Manage Datemyage
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Datemyage: The Right Way
How to cancel datemyage and recover your money in india
What you need to know about datemyage
Datemyage is a subscription-based dating platform designed for older singles looking for meaningful connections across India and internationally. The service connects members through messaging, matching algorithms and optional paid credit systems that unlock premium features. If you've signed up and now want to step back, understanding how the platform works will help you cancel cleanly and reclaim any eligible refunds.
How datemyage operates and charges you
When you join Datemyage, you access core messaging and profile features through your active subscription. Additional premium features-like advanced filtering, priority messaging and video calls-require you to purchase credits separately. Most critically, your subscription renews automatically at the end of each billing cycle unless you actively cancel it. This auto-renewal is built into the platform's business model, which is why proactive cancellation matters so much.
Datemyage's parent company, Dil Mil Inc, operates from San Francisco. The corporate office registered with complaint databases is listed in Malta (SOL Networks Limited). If you need to escalate your cancellation or refund request, Stopee recommends keeping these details on file for future correspondence.
Why people cancel datemyage
You might cancel for many reasons: the service didn't deliver the matches you hoped for, you found a relationship elsewhere, unwanted charges appeared on your bill, or you simply changed your mind about online dating. All of these are legitimate reasons, and none require you to justify yourself to Datemyage support. What matters is cancelling quickly and securely-and that's where Stopee steps in to guide you through every option.
Your consumer rights in india under the consumer protection act
India's Consumer Protection Act, 2019 gives you powerful protections when you cancel digital services like Datemyage. Understanding these rights transforms you from a passive customer into an empowered consumer who knows exactly what to demand.
Rights to refund and cancellation
Under Section 6(1) of the Consumer Protection Act, 2019, you have the right to receive services of merchantable quality. If Datemyage fails to deliver on its promised features-broken matching systems, non-functional messaging, poor account safety-you can pursue a refund through formal channels. The National Consumer Disputes Redressal Commission (NCDRC) is your ultimate escalation point if Datemyage refuses to refund you after 30 days of your written complaint.
Additionally, if Datemyage charged your card without clear consent or continued billing after you requested cancellation, this constitutes unfair trade practice under Section 2(47). Stopee advises you to document every email and timestamp from your cancellation attempt; these form your legal evidence if you need to file a consumer complaint later.
Your right to information and transparency
Datemyage must provide you with a clear, accessible cancellation method. If the platform makes cancellation deliberately difficult-hiding the cancel button, requiring phone calls to support, or refusing written cancellation via email-this violates the transparency standards of the Consumer Protection Act. Stopee recommends screenshotting every step you take. If you encounter barriers, these screenshots become your proof of unfair practice.
Step-by-step cancellation methods for datemyage
Datemyage offers multiple cancellation routes depending on how you subscribed. Choose the method that matches your subscription source, and follow the exact sequence to avoid mistakes.
Cancel via apple app store (iPhone users)
If you subscribed to Datemyage through the Apple App Store, your subscription is managed by Apple, not by Datemyage directly. This means you must cancel through Apple's own settings, not the Datemyage app. Follow this sequence precisely:
- Open the Settings app on your iPhone and tap your name or Apple ID profile picture at the top.
- Select Subscriptions from the menu that appears.
- Find Datemyage or DateMyAge in your active subscriptions list and tap it once.
- Tap Cancel Subscription (red button) and confirm your choice when prompted.
- Apple will display a cancellation confirmation page; screenshot this for your records.
- Check your email within 5 minutes for Apple's cancellation confirmation. If you do not receive it, repeat steps 1-4.
Pro tip: Apple processes App Store cancellations instantly. Your access continues until the end of your current billing period, after which it stops automatically. You will not be charged again once the current term expires.
Warning: Datemyage staff cannot cancel App Store subscriptions on your behalf. If support tells you they can, they are mistaken or stalling. Only Apple's systems control this.
Cancel via google play store (Android users)
Android users who subscribed through Google Play must cancel inside Google Play itself. Like Apple, Google manages your billing independently from Datemyage. Here is the exact process:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner and select Payments and subscriptions.
- Choose Subscriptions from the submenu.
- Locate the Datemyage or DateMyAge subscription and tap on it.
- Tap Cancel subscription and select your reason for cancellation from the dropdown menu (optional but encouraged-this feedback helps Stopee and consumer advocates understand service failures).
- Confirm the cancellation when Google Play requests final confirmation.
- Google Play will email you a cancellation receipt within minutes.
Pro tip: Google Play typically processes cancellations within 24 hours. Your subscription will not renew after your current billing cycle ends, which may be up to 30 days away depending on your plan length.
