Manage Datemyage

How to cancel DateMyAge and protect your rights in south africa

What DateMyAge is and why you might want to cancel

DateMyAge is an online dating platform built for singles aged 40 and above who want to connect with peers in a dedicated space. The service operates through a web interface and mobile apps (iOS and Android), offering profile creation, messaging, and premium features powered by a credit-based system. When you subscribe, you pay for credit packs or membership packages that unlock additional contact options and visibility.

Many South African users find the platform valuable-it has a solid 4.5 out of 5 rating. However, if you have decided that DateMyAge no longer fits your needs, whether due to cost, inactive matches, or simply a change of heart, Stopee is here to guide you through cancellation clearly and confidently. This guide walks you through every cancellation method, refund expectations, and your legal protections under South African consumer law.

Where this guide applies

This guide is written specifically for users in South Africa who hold DateMyAge subscriptions or have purchased credits. It draws on DateMyAge's official refund and cancellation policy, independent user reviews, and South African consumer protection principles to give you a complete picture of what to expect.

Whether you subscribed on the web, through the Apple App Store, or via Google Play, you will find step-by-step instructions tailored to your setup.

Your consumer rights under south african law

What the consumer protection act says

South Africa's Consumer Protection Act (CPA) gives you several important safeguards when dealing with digital services like DateMyAge. You have the right to cancel any distance contract (which includes online subscriptions) within 5 business days of purchase if you were not given the full terms beforehand. Additionally, the service provider must be honest about pricing, cancellation terms, and any auto-renewal traps.

If DateMyAge charges you without clear consent, continues charging after cancellation, or refuses a legitimate refund, you can escalate to the National Consumer Commission (NCC). Stopee recommends keeping all transaction records and cancellation confirmations to support any complaint.

Auto-renewal and hidden charges

Many users report frustration with auto-renewal on dating apps. Under the CPA, DateMyAge must give you an easy way to cancel before your next billing date, and they cannot make cancellation deliberately difficult or expensive. If the platform makes you jump through hoops or buries the cancellation button, that is a potential breach.

Stopee advises checking your bank statements monthly, especially if you subscribed through a third-party app store. Some users find they are charged repeatedly even after attempting cancellation through the app-in those cases, you may need to cancel with Apple or Google directly, not just with DateMyAge.

How to cancel DateMyAge on the web

Step-by-step web cancellation

If you subscribed directly through the DateMyAge website (not via an app store), follow these steps to cancel before your next billing cycle.

1. Log in to your DateMyAge account on the main website using your email and password.
2. Navigate to Account Settings by clicking your profile icon or username menu (usually in the top-right corner).
3. Select Manage Account and look for a subscription or billing section.
4. Click the link that says "Go here" or "Manage subscriptions"-this takes you to your active subscription details.
5. Select Cancel Subscription and confirm the cancellation when prompted.
   • DateMyAge will show you when your cancellation takes effect (usually at the end of your current paid period).
   • You will normally keep access to paid features until that date.
6. Take a screenshot of the cancellation confirmation page as proof.

Pro tip: Do not just stop using the app and assume cancellation happens automatically. DateMyAge will keep charging you until you formally cancel through your account settings. If you lose access to your account, email their support team immediately with your user details.

If the web cancellation fails

If you cannot find the cancellation option or the system shows an error, contact DateMyAge support directly. Their official contact address is listed at the end of this guide. In your message, include your account email, user ID (if you know it), and the reason for cancellation. Request written confirmation of cancellation.

Warning: If DateMyAge does not respond within 7 business days or refuses to cancel, you have grounds to escalate to your bank or credit card issuer for a chargeback, or to file a complaint with the National Consumer Commission.

How to cancel DateMyAge through app stores

Cancel an iOS (Apple app store) subscription

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple-DateMyAge cannot do it for you. Follow these steps:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select Subscriptions.
3. Find DateMyAge in the list and tap it.
4. Tap Cancel Subscription and confirm.
   • Apple will show you the date your access ends.
   • You can usually still use the service until that date.
5. Apple will send you a confirmation email; keep it for your records.

