Manage Personality.Co

How to cancel Personality.Co and stop unwanted charges in singapore

What Personality.Co is and why people cancel

Personality.Co markets itself as an online personality assessment platform, offering detailed insights and recommendations based on psychological profiling. The service operates on a subscription model, often promoting a low-cost trial or entry offer that many users discover converts into recurring charges if not cancelled in time.

The company is operated by Novomedia EOOD, a business registered in Sofia, Bulgaria. This matters because it affects how you escalate disputes and which consumer protections apply to you as a Singapore user.

Why users typically want to cancel

Most cancellations happen because users either forget the trial end date, don't notice the recurring charge hitting their bank account, or feel the service doesn't deliver the promised value. The low-cost trial model works well for customer acquisition but frustrates users who expected a one-time payment or clearer billing communication.

At Stopee, we've helped thousands of consumers understand their rights when unexpected charges appear. Cancelling quickly protects your wallet and prevents further disputes.

The operator and your rights

Because Personality.Co operates from Bulgaria but accepts payments from Singapore customers, Singapore's Consumer Protection (Fair Trading) Act still applies to you. This means you have legal grounds to dispute unfair contract terms, misleading offers, or failure to honour cancellation requests.

Your consumer rights under singapore law

Understanding your legal position strengthens your cancellation claim and gives you leverage if the company resists.

What the consumer protection (Fair trading) act covers

Singapore law protects you against unfair contract terms, especially automatic renewal clauses that aren't clearly disclosed. If Personality.Co failed to clearly state the trial period end date, renewal cost, or cancellation method before you paid, you have grounds to dispute the charge.

The Act also covers misleading representations. If the trial offer was advertised as "free" but automatically charged you without explicit prior consent, that's a breach.

Your right to cancel and dispute charges

You have the right to cancel any subscription within a reasonable time. You also have the right to request a chargeback through your bank if Personality.Co continues charging after you've cancelled. Keep all evidence: cancellation confirmations, screenshots of charges, emails requesting cancellation, and your original trial offer advertisement.

If Personality.Co's support team doesn't respond to your cancellation request within 7 days, escalate to the Consumers Association of Singapore (CASE) or your payment provider directly.

How to cancel Personality.Co

Stopee recommends trying the official cancellation method first, then moving to account dashboard controls, and finally contacting support if both fail.

Method 1: cancel via the official cancellation page

This is the fastest route and creates an immediate paper trail.

1. Visit the official Personality.Co cancellation page at personality.co/en/cancel-subscription (or search "Personality.Co cancel subscription" if the link has changed).
2. Enter the email address associated with your Personality.Co account when prompted.
3. Follow the form instructions and submit your cancellation request.
4. Wait for an on-screen confirmation message and take a screenshot immediately.
5. Save the confirmation number or reference ID shown on screen.
6. Check your email for a cancellation confirmation message within 24 hours.

Pro tip: If the page shows an error or doesn't load, clear your browser cache and try again in a different browser. If it still fails, move directly to Method 2.

Method 2: cancel from your account dashboard

If the official page doesn't work, your account settings should have a cancellation option.

1. Go to personality.co and log in using your email and password.
2. Look for "Account", "Membership", "Subscription", or "Billing" in the main menu or settings.
3. Click on the option and find "Cancel Subscription" or "End Membership".
4. Select the cancellation reason from the dropdown list (usually mandatory).
5. Confirm you understand that access will end at the end of your current billing period.
6. Click "Confirm Cancellation" and take a screenshot of the confirmation page.
7. Save or forward any confirmation email you receive.

Warning: Some subscriptions show an "are you sure?" dialog with retention offers. Click through without accepting any offer to proceed with cancellation.

Method 3: cancel via email to customer support

If both online methods fail, written contact creates a legal record that supports your case.

1. Find Personality.Co's support email on their website. Look for "Contact Us", "Help", or "Support".
2. Send an email with the subject line: "Cancellation Request for Personality.Co Subscription".
3. Include in the body:
   • Your full name
   • The email address registered to your account
   • Your account ID or customer reference number (if you have it)
   • The date you signed up and the date of your most recent charge
   • A clear statement: "I request immediate cancellation of my Personality.Co subscription effective today."
   • Your phone number and a request for written confirmation of cancellation
4. Send the email from the same email address used for your account.
5. Keep a copy of the sent email and wait for a response.
6. If you don't receive a response within 7 business days, send a follow-up email and copy in support@personality.co with a reference to your first request.

Pro tip: Use a tracked delivery service or email with read receipts so you have proof the company received your cancellation request. At Stopee, we recommend this approach because it protects you in chargebacks and disputes.

Method 4: cancel through your payment provider

If Personality.Co ignores your cancellation request, your bank or payment platform can step in.

