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Cancel Infopay: Step-by-Step Guide
How to cancel infopay and reclaim your financial independence
Understanding infopay and why you might want to cancel
Infopay positions itself as a subscription-based financial management platform designed to streamline bill payments, money transfers, and account tracking for Indian users. The service bundles transaction automation, expense reporting, and multi-account consolidation into a single paid subscription.
If you've signed up for Infopay but find the platform doesn't match your needs, costs more than expected, or delivers less value than promised, cancellation is your right. At Stopee, we understand that financial services must earn your trust-and your money-every single month. This guide walks you through cancelling Infopay step-by-step while protecting your data and eligibility for refunds.
What infopay offers
Infopay delivers bill automation, scheduled money transfers, consolidated account dashboards, and customer support for personal and small-business users. The service integrates with Indian payment rails and banking partners to centralise your financial workflows.
The platform operates on a subscription model, meaning you pay a recurring monthly or annual fee to access these premium features. Like all paid financial services, Infopay's value depends entirely on whether you actively use it and whether its pricing aligns with your budget.
Common reasons to cancel infopay
You might cancel if the subscription fee no longer justifies the features you use, if you've switched to another financial management tool, or if the service fails to deliver on its promises. Some users discover overlapping functionality with their bank's native app or find the learning curve steeper than expected.
Whatever your reason, cancellation should be straightforward and transparent. Stopee exists to ensure companies honour that promise.
Your consumer rights under indian law
Indian law gives you powerful protections when cancelling paid digital services.
Consumer protection act, 2019 and your safeguards
Under India's Consumer Protection Act, 2019, you are protected against deficient services and unfair commercial practices. If Infopay fails to deliver the features described in its marketing materials, charges you for services you did not authorise, or blocks your cancellation request, these actions violate consumer protection law.
Deficiency of service is legally defined as any shortfall in the quality, nature, or manner of performance promised. If Infopay's automation features don't work, if the platform experiences repeated outages, or if customer support ignores your cancellation request, you have grounds to escalate your complaint.
Your escalation pathways
Start by documenting every interaction with Infopay. Record the date, time, agent name, and content of each support conversation. Request written confirmation of every step-especially your cancellation request.
If Infopay refuses to cancel your subscription or delays unreasonably, escalate to the District Consumer Disputes Redressal Commission in your jurisdiction. Stopee recommends filing a formal complaint if the company does not honour your cancellation within 14 days of your written request. Include copies of all communication, screenshots of your account, and your payment records as evidence.
How to cancel infopay: step-by-step methods
Infopay offers multiple cancellation routes; choose the method that matches your account setup.
Cancel through the infopay app or website
Self-service cancellation is the fastest route and gives you immediate confirmation.
- Open the Infopay app or visit the Infopay website in your web browser.
- If using the website, ensure you're on the official domain and not a phishing lookalike.
- Log in to your account using your registered email address and password.
- If you cannot remember your credentials, use the "Forgot password" option and reset via your email.
- Navigate to Account Settings or Subscription Management.
- In most apps, this appears as a gear icon or "Account" menu in the bottom navigation or top-left drawer.
- Look for tabs labelled "Plans," "Billing," "Subscription," or "Manage membership."
- Select the option to cancel, downgrade, or pause your subscription.
- Some platforms hide this behind a "Manage plan" or "Change plan" button; click through to find "Cancel subscription."
- Review the cancellation summary and note the confirmation reference number.
- Pro tip: Screenshot or copy this reference number; you'll need it if you dispute charges later.
- Confirm cancellation by clicking the final "Cancel" or "Confirm" button.
- Infopay may ask if you want to complete a survey about why you're leaving; you can skip this if you prefer.
- Save or download the cancellation confirmation email sent to your registered address.
- Warning: If you do not receive a confirmation email within 5 minutes, screenshot your in-app confirmation message as backup proof.
Cancel by contacting infopay support
Use this method if the app or website cancellation option is missing, broken, or unclear.
- Locate the official support contact method.
- Check your account Settings, the Help menu, or the official Infopay website for phone, email, or live chat options.
- Avoid contact details from third-party forums; always verify contact information on the official platform.
- Prepare your account details before reaching out.
- Gather your registered email address, full name, subscription ID (if visible), phone number, and account creation date.
- Write a simple, clear cancellation request: "I request immediate cancellation of my Infopay subscription effective today."
- Contact Infopay through your preferred method (email is always preferable for a written record).
- Email: Send a formal cancellation request to the support address listed on the platform.
- Phone: Ask the agent to provide their name, employee ID, and the date and time of the call.
- Live chat: Request that the agent email a transcript or confirmation to your registered address.
- Request written confirmation of your cancellation request.
- Pro tip: Use these exact words: "Please send me written confirmation of this cancellation request, including a reference number and the date it takes effect."
- Follow up if you don't receive written confirmation within 24 hours.
- Send a follow-up email referencing your previous request and the date you made it.
- Document the follow-up attempt for escalation if needed.
- Save all correspondence, including timestamps and agent names.
- Create a folder on your email or device specifically for Infopay cancellation records.
