to find they've been charged. Set a calendar reminder for the 20th of each month if you're considering cancellation. This gives you a 3-day buffer before the cut-off.

Mistake 3: cancelling via chat or phone without written confirmation

Verbal or chat-based cancellation requests are easy for the company to deny later. Customer service representatives may forget to process your request, or the company may claim they have no record of it. Always submit cancellation in writing (via email or the online portal) and request written confirmation. Stopee advises this approach because it creates an auditable trail that protects you legally.

Mistake 4: not checking if the cancellation actually processed

Submit your cancellation, receive a confirmation screen, then assume it's done. Log back into your account 24 hours later to verify your membership status has changed to "Inactive" or "Cancelled". If it still shows "Active", contact customer support immediately.

Mistake 5: accepting an auto-renewal "gift membership" without realizing it

Some third-party sellers market 3-month gift memberships that auto-renew into monthly charges after the gift term expires. Read the fine print carefully when purchasing a gift or promotional membership. If you inherit a gift membership and want to avoid auto-renewal, cancel within the gift term-don't wait until renewal has already occurred.

Craft gin club pricing and membership options

Understanding your membership cost helps you decide whether cancellation saves you money.

When you should cancel versus when you should keep your membership

Cancellation isn't always the right answer, and Stopee wants you to make an informed decision.

Reasons to cancel immediately

• You're paying for a service you no longer use or enjoy
• The cost no longer fits your budget
• You've accumulated more gin than you can consume
• Delivery reliability has deteriorated or boxes arrive damaged
• Quality of gin selections no longer meets your expectations
• You're being charged despite previous cancellation requests (escalate this to your bank and the CCPC)

Reasons you might consider keeping the membership

• You genuinely enjoy the curation and discoveries in each box
• The combined value of the gin plus mixers and magazine exceeds the monthly cost (as the company claims)
• You've invested in a gift membership with a fixed term and cancellation offers no financial benefit
• You could pause instead, reducing cost while preserving the option to resume later

The pause option as an alternative

If you enjoy Craft Gin Club but need a break, pause your membership for 1-2 months instead of cancelling. This prevents charges temporarily while keeping your account active and ready to resume. Use pause if you're expecting a financial tight spot or want to reduce your gin backlog without fully exiting the service.

Customer experiences and reviews

Real feedback from Craft Gin Club members reveals patterns worth considering before you cancel-or before you join.

Positive experiences reported

• Members appreciate the discovery aspect-finding small-batch gins they wouldn't buy themselves
• The ancillary items (mixers, garnishes, snacks) add perceived value to the overall box
• The monthly magazine provides tasting notes and cocktail suggestions that enhance the experience
• Free UK and Ireland shipping is competitive compared to buying craft gins individually

Negative experiences and cancellation triggers

• Delivery reliability issues: boxes arriving late, missing items, or damaged packaging
• Perceived decline in gin quality or curation over time
• Difficulty cancelling via the platform; support responses delayed or unhelpful
• Unexpected charges after cancellation requests; customers forced to dispute charges with banks
• Automatic renewal after gift memberships without clear advance notice

Stopee has reviewed dozens of cancellation complaints, and the most common thread is frustration with timing-members who miss the 23rd deadline and are charged for boxes they didn't want. This reinforces why clarity and early action are critical.

Mistakes to avoid and dark patterns to watch for

Craft Gin Club's design, while not egregiously deceptive, includes several features that make cancellation harder than it should be.

Dark pattern 1: hidden cancellation deadline

The 23rd cut-off date is stated in the terms, but it's not prominently displayed during signup or in regular account reminders. Members discover this deadline only when they try to cancel late and realise they've already been charged. A fairer system would email you on the 1st of each month with a reminder of the cut-off date.

Dark pattern 2: pause instead of cancel prominence

The account menu places "Pause subscription" more visibly than "Cancel membership". This nudges hesitant customers toward pausing (which keeps them in the funnel) rather than cancelling entirely. Always look for the cancellation button explicitly.

Dark pattern 3: slow customer support response times

Some members report waiting 7-10 days for support to respond to cancellation emails. By then, if they originally sent the request on the 24th, they're already charged for the next month. Stopee recommends submitting cancellations online, which process immediately, rather than relying on email support.

Dark pattern 4: gift membership auto-renewal without explicit opt-in

Some gift memberships convert to monthly auto-renewing charges unless you actively cancel before the term expires. This isn't always clearly stated in the gift purchase flow. If you receive a gift membership, set a reminder on your phone for the last day of the gift term to cancel before auto-renewal triggers.

How stopee can help you cancel

If you're frustrated by Craft Gin Club's cancellation process, Stopee has helped thousands of consumers across the UK and Ireland navigate subscription cancellations exactly like this one. Our expert guides walk you through every platform's quirks, timing deadlines, and escalation paths. Stopee also connects you with consumer authorities if a company refuses to honour your cancellation or continues charging after you've submitted a termination request.

Visit Stopee at stopee.com to explore detailed cancellation guides for Craft Gin Club and hundreds of other subscriptions. Whether you need step-by-step instructions, refund advice, or help disputing an unauthorised charge, Stopee provides the clarity and support that companies should offer but often don't.

Contacting craft gin club directly

If you need to escalate your cancellation or dispute a charge, contact Craft Gin Club directly via the channels below.

Official support channels

Email support is available via the Craft Gin Club website's "Contact us" or "Support" page. Search for an email address matching support@craftginclub.com, help@craftginclub.com, or similar. Phone support may also be available; check the website footer or contact page for a number.

Always use official contact details from the company's website. Do not trust contact information from third-party sites, as phishing scams targeting subscription services are common.

Escalating to the CCPC if needed

If Craft Gin Club ignores your cancellation request, continues charging after you've cancelled, or refuses to refund charges during your 14-day cooling-off period, file a complaint with the Competition and Consumer Protection Commission (CCPC). Visit www.ccpc.ie, select "Make a complaint", and provide your cancellation proof and payment records. The CCPC will investigate at no cost to you and can compel the company to refund unauthorised charges.

Final checklist before and after cancellation

Use this checklist to ensure your cancellation is airtight.

Summary and next steps

Cancelling your Craft Gin Club membership is straightforward if you act before the 23rd of the month and leave a clear digital record of your request. Log into your account, find the cancellation button, submit it, save your confirmation, and monitor your bank statement to ensure no further charges occur.

If you're within 14 days of joining, you're entitled to a full refund under Irish consumer law. If you're beyond that period, the company can charge for the current month's box, but you can dispute any charges that come after your confirmed cancellation date.

Stopee has created this guide to empower you with the knowledge and confidence to take control of your subscription. You deserve transparency, fair billing, and respect for your cancellation requests. If Craft Gin Club fails to deliver that, escalate to the CCPC and dispute any unauthorised charges with your bank. Stopee stands with you every step of the way and has helped thousands of consumers reclaim money and peace of mind from subscriptions they no longer wanted or needed.