Manage Keeps

How to cancel keeps and reclaim your hair loss treatment money in india

What keeps is and why you might want to cancel

Keeps is a subscription-based telehealth service that connects you with doctors and delivers prescription medications for male pattern baldness directly to your doorstep. The service operates through recurring billing cycles, which means your card gets charged automatically each month until you formally cancel.

You might want to cancel Keeps for several reasons: the treatment isn't working as expected, side effects concern you, you've found a more affordable alternative, or you simply don't need the service anymore. Whatever your reason, you deserve a straightforward cancellation process. At Stopee, we believe you should always be in control of your subscriptions, and we're here to walk you through every step.

How keeps billing works

Keeps charges you on a recurring schedule based on your subscription plan. Each refill shipment triggers an automatic charge unless you cancel beforehand. If your next refill processes within 24 hours of your cancellation request, you may still receive that shipment and face a charge. This is why timing matters, and why Stopee recommends you act immediately if you've decided to cancel.

Why cancellation matters before your next billing cycle

Every day you delay cancellation is another day your subscription continues to renew. If your refill date is approaching, you could be charged again within hours. Stopee's advice: cancel today, not tomorrow.

Your consumer rights under indian law

Indian law protects your right to fair treatment, accurate information, and remedies when services fall short or billing goes wrong. Understanding these rights gives you leverage if Keeps doesn't cooperate during cancellation.

Consumer protection act and your cancellation rights

Under India's Consumer Protection Act, 2019, you have the right to:

• Receive clear information about billing terms and cancellation policies before you subscribe
• Cancel a subscription without unreasonable barriers or penalties
• Dispute charges if they occur after you've cancelled
• Seek a refund if the service is defective, misrepresented, or fails to meet claimed standards

If Keeps charges you after you've cancelled, or if the service fails to deliver promised results, you can file a complaint with your state consumer commission. This applies whether you subscribed through Keeps' website, the Apple App Store, or Google Play.

When to escalate to consumer authorities

If Keeps refuses to honour your cancellation, continues charging after you've cancelled, or denies a legitimate refund claim, contact your state's District Consumer Disputes Redressal Commission. Document every cancellation attempt, every confirmation number, and every unwanted charge. Stopee recommends taking screenshots of your account and saving all emails as proof. The burden of proof rests with Keeps to show they honoured your cancellation request.

Where to cancel keeps based on your subscription platform

Your cancellation method depends on where you subscribed. Keeps itself cannot cancel App Store or Google Play subscriptions because those platforms handle the billing. You must cancel where you subscribed.

Cancel through the apple app store

If you signed up for Keeps on your iPhone or iPad using the Apple App Store, you must cancel through Apple's subscription settings, not through the Keeps app itself.

1. Open Settings on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Find and tap Keeps
5. Tap Cancel Subscription or Turn Off Automatic Renewal
6. Confirm the cancellation and save the confirmation screen

Warning: Apple will ask if you want to keep your subscription active until the end of your current billing period. Choose based on your needs, but understand that keeping it active means one final charge will appear. Pro tip: Take a screenshot of the cancellation confirmation showing the date and time. This proof becomes essential if Apple or Keeps later disputes your cancellation.

Cancel through google play

If you subscribed via the Google Play Store on an Android device, Google manages your billing and subscription status, not Keeps.

1. Open the Google Play app on your Android device
2. Tap the profile icon in the top right corner
3. Tap Payments and subscriptions
4. Tap Subscriptions
5. Find Keeps and tap it
6. Tap Cancel Subscription
7. Follow the prompts and confirm cancellation

Pro tip: Google shows you exactly when your cancellation becomes effective (usually at the end of the current billing period). Write down this date. If Keeps charges you after this date, you have proof of unauthorised billing.

Cancel on the keeps website directly

If you subscribed directly through keeps.com or via a link sent to your email, you cancel through Keeps' own website.

1. Visit the Keeps website and log in to your account using your email and password
2. Navigate to your Account settings or Subscription section
3. Look for an option that says "Manage Subscription" or "I'd like to cancel my subscription"
4. Click or tap it and follow the on-screen prompts
5. Keeps will ask your reason for cancellation (optional) and may offer alternatives
6. Confirm the cancellation when prompted
7. Save the confirmation email that Keeps sends to you immediately after

Warning: Keeps may try to retain you by offering discounts or pausing your subscription instead of cancelling. Be clear: if you want to cancel, say cancel. Pausing keeps your subscription active and may still result in charges. Pro tip: If the website cancellation flow doesn't work or seems unclear, use the contact methods below instead. Don't settle for a confusing process.

Cancellation through keeps' direct support channels

If the online cancellation process fails, isn't available in your region, or you want real-time confirmation, contact Keeps support directly. They can cancel your subscription over the phone, via chat, or by email.

Phone cancellation

Call Keeps customer support at their US number: +1-833-174-5377. Since you're calling from India, use the international dialling code: dial 00 1 833 174 5377.

