Manage Infopay

How to cancel infopay and protect your wallet in south africa

What is infopay and why you might want to cancel

Infopay is a US-based subscription service that delivers credit monitoring, financial alerts, and digital reports to help you track your creditworthiness. The company handles billing and account management through its own platform, which means your subscription renews automatically until you take action to stop it.

Many South African consumers sign up for Infopay's free trial only to discover that the trial converts to a paid plan without clear warning. If you no longer need credit monitoring, find the service too expensive, or simply forgot about an active subscription, you have the right to cancel - and Stopee is here to guide you through every step.

Common reasons to cancel infopay

You might cancel Infopay because you've found a cheaper alternative, no longer use the credit-monitoring features, or prefer to manage your finances independently. Some people cancel after their free trial ends because they weren't informed that a charge would follow. Others cancel because they purchased through an app store and want to switch to direct billing instead.

What makes infopay different from local south african services

Infopay is headquartered in the United States, which means customer support operates on US time zones and refund policies follow US business practices. This can make cancellation slightly more complex for South African users, but it's entirely manageable once you know the correct steps. Stopee has helped thousands of consumers navigate international subscription cancellations, and Infopay is no different.

Your consumer rights in south africa when cancelling infopay

Before you cancel, understand the legal protections that South Africa's Consumer Protection Act (CPA) gives you. These rights are your leverage if Infopay makes cancellation difficult or refuses to honour your request.

Key protections under south african law

The Consumer Protection Act (Act 68 of 2008) grants you the right to cancel contracts within a cooling-off period and to receive fair value for goods and services. For digital subscriptions like Infopay, the CPA requires that you be informed clearly about automatic renewal, charges, and cancellation processes before you commit.

If Infopay charged you without your explicit consent, or if the company failed to make cancellation reasonably accessible, you have grounds to dispute the charges. The National Consumer Commission (NCC) is South Africa's official consumer authority, and you can lodge a complaint with them if Infopay refuses to cooperate.

Cooling-off rights and automatic renewals

The CPA protects you against unfair automatic renewal practices. If you enrolled in a free trial and were charged upon conversion, you may be entitled to a refund if Infopay did not obtain your explicit written consent before the trial ended. This is a critical protection that gives you real power in negotiations with customer support.

Keep in mind that Infopay may argue that you agreed to automatic renewal in the terms and conditions. However, the CPA requires that automatic renewal terms be "prominent and presented in plain language" - buried in small print does not meet this standard.

How to cancel infopay step by step

Cancellation is straightforward once you know which channel to use. You have multiple options depending on how you purchased your Infopay subscription, and Stopee recommends starting with the fastest method for your situation.

Cancel infopay via your account dashboard

This is the quickest method if you purchased directly from Infopay's website.

1. Visit the Infopay website and sign in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
   • Check your spam folder if you don't receive the password reset email within 5 minutes.
2. Once logged in, navigate to your account settings or subscription management page.
   • Look for tabs or links labelled "Account", "Subscription", "Billing", or "Manage membership".
   • These are usually located in the top-right corner of the dashboard or in a side menu.
3. Find and click the "Cancel subscription" or "End membership" button.
   • Infopay may ask you to confirm your reason for cancelling; this is optional but providing feedback helps the company improve.
   • Some services show a retention offer at this stage; you can accept it, decline it, or proceed with cancellation.
4. Review the cancellation confirmation message.
   • Your access will end at the conclusion of your current billing cycle, not immediately.
   • Infopay will continue to provide service until that date.
5. Save or screenshot your cancellation confirmation and reference number.
   • You may need this number if a charge appears on your bank statement after cancellation.
   • Email this confirmation to yourself as a backup record.

Cancel infopay by phone or email

If you cannot access your account or prefer human support, contact Infopay directly using the methods below.

