Manage Raiz

How to cancel raiz and stop micro-investment charges in india

What raiz is and why you might cancel

Raiz is a subscription-based micro-investment platform that rounds up your everyday purchases and invests the spare change into diversified portfolios. You access it via mobile app or web, and you pay a subscription fee for account management and portfolio features. If you've signed up but decided micro-investing isn't for you, or you want to switch to another investment platform, cancelling is straightforward once you know the right steps. Stopee is here to walk you through every option and protect your money in the process.

Why indian users cancel raiz

You might cancel Raiz for several practical reasons. Perhaps the subscription fee no longer fits your budget. You may prefer a different investment app with lower charges or better India-specific features. Some users find the micro-investment model too passive or want full control over their portfolio. Others discover hidden charges or simply change their financial priorities. Understanding your cancellation window and refund rights puts you in control.

What you need to know before you cancel

Raiz operates on a recurring subscription model, which means you are charged automatically at the end of each billing period. If you do not cancel at least 24 hours before your next renewal date, you will be charged again. Your account and investment data typically remain accessible after cancellation until the end of your paid billing period. Stopee recommends checking your billing date now, before you start the cancellation process.

Your consumer rights under indian law

Indian consumer law provides you with specific protections when you purchase subscription services, even from international providers like Raiz.

Cooling-off period and statutory refund rights

Under the Consumer Protection Act, 2019, you have the right to cancel distance contracts (which includes digital services) within 14 days of purchase if you change your mind, and claim a refund minus reasonable service fees. Raiz's published policy does not explicitly reference this 14-day cooling-off period or automatic refunds. This gap between the law and Raiz's stated terms works in your favour. If you cancel within 14 days of your first charge, you have a strong legal case to request a refund under Indian consumer protection law, even if Raiz's help documentation does not mention it.

After 14 days, you can still cancel your subscription to stop future charges, but a refund for the current billing period is not guaranteed under statute. However, if you can prove a billing error, duplicate charge, or misleading marketing, you remain entitled to seek redress through Stopee's guidance or by escalating to the Central Consumer Protection Authority or your state consumer commission.

Stopping future charges is your primary right

Your most important right is to cancel your subscription at any time and prevent further automatic charges. You do not need permission or a reason. Raiz must honour your cancellation request within a reasonable timeframe, typically within one billing cycle. Stopee emphasises this: you control your own money, and no company can force you to keep paying.

Methods to cancel your raiz subscription

You have three main cancellation routes, depending on how you signed up and where you feel most comfortable.

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store, you can cancel directly from your iPhone or iPad in seconds. This method is secure, instant, and leaves a record of your cancellation.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Raiz in the list of active subscriptions.
5. Tap Cancel Subscription and confirm.
6. Apple will show you a confirmation message and the cancellation date. Your access continues until the end of the current billing period.

Pro tip: Take a screenshot of the cancellation confirmation screen as proof. If Raiz attempts to charge you again, you have evidence you cancelled through Apple's official system.

Cancel via google play store (Android)

Android users subscribed through Google Play benefit from the same instant cancellation system. Google processes these cancellations within hours.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Raiz and tap it.
6. Tap Cancel subscription and follow the prompts.
7. Confirm your cancellation. Google will send you a confirmation email within 24 hours.

Pro tip: Check your email for the cancellation confirmation from Google. If it doesn't arrive within one day, log back in and verify the subscription shows as "Cancelled" in your Play Store account.

Cancel via web or contact raiz support

If you subscribed directly through Raiz's website or prefer human support, you must contact Raiz support directly. Raiz does not offer a self-service web cancellation portal, which is common among smaller fintech platforms in India.

1. Visit the Raiz help centre at raize.zendesk.com/hc/en-us.
2. Search for "cancel subscription" or "how to cancel my subscription".
3. Follow the help article instructions to contact support via the support request form or email.
4. In your message, provide your registered email address, your full name, and your account ID (found in your app settings or billing email).
5. Clearly state: "I wish to cancel my Raiz subscription effective immediately. Please confirm cancellation within 24 hours."
6. Keep a copy of your support message and any response. You will receive a confirmation email once support processes your cancellation.

Warning: Web cancellation can take 3 to 5 business days to process. If your renewal date is within 48 hours, contact support urgently and request expedited processing. Mention that you will dispute a charge through your payment method if the cancellation is not honoured before the next billing date.

Timing your cancellation to avoid extra charges

The most common mistake is cancelling too late and being charged again. Here is how to stay ahead.

Find your billing renewal date

You need to know when Raiz charges you next. This date is shown in your app under Account Settings or Billing. Check your most recent invoice email from Raiz or your bank statement to confirm the pattern. Raiz typically charges on the same day each month or week, depending on your plan. Write this date down and set a phone reminder for 48 hours before.