• Have your Keeps account email and any order numbers ready
• Ask the representative to cancel your subscription effective immediately
• Request a confirmation number and ask them to email a cancellation confirmation to your registered email address
• Stay on the line until you receive the email confirmation

Pro tip: Call during Keeps' business hours (US times) to avoid long wait times. Record the date, time, and representative's name in a note on your phone.

Email cancellation

Send an email to help@keeps.com with the subject line: "Request to cancel my subscription immediately".

Include in your email:

• Your full name and the email address associated with your Keeps account
• Your request to cancel effective immediately
• The date of your last charge (if known)
• A request for written cancellation confirmation to your email

Pro tip: Stopee recommends sending this email from the same email address you use for Keeps. This creates a clear link between the sender and the account being cancelled. Send it before 5 PM your time so Keeps receives it during their business day.

Live chat cancellation

Log into your Keeps account and click the chat button on their website. Explain that you want to cancel your subscription and provide the same information as you would in an email. Ask the chat representative to confirm cancellation in writing and send it to your email.

What happens immediately after you cancel

Cancelling feels like a relief, but understand what actually changes and what doesn't once Keeps confirms your request.

Your account access and medical records

After cancellation, your Keeps account remains accessible for 30-90 days (Keeps' standard retention period). You can still view past orders, consultation notes, and any photos you uploaded during your treatment. Your medical records stay on file unless you request full account deletion. Most users don't need to delete their account, so we recommend leaving it intact in case you need to reference past prescriptions or results.

Future shipments and charges

Keeps stops all future automatic refills and charges once your cancellation is confirmed. However, if your next refill already processed before you cancelled (for example, the charge went through 6 hours before you submitted your cancellation), you will still receive that shipment and be charged for it. This is the biggest trap in Keeps cancellations.

Warning: If your next refill date is within 24 hours, call Keeps immediately after your cancellation to confirm they've blocked the upcoming shipment. Don't assume it's stopped just because you cancelled online. Verify it explicitly.

Refunds: when keeps will and won't pay you back

Keeps states that all purchases of prescription medications are final and non-refundable. This is their standard position, but Indian consumer law creates important exceptions.

Keeps' stated refund policy

Keeps will not refund charges for medications that have already shipped, been delivered, or used. Their reasoning: prescription medicines cannot be returned or resold for safety and regulatory reasons. This is legally defensible in most cases.

Keeps will replace (not refund) items that arrive defective or damaged. If your medication arrived in poor condition or appeared tampered with, request a replacement immediately through help@keeps.com or the Keeps app.

Your refund rights under indian consumer law

Despite Keeps' policy, you have grounds for a refund or credit if:

• The service failed to deliver promised results. If Keeps' consulting doctors prescribe a treatment that clearly doesn't work or causes harmful side effects, you can argue the service was defective. This is a legitimate consumer claim under the Consumer Protection Act.
• Billing occurred after cancellation. If Keeps charged you after you cancelled, that charge is unauthorised and must be refunded in full, even if a shipment arrived. This is non-negotiable under Indian law.
• Misrepresentation. If Keeps advertised results or guarantees it didn't deliver, you have grounds to request a refund and file a consumer complaint.
• Defective or contaminated medication. If the medication arrived in damaged condition, looked tampered with, or caused an allergic reaction, you can request a refund (not just a replacement).

Stopee advises starting with Keeps' customer service team, but if they refuse a legitimate refund claim, your next step is your state consumer commission. Document everything: order confirmations, delivery evidence, photos of damaged items, emails, and chat transcripts.

Disputing charges with your bank

If Keeps charged you after you cancelled or your refund claim was rejected unfairly, you can dispute the charge with your bank or credit card company. File a dispute (called a "chargeback" in industry terms) within 60-90 days of the charge. Your bank will investigate and typically refund you while the case is open. Provide your cancellation confirmation, bank statements, and any supporting emails to your bank.

Keeps pricing and plan options in india

Keeps does not publicly display pricing for Indian customers on their website. Costs vary based on the specific medication prescribed, the dosage, and the frequency of refills.

To discover your exact cost, log into Keeps during signup, fill out the health questionnaire, and the app will show you the prescription options and prices available to you. Prices depend on the specific medication your doctor chooses.

Common cancellation mistakes and how to avoid them

We understand cancellations can feel stressful, especially if you're uncertain about your account or worried about hidden charges. These mistakes are common, but they're all avoidable with the right approach.

Mistake 1: cancelling in the app but not on the platform where you subscribed

Many users delete the Keeps app from their phone thinking this cancels their subscription. It doesn't. Deleting the app only removes the app from your device. Your subscription and billing continue in the background. If you subscribed via Apple App Store, you must cancel in the App Store settings, not the app itself.

Always cancel on the same platform where you subscribed. Stopee emphasises this because it's the most common reason subscriptions continue charging after users think they've cancelled.

Mistake 2: not waiting for confirmation

Submitting a cancellation request is not the same as cancelling. Confirmation is. Many subscription services (including Keeps) require you to actively acknowledge cancellation in a confirmation email or screen. If you don't confirm, the request may not process.

Always wait for Keeps to send you a confirmation email or message. If you don't receive one within 24 hours, follow up immediately via chat or email. Don't assume silence means cancellation.