1. Call Infopay customer support at +1 (800) 433-0567.
   • This number operates daily from 08:00 to 00:00 Eastern Standard Time (EST).
   • South Africa is 7 hours ahead of EST, so 08:00 EST = 15:00 South African Standard Time (SAST).
   • Call during afternoon South African hours to reach the support team promptly.
   • Be prepared to provide your account email address and the email you used to sign up.
   • Ask the representative to email you a cancellation confirmation after the call ends.
2. Alternatively, email support@infopay.com with the subject line "Cancel my Infopay subscription".
   • Include your full name, account email address, and subscription start date.
   • Request written confirmation of your cancellation request.
   • Send the email from the address associated with your Infopay account.
   • Allow 2-3 business days for a response; follow up if you hear nothing within this timeframe.

Cancel infopay if you purchased through an app store

Warning: If you subscribed to Infopay through Apple App Store or Google Play, you must cancel through that platform, not through Infopay itself. Infopay cannot process cancellations for app-based subscriptions.

1. For Apple App Store subscriptions, open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the bottom-right corner.
   • Select "Subscriptions".
   • Find "Infopay" and tap it.
   • Tap "Cancel subscription" and confirm.
   • You will receive a cancellation confirmation from Apple immediately.
2. For Google Play subscriptions, open the Google Play app on your Android device.
   • Tap your profile icon (usually in the top-right corner).
   • Select "Payments and subscriptions".
   • Tap "Subscriptions".
   • Choose "Infopay" and tap "Cancel subscription".
   • Google will send you a confirmation email within minutes.

What happens to your account after cancellation

Understanding what occurs after you cancel helps you avoid confusion and unnecessary support calls. Stopee wants you to feel confident about what to expect.

Your access during the notice period

When you cancel Infopay, your access does not end immediately. Instead, you retain full access to all features until the end of your current billing cycle. If you paid monthly and cancelled mid-month, you still have access for the remainder of that month. This means you're not losing anything by cancelling early in your billing period.

After the billing cycle ends, your account will be disabled and you won't be able to log in or view your credit reports through Infopay. Any data stored in your account may remain on Infopay's servers according to their privacy policy, but you won't have access to it.

Stopping future charges

Automatic renewal stops after your cancellation takes effect. You will not receive any more charges from Infopay unless you manually reactivate your subscription in the future. The company cannot restart your subscription without your explicit consent.

Pro tip: Set a phone reminder for the day your billing cycle ends. This gives you peace of mind and allows you to verify that no charge appears on your bank statement after that date.

Downloading your data before access ends

If your Infopay account contains credit reports, financial documents, or other records you want to keep, download or screenshot them before your access ends. Once your account is disabled, retrieving this information becomes much harder and may require written requests to Infopay customer support.

Refund policy and what you can expect

Infopay's refund policy is strict, but South African consumer law may give you options. Stopee recommends understanding both before you assume you cannot recover any money.

Infopay's standard refund position

Infopay generally does not issue refunds or prorated credits for unused portions of your billing period after you cancel. The company's policy states that once you have access to the service, no refund applies even if you cancel after one day. This is common practice for digital subscription services, but it doesn't mean you have no recourse.

Exceptions and special circumstances

You may be entitled to a refund if any of the following apply:

• You were charged without explicit written consent (e.g., a free trial converted to a paid plan without clear notification).
• Infopay failed to provide clear cancellation instructions before you paid.
• You cancelled within 30 days of purchase and can demonstrate that Infopay misled you about the service or failed to deliver as promised.
• You paid through Apple App Store or Google Play and those platforms have already processed your refund request; in this case, Infopay cannot reverse the transaction.

Pro tip: If you believe you qualify for a refund, contact Infopay support and cite the Consumer Protection Act. Mention that you are aware of South Africa's cooling-off period and automatic renewal protections. Many companies will reconsider their stance when you demonstrate knowledge of your legal rights.

Infopay pricing and plan options

Pricing information for Infopay in South Africa is not publicly listed on the company's website or through verified sources. This lack of transparency is itself a concern and worth noting.

Finding your plan and pricing details

If you need exact pricing before deciding to cancel, log into your account and check your recent invoices. This gives you the clearest picture of what you're actually paying.

