Manage Raiz

How to cancel raiz in singapore and protect your investment account

What raiz is and why you might want to cancel

Raiz is a fintech investment app that rounds up your everyday purchases and invests the spare change into diversified portfolios. You link your bank card, select a portfolio that matches your risk appetite, and the app handles the rest-automatically investing small amounts without you lifting a finger.

The service operates entirely through mobile and web interfaces, making it convenient for Singapore investors who want hands-free wealth building. However, if you've decided Raiz no longer fits your financial goals, your investment strategy, or your budget, Stopee is here to walk you through the cancellation process step by step.

When you should consider cancelling

You might cancel Raiz if the monthly subscription fees no longer justify your portfolio size, you prefer managing investments yourself, you've found a competing app with lower costs, or you want to consolidate your finances elsewhere. Whatever your reason, cancelling is straightforward-but timing matters, and understanding what happens to your money is critical.

Your right to cancel anytime

Under Singapore's Consumer Protection (Fair Trading) Act, you have strong protections when dealing with fintech services. Raiz allows you to cancel your subscription at any time, though the timing of when that cancellation takes effect depends on your billing cycle. This is important: cancellation stops future charges, but your subscription remains active until the end of your current billing period.

Understanding raiz pricing and subscription plans

Before you cancel, it helps to know exactly what you've been paying for and what you're leaving behind.

Raiz subscription plans and fees

Raiz offers tiered subscription plans based on your account balance and chosen portfolio. The pricing shown below reflects Australian data; Singapore pricing may differ. Contact Raiz support or check your app for current SGD rates specific to your region.

How billing cycles work

Your subscription renews on the same day each month (or year, if you've chosen annual billing). If you cancel fewer than 24 hours before that renewal date, Raiz will likely charge you for the next period. This is the single most common reason people accidentally pay for a subscription they intended to cancel. Stopee strongly recommends cancelling at least one full day before your renewal date to avoid this trap.

How to cancel raiz step by step

Your cancellation method depends on where you subscribed-Apple App Store, Google Play, or the Raiz website. Each platform handles cancellations differently, so follow the instructions that match your subscription source.

If you subscribed through apple app store

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find Raiz in your active subscriptions list and tap it.
3. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your cancellation.
   • Choose your reason (optional but helpful for improving the service).
4. Confirm the cancellation. You'll receive an on-screen confirmation immediately.
5. Take a screenshot of the confirmation for your records. Stopee recommends saving this to your phone's photo library or email it to yourself.
6. Check the Raiz app within 24 hours to confirm your subscription status has changed to "Cancelled" or "Expires on [date]".

Pro tip: If you see "Manage" instead of "Cancel Subscription," your subscription may have already expired or is in a trial period. You can still tap "Manage" to view renewal dates and ensure no future charges will occur.

If you subscribed through google play

1. Open the Google Play Store app on your Android device or visit play.google.com in your browser.
2. Tap your profile icon in the top-right corner.
   • On a browser, click your account icon and select Manage your Google Account.
3. Go to Subscriptions (or Payments and subscriptions on web).
   • Find Raiz in the list of active subscriptions.
4. Tap or click on Raiz to open the subscription details.
5. Select Cancel subscription and confirm your cancellation.
   • Google will offer options to pause or extend; ignore these if you want to cancel completely.
6. You'll see a confirmation message. Screenshot this for your records.
7. Return to the Raiz app and verify within 24 hours that your subscription shows as cancelled or pending expiration.

Warning: Google Play cancellations can take up to 24 hours to sync with the Raiz app. If you see an unexpected charge after cancelling on Google Play, contact Raiz support immediately with your Google Play cancellation confirmation.

If you subscribed via the raiz website

1. Log into your Raiz account on the website (or open the Raiz app if you prefer).
2. Navigate to Settings or Account Settings (usually found in a menu icon or profile section).
3. Look for a section called Subscription, Billing, or Plan Management.
4. If you see a self-service cancellation button, click Cancel Subscription and follow the on-screen prompts.
   • The app may ask for feedback or offer you a discounted plan to stay-these are optional.
   • Confirm the cancellation when prompted.
5. If no self-service option appears, contact Raiz support directly:
   • Use the in-app Help or Support button.
   • Email Raiz support with your account details and a clear request to cancel.
   • Provide your full name, account email, and the date you want the cancellation to take effect.
6. Save any confirmation email from Raiz as proof that you've requested cancellation.
7. Check your account 24-48 hours later to confirm the subscription status has changed.

