Manage Infinity

Cancel infinity membership in singapore: your complete guide to ending access and protecting your refund

What infinity is and why you might want to cancel

Infinity is a membership and project management service operated by Inofinity Pte Ltd, a Singapore-registered company. It offers a range of plans designed to give you access to club privileges, extended warranty benefits, and lifetime membership advantages depending on which tier you choose.

You might be considering cancellation for several reasons: you no longer use the service, you've found a better alternative, the cost no longer fits your budget, or you're unhappy with the features. Whatever your reason, Stopee is here to guide you through the process step-by-step, ensuring you understand your rights and avoid common traps that catch unprepared cancellers.

The main features of infinity plans

Infinity's core offerings include lifetime access to membership privileges for certain plans, extended warranty coverage on device-related tiers, and club-based discounts and vouchers. Some plans charge a one-time lifetime fee based on your age, while others run on fixed two-year subscription terms. The specific features available to you depend entirely on which plan you purchased and how you subscribed.

Why cancellation can be tricky with infinity

Infinity doesn't publish a straightforward cancellation policy in plain sight. There is no single "Cancel" button on the Infinity website, and the company relies on customer support contact or postal notice to process cancellations. This lack of transparency is exactly the kind of issue Stopee identifies and resolves for consumers every day. Understanding your options now will save you frustration and potential unwanted charges later.

Your consumer rights in singapore and what you need to know

Singapore's Consumer Protection (Fair Trading) Act protects you from unfair trading practices, misleading representations, and unsafe products or services. This is your legal safety net when dealing with Infinity or any company.

Key protections under singapore consumer law

Under the Consumer Protection (Fair Trading) Act, you have the right to accurate information about what you're buying, fair contract terms, and protection against misleading advertising or misrepresentation. If Infinity sold you a service under false pretences, failed to disclose key cancellation terms, or charged you unfairly, you can escalate your complaint to the Consumers Association of Singapore (CASE) for free mediation.

The law also protects you if the service is defective or fails to match what was promised. If you subscribed through an app store (Apple or Google), those platforms also have refund protections that sit on top of consumer law and may be faster to invoke.

When to invoke your consumer rights

Contact CASE or seek legal advice if Infinity refuses to cancel your account, continues charging after you've requested cancellation, or disputes a refund you believe you're entitled to. Keep all correspondence, screenshots, and payment receipts as evidence. Stopee recommends documenting everything in writing so you have a clear paper trail if you need to escalate.

Cancellation methods: which route is right for you

You have four main routes to cancel Infinity, and the right one depends on how you originally subscribed and whether you're aiming for an immediate stop or a refund.

Route one: direct cancellation via your infinity account

This is the fastest method if available. Log into your Infinity account, navigate to account settings, profile, or the billing section, and look for a "Cancel Membership," "Cancel Subscription," or "Manage Subscription" option. If this button exists in your dashboard, use it-it creates an instant record of your cancellation request.

Route two: app store cancellation (if you subscribed via apple or google)

If you signed up for Infinity through the Apple App Store or Google Play, you must cancel via those platforms, not through Infinity itself. App store cancellations are processed directly by Apple or Google and often qualify for refunds within 14 days of purchase. This route gives you an additional layer of protection and a faster refund process.

Route three: email or phone support to infinity

Contact Infinity's customer support team by email or phone using the details in your account settings or on your purchase receipt. This is the most common method and leaves a written record. Request written confirmation of your cancellation and ask for a cancellation reference number. Stopee advises always requesting email confirmation because verbal cancellations can be disputed later.

Route four: postal notice (most formal and protective)

Send a signed cancellation letter by registered mail to Inofinity Pte Ltd at 10 Anson Road, #12-08, International Plaza, Singapore 079903. This is the slowest method but provides the strongest legal evidence that you took action to cancel. Keep your proof of posting and a photocopy of your letter for your records.

Step-by-step cancellation instructions for infinity

Follow these steps in order, matching your chosen cancellation route.

If you're cancelling via your infinity account directly

1. Log into your Infinity account on the web or mobile app.
2. Navigate to Account Settings, Profile, or Billing (exact wording varies).
   • Look for sections labelled "Subscription," "Membership," "Manage Plan," or "Billing Details."
3. Find and click the "Cancel," "Cancel Membership," or "End Subscription" button.
4. You may be asked to confirm your reason for leaving or offered a discount to stay-this is normal. Proceed with cancellation.
5. Screenshot or note the confirmation number or message that appears.
   • This is your proof of cancellation-store it safely.
6. Check your email for a confirmation message from Infinity.
   • If you don't receive one within 24 hours, contact support using the phone or email method below.