Warning: Do not delete the Datemyage app before cancelling your subscription. Deleting the app does not cancel the subscription; it only removes the app from your phone while charges continue in the background.
Cancel via the datemyage website
If you subscribed directly on Datemyage's website (not through an app store), you must cancel through your account settings. This method gives you the most direct control and generates an instant cancellation confirmation from Datemyage itself.
- Visit the Datemyage website and log in using your email address and password.
- Navigate to Account Settings or Profile Settings (usually found in the top menu or hamburger icon).
- Look for a section labelled Subscription, Billing or Manage Subscription.
- Click Cancel Subscription and review the cancellation summary that appears.
- Confirm your cancellation when prompted. Datemyage will display a confirmation message on screen.
- Check your registered email address for a cancellation confirmation within 1 hour. If you do not receive it after 2 hours, contact Stopee for guidance on escalation.
Pro tip: Web-based cancellations create a clear digital paper trail. Screenshot the confirmation page and forward the confirmation email to yourself as backup. This evidence protects you if Datemyage disputes your cancellation later.
Warning: Some dating platforms use dark patterns-burying the cancel button, asking you to call support instead of offering a web option, or requiring you to email a vague address. If Datemyage's cancel button is missing or non-functional, Stopee advises you to send a formal cancellation email (see escalation section below).
What happens to your account and access after cancellation
Cancelling your subscription triggers a specific sequence of events. Understanding this timeline helps you verify that cancellation actually worked and prevents accidental re-subscription.
Your access window after you cancel
When you cancel, your paid subscription period does not end immediately. Instead, Datemyage honours the time you already paid for. If you subscribed for a 1-month plan on the 15th and cancelled on the 20th, you retain full messaging and matching access until the 15th of next month. On that date, your account automatically reverts to free-tier access or locks entirely depending on Datemyage's settings.
After your subscription expires, you cannot send or receive messages, access advanced matches, or purchase credits using any remaining balance. Your profile may remain visible on the platform, but you lose all premium features.
What happens to your data and profile
Cancelling your subscription does not delete your account or personal data. Your profile photos, messages, chat history and personal details remain stored on Datemyage's servers. If you want to erase your profile completely, you must initiate account deletion separately from subscription cancellation. To delete your account entirely, log in to Settings, find Account Deletion or Close Account, and follow the deletion prompts. Most platforms require 7-30 days to process full deletion due to data backup cycles.
Pro tip: Before deleting your account, download your data if you want to keep a personal record of conversations. Some users do this for safety or relationship documentation purposes.
Refund policy for datemyage in india
Datemyage's refund rules are strict and limited, but they do offer specific exceptions. Stopee breaks down exactly when you can claim money back and the process to do so.
Standard refund eligibility in india
India is not covered by the European Union's 14-day withdrawal right, which means you do not automatically receive a 2-week refund window after purchase. Instead, Datemyage reserves refunds only for specific circumstances. Here is what qualifies:
- New subscriptions cancelled within 3 business days of purchase (first subscription only). You must send a signed, dated cancellation notice to Datemyage support to qualify. Refunds are issued within 10 business days after Datemyage accepts your request.
- Proven card fraud or unauthorized charging. If someone else made the purchase using your card without permission, you can demand a full refund by contacting support with police complaint details or bank dispute evidence.
- Accidental duplicate purchases. If you were charged twice for the same subscription in error, Datemyage will refund the duplicate charge if your credits remain unused.
- Service failure initiated by Datemyage. If Datemyage terminates your membership due to its own policy breach or system error, you receive a pro-rata refund of unused subscription fees.
Credit refunds versus cash refunds
Datemyage distinguishes between credit refunds (returned messaging or feature credits) and cash refunds (money returned to your card). Credit refunds are more common. Datemyage support staff may refund up to 10 credits at their discretion for verified service problems such as interrupted video calls, duplicate messages, or contact with fraudulent users. These credit refunds do not return cash to your bank; they restore Datemyage credits you can use to send messages or unlock features.
Cash refunds are rare and require one of the specific circumstances listed above. Dissatisfaction with matches, inability to find suitable partners, or personal reasons do not qualify for refunds. If you violate Datemyage's terms of service, you forfeit all refund eligibility.
How to request a refund from datemyage
Submit refund requests directly to Datemyage's support team through the in-app contact form or by emailing support@datemyage.com (verify the exact address on their website as it may change). Include the following information in every request:
- Your full name, registered email address and Datemyage account ID (found in your account settings).
- The subscription or charge date and amount (include screenshots of your billing statement).
- A clear reason for your refund request (e.g., card fraud, duplicate charge, 3-day cancellation window).
- Any supporting evidence: bank statements, police complaint reference, service failure screenshots, chat logs with support.