Mistake 3: cancelling too close to your billing date

If your refill date is within 12-24 hours, the automated system may process your charge before your cancellation request reaches the manual review team. Always cancel at least 2-3 days before your expected refill date if possible. If you're cutting it close, use phone or chat support instead of the website, where you can speak to someone who can immediately block the next charge.

Mistake 4: not documenting your cancellation

If you cancel via chat or phone, save everything. Take screenshots of chat conversations, save emails, note down the representative's name and timestamp. If Keeps charges you again and claims you never cancelled, this proof is your only defence. Stopee has seen cases where customers cancelled but had no evidence, making it nearly impossible to dispute unauthorised charges.

Checklist: before, during, and after cancellation

Use this checklist to ensure you don't miss any critical steps.

Before you cancel

• Check your Keeps account to see your next refill date
• If the refill is within 24 hours, use phone or chat support instead of the website
• Gather your account email, phone number, and any order numbers handy
• Clear your browser cache if cancelling on the website to avoid cached pages

During cancellation

• Use the correct platform (App Store, Google Play, or website) based on where you subscribed
• Follow every on-screen step and don't close the browser or app until you see a confirmation message
• If you choose phone or email, provide your full details and explicitly say "cancel my subscription effective immediately"
• Ask for and wait for a confirmation number or confirmation email
• Take screenshots of all confirmation screens

After you cancel

• Save the confirmation email in a dedicated folder on your computer
• Check your bank or credit card account 3-5 days later to confirm no charge appears
• If a charge appears after your confirmed cancellation date, dispute it immediately with your bank
• Keep all documentation for at least 6 months in case you need to file a consumer complaint

Comparison: when to pause, downgrade, or fully cancel

Cancellation isn't always the right choice. Sometimes pausing or switching plans better serves your needs. Here's how to think about it.

If you're unsure about fully cancelling, pause instead. Pausing keeps your medical history and account intact while stopping all charges. You can unpause whenever you're ready. However, if you're certain you don't want to use Keeps again, full cancellation is cleaner and removes the risk of accidental reactivation.

Customer reviews and experiences from india

Real users across India have shared their Keeps experiences online. Patterns emerge that are worth knowing before you subscribe or cancel.

What users praise about keeps

Indian customers consistently highlight the convenience of online consultations, the discretion of home delivery, and the quality of doctor consultations. Many report visible hair improvement within 3-6 months. The biggest strength: you never have to visit a clinic or pharmacy in person.

Common complaints leading to cancellation

The most frequent complaint: difficulty cancelling. Users report that website cancellation links don't work, chat support takes days to respond, and customer service representatives encourage them to pause instead of cancel. Some users had to call the US number multiple times before reaching someone who would process their cancellation. The second complaint: unexpected charges after cancellation, which suggests Keeps' backend systems don't always sync with cancellation requests in real-time.

A smaller group reported that the prescribed medications didn't work as expected or caused side effects. These users typically wanted refunds but were told purchases are non-refundable. Several escalated to consumer complaints and eventually won refunds based on the service failing to deliver.

Stopee has helped thousands of consumers navigate exactly these scenarios. Your experience doesn't have to be frustrating-documentation and persistence matter.

Keeps corporate contact information in india

While Keeps operates from a US-based corporate office (Thirty Madison, Inc.), you can direct formal complaints and legal notices to their registered address. This becomes necessary if customer service ignores your cancellation request or refuses to refund unauthorised charges.

How to lodge a formal complaint

Send a registered letter or email to Keeps' corporate office with subject line: "Formal Cancellation Notice and Complaint." Include:

• Your full name and account email address
• Your request to cancel your subscription effective immediately
• Any unauthorised charges with dates and amounts
• Copies of your cancellation attempts (screenshots, emails, confirmation numbers)
• A request for written acknowledgment within 7 days

If Keeps doesn't respond to your formal complaint within 30 days, file a complaint with your state's Consumer Disputes Redressal Commission. Provide your letter, Keeps' non-response, and all supporting documents. The consumer commission can order Keeps to refund you, pay penalties, and cover your legal costs.

When to involve a consumer protection advocate

If your refund claim exceeds ₹1 lakh or if Keeps' non-compliance has caused you significant harm, consider reaching out to a consumer advocacy group or legal aid organisation in your state. Many offer free initial consultations. Stopee's recommendation: don't fight this battle alone if the stakes are high. Advocacy groups have better leverage with international companies than individuals do.

Key takeaways and your path forward

Cancelling Keeps in India is straightforward if you follow the right steps. Cancel on the same platform where you subscribed. Don't assume silence means cancellation-wait for explicit confirmation. If you're cut off or charged unfairly, Indian consumer law is on your side, and you have leverage through your state consumer commission.

Document every cancellation attempt, every email, every charge. Stopee has helped thousands of consumers reclaim money from subscription services that refused to cancel or refunded charges illegally. Your consumer rights are real, enforceable, and worth defending. Start today: identify your subscription platform, cancel immediately, and verify confirmation within 24 hours. You're in control here, and Stopee is here to support your journey toward subscription freedom.