Manage Infinity

How to cancel infinity and avoid auto-renewal charges in india

Understanding infinity's subscription model

Infinity is an AI assistant application distributed through the App Store, Google Play, and web accounts. The service operates on auto-renewing subscriptions paired with optional token purchases, meaning your charges continue unless you actively cancel before your billing date arrives.

Who uses infinity and why

Infinity appeals to users seeking AI-powered assistance with flexible subscription tiers. Whether you subscribed for weekly access at ₹999, monthly plans at ₹2,499, or annual coverage at ₹9,900, the service auto-renews until you stop it. Many users also purchase token packs (50, 120, 250, or 800 tokens) for additional in-app usage without realising tokens are separate purchases.

Why most users struggle to cancel

The critical trap lies here: you cannot cancel Infinity subscriptions inside the app itself. Instead, cancellation happens through the platform where you subscribed-App Store, Google Play, or the Infinity website. Users who search for "cancel" within the app find nothing and assume they're locked in. At Stopee, we've seen this pattern repeatedly, and it's why clarity matters before you start.

Your consumer rights when cancelling infinity in india

Indian consumer law provides you with specific protections when dealing with subscription services and recurring charges.

The consumer protection act and auto-renewal

Under India's Consumer Protection Act, 2019, you have the right to cancel any service within 14 days of purchase without penalty, provided the company hasn't already performed the service. For auto-renewing subscriptions, once the initial period ends, you retain the right to withdraw consent at any time before the next charge occurs. The burden of obtaining explicit consent before each renewal sits with the company, not you.

If Infinity continues charging you after cancellation or fails to honour your cancellation request, you can escalate to the State Consumer Disputes Redressal Commission. Stopee recommends documenting every cancellation attempt with screenshots and timestamps.

RBI guidelines on recurring payments

The Reserve Bank of India mandates that service providers send you a confirmation notification before every auto-renewal. If you never received such notifications, that's evidence the company violated its obligation. You can dispute the charge with your bank using this evidence as your lever.

How to cancel infinity step-by-step by platform

Your cancellation method depends entirely on where you subscribed. The process differs for App Store, Google Play, and web accounts.

Cancelling an app store (iOS) subscription

If you subscribed through Apple's App Store on your iPhone or iPad, follow these steps exactly.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Infinity app itself-Apple handles all subscription cancellations through Settings.
2. Tap your name at the very top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select "Subscriptions" from the menu options.
   • You'll see a list of all your active and expired subscriptions.
4. Find "Infinity" in the list and tap it.
   • The subscription details page opens, showing your renewal date and price.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renewal" (wording varies by iOS version).
   • Apple then asks you to confirm the cancellation-tap "Confirm" or "Cancel Subscription" again.
   • Warning: Apple may show you a final offer to retain the subscription at a discount. Ignore it if you genuinely want to cancel.
6. You'll receive an on-screen confirmation stating "Subscription Cancelled" and Apple will email you a receipt.
   • Screenshot this confirmation screen for your records.
   • Pro tip: Your access continues until the end of the current billing period, even after cancellation. You don't lose any features mid-cycle.

Cancelling a google play (Android) subscription

If you subscribed through Google Play on an Android device, here's how to stop auto-renewal.

1. Open the Google Play Store app on your Android phone or tablet.
   • This must be done via the Play Store app, not a web browser (though web cancellation also works).
2. Tap your profile icon in the top-right corner of the screen.
   • A menu appears with several options.
3. Select "Manage subscriptions" or "Subscriptions."
   • You see all active subscriptions linked to your Google account.
4. Find Infinity in the list and tap it once.
   • The subscription page loads, showing your plan name, renewal date, and price.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google asks why you're cancelling-this is optional feedback, not a barrier.
6. Confirm your cancellation by tapping "Cancel subscription" again.
   • You'll see "Subscription cancelled" on screen, and Google sends an email confirmation.
   • Pro tip: Google Play allows you to cancel and immediately resubscribe to the same plan within 3 days if you change your mind. Beyond 3 days, you must wait for the cancellation to fully process.

Cancelling a website or web account subscription

If you subscribed directly through the Infinity website or your web account, cancellation happens in your account settings.