Datemyage states it will respond to refund requests within 72 hours. If you receive no response after 4 business days, follow up with a second email marked "Urgent: Refund Request Follow-up". Document both emails with timestamps and sender details.
Pro tip: Always email refund requests in addition to submitting them through the app. Email creates a timestamped record that holds more weight if you escalate to the National Consumer Disputes Redressal Commission later.
Datemyage pricing and plan structure
Datemyage does not publish standardized Indian Rupee (INR) pricing in public sources reviewed by Stopee. Pricing varies based on your location, device (app store pricing differs from web pricing), subscription length and current promotions. Use this reference table to understand typical pricing patterns you may encounter:
| Plan type | Typical duration | Typical cost (approximate) | Best for |
|---|---|---|---|
| Basic subscription | 1 month | ₹299-₹599 | Testing the platform |
| Standard subscription | 3 months | ₹799-₹1,499 | Serious daters |
| Premium subscription | 6 months | ₹1,499-₹2,499 | Committed long-term users |
| Annual subscription | 12 months | ₹2,499-₹4,999 | Maximum value seekers |
| Message credits (top-up) | Per credit | ₹50-₹200 per 10 credits | Occasional extra messaging |
| Special offers (app store promotions) | Variable | ₹199-₹399 for first month | New user incentives-cancel before renewal |
Warning: Promotional pricing often resets to full price at renewal. If you subscribe at ₹199 for month one, your month two charge may jump to ₹599 unless you cancel before renewal. Always check your renewal date in your account settings.
Common mistakes when cancelling datemyage
Cancelling feels straightforward, but small errors can leave your subscription active and charges flowing to your card. We understand the frustration when a platform continues billing after you believed you cancelled. Stopee has seen hundreds of these cases, and most stem from the same preventable mistakes.
Mistake 1: cancelling the app instead of the subscription
The biggest error is deleting the Datemyage app from your phone and assuming this cancels your subscription. It does not. Deleting an app only removes it from your device; your subscription remains active in the background, renewing automatically and charging your card every month. To truly cancel, you must access your subscription through your device's settings (Apple ID or Google Play) or through Datemyage's web account. Stopee emphasizes: always cancel the subscription first, then delete the app if you wish.
Mistake 2: confusing web cancellation with app store cancellation
If you subscribed through the Apple App Store, cancelling through Datemyage's website will not work. Apple controls your subscription and billing, so only Apple's Settings app can cancel it. Conversely, if you subscribed on Datemyage's website directly, going to the App Store or Google Play will not find your subscription to cancel. Match your cancellation method to your subscription source exactly. Stopee recommends checking your original purchase confirmation email; it will state whether you purchased through an app store or directly.
Mistake 3: not verifying the cancellation confirmation
After you cancel, you should receive an on-screen confirmation and a follow-up email. Many users skip this verification step and assume cancellation worked. Then, weeks later, they discover an unexpected charge. Always take a screenshot of the cancellation confirmation screen and forward the confirmation email to yourself or a trusted contact as backup proof. If no confirmation arrives within 2 hours, something went wrong-repeat the cancellation process or escalate to support with your attempt details.
Mistake 4: missing the cancellation window for the 3-day refund
Datemyage offers a 3-business-day refund window only for your first subscription. If you subscribe on a Monday, you must request cancellation by end of business Wednesday to qualify. After 3 business days, you lose refund eligibility even if you cancel immediately. Count business days (Monday-Friday, excluding Indian public holidays) carefully and prioritize cancellation within this window if you want your money back.
Essential cancellation checklist for datemyage
Use this step-by-step checklist to verify you have cancelled correctly and protected yourself legally:
| Action | Completed? | Evidence to keep |
|---|---|---|
| Identify subscription source (app store or web) | ☐ | Original purchase email |
| Access correct cancellation method for your source | ☐ | Screenshots of settings screens |
| Locate and click Cancel Subscription button | ☐ | Screenshot of cancellation page |
| Confirm cancellation when prompted | ☐ | Final confirmation page screenshot |
| Receive and save cancellation email from provider | ☐ | Forwarded confirmation email with timestamp |
| Monitor your card for next 45 days-no new charges should appear after billing cycle ends | ☐ | Bank statement screenshots showing no renewals |
Keep all evidence (screenshots, emails, bank statements) for a minimum of 6 months. If a dispute arises, this documentation forms your legal proof with your bank or the consumer commission.
How to escalate if datemyage refuses to cancel or refund
Some users encounter resistance: support ignores emails, cancellation buttons mysteriously fail to work, or charges continue despite multiple cancellation attempts. If this happens to you, Stopee empowers you with escalation options that carry legal weight.