Common mistakes to avoid when cancelling infopay

Cancelling a subscription sounds simple, but small missteps can leave you vulnerable to unexpected charges or lost records. We understand the frustration of cancelling only to be charged again, which is why Stopee highlights these pitfalls.

Mistake 1: cancelling through the wrong channel

If you subscribed through Apple App Store or Google Play but then tried to cancel through Infopay's website, your cancellation request will not go through. The app store platform controls the subscription, not Infopay. Always cancel where you subscribed.

Mistake 2: not saving your confirmation

After you cancel, Infopay (or your app store) provides a confirmation number or cancellation receipt. If you don't save this, you have no proof of cancellation if a charge appears later. Screenshot or email yourself this confirmation immediately.

Mistake 3: assuming cancellation is instant

Your Infopay subscription does not end the moment you click "Cancel." It ends at the conclusion of your paid billing cycle. Many people expect instant access loss and panic when they can still log in. This is normal and expected.

Mistake 4: not monitoring your bank statement

After your billing cycle ends, watch your bank statement for the next 7 to 10 days. If a charge from Infopay appears after cancellation, contact your bank immediately to dispute it. Document the cancellation confirmation you received as evidence that you cancelled in time.

Mistake 5: ignoring communication from the company

Infopay may send emails or account notifications about your cancellation. Don't delete these; keep them in a folder for your records. If a dispute arises later, these communications prove that the company acknowledged your cancellation request.

Cancellation checklist for infopay

Use this checklist to ensure you've completed every step correctly. Stopee has created this to help you avoid missed details that could lead to unwanted charges.

If infopay refuses to cancel or continues charging

Most cancellations go smoothly, but occasionally Infopay customer support may claim they cannot find your account or deny your cancellation request. Stopee advises you on how to escalate if this happens.

Steps to take if support refuses

1. Send a follow-up email to support@infopay.com stating that you formally request cancellation and cite the date of your first request.
   • Use simple, professional language: "I request immediate cancellation of my subscription effective today. Please confirm receipt of this request within 48 hours."
   • Keep the email brief and factual; avoid emotional language.
2. If Infopay does not respond within 5 business days, contact your bank or card issuer.
   • Inform them that you have cancelled the subscription but charges continue.
   • Ask your bank to dispute the charge or block future charges from Infopay.
   • Provide your cancellation confirmation as evidence.
3. Lodge a formal complaint with the National Consumer Commission (NCC).
   • Visit the NCC website (www.ncc.org.za) and submit a complaint about unfair business practices or billing issues.
   • Include copies of your cancellation request, confirmation emails, and disputed charges.
   • The NCC can compel Infopay to respond and may impose penalties if the company violated the Consumer Protection Act.

Documenting your cancellation for legal purposes

If you anticipate a dispute, gather this documentation now:

• All email communication with Infopay, including your cancellation request and their response.
• Screenshots of your account dashboard showing the cancellation request date and time.
• Bank statements showing all charges from Infopay.
• The original sign-up confirmation and any free trial terms you agreed to.
• Your cancellation confirmation number or receipt.

Having this paper trail protects you if you need to escalate to your bank, the NCC, or small claims court.

Why stopee can help you stay on top of your subscriptions

Cancelling Infopay is only part of the picture. Many people have multiple subscriptions they've forgotten about, each one quietly draining their bank account every month. Stopee helps you identify, track, and cancel subscriptions across all services - not just Infopay.

By visiting Stopee (stopee.com), you access guides for cancelling hundreds of global services, from streaming platforms to software licenses. Stopee has helped thousands of consumers recover their money and take control of their subscriptions. Whether you're cancelling Infopay today or preparing to cancel other services tomorrow, Stopee provides the step-by-step clarity you need.

Contact information for infopay cancellation support

Use this summary table to have all contact details in one place.

Cancelling Infopay is straightforward once you know the correct steps and understand your rights under South African law. You have the power to take control of your subscription and your money. Whether you cancel today or monitor your account before deciding, remember that Stopee is here to guide you through every subscription cancellation challenge. Start with the method that suits your situation, save your confirmation, and stay alert for unexpected charges. Your wallet will thank you.