- If support responds verbally, email a summary to yourself immediately after the call for your own record.
When does your infopay access end
Timing is critical; cancellation doesn't always mean immediate loss of access.
Immediate versus end-of-cycle cancellation
Some subscriptions end immediately upon cancellation; others continue until your current billing period expires. Infopay's confirmation message will specify whether your access ends today or at the end of your current monthly or annual cycle.
Read your cancellation confirmation carefully. If it states "Your subscription ends on 15 February 2025," you retain access until that date. If it says "Cancelled effective immediately," your access may end within hours.
What happens to your account data
Cancelling your subscription does not automatically delete your account or personal data. Your historical transaction records, saved payees, and account profile typically remain stored in Infopay's systems for compliance and audit purposes.
If you want Infopay to delete your personal data entirely, this is a separate request under India's data privacy regulations. Request account deletion explicitly when you cancel, and ask for written confirmation of deletion within 30 days.
Warning: Do not assume that cancelling a subscription deletes your data. At Stopee, we've seen users surprised months later by data retention. Be proactive and request deletion in writing.
Will you receive a refund from infopay
Refund eligibility depends on timing, Infopay's stated policy, and consumer law protections available to you.
Infopay's refund policy
Many subscription services offer prorated refunds for the unused portion of your billing cycle, while others enforce a no-refund policy. Review the Terms of Service in your account or on the Infopay website to find the specific refund policy you agreed to.
Look for language that specifies: "Refunds are available for cancellations made before [date]" or "Prorated refunds are issued for unused subscription days." If no refund policy is clearly stated, Indian consumer protection law may entitle you to a refund for services you did not receive.
How to request a refund
If you believe you qualify for a refund, request it within 30 days of cancellation.
- Contact Infopay support in writing (email is essential).
- State your cancellation date, the reason for your refund request, and the amount you expect to receive.
- Example: "I cancelled on 10 February 2025 with 18 unused days in my billing cycle. Based on the prorated refund policy, I request a refund of ₹[amount]."
- Attach copies of your cancellation confirmation and payment receipts.
- Include screenshots or emails that prove you paid for the subscription and when cancellation occurred.
- Set a deadline for response: "Please confirm receipt of this refund request and provide a timeline for processing within 7 business days."
- Pro tip: Infopay is more likely to process your request if you specify expectations upfront.
- Track the refund status in your bank or payment method account.
- Refunds typically appear within 5-10 business days of approval.
- If the refund doesn't appear, follow up with Infopay and your bank's dispute team.
Disputing unauthorised or duplicate charges
If Infopay continues charging you after cancellation or if you were charged twice for a single billing cycle, file a dispute immediately.
Contact your bank or payment provider (credit card, debit card, or UPI service) and report the unauthorized charge. Provide your cancellation confirmation and payment records as evidence. Most banks will reverse the charge within 30 days while they investigate.
Infopay pricing and subscription plans in india
Transparent pricing is essential to making an informed cancellation decision.
Current pricing for indian users
Publicly available INR pricing for Infopay in India is not verifiable from current sources as of 2024-2025. Pricing may vary based on your subscription tier, billing frequency (monthly or annual), and any promotional offers you've received.
To obtain exact pricing, contact Infopay sales directly through your account dashboard or the support email address. Request a formal quote in INR and ask for written confirmation of all fees, including any hidden charges for premium features or overage usage.
| Plan tier | Billing cycle | Estimated price (INR) | Cancellation policy |
|---|---|---|---|
| Basic | Contact for details | Contact Infopay support | Refer to Terms of Service |
| Pro | Contact for details | Contact Infopay support | Refer to Terms of Service |
| Enterprise | Contact for details | Contact Infopay support | Refer to Terms of Service |
How to find official pricing
Log in to your Infopay account and navigate to Billing or Plan settings. Your current subscription and price should display clearly. If pricing information is missing or unclear, email support and request an itemised invoice breaking down all charges.
Keep a copy of every invoice and pricing document. These records are invaluable if you later dispute charges or need to prove what you paid to consumer authorities.
Common cancellation mistakes to avoid
Cancelling a subscription sounds simple, but one misstep can leave you paying for months longer than you expected.
Mistake 1: cancelling through your bank instead of infopay
Many users try to stop charges by blocking the payment method at their bank rather than formally cancelling the subscription. This often fails because Infopay marks your account as delinquent and may pursue collection action. Always cancel directly with Infopay first.
Mistake 2: not saving your confirmation reference number
If you cancel and later receive another charge, Infopay will ask for your cancellation reference number to investigate. Without it, the support process delays by weeks. Screenshot or copy every reference number Infopay provides.
Mistake 3: assuming cancellation is instant
Confirm the exact date your access ends. If your confirmation says "Cancelled effective end of billing cycle," you remain a paying customer until that date. If you try to use paid features after cancellation, Infopay may charge you for renewed access or enforce late payment penalties.
Mistake 4: not requesting written confirmation from support
Verbal cancellation over the phone is almost never sufficient proof. Always follow up with an email confirmation. If the agent refuses to send written confirmation, file a complaint with the District Consumer Disputes Redressal Commission citing this obstruction as evidence of unfair practice.