Cancel at least 24 hours before renewal

Raiz's system takes up to 24 hours to process cancellations. To guarantee you avoid the next charge, cancel at least 24 hours before your renewal date. If your renewal date is 15 May and you cancel on 13 May, you are safe. If you cancel on 14 May afternoon, you are cutting it close. Stopee recommends cancelling the moment you decide-do not wait.

Pro tip: If your renewal date is within 24 hours and you have not yet cancelled, email Raiz support immediately with "URGENT: Cancel before [date]" in the subject line. Keep your tone calm and professional. Support may manually halt the charge if you reach them in time.

What happens after you cancel

Cancelling your subscription is not the same as deleting your account, and understanding the difference protects your data.

Access during the paid period

After you cancel, you retain full access to Raiz features until the end of your current billing period. If you cancel on 10 May and your billing period ends on 15 May, you can still view and manage your investments until 15 May. After 15 May, you lose access to the app unless you resubscribe. No charges will occur after your cancellation is confirmed.

Your account and investment data

Your account and all investment data (portfolio holdings, transaction history, invested amount) remain stored on Raiz's servers. You can reactivate your subscription at any time and regain full access to your account. If you want to export your data before access expires, contact Raiz support and request a data export or account statement. Stopee advises taking screenshots or downloading statements for your records, especially if you plan to move your investments to another platform.

Deleting your account permanently

If you want Raiz to delete your account entirely, this is a separate request from cancellation. Contact Raiz support and specifically request "account deletion" or "account closure". Raiz may retain some data for legal and tax compliance purposes (especially important for investments), but will remove your personal details and investment records from active systems. Allow 10 to 15 business days for this process.

Will you receive a refund for the current period?

Refund eligibility depends on when you cancel and the reason for your request.

Standard raiz refund policy

Raiz's published documentation states that cancelling stops future billing but does not guarantee a refund for fees already paid. Once your subscription payment is processed, Raiz does not automatically refund the current billing period, even if you cancel immediately after paying. This is Raiz's contractual position.

When you can request a refund

You have a strong case for a refund in these situations:

• Within 14 days of your first charge: Indian Consumer Protection Act gives you a cooling-off period. Contact Raiz and cite the Consumer Protection Act, 2019, Section 10. Request your refund in writing via email. Keep a copy of your request.
• Duplicate or erroneous charge: If Raiz charged you twice in one billing period or charged you after you cancelled, contact support with proof (bank statement or app screenshots). Banks and payment platforms often refund these immediately once you report them.
• Service failure or misleading terms: If Raiz promised features that do not work or misled you about subscription terms, document the issue and request a refund as compensation for breach of contract.
• Unauthorised charge: If someone charged your account without your consent, dispute the charge with your bank or card issuer. Raiz will then be required to refund you.

How to request a refund from raiz

1. Contact Raiz support and explain your situation clearly. Include your billing date, amount charged, and the reason you believe a refund is justified.
2. If your subscription was purchased through Apple or Google, contact Apple or Google first. Both platforms have their own 14-day refund policies that may override Raiz's policy. Apple and Google handle these refunds directly, not Raiz.
3. If Raiz declines your refund request, escalate to your bank or payment provider and initiate a chargeback. Tell your bank you attempted resolution with Raiz first. Provide screenshots of your support correspondence.
4. If the amount is significant (typically above ₹5,000), file a complaint with the Reserve Bank of India's Complaint Management System (RBI CPMS) or your state consumer commission. Stopee helps you understand these steps, and these authorities have real power to force refunds and penalise companies that refuse to comply with consumer law.

Pro tip: Always request refunds in writing (email or support portal). Verbal requests leave no record. Keep every email and screenshot. Consumer authorities in India now expect documented evidence of your refund request before they investigate your complaint.

Raiz pricing and subscription costs in india

Transparent pricing helps you decide whether to cancel or switch platforms.

Important: Raiz does not publicly list India-specific pricing or subscription plans as of 2024-2025. If you are an Indian user, Raiz may be operating through a regional partner or may not offer direct services. Before you cancel or subscribe, verify with Raiz support that you have the correct current pricing. If you were charged in INR, confirm that amount is legitimate-some international services use incorrect exchange rates that inflate your cost. Stopee recommends comparing this against Raiz's official regional pricing announcement.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is simple, but small errors can cost you extra charges or lost refunds.

Mistake 1: cancelling the wrong way

If you cancel via Apple but your subscription is actually active through Google, your cancellation has no effect. Always check your email receipts to confirm which platform charged you. If you received a receipt from "Apple Services" or "Google Play", use that platform's cancellation method. If you received a receipt directly from Raiz, contact Raiz support. Stopee emphasises: one cancellation method per subscription. Using the wrong method wastes time and leaves you exposed to the next charge.

Mistake 2: cancelling too close to renewal

Platform-based cancellations (Apple and Google) take up to 24 hours to process. If you cancel the day before your renewal, you are gambling. The charge may go through before your cancellation is recorded. Always cancel at least 2 to 3 days early. If you notice a charge after cancellation, contact support immediately and request a reversal based on your cancellation timestamp.