If you subscribed via apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap the profile icon (top right corner).
3. Select "Subscriptions."
4. Find Infinity in the list and tap it.
5. Tap "Cancel Subscription" and confirm.
   • Apple will show you the cancellation date and any refund eligibility.
6. Screenshot the cancellation confirmation.
   • Apple will also email you a confirmation to the Apple ID account email address.

If you subscribed via google play

1. Open the Google Play app on your Android device.
2. Tap the profile icon (top right).
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find Infinity and tap it.
5. Tap "Cancel subscription" and confirm your choice.
   • Google will notify you of the cancellation date and refund status.
6. Check your email for a cancellation confirmation from Google Play.

If you're contacting infinity support by email

1. Locate the support email address from your Infinity account settings, purchase receipt, or website.
2. Compose an email with a clear subject line: "Cancellation Request for [Your Account Name/Email]."
3. Include the following details:
   • Your full name and email address on file.
   • Your account or member ID.
   • Your explicit request to cancel your membership or subscription, effective immediately.
   • A request for written confirmation and a cancellation reference number.
   • A polite request that they confirm the cancellation date and any access or refund terms that apply.
4. Send the email and keep a copy of it.
5. Wait for a response within 5-7 business days.
   • Warning: If Infinity does not respond within one week, resend your email and escalate to their general contact address or social media support channels.

If you're cancelling by postal notice

1. Write a formal cancellation letter on plain paper or using a template.
   • Include: your full name, address, phone number, email, account ID, the date of the letter, and a clear statement: "I request cancellation of my Infinity membership, effective immediately."
2. Sign the letter by hand.
3. Photocopy it twice-one copy for Infinity and one for your records.
4. Address the envelope to:
   • Inofinity Pte Ltd
     10 Anson Road, #12-08
     International Plaza
     Singapore 079903
5. Send the letter by registered mail (Singapore Post) so you receive a proof of posting.
   • Pro tip: Registered mail costs a few dollars more but proves you sent the letter and when. This is worth the investment.
6. Keep the proof of posting and your photocopy together in a safe place for at least one year.

What happens to your access after you cancel infinity

Understanding what to expect after cancellation prevents unpleasant surprises and helps you plan your next steps.

Access timelines for different plan types

For one-time lifetime plans (like the HomeTeamNS membership), your cancellation request may not remove access already granted unless the terms of service explicitly state otherwise. Lifetime means lifetime in most cases, even after cancellation. However, you can request that Infinity stop sending you renewal notices or stop billing you for any add-ons tied to the account.

For recurring subscription plans (like the Mac.Infinity Warranty Membership), cancellation typically means you retain access until the end of the current billing period, then lose access. You will not be charged for the next renewal. However, Infinity's exact policy is not publicly documented, so always request written confirmation of your access end date when you cancel.

Data, renewal settings, and account closure

After cancellation, ask Infinity to confirm that automatic renewals are permanently disabled on your account. Request this in writing to avoid surprise charges. If Infinity stored any personal data in your account, ask whether you can export it or request it be deleted under Singapore's Personal Data Protection Act (PDPA).

Pro tip: Stopee recommends requesting a data subject access request (DSAR) form from Infinity as part of your cancellation. This ensures you have a copy of everything Infinity collected about you and proves you exercised your PDPA rights.

Will you get a refund when you cancel infinity

Refund eligibility is one of the most common questions, and the answer depends on several factors: when you purchased, how you purchased, and whether you're entitled to statutory protection.

Infinity's refund policy (or lack thereof)

Infinity does not publish a clear refund policy in publicly available sources. There is no stated 14-day cooling-off period, no money-back guarantee, and no explicit refund conditions. This opacity is a red flag and exactly the kind of unfair trading practice that consumer protection laws exist to address.

Refund routes that do work

If you purchased via Apple App Store or Google Play, you have a 14-day refund window from the date of purchase regardless of what Infinity's policy says. Contact your app store directly to request a refund-they process refunds independently and do not require Infinity's permission.

If you purchased directly from Infinity and believe the service was misrepresented, faulty, or sold under unfair terms, you can request a refund by invoking consumer protection law. Send a formal request to Infinity citing the Consumer Protection (Fair Trading) Act, explain why you believe you're entitled to a refund, and request a response within 14 days. Keep a copy of this request.

If Infinity refuses, file a complaint with the Consumers Association of Singapore (CASE) for free mediation. CASE has helped resolve thousands of refund disputes and can pressure companies to act fairly. Stopee always recommends escalating to CASE when a company refuses to engage with reasonable refund requests.

Timeline and next steps for refunds

App store refunds typically process within 5-10 business days. Direct refund requests to Infinity may take 2-4 weeks, and CASE mediation may take 4-8 weeks. The sooner you start the process, the sooner you'll have resolution.

