Manage Esalon

How to cancel eSalon and stop unwanted hair colour shipments

What eSalon is and why you might want to cancel

eSalon is a personalised hair colour subscription service that delivers custom-mixed formulas to your home. You complete a profile describing your hair type, history and goals, and a colourist creates a bespoke colour kit tailored to your needs. The service operates on both one-time and recurring subscription models, with discounted "Flex" or "Colour plans" designed to encourage repeat orders. Many customers love the quality and convenience, but if you have changed your mind about the subscription or want to avoid future charges, Stopee is here to help you cancel with confidence.

How eSalon subscriptions work

When you sign up for a recurring plan with eSalon, you authorise the company to charge your payment method on a schedule you choose, typically every 6 or 8 weeks. Each shipment includes a fresh colour kit mixed to your specification. The company often applies a discount to recurring orders to encourage long-term commitment. However, this flexibility cuts both ways: while you save money on the plan, you also need to actively manage your subscription to avoid unwanted charges.

Common reasons irish customers cancel eSalon

Customers in Ireland cancel for many reasons. Some find the formula does not match their hair after the first shipment. Others decide the cost is too high compared to salon visits or high-street alternatives. Many report frustration with billing issues, such as unexpected charges or difficulty stopping the subscription. A few customers describe slow responses from the company when they requested cancellation. Whatever your reason, Stopee encourages you to take action quickly so you do not incur further unwanted charges.

Pricing and subscription plans at a glance

Understanding what you are paying for helps you cancel confidently and spot refund opportunities.

Prices shown are examples and may vary. Check your eSalon account or email receipts to confirm your exact plan and next billing date. This information is crucial because it tells you exactly when your next charge will occur and how much you stand to lose if you delay cancellation.

Your consumer rights in ireland and how they protect you

Irish consumer law gives you strong protections when cancelling a subscription service.

The consumer rights act 2022 and distance selling rules

Under Irish and EU consumer protection law, when you buy a service at a distance (online), you have a 14-day cooling-off period from the date you receive your first delivery. During this window, you can cancel and request a full refund without giving a reason, provided you have not used the product substantially. After 14 days, you still have the right to cancel a recurring subscription at any time, though the company may charge for goods already delivered. The cancellation must be processed without undue delay, and the company cannot impose penalties or hidden charges simply because you cancel.

Your right to clear information and easy cancellation

eSalon must provide you with clear, accessible information about how to cancel before you sign up. The cancellation process must be as simple and quick as the subscription process itself. If you find that cancellation is deliberately hard to find or requires multiple steps, that is a breach of Irish consumer law. Stopee recommends documenting every cancellation attempt so you have evidence if the company fails to honour your request.

Refund protections and chargeback rights

If eSalon continues to charge you after you have cancelled, you have the right to dispute the charge with your bank or card provider. This is called a chargeback. Your bank will investigate and can reverse the charge if eSalon cannot prove you authorised it. Keep copies of your cancellation confirmation, emails and transaction records. The Consumer Rights Act 2022 also allows you to claim damages if eSalon's failure to process your cancellation causes you loss.

How to cancel eSalon: step-by-step methods

You have several cancellation routes; the method you choose affects how much proof you will have if a dispute arises later.

Method 1: cancel online via your eSalon account (fastest)

The quickest way to cancel is through your online account. This method is convenient but leaves a digital record only within eSalon's system, so screenshot everything.

1. Log in to your eSalon account using your email and password.
2. Navigate to "My Account" or "Subscriptions" (the exact menu may vary).
3. Find the section showing "Upcoming Order" or "Active Plans".
4. Locate your active Flex or Colour plan.
   • Click "Manage Plan" or "Edit Plan".
   • Select "Turn Off My Plan" or "Cancel Subscription" (exact wording varies).
5. Follow any prompts asking you to confirm or state a reason for cancellation.
6. Look for a final confirmation page or message stating your plan is cancelled.
   • Pro tip: Screenshot this confirmation page immediately and save the URL.
7. Wait for a cancellation confirmation email from eSalon within 24 hours.
   • Warning: If you do not receive an email within 48 hours, your cancellation may not have processed. Follow up by email or registered post.

Method 2: cancel by email (creates a paper trail)

Email gives you a dated record and is faster than post but slower than online cancellation. Stopee recommends this as your backup method if the online process fails or if you want additional proof.