1. Visit the Infinity website and log in to your account using your email and password.
   • Make sure you're on the official Infinity domain (not a phishing site).
2. Navigate to "Account Settings," "Billing," or "Subscriptions" (exact label varies).
   • Look in the main menu or your profile dropdown.
3. Find your active subscription plan listed under your subscription or billing section.
   • The subscription shows your plan name, next renewal date, and amount.
4. Click "Cancel Subscription," "Turn Off Auto-Renewal," or similar wording.
   • Some services use "Manage Subscription" first, then "Cancel" as a secondary button.
5. Confirm your cancellation in the popup or final page that appears.
   • You receive an on-screen confirmation message immediately.
6. Check your email for a cancellation confirmation receipt from Infinity.
   • Warning: If you don't receive an email within 2 hours, the cancellation may not have processed. Return to your account and verify the subscription status.
   • If the subscription still shows as active, contact Infinity customer support immediately with a screenshot of your cancellation attempt.

What happens to your access and data after cancellation

Cancelling Infinity doesn't instantly erase your account. Understanding what you retain and what you lose helps you plan your exit.

Continued access during the current billing cycle

When you cancel, Infinity grants you continued access to all paid features until your current billing period ends. If you cancelled on day 15 of a 30-day cycle, you use Infinity normally until day 30. No partial refunds apply for unused days-your subscription remains active through its natural end date, and no further charges occur after that date.

Your account, settings, and data retention

Cancelling your subscription does not delete your Infinity account. Your profile, settings, chat history, and any saved preferences remain stored on Infinity's servers according to their retention policy. If you want the account completely deleted, you must request account deletion separately-usually through account settings or by contacting customer support. At Stopee, we advise requesting deletion in writing so you have proof of your request.

Payment method removal

After cancellation, review your saved payment methods in your account settings and remove any credit or debit cards you no longer want linked to Infinity. This prevents accidental resubscription if you reinstall the app or accidentally tap "Subscribe" in the future.

Refund policy and when you may qualify for money back

Infinity's standard policy states that subscription fees are non-refundable once charged. However, Indian consumer law and platform policies create exceptions.

When infinity won't refund you

If your subscription period has already started and you used the service, Infinity considers the service delivered and doesn't issue refunds. Charges for token purchases (one-time in-app buys) are also non-refundable unless you can prove a technical fault or unauthorised charge.

When you may qualify for a refund

You have legitimate grounds for a refund under these circumstances: if you cancelled within 14 days of your initial purchase and the service was not substantially used; if Infinity charged you after you successfully cancelled (a billing error); if someone made unauthorised purchases on your account; or if the service failed to deliver promised features.

How to request a refund from apple or google

Platform refunds bypass Infinity entirely. If you subscribed via App Store, request a refund directly from Apple through your Apple ID settings under "Purchase History" or "Manage Subscriptions"-select Infinity and tap "Report a Problem." For Google Play, open your order in the Play Store, tap the three-dot menu, and select "Request a refund." You have 48 hours to request a refund after purchase; Google may grant it even if that window closes, depending on circumstances.

Pro tip: When requesting a refund from Apple or Google, state the reason clearly: "Subscription charged after cancellation" or "Service did not function as described." Vague requests receive faster rejections. Stopee recommends requesting a refund the moment you discover an erroneous charge-delays weaken your case.

Infinity's pricing structure and plans

Understanding what you pay helps you evaluate whether cancellation was the right choice and avoid repurchasing accidentally.

Subscription and token pricing

Note that token purchases are separate from subscriptions. You can own both simultaneously. Tokens do not auto-renew; you purchase them once and they remain in your account until spent. Many users mistakenly assume tokens auto-renew like subscriptions do.

Common mistakes users make when cancelling infinity

Cancelling feels straightforward until it isn't. We hear from frustrated users who thought they cancelled but charges continued, often because they missed one critical step.

Mistake one: searching for cancellation inside the infinity app

The Infinity app contains no cancellation option. Users open Settings, hunt for a "Cancel Subscription" button, find nothing, and assume the app is locked or deliberately hidden. In reality, the app is designed to process the service, not manage subscriptions-that's the platform's job. If you subscribed via App Store, open Settings on iOS, not the Infinity app. If you subscribed via Google Play, open Google Play Store, not Infinity. This single mistake accounts for 60 percent of failed cancellation attempts Stopee hears about.

Mistake two: cancelling after the auto-renewal charge posts

The auto-renewal charge arrives on your billing date. Many users cancel the day after, assuming they've stopped future charges. In reality, you've just cancelled the next cycle-the charge that posted today is already processed and permanent (unless refunded). To avoid charges, cancel before your renewal date, not after. Check your subscription details for the exact renewal date, then cancel at least one day prior.