1. Log into your bank's online platform or payment app and find the transaction from Personality.Co.
2. Look for "Dispute", "Report", "Challenge", or "Chargeback" next to the charge.
3. Select the reason "Unauthorized charge", "Subscription not cancelled", or "Recurring charge without consent" depending on your situation.
4. Attach screenshots of your cancellation attempt, the charge, and any emails from Personality.Co as evidence.
5. Submit the dispute. Your bank will investigate within 10-14 days.

If you paid via Apple App Store or Google Play Store, you can also dispute the charge directly through those platforms.

What happens after you cancel

Cancellation doesn't always mean immediate access loss, and billing doesn't always stop right away. Here's what to expect.

Access to your account

In most cases, Personality.Co allows you to access your account and any reports you've already purchased until the end of your current billing period. After that date, your login credentials will likely stop working.

Before cancellation, download or screenshot any reports or results you want to keep. You won't be able to retrieve them after access ends.

Monitoring your billing statement

Check your bank statement or payment app for at least two billing cycles after you cancel. Look for any charges from Personality.Co, Novomedia, or similar merchant names.

If an unexpected charge appears after you've cancelled, contact your bank immediately and reference your cancellation confirmation. This is evidence of a billing error.

Data removal and privacy

Personality.Co does not publish a clear public policy about automatic data deletion after cancellation. If you want your personal information and assessment results deleted, request it explicitly in your cancellation email.

Write: "Please confirm that you will delete all my personal data, assessment results, and profile information within 30 days of this cancellation request in accordance with data protection regulations."

Refund policy and how to recover money

Personality.Co officially states that payments are non-refundable. However, this policy has exceptions, and you may have legal grounds to demand a refund.

The official refund policy

Most guides and service summaries indicate Personality.Co's terms classify all payments as final. This is a common policy for digital services, but it doesn't override Singapore consumer law or payment platform protections.

Check Personality.Co's website directly under "Terms of Service" or "Refund Policy" to see the exact wording. This becomes important if you later dispute the charge.

When you can claim a refund

You have stronger grounds for a refund if any of these apply:

• The trial period was misrepresented or the end date wasn't clearly shown before payment.
• You were charged without giving explicit prior consent to automatic renewal.
• The service failed to work or was unavailable for significant time during your subscription.
• You cancelled within 7 days of the charge (some consumer protections favor early refunds).
• You cancelled but were charged again after providing cancellation proof.

How to request a refund from Personality.Co

1. Send a written email to Personality.Co support with the subject: "Refund Request: Personality.Co Subscription".
2. Include your account email, transaction date, and the amount charged.
3. Explain your reason clearly. For example: "I was charged on [date] without clear notice of the automatic renewal date. I request a full refund of SGD [amount]."
4. Attach screenshots of the charge, the original trial offer, and your cancellation confirmation.
5. Set a deadline: "Please respond with your refund decision within 7 days."
6. Send the email and keep a copy for your records.

Many Personality.Co users report that support grants refunds after persistent contact, though this is not guaranteed. Success often depends on how clearly you document the misleading offer or billing error.

Escalate to your bank or payment platform

If Personality.Co refuses to refund you, contact your bank or payment provider and request a chargeback. Provide all evidence:

• Screenshots of the original offer showing unclear renewal terms.
• Your cancellation confirmation.
• Emails from Personality.Co or lack of response to your refund request.
• Proof of the charge on your statement.

Your bank will investigate the chargeback within 10-30 days and may recover your money, even if Personality.Co disputes it.

Common mistakes that delay or prevent cancellation

Cancelling feels straightforward, but small errors can trap you in billing cycles. Stopee has documented the most common pitfalls.

Using the wrong email address

If you created your Personality.Co account with one email but try to cancel with a different one, the system won't recognize you. Always use the exact email address linked to your account. Check your bank statement or original confirmation email to see which address you registered with.

Not saving cancellation proof

If you cancel online but don't screenshot the confirmation or save the reference number, you have no proof if a dispute arises. Personality.Co's support might deny they received your cancellation request. Always capture confirmation screens and forward confirmation emails to yourself or print them.

Cancelling too close to your billing date

If you cancel on the day before your next charge, you may still be billed. Cancellations typically take 24-48 hours to process. Cancel at least 3-5 days before your billing date to avoid overlap charges.

Assuming cancellation stops all charges immediately

Cancellation usually stops future renewals but doesn't reverse the current billing period. You retain access until that period ends, then access stops. If you were charged today and cancel today, you've paid for access through your next billing date. This is not a refund; it's the cost of the service you purchased.

Not following up on ignored support requests

If Personality.Co doesn't respond to your cancellation email within 7 days, don't assume they processed it. Send a follow-up email referencing your first request. If still no reply after 14 days, escalate to your bank or CASE.