Pro tip: If you cannot see DateMyAge in your Subscriptions list, the app may have already been cancelled, or you may be using a different Apple ID. Check your email for any purchase receipts from DateMyAge.

Cancel an android (Google play) subscription

Android users who subscribed through Google Play must cancel there. DateMyAge does not handle Google Play cancellations:

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions and find DateMyAge.
4. Tap Cancel Subscription and confirm the cancellation.
   • Google Play will display your final billing date.
   • You retain access until that date.
5. Check your email for a Google Play cancellation confirmation.

Warning: Some Android users report that DateMyAge still charges them after cancelling through Google Play. If this happens, file a complaint directly with Google Play Support and request a refund for unauthorised charges. Stopee recommends monitoring your bank account for 30 days after cancellation to catch any surprise charges.

What happens after you cancel DateMyAge

Your access and account status

Cancelling a subscription does not immediately delete your profile or remove your account from DateMyAge's servers. Instead, your access to paid features stops at the end of your current billing period. You can still log in and view your profile, but you will lose the ability to message, use premium filters, or perform other paid actions. Your profile remains visible to other users unless you delete it separately.

If you want complete removal, you need to request account deletion through DateMyAge's privacy settings or by emailing their support team. This is a separate step from cancellation and may take 5 to 10 business days to complete.

Your data and privacy after cancellation

DateMyAge retains your account data for a period even after cancellation, as required by law and their privacy policy. Photos, messages, and profile details remain on their servers unless you request deletion. If you have concerns about your data, Stopee advises contacting DateMyAge's Data Protection Officer or submitting a data deletion request in writing to the address listed below.

Under South African data protection principles, you have the right to know what data they hold and to request removal. Make this request within 30 days of cancellation if you want to ensure your information is not retained longer than necessary.

Refunds and credit adjustments explained

DateMyAge's official refund policy

DateMyAge does not offer automatic refunds when you cancel. Instead, refunds are handled on a case-by-case basis and depend on the reason for your request and the evidence you provide. This means you cannot expect a refund simply because you changed your mind, but there are narrow circumstances where credit or money can be returned to you.

How to request a refund

Email DateMyAge support with your request within 7 days of purchase or cancellation. Include your account email, the amount charged, the date of the transaction, and a clear explanation of why you believe you deserve a refund. For unused credits, attach a screenshot of your credit balance. Stopee has helped thousands of consumers navigate refund claims by providing detailed evidence upfront-this reduces back-and-forth delays.

Pro tip: If DateMyAge refuses your refund request in writing, you can escalate to your bank or credit card provider for a chargeback. Most South African banks honour chargebacks for digital services if you can show you requested a refund and were unreasonably refused. The National Consumer Commission can also mediate if the dispute exceeds your bank's process.

DateMyAge pricing and plan options

Current pricing in south african rands

DateMyAge offers several credit packs and subscription tiers. Pricing is displayed in ZAR and varies depending on whether you purchase through the web, Apple App Store, or Google Play. The table below reflects typical offerings for South African users:

Prices on the Apple App Store and Google Play may be slightly higher due to platform fees. Always check your account before purchasing to compare pricing across platforms. If you are only a casual user, Stopee recommends starting with a small credit pack rather than committing to a monthly subscription.

Common mistakes when cancelling DateMyAge

Mistakes that leave you charged

Cancellation feels straightforward, but many users stumble because they do not take the right steps for their subscription type. If you are frustrated that DateMyAge is still charging you after you thought you cancelled, you are not alone-but most of these situations are preventable.

The biggest mistake is cancelling through the wrong channel. If you subscribed via the Apple App Store but tried to cancel on the DateMyAge website, your subscription will keep charging because Apple controls the renewal. Equally, if you signed up on the web and tried to cancel in the mobile app, the website cancellation might not register. Always cancel where you subscribed.