Mistake 5: ignoring unexpected charges after cancellation
Warning: If Infopay charges you after your confirmed cancellation date, report the charge within 30 days to your bank or payment provider. Waiting longer may forfeit your right to dispute or recover the funds.
After cancellation: protecting your financial data
Cancellation marks the beginning of your account wind-down, not its end.
Account deletion and data retention
Infopay retains your data for compliance purposes even after subscription cancellation. This is standard practice across fintech platforms. However, under India's digital privacy expectations and consumer protection principles, you have the right to request account and data deletion.
Send a formal data deletion request to Infopay within 30 days of cancellation. Reference the Consumer Protection Act, 2019 and state: "I request complete deletion of my account and all personally identifiable information held by Infopay, including transaction history, saved payees, and contact details. Please confirm deletion within 30 days."
Monitor your bank statements
Check your credit card, debit card, or UPI transaction history for 90 days after cancellation. Look for any charges from Infopay or affiliated merchants. If unauthorised charges appear, report them immediately to your bank and Infopay support.
Update your linked payment methods
If you've cancelled Infopay, consider unlinking your bank account, card, or UPI ID from the platform. This prevents accidental recharges if Infopay reactivates your subscription due to a system error or if your account is compromised.
Cancellation mistakes and how stopee can help
At Stopee, we've documented hundreds of cancellation disputes across Indian fintech services. Common patterns emerge: companies that delay processing cancellations, support teams that ignore written requests, and recurring charges that appear months after users believed they'd cancelled.
This is why Stopee exists. We help you navigate cancellation from start to finish, ensuring you have documentation, clear timelines, and escalation paths if the company refuses to honour your request.
If Infopay has not cancelled your subscription within 14 days of your written request, if charges continue after cancellation, or if support refuses to provide written confirmation, document everything and escalate to the District Consumer Disputes Redressal Commission with copies of all correspondence.
Key steps before you cancel: a quick checklist
Use this checklist to ensure you've covered every essential step.
| Step | Status | Notes |
|---|---|---|
| Review your current Infopay subscription cost and remaining balance | [ ] Done | Check your most recent invoice |
| Download or screenshot your last three billing statements | [ ] Done | Store these for dispute evidence |
| Initiate cancellation via app, website, or written support request | [ ] Done | Preferred: written request for a record |
| Save your cancellation confirmation reference number | [ ] Done | Screenshot and email it to yourself |
| Confirm the exact date your access ends | [ ] Done | Check if immediate or end-of-cycle |
| Request written confirmation if you cancelled by phone or chat | [ ] Done | Follow up within 24 hours if not received |
Comparing alternatives if you're reconsidering cancellation
Before you cancel, consider whether downgrading or pausing your subscription might better serve your needs.
| Option | Cost impact | Data retention | Best for |
|---|---|---|---|
| Full cancellation | Stops recurring charges immediately | Data retained (request deletion separately) | No longer need Infopay at all |
| Downgrade to lower tier | Reduces monthly cost | Full access to core features | Occasional use; budget constraints |
| Pause subscription | Temporarily stops charges for 30-90 days | Account and data preserved | Temporary absence; want to return later |
| Switch to free tier (if available) | Free or minimal cost | Full access to basic features | Want to retain account access without cost |
Contact Infopay support to explore these alternatives before you fully cancel. Many subscription services offer pause features or lower-cost tiers that preserve your data and settings for future reactivation.
Contact information and official channels for infopay
When you reach out to Infopay, use only official contact methods to avoid phishing scams.
Official infopay support channels
For the most current contact details, log in to your Infopay account and navigate to Help or Support. Official contact details are always displayed there. Avoid third-party contact listings or phone numbers you find on forums or social media.
Common contact methods include email support, in-app live chat, and phone support. Always prefer email so you have a timestamped written record of your request.
Escalation addresses
If Infopay does not respond to your cancellation request within 7 business days, escalate to your local District Consumer Disputes Redressal Commission. File a formal complaint citing the date of your cancellation request, the company's failure to respond, and any continued charges.
Include your cancellation reference number, copies of all support correspondence, and payment records. Stopee recommends also copying your state's consumer protection authority and the Reserve Bank of India if the company fails to honour your request after escalation.
Why cancellation matters and how stopee empowers you
Subscription cancellation is a consumer right, not a privilege. Too many fintech companies in India make cancellation deliberately difficult-hiding the button, ignoring support requests, or continuing to charge after you've cancelled. This is unfair practice under consumer protection law, and Stopee exists to ensure you know your rights and your remedies.
Cancelling Infopay should take 10 minutes, not 10 weeks. At Stopee, we've helped thousands of consumers cancel subscriptions they no longer need, recover unauthorized charges, and hold companies accountable when they break the rules. You have the power to cancel any time-and this guide ensures you do so cleanly, safely, and with full documentation.
If Infopay refuses to honour your cancellation, use the escalation pathways outlined here. Your consumer rights in India are strong; companies that ignore them face legal consequences. Stopee stands with you through every step of the cancellation process.