1. Open your email client and compose a new message.
2. Send to the eSalon customer service email address (typically [email protected] or similar; check your account emails for the exact address).
3. Include the following in your subject line: "Cancellation Request: [Your Full Name] - [Your Account Email]".
4. In the body, write clearly:
   • "I wish to cancel my eSalon Flex plan / Colour plan effective immediately."
   • "Please confirm cancellation in writing."
   • Include your full name, account email and account number (if known).
   • Mention the date of your next scheduled shipment (found in your account).
5. Send the email and note the date and time.
6. Wait for a reply within 5 working days.
   • Pro tip: Forward the confirmation email to yourself or print it as a PDF for your records.
   • Warning: If eSalon does not reply within 7 days, escalate to registered post (see Method 3).

Method 3: cancel by registered post (strongest legal evidence)

Registered post is the most secure method because it creates an independent, auditable record with proof of delivery. Stopee strongly recommends this if you have had trouble cancelling or if a large number of future shipments remain on your subscription.

1. Obtain eSalon's postal address from your account, invoice or their website. If you cannot find it, contact customer service by email first and ask for the correct address to send cancellation by post.
2. Write a brief, clear letter on plain paper that includes:
   • Your full name and account email address.
   • The date of the letter.
   • A clear statement: "I hereby cancel my eSalon Flex / Colour plan subscription effective immediately."
   • Your request for written confirmation of cancellation.
   • A copy of your most recent invoice or order confirmation (to help them identify your account).
3. Do not include original payment cards or personal bank details; a copy of an invoice is sufficient.
4. Place the letter in an envelope and take it to your local An Post office.
5. Request "Registered Post with Return Receipt" (An Post's "Special Delivery Guaranteed" service).
   • This costs approximately €3.50 to €5.00 and provides tracking and a signature confirmation.
   • Ask the staff member to mark the return receipt card.
6. Keep the tracking number and receipt card provided by An Post.
   • Pro tip: Take a photo of the receipt before you leave the post office.
7. Wait for the return receipt card to come back to you (usually within 5-10 working days). This proves eSalon received your cancellation letter.
8. Follow up with an email to eSalon one week later, referencing your registered post letter and the An Post tracking number.

What to do immediately after cancelling

Cancelling is only half the battle; you need to verify that your subscription actually stopped.

Check your account and monitor your billing

Log back into your eSalon account 24 to 48 hours after cancellation. Verify that your Flex or Colour plan now shows as "Cancelled" or "Inactive". Check for any mention of an upcoming shipment. If the plan still appears active, contact eSalon again immediately. Stopee recommends checking your account once a week for the next four weeks to ensure no surprise shipments are scheduled.

Monitor your bank and card statements

Watch your bank or credit card statements for the next two billing cycles. Look for any eSalon charges that should not appear. If a charge appears after you have cancelled, contact your bank or card provider within 60 days to request a chargeback. Do not ignore unexpected charges, as they become harder to dispute the older they are. Set a phone reminder if it helps you remember to check.

Keep all cancellation confirmations

Gather and store every piece of evidence: the online confirmation screenshot, the cancellation email from eSalon, the return receipt card from An Post, and your bank statements. Create a folder (digital or physical) labelled "eSalon Cancellation" and keep it for at least one year. This evidence will protect you if a dispute arises later.

Refunds and what you can expect

Your refund eligibility depends on when you cancel and whether you have used the product.

Within 14 days of first delivery (cooling-off period)

You have the right to cancel and receive a full refund (including shipping) if you cancel within 14 days of receiving your first shipment, provided you have not used the product substantially. Return the unused colour kit to eSalon at your own cost (unless they offer free returns). eSalon must refund you within 14 days of receiving the return. If they refuse to refund after you have returned the product unused, contact the Competition and Consumer Protection Commission (CCPC) in Dublin.

After 14 days: cancellation with no refund

If you cancel more than 14 days after your first delivery, you cannot claim a refund for products already shipped. However, you do have the right to cancel the subscription to stop future charges. Any payment for a future shipment that has not yet been processed will be cancelled. If eSalon charged you for a shipment after your cancellation date, dispute that charge with your bank.

How to request a refund

Include a refund request in your cancellation message (email or post). Write: "I am returning the colour kit unused and request a full refund under the 14-day cooling-off period." If you are returning the product, ask eSalon for a return shipping address and send it via registered post so you have proof of delivery. Stopee recommends requesting a refund from your bank if eSalon does not refund within 21 days of receiving the return.