Pricing plans and what you're paying for

Understanding Personality.Co's pricing helps you evaluate whether a refund is fair and supports your dispute if needed.

If you're on the trial offer and planning to keep the service, upgrading before the trial ends often gives you a discount. If you don't want to continue, cancel before day 7 of your trial to avoid the first full charge.

How to avoid re-subscribing and protect yourself going forward

After you cancel, take steps to prevent accidental re-subscription or unwanted charges from this or similar services.

Block recurring charges at your bank

After cancelling, ask your bank to block any future charges from Personality.Co or Novomedia. Most banks allow you to set merchant blocks or alerts. This is a safety net if the cancellation doesn't fully process.

Monitor for legitimate charges

Set a phone reminder to check your statement 5-7 days after your expected cancellation date. Confirm that no new charge appears.

Keep cancellation records for one year

Save all cancellation confirmations, emails, and screenshots in a folder. If a dispute arises months later, you'll have proof of when and how you cancelled.

Report the company if charges continue

If Personality.Co ignores your cancellation and continues billing, report this to CASE (Consumers Association of Singapore) and the Personal Data Protection Commission (PDPC) if your data wasn't handled properly. At Stopee, we track these complaints to identify patterns of unfair practice.

Comparison with similar personality assessment services

If you're considering alternatives to Personality.Co, here's how similar services compare on cancellation and billing.

Personality.Co sits in the middle of this market on pricing. If you've cancelled Personality.Co and want similar services, consider providers with clearer refund policies and easier cancellation methods.

Contact information and escalation paths

If Personality.Co doesn't respond to your cancellation requests, you have clear escalation routes.

Personality.Co support channels

Find the company's customer support email on their website under "Contact Us" or "Help". If no direct email is listed, try support@personality.co or hello@personality.co. Response times typically range from 24-72 hours.

Parent company details

Personality.Co is operated by Novomedia EOOD, registered in Sofia, Bulgaria. While no specific street address is publicly available, mailing a formal cancellation notice to the company's registered office in Bulgaria (via Bulgarian business registry) creates strong legal evidence if you later need to dispute a charge.

Singapore consumer protection escalation

If Personality.Co fails to cancel your subscription or respond to your refund request within 14 days, file a complaint with:

• Consumers Association of Singapore (CASE): Mediate disputes and investigate unfair trade practices. Contact case.org.sg or call 6100 0315.
• Personal Data Protection Commission (PDPC): If your data wasn't properly deleted after cancellation or wasn't protected during your subscription. Contact pdpc.gov.sg.
• Your bank's dispute department: Request a chargeback for unauthorized or recurring charges. Provide all cancellation proof and refund request emails.

Payment platform dispute channels

If you paid via Apple App Store, Google Play, PayPal, or credit card, each platform has its own dispute process:

• Apple App Store: Visit reportaproblem.apple.com and report the charge as "Unauthorized" or "Subscription not cancelled".
• Google Play: Open the Google Play app, go to "Account", find the transaction, and tap "Report a problem".
• PayPal: Log in to your account, find the transaction, and open a resolution case.
• Credit card: Call your bank's customer service number on the back of your card and request a chargeback.

Your action checklist for cancelling Personality.Co

Use this step-by-step checklist to ensure nothing is missed.

• [ ] Find your Personality.Co account email and verify the correct email address.
• [ ] Check your most recent bank statement to confirm the charge date and amount (SGD).
• [ ] Visit personality.co/en/cancel-subscription and attempt to cancel online. If it works, screenshot and save confirmation.
• [ ] If online cancellation fails, log into your dashboard, find "Membership" or "Subscription", and select "Cancel". Take screenshots.
• [ ] If both methods fail, send a written cancellation email to Personality.Co support. Include account details, charge date, and clear cancellation request.
• [ ] Save all confirmation messages, reference numbers, and emails in a folder or cloud storage.
• [ ] Wait 7 days for support response. If no response, send a follow-up email.
• [ ] Check your bank statement 5-7 days after cancellation to confirm no new charge appears.
• [ ] If charged after cancellation, contact your bank immediately to dispute the charge.
• [ ] If refund is refused, file a complaint with CASE or your bank's dispute team.
• [ ] Set a reminder to monitor your account for 2 billing cycles after cancellation.

Takeaway: protect yourself from recurring charges

Cancelling Personality.Co is straightforward if you follow the right steps and keep clear records. The trial-to-subscription model catches many users off guard, but your consumer rights in Singapore give you leverage to dispute unfair charges and recover money through your bank if needed.

Start with the online cancellation method, move to email if that fails, and escalate to your bank or CASE if Personality.Co ignores you. Always document everything: charges, cancellation confirmations, support emails, and refund requests. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money by keeping this evidence and following a structured escalation process. You have more power than you think, and cancellation is always possible if you persist through the right channels.