Mistake 3: not keeping proof of cancellation

Screenshots and confirmation emails are your only defence if Raiz claims you never cancelled. Every cancellation gives you a confirmation-whether from Apple, Google, or Raiz support. Save these. If you lose your email, log back into your account and take a screenshot showing "Cancelled" or "Inactive". Stopee has helped thousands of consumers recover charges by simply producing this proof to their bank or a consumer authority.

Mistake 4: assuming data is gone after cancellation

Many users think cancelling deletes their account and investment data. It does not. Your account remains active and your data is still stored. If you do not want Raiz to store your personal and financial information, you must separately request account deletion. Read Raiz's privacy policy to understand what data they retain and for how long.

After you cancel: your checklist

Use this checklist to confirm your cancellation is complete and your money is protected.

• Check cancellation status: Log into your account or app and verify the subscription shows as "Cancelled" or "Inactive". If it still shows "Active", contact support immediately.
• Set a reminder: Set a phone alarm for your next would-be billing date. If Raiz charges you after cancellation, you will catch it within 24 hours and can dispute it faster.
• Monitor your bank: For the next 30 days, check your bank or card statements weekly. If an unexpected Raiz charge appears, email support with proof and initiate a chargeback with your bank simultaneously.
• Save confirmation emails: Raiz, Apple, and Google will send confirmation emails. Do not delete them. Keep them in a dedicated folder or print them. These are legally binding proof of your cancellation.
• Export your data (if needed): If you want to keep records of your investments or transaction history, download your data before access expires. You can request a full export from Raiz support.
• Consider alternatives: Before you leave the micro-investment space, explore Indian alternatives like Jupiter, Kuvera, or Smallcase if you want to continue investing. Compare fees to make sure you are not paying more elsewhere.

What to do if raiz refuses to cancel or keeps charging you

Raiz operates internationally and sometimes support is slow or unresponsive. If you are ignored, you have escalation options.

Escalation steps

1. Document everything: Take screenshots of your cancellation request, your app showing the subscription as active, and your bank statement showing unwanted charges. Write down dates and times of every support contact.
2. Contact Raiz support via every channel: Email, in-app chat, and web form. Send the same message to all. Write: "I cancelled my subscription on [date], but I have been charged again. I request an immediate refund and confirmation of cancellation. If I do not receive a response within 7 days, I will escalate this to the Reserve Bank of India and my state consumer commission."
3. Dispute the charge with your bank: If Raiz charged you after cancellation, contact your bank's fraud or dispute team. Provide your cancellation proof. Your bank can reverse the charge while you await Raiz's response. This takes 7 to 14 days but is highly effective.
4. File a consumer complaint: If Raiz does not refund you within 14 days or ignores you, file a complaint online at your state consumer commission website or the RBI's CPMS portal. Include all documentation. These authorities have enforcement power and can fine Raiz for non-compliance. Stopee recommends this step if the charge exceeds ₹2,000 or if Raiz's refusal is clearly unjust.
5. Seek help from Stopee: Stopee has guides and tools to help you draft formal consumer complaints and track your escalation. If you are unsure of your next step, Stopee can clarify your rights and the best approach for your situation.

Warning: Never ignore unwanted charges hoping they will stop. Act immediately. The longer you wait, the harder it becomes to prove you cancelled and the more charges accumulate. Consumer authorities in India respect prompt, documented action. The sooner you escalate, the faster you get resolution.

Key takeaways and summary

Cancelling Raiz is fast and reversible. You have the power to stop unwanted charges today.

Remember: you control your subscription, not Raiz. You can cancel anytime, and you have legal rights under Indian law even if Raiz's terms do not mention them. If support is slow or dismissive, escalate to your bank or the RBI. Stopee has helped thousands of consumers cancel subscriptions and recover charges by staying calm, keeping records, and knowing their rights. You now have all the information to cancel Raiz confidently and protect your money.

Raiz contact information and cancellation address

Use these official channels to contact Raiz for support or to report issues.

Official support portal

The Raiz help centre is your primary contact point for cancellation requests and account issues. Visit raize.zendesk.com/hc/en-us and use the "Contact Us" form to submit your cancellation request. Include your full name, registered email, and account ID. Raiz support typically responds within 24 to 48 business hours.

Company details

Raiz services are associated with Raizing Global Private Limited. If you need to escalate beyond standard support, verify the current registered address through the Raiz website or your most recent billing email. For serious disputes, you may need to send formal legal notice to this address, so confirm it is current before you proceed.

Stopee is your trusted partner in cancelling subscriptions and recovering unfair charges. Whether you are cancelling Raiz today or exploring other platforms, Stopee provides clear, step-by-step guidance backed by consumer law. Your money is yours-take control.