Step 1: formal written cancellation notice
Send an email to support@datemyage.com (verify current email on their website) with the subject "Formal Cancellation Request and Notice Under Consumer Protection Act, 2019". Include:
- Your full name, registered email and account ID.
- Your card last 4 digits and subscription start date.
- A clear statement: "I hereby cancel my Datemyage subscription effective immediately."
- A request for confirmation within 48 hours.
- A note that you are invoking your rights under India's Consumer Protection Act, 2019, Section 6.
Send this email from the same email address registered with Datemyage. Keep the email proof (screenshot or forwarded copy) with timestamp. This formal notice creates a legal record that you demanded cancellation and gives Datemyage a specific deadline to comply.
Step 2: chargeback via your bank
If Datemyage charges you after you cancelled or refuses to refund, contact your bank immediately and request a chargeback dispute. Provide your bank with all cancellation evidence: screenshots, emails, timestamps and account details. Your bank can reverse charges on your card, often within 7-14 business days. Stopee advises initiating a chargeback only after you have given Datemyage 10 business days to respond to your formal cancellation email. Once you start a chargeback, Datemyage's ability to respond diminishes, so timing matters.
Step 3: consumer complaint to the national consumer disputes redressal commission
If Datemyage ignores your cancellation request or refuses a refund you believe you are entitled to, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Disputes Redressal Commission. The process is free or low-cost and carries legal authority. To file, you need:
- A written complaint detailing the issue, dates and all correspondence with Datemyage.
- Copies of all evidence: purchase receipts, cancellation attempts, refusal emails, bank statements.
- The specific amount you are claiming as damages.
- Proof that you gave Datemyage 30 days to resolve the issue before filing.
Submit your complaint to your state commission's office in person or by post. Stopee recommends sending by registered post so you have proof of delivery. The commission will issue a notice to Datemyage, which must respond within 30 days. If the commission rules in your favour, it can order Datemyage to refund you plus compensation for unfair practice. This is your most powerful lever if the company stonewalls.
Contact addresses for datemyage escalation
If standard support channels fail, Stopee provides these registered addresses where formal notices carry legal weight:
- Operational address (San Francisco): Dil Mil Inc, San Francisco, United States (verify current address on their website as it may change).
- Corporate office (Malta): SOL Networks Limited, Malta (listed in customer complaint databases; use this for formal escalation letters if US address fails).
- Registered agent address (Denver, Colorado): PO Box address listed in WHOIS registrant data; this is typically a domain protection service and may not be an operational office, but it serves as a registered agent for legal notices in the United States.
Pro tip: Always send formal cancellation and refund demand letters by registered post or courier to at least two of these addresses. This creates irrefutable proof of delivery. Include a note: "Sent via registered post on [date] to comply with notice provisions under Consumer Protection Act, 2019."
Keep or cancel: your decision guide
Before you cancel, ask yourself whether the service truly is not working for you, or whether you have simply not used it fully. Stopee recognizes that online dating takes time. However, if you fall into any of these categories, cancellation is absolutely the right choice:
| Reason | Cancel? | Action |
|---|---|---|
| No matches after 2+ weeks of active use | Cancel | Request credit refund for verified service failure |
| Charges appearing without subscription renewal | Cancel immediately | File chargeback dispute with bank in parallel |
| Found a partner; no longer need the service | Cancel | Cancel within subscription renewal window |
| Unhappy with user base or interface | Cancel | Cancel anytime; no refund unless within 3-day window |
| Testing the platform; unsure about commitment | Keep or cancel by day 3 | If cancelling by day 3, request full refund |
| Experiencing fraud, harassment or safety issues | Cancel + report to Stopee and authorities | Report to your state's Cyber Crime Police in addition to cancelling |
Final steps and summary
Cancelling Datemyage does not have to be complicated if you follow Stopee's step-by-step process. To recap: identify your subscription source (Apple App Store, Google Play or web), access the correct cancellation method for that source, confirm your cancellation via screenshot and email, and then monitor your bank statement for 45 days to ensure no renewal charges appear.
Your consumer rights under India's Consumer Protection Act, 2019 give you powerful protections. Datemyage must provide clear cancellation methods and refund you under specific circumstances. If the company refuses, you can escalate through formal notices, bank chargebacks or complaints to the National Consumer Disputes Redressal Commission. You are not powerless-you are empowered by law and by evidence.
Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and hold companies accountable to consumer protection standards. Whether you are cancelling because the service did not meet your expectations, you have moved on, or you encountered unfair charges, Stopee's guides ensure you navigate the process with confidence and complete documentation. Remember: take screenshots, keep emails, and do not settle for less than you deserve. Your money, your data and your trust matter. Cancel with clarity, and reclaim control.