Pro tip: When emailing Raiz support to cancel, include the exact date you want the cancellation to take effect (e.g., "Please cancel my subscription effective [date], which is at least 24 hours before my next billing date"). This removes ambiguity and creates a paper trail.

What happens to your money after you cancel

Cancelling your Raiz subscription does not automatically close your account or liquidate your investments-and this is crucial to understand.

Your subscription versus your account

When you cancel, you stop paying the monthly subscription fee. Your investment account remains open, your money stays invested, and you can continue to view your portfolio through the app. However, you lose access to any premium features tied to your plan (such as unlimited trades on Plus Plan). This is important: you can still withdraw your balance at any time, even after cancelling the subscription.

Withdrawing your balance before account closure

If you want to fully close your Raiz account and retrieve all your money, you must request a withdrawal. Stopee recommends doing this within 7 days of cancelling your subscription to avoid confusion or forgotten funds. Here's what to do:

1. Log into your Raiz account and navigate to Wallet or Balance.
2. Select Withdraw or Transfer and choose your destination bank account (the account linked to your Raiz profile).
3. Enter the amount you wish to withdraw (or withdraw the entire balance if you're closing your account).
4. Review any pending transactions. Raiz may require pending buys or sells to settle before you can withdraw.
   • Settlement typically takes 1-3 business days.
   • During this time, your funds remain in your Raiz account.
5. Confirm the withdrawal. The money will transfer to your linked bank account within 3-5 business days.
6. Once the withdrawal is complete, contact Raiz support to request account deletion if desired.
   • Ask them to permanently delete your account and personal data (if you want a complete break).
   • Keep confirmation of this request for your records.

Warning: If you cancel your subscription but never withdraw your balance, your money remains in Raiz's systems. You can reclaim it anytime by logging back in and requesting a withdrawal. However, if you delete your account without withdrawing, recovery becomes difficult and is not guaranteed. Always withdraw first, then delete if you wish.

Will you get a refund for the current billing period

This is the question every cancelling subscriber wants answered-and the answer depends on when you cancel.

Raiz's standard refund policy

Raiz does not offer pro-rata refunds for the current subscription period. If you've already paid for the month (or year), cancelling stops future charges but does not automatically refund the period you've already paid for. This is standard in the app subscription industry and is not unique to Raiz. The key is timing: if you cancel before you're charged, you avoid the charge altogether.

When you might qualify for a refund

You may have grounds for a refund if you can demonstrate that Raiz charged you after you cancelled, or if you cancelled but were billed anyway due to a system error. Singapore's Consumer Protection (Fair Trading) Act gives you the right to demand a refund for unauthorized or duplicate charges. Here's how to pursue this:

1. Gather evidence of your cancellation (screenshots, confirmation emails from Apple, Google, or Raiz).
2. Check your bank or credit card statements for any charges after your cancellation date.
3. If you spot an unauthorized charge, email Raiz support immediately with:
   • Your cancellation confirmation.
   • Your bank statement showing the unauthorized charge.
   • A clear request for a refund.
   • Your account details and contact information.
4. Give Raiz 14 days to respond. Most legitimate charges are refunded within this timeframe once you prove cancellation occurred before billing.
5. If Raiz refuses to refund an unauthorized charge, escalate to the Personal Data Protection Commission (PDPC) or the Competition and Consumer Commission of Singapore (CCCS) for mediation.
   • Stopee recommends keeping all correspondence as evidence.

Pro tip: If you subscribed through Apple App Store or Google Play, you can also request a refund directly from those platforms. Apple and Google often refund subscription charges if you request within 14-30 days. This is sometimes faster than going through Raiz support.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when cancelling digital services like Raiz.

Key protections you have

You have the right to cancel any subscription at any time without penalty. Raiz cannot force you to continue paying once you've submitted a valid cancellation request. The Act also protects you against unfair contract terms-Raiz cannot include clauses that waive your right to cancel or impose unreasonable cancellation fees. Additionally, if Raiz is deemed to have engaged in misleading or deceptive conduct (for example, hiding the cancellation button or making it deliberately difficult to cancel), you may be entitled to compensation.