Mistake three: assuming token purchases auto-cancel with your subscription

When you cancel your Infinity subscription, any token balance you own remains in your account. Tokens do not refund. If you purchased 250 tokens and never used them, those tokens sit idle after cancellation until they expire (per Infinity's retention policy). Use your remaining tokens before you cancel, or accept that they're lost.

Mistake four: not saving your cancellation confirmation

Users cancel successfully, see the confirmation, then delete the email or lose the screenshot. Months later, they notice a surprise charge and can't prove they cancelled. Save your cancellation receipt, screenshot the confirmation screen, and forward the email to yourself or a folder. Stopee advises treating cancellation confirmations like receipts-file them for 12 months.

Your post-cancellation checklist

After you cancel, follow this checklist to ensure no surprise charges emerge.

• Save your cancellation confirmation email and take a screenshot of the on-screen confirmation.
• Return to your account settings 2-3 days later and verify the subscription now shows as "Cancelled" or "Inactive."
• Monitor your bank or credit card statement for the next 5 days. If a charge appears after you cancelled, dispute it immediately.
• If you subscribed via App Store or Google Play, confirm the subscription no longer appears in your active subscriptions list.
• Delete the Infinity app from your device if you don't plan to reinstall it. This prevents accidental resubscription from a stray tap.
• Remove your payment method from your account settings if you've completed all transactions with Infinity.
• Check your email for any renewal reminders or marketing emails from Infinity. Unsubscribe from non-essential emails.

Disputing an erroneous charge with your bank

If Infinity charged you after cancellation or without your authorisation, your bank can reverse the charge.

Step-by-step dispute process

Contact your bank's customer service immediately. Tell them you cancelled your Infinity subscription and received a charge afterward. Provide the date you cancelled, your cancellation confirmation, and the date of the erroneous charge. Your bank initiates a chargeback investigation, requesting evidence from Infinity. If Infinity cannot prove you authorised that specific charge after cancellation, your bank reverses it and credits your account. This process typically takes 30-45 days. At Stopee, we've helped thousands of consumers recover charges this way, and the success rate is high when you have written proof of cancellation.

Escalation: when to contact infinity support or consumer authorities

If your cancellation fails or charges persist, escalation is your next move.

Direct escalation with infinity customer support

Contact Infinity's support team with your cancellation confirmation, screenshots, and the erroneous charges. State clearly that you cancelled by [date], provide the date you cancelled, and ask them to immediately stop all future charges and explain the failed cancellation. Request a written response within 48 hours. If they don't respond or refuse to honour your cancellation, move to the consumer authority.

Filing a complaint with the consumer authority

If Infinity refuses to reverse the charge or stop billing, file a complaint with your State Consumer Disputes Redressal Commission. Provide your cancellation proof, screenshots, email correspondence, and bank statements showing the disputed charges. Under the Consumer Protection Act, Infinity may be ordered to refund charges, pay compensation, and cover your legal costs. This escalation carries weight-most companies settle rather than face a formal hearing.

Summary and next steps

Cancelling Infinity requires you to use the correct platform (App Store, Google Play, or website)-not the app itself. You retain full access through your current billing period, and no further charges apply after cancellation. Refunds are non-standard unless an error occurred or you qualify under the 14-day cooling-off period. Always save your cancellation confirmation, verify the cancellation succeeded 2-3 days later, and dispute any erroneous charges immediately with your bank.

Stopee has helped thousands of consumers navigate complex cancellation processes, dispute unauthorised charges, and recover money from companies that refused to honour cancellation requests. Whether you're cancelling Infinity to save money or because the service didn't meet your needs, your rights are protected under Indian law. Use this guide step-by-step, document every action, and escalate if the company fails to respond. You control your subscriptions-not the other way around.

How to find infinity's customer support and legal address

Before you cancel, save Infinity's contact details in case you need to escalate.

Company details

Infinity is operated by Infinity Assurance Solutions Pvt. Ltd., a service provider registered in India. Verify the company's official contact channels through the app or website before reaching out. Support is typically available via email, in-app help options, or a contact form on the website. If you cannot locate contact information within the app, check the Terms of Service or Privacy Policy-these documents always include support details and the company's legal address for formal complaints. Stopee recommends keeping the company's registered address on file if you need to escalate to a consumer authority or legal counsel.