Another common trap is assuming that deleting the app counts as cancellation. It does not. Uninstalling DateMyAge does nothing to stop your subscription-the billing continues silently in the background. You must formally cancel through Account Settings, Apple, or Google.

Not checking your bank statements

Some users cancel successfully but find they are still charged weeks or months later due to a system glitch or duplicate subscription. Stopee advises checking your bank statement or credit card bill monthly for at least 90 days after cancellation. If you spot a charge, contact DateMyAge support immediately and request a refund with evidence of your cancellation.

How to verify your cancellation and avoid re-charges

Steps to confirm cancellation is complete

1. Log back into DateMyAge within 24 hours of cancelling and check your subscription status in Account Settings. It should show "Cancelled" or "No active subscription".
2. Save the cancellation confirmation page as a PDF or take a screenshot for your records.
3. Check your email for a cancellation receipt from DateMyAge (or from Apple/Google if you cancelled through an app store).
4. Set a calendar reminder for your cancellation date to check your bank statement on that day and the day after.
5. Monitor your bank account for unexpected charges for at least 60 days after the cancellation date.

Pro tip: If your account shows no subscription but you still want written proof, email DateMyAge support asking for a cancellation confirmation letter. Keep this with your financial records.

When to escalate your cancellation complaint

If DateMyAge ignores or refuses your cancellation

If you have followed the correct steps but DateMyAge continues to charge you, or if their support team ignores your cancellation requests, you have legal recourse. Under the Consumer Protection Act, DateMyAge is obliged to cancel your subscription promptly and cease charging.

First, send a written complaint email to DateMyAge (address provided below) with copies of all your previous cancellation attempts and bank statements showing the charges. Give them 7 business days to respond. If they do not, you can:

• Lodge a complaint with the National Consumer Commission (NCC) at complaints.ncc.org.za or call 0860 102 628.
• Request a chargeback through your bank for unauthorised recurring charges.
• Consult a consumer law attorney if the amount is significant.

Stopee recommends keeping detailed records: screenshots of your account, cancellation dates, all emails, and bank statements. This evidence is invaluable if you need to escalate.

DateMyAge contact and cancellation address

Official mailing address

DateMyAge is operated by Dil Mil Inc. For cancellation requests, refund enquiries, or complaints, send written communication to:

Dil Mil Inc
San Francisco, CA
United States of America

Include your account email, user ID, and a clear description of your request. Alternatively, contact DateMyAge through their in-app support centre (tap Help or Support in the menu) or check their website for the most current contact details.

Warning: Some third-party reviews attribute DateMyAge to SOL Networks Limited in Malta, but the official policy cites Dil Mil Inc in San Francisco. Always verify the current contact information on the DateMyAge website before sending correspondence.

National consumer commission south africa

If DateMyAge fails to respond or you believe they have breached the Consumer Protection Act, escalate to:

National Consumer Commission
Website: www.ncc.org.za
Complaint portal: complaints.ncc.org.za
Hotline: 0860 102 628

The NCC can investigate your complaint and pressure DateMyAge to comply with South African consumer law at no cost to you.

Summary and final advice

Cancelling DateMyAge does not have to be complicated, and you have strong legal protections under South African law. Whether you subscribed on the web, via Apple, or through Google Play, this guide has shown you exactly how to cancel, what to expect afterward, and how to recover your money if something goes wrong.

The key steps are simple: cancel where you subscribed, keep proof of cancellation, monitor your bank account, and escalate to the National Consumer Commission if DateMyAge refuses to cooperate. Your rights under the Consumer Protection Act are real and enforceable.

Stopee has helped thousands of consumers cancel unwanted subscriptions with confidence, and we are here to empower you to do the same. If you need further guidance or have encountered resistance from DateMyAge, Stopee's resources and escalation advice are always available to support your next steps.