Infinity plans and pricing in singapore

Review the plans and costs below to confirm which tier you purchased and understand what you're cancelling.

If your plan is not listed above, check your purchase receipt or account to confirm the exact name, price, and renewal term. This information is critical when requesting cancellation or a refund.

Common cancellation mistakes and how to avoid them

It's easy to make a mistake that delays your cancellation or costs you money. Most people miss one crucial step that Stopee sees over and over again.

Mistake one: assuming direct cancellation equals confirmation

Many users cancel via the account dashboard and assume they're done. In reality, cancellation buttons sometimes fail silently or the request is queued but not processed. Always wait for an email confirmation. If you don't receive one within 24 hours, contact support to verify the cancellation was recorded. Stopee has seen countless users surprised by a renewal charge weeks later because they never confirmed the initial cancellation request went through.

Mistake two: not requesting written confirmation

A verbal phone cancellation or a chat support cancellation is better than nothing, but an email confirmation is far stronger. Always ask support to send you a cancellation confirmation by email, including the cancellation date, your account ID, and any refund or access terms that apply. Without this, Infinity can deny you ever asked to cancel.

Mistake three: missing the 14-day refund window on app store purchases

If you subscribed via Apple or Google, your refund window begins on the purchase date, not the cancellation date. The moment you realize you want a refund, request it immediately through your app store. Waiting 20 days means you've missed the window, and app stores almost never grant exceptions. Act fast.

Mistake four: not keeping proof of your cancellation request

Screenshots, emails, proof of posting, and reference numbers are your evidence. Store them securely for at least one year. If Infinity later claims you never cancelled or charges you again, these records are your only defense.

Mistake five: cancelling your payment method instead of the subscription

Cancelling your credit card or deleting your payment method does not cancel your subscription-it may only trigger Infinity to pursue you for an unpaid balance. Always cancel the subscription itself through the proper channels, then you can safely remove your payment details if you choose.

Your cancellation checklist for infinity

Use this checklist to ensure you've completed every step correctly and have protected yourself.

• Have I identified which plan I purchased and when (check my receipt)?
• Have I confirmed my cancellation method (app store, account dashboard, email, or postal)?
• Have I completed the cancellation process using the steps above?
• Have I received written confirmation of my cancellation (email or postal receipt)?
• Have I requested and received a cancellation reference number?
• Have I taken screenshots of all cancellation pages and confirmation messages?
• Have I confirmed when my access will end and whether I'm eligible for a refund?
• Have I disabled automatic renewal in my account settings if needed?
• Have I requested data export or deletion under PDPA if applicable?
• Have I filed a refund request with my app store if I purchased there?
• Have I escalated to CASE if Infinity refuses to cancel or refund?
• Have I saved all correspondence in a safe place for one year?

Next steps and where to get help if things go wrong

After you've sent your cancellation request, monitor your account and your bank statements for the next 30 days. If Infinity charges you again, dispute the charge immediately with your bank or app store. If Infinity refuses to cancel, respond formally and escalate to CASE.

Escalation contacts in singapore

If Infinity is unresponsive or refuses to honor your cancellation or refund request, contact:

• Consumers Association of Singapore (CASE): 6100 1800 or www.case.org.sg for free mediation and complaints.
• Personal Data Protection Commission (PDPC): If Infinity mishandles your personal data or refuses your data deletion request.
• Your bank or payment provider: If you need to dispute a charge or request a chargeback.

Stopee has helped thousands of consumers navigate exactly this situation, and the vast majority find resolution once they escalate to CASE or their payment provider. You are not alone in this, and consumer protection laws are on your side.

Contact address for postal cancellation

If you choose to cancel by registered mail, send your letter to:

Inofinity Pte Ltd
10 Anson Road, #12-08
International Plaza
Singapore 079903

Stopee recommends using Singapore Post's Registered Mail service so you receive proof of delivery. Keep this proof along with a photocopy of your cancellation letter for at least 12 months.

Take action today and protect your wallet

Cancelling Infinity is straightforward once you know the right steps and understand your rights. Choose your cancellation method, follow the process above, request written confirmation, and keep your records safe. If Infinity resists or charges you again, escalate to CASE immediately-you have legal protection.

Stopee is built on the principle that every consumer deserves clarity, transparency, and fair treatment. If you've found this guide useful, you'll find Stopee equally helpful for cancelling any other service or subscription. Whether you're ending a gym membership, streaming service, or loyalty program, Stopee has guided thousands of consumers to successful, protected cancellations. Visit Stopee (stopee.com) today to explore guides for other services, and arm yourself with the knowledge you need to cancel with confidence.