If raiz refuses to cancel or refund

If you've followed the correct cancellation process but Raiz refuses to acknowledge your request or reverses your cancellation without permission, escalate your complaint to the Competition and Consumer Commission of Singapore. Stopee recommends:

• Submitting a formal complaint online at cccs.gov.sg or calling 1800-6-CCCS (2227).
• Providing all evidence (cancellation confirmations, screenshots, email correspondence, bank statements).
• Clearly stating the action you want (cancellation confirmation, refund, or both).

The CCCS investigates complaints about unfair trading practices and can compel companies to remedy breaches of the Consumer Protection Act.

Common mistakes to avoid when cancelling

Cancelling Raiz is simple, but a few missteps can leave you paying for weeks longer than intended-or worse, cause you to lose track of your investment balance.

The most costly cancellation mistakes

• Cancelling less than 24 hours before billing: If you cancel on the 15th and your next billing date is the 16th, you'll likely be charged for another month. Set a phone reminder 24 hours before your renewal date.
• Assuming the app cancellation means your subscription is cancelled: Some users think logging out or deleting the app cancels the subscription. It doesn't. You must cancel through the app settings, Apple, Google, or Raiz support directly.
• Forgetting to withdraw your balance before account deletion: If you request account deletion without first withdrawing your money, recovery becomes nearly impossible. Always withdraw first.
• Not keeping cancellation proof: Screenshots and emails are your only evidence if a dispute arises. Delete them too early, and you'll struggle to prove you cancelled when Raiz charges you again.
• Cancelling on the app but forgetting to check the renewal date: If you subscribe on both Apple and Android, or if you have multiple Raiz accounts, it's easy to miss a renewal on one platform while cancelling another.

The good news: all of these mistakes are avoidable. Stopee recommends setting a calendar reminder 48 hours before your renewal date, taking screenshots of every cancellation, and verifying your subscription status in the app 24 hours after you cancel.

Timeline and next steps after cancellation

Once you've submitted your cancellation request, here's what to expect over the following days and weeks.

What happens on each day after you cancel

Pro tip: Create a simple spreadsheet with the date you cancelled, your confirmation numbers, the cancellation deadline, and your renewal date. Refer to it when checking your bank statement on renewal day. This takes 2 minutes and prevents months of frustration.

Checklist before and after you cancel

Use this checklist to make sure you've covered every step and won't be caught off guard by surprise charges or lost funds.

Before you cancel

• Check which platform you used to subscribe (Apple App Store, Google Play, or Raiz website).
• Note your next billing date (check your subscription settings or last receipt email).
• Confirm it's at least 24 hours away before you cancel.
• Log into Raiz and review your current balance and any pending transactions.
• Decide whether you'll withdraw your balance immediately or leave it invested.

During cancellation

• Follow the correct cancellation steps for your platform (Apple, Google, or Raiz direct).
• Take screenshots of the confirmation screen immediately.
• Note the exact date and time of cancellation.
• If you cancelled via email, send it with a read receipt and save Raiz's response.

After cancellation

• Check your subscription status in the app 24 hours later.
• Monitor your bank statement on your renewal date to ensure no charge occurs.
• If you want to close your account, withdraw your balance within 7 days.
• Save all cancellation confirmations and bank statements for at least 6 months.
• If charged after cancellation, gather evidence and contact Raiz support within 48 hours.

Why you should use stopee to manage your cancellation

Raiz cancellation is straightforward, but Stopee has helped thousands of consumers cancel digital subscriptions with confidence and speed. Our guides walk you through every platform-specific step, flag the timing traps that cost people money, and explain your rights under Singapore law. Whether you're cancelling Raiz or another fintech service, Stopee empowers you with the knowledge to cancel on your own terms, avoid surprise charges, and reclaim your money when you're entitled to it.

Visit Stopee today to access cancellation guides for thousands of services, checklists to keep you organized, and expert consumer advice whenever you need it. Stopee is your trusted partner in taking control of your subscriptions and finances.