Refund Policy

Read our refund policy

1. Service Provider

Stopee Solutions Limited (C114787) 26 THE FORUM OFFICE, TRIQ L- UQIJA, SWIEQI, SWQ 2335, Malta Email: billing@stopee.com

2. Purpose of the Policy

This policy defines the conditions under which payments made on the website https://stopee.com may give rise to a refund, in accordance with the rules applicable to international electronic commerce. It supplements the General Terms of Sale and Use of Stopee.

3. Promotional Offer and Subscription

The Customer benefits, upon their first subscription, from a promotional offer of 48 hours at ZAR 18.05 incl. tax, followed by a monthly subscription without commitment at the rate applying to their chosen plan: Monthly plan — ZAR 982.94 incl. tax; Professional plan — ZAR 1,985.94 incl. tax.

The minimum amount charged, in case of cancellation during the trial period, is the promotional offer, i.e. ZAR 18.05 incl. tax.

No refund will be granted on these amounts, the service being considered as fully executed from the moment the Customer has had access to the Services.

4. Non-Refundable Services

Payments made for the following items are final and non-refundable:

  • 48 hour promotional offer (ZAR 18.05)
  • Started monthly period
  • Services executed or engaged (printing, postage, AI document generation, postal sending)
  • Banking, transaction or currency conversion fees

5. Right of Withdrawal

In accordance with Article L.221-25 of the Consumer Code (EU), the Customer expressly waives their right of withdrawal by requesting immediate execution of the service upon order validation. This waiver allows them immediate access to their customer account and the mail sending tool.

Consequently, no refund can be granted after account activation or file validation to be sent.

6. Cancellation

The Customer may cancel their subscription at any time from their personal account. The cancellation will take effect at the end of the current billing period.

Any period already started remains due in full. No refund will be made for started periods or for services already performed.

7. Exceptional Cases

A partial refund may be granted, at Stopee's sole discretion, only in the following cases:

  • Proven double billing (technical payment error)
  • Proven fraudulent transaction, made without authorization of the payment method holder
  • Serious service malfunction preventing any use for more than 72 consecutive hours, attributable exclusively to Stopee and not to a third party (host, postal operator, payment provider, or user).

Any request must be sent by email to billing@stopee.com, accompanied by supporting documentation. Incomplete or unsupported claims will be rejected.

8. Processing Time

In case of explicit refund agreement, processing will take place within 14 business days from customer service validation, using the same payment method as the one used for the initial order.

9. No Chargeback

Any unjustified bank dispute (chargeback) constitutes a breach of contract. Stopee reserves the right to contest the refund with the issuer, to charge generated banking fees and to permanently block the account concerned.

10. Contact

For any questions regarding billing or refunds: Billing Service – Stopee.fr Email: billing@stopee.com Processing time zone: GMT+1 (Malta) Response within 5 to 10 business days maximum.