Common mistakes when cancelling eSalon

Cancellation can go wrong easily, and by the time you notice, another charge may have already hit your account. Avoid these pitfalls.

Assuming online cancellation was successful without confirmation

Many customers report that they clicked "Cancel" in their account, saw no error message and assumed they were done. Days later, they received a shipment and a charge. Never assume an online cancellation worked until you see a confirmation email from eSalon. If you do not receive one within 24 hours, cancel again or switch to email or post.

Cancelling only the order, not the plan

eSalon's interface can be confusing. Some customers click "Skip Next Order" or "Pause Shipment" thinking they have cancelled the plan, but these buttons only delay one shipment. Your recurring subscription remains active and will resume on the next scheduled date. Always look for "Cancel Plan" or "Turn Off Plan", not "Skip" or "Pause".

Missing the deadline for next billing

eSalon charges you before your next shipment ships. If you cancel only days before your next shipment, the charge may go through before your cancellation is processed. Check your account today to see your next billing date. If it is within 5 days, use registered post to create a stronger, timestamped cancellation record.

Not following up when the company does not respond

Silence from eSalon is not confirmation. If you email to cancel and get no reply within 7 days, send a follow-up email referencing your original message. If there is still no response within 14 days, escalate to registered post. Do not assume the company will honour an unacknowledged email; make them prove they received it.

When to involve the CCPC and regulatory escalation

If eSalon refuses to cancel, ignores your request or continues charging you after cancellation, you have legal avenues to pursue.

Complain to the competition and consumer protection commission (CCPC)

The CCPC is Ireland's national regulator for consumer rights. If eSalon has breached the Consumer Rights Act 2022, you can file a complaint online at www.ccpc.ie. The CCPC can investigate, order a refund and issue fines. You do not need a lawyer; the process is free. You will need to provide evidence (your cancellation attempt, emails, bank statements) showing what went wrong.

Chargeback via your bank

If eSalon charges you after you have cancelled, contact your bank within 60 days and request a chargeback. Tell your bank you did not authorise the charge and that you cancelled the subscription. Your bank will initiate a dispute with eSalon's payment processor. You must provide evidence (cancellation confirmation, bank statement showing the unwanted charge). Most chargebacks succeed if you have proof of cancellation.

Small claims court

If the amount is under €6,000, you can bring a claim in the District Court without a lawyer. You would claim the refund amount plus interest and costs. This is a last resort and useful only if eSalon owes you a significant sum and has ignored all other avenues.

Stopee's cancellation checklist

Use this checklist to ensure your eSalon cancellation is complete and protected.

Should you cancel eSalon or keep your subscription?

Only you know your hair care needs and budget, but here is a quick comparison to help you decide.

What customers in ireland say about eSalon

Real-user feedback offers valuable insight into whether cancellation is the right choice for you.

Positive reviews

Satisfied customers report that the custom colour match is impressive and the quality matches professional salon results. They appreciate the convenience of home delivery and the cost saving compared to salon appointments every 6 weeks. Several mention excellent communication from eSalon colourists who adjust formulas after the first shipment. These customers rarely cancel and renew their plans regularly.

Negative reviews and cancellation complaints

Unhappy customers frequently report that their colour did not match expectations and that the colourist was unresponsive to follow-up requests. Others describe billing issues: repeated charges, difficulty reaching customer service and slow responses to cancellation requests. Some mention that the subscription was easy to sign up for but frustratingly hard to cancel, with no obvious "Cancel Plan" button in their account. These experiences highlight the importance of understanding your cancellation rights before signing up.

Your next step: cancel with confidence

You have the right to cancel eSalon at any time under Irish consumer law. The method you choose matters: online cancellation is fastest but leaves only a digital record; email creates a dated record; registered post provides the strongest legal evidence. Do not delay if you want to avoid your next charge. Verify your account shows your plan as cancelled within 24 to 48 hours, and monitor your bank statement for the next month. If eSalon refuses to honour your cancellation or continues charging you, escalate to the CCPC or dispute the charge with your bank. Stopee has helped thousands of consumers cancel unwanted subscriptions and protect their wallets. You can cancel eSalon today using the steps above, and Stopee remains here to guide you through every stage of the process. Take action now to stop future charges and reclaim control of your subscription.