Manage Keeps

How to cancel keeps and protect your wallet in singapore

What keeps is and why you might want to leave

Keeps is a telehealth subscription service that delivers prescription hair-loss treatments directly to your door. You connect with a licensed doctor online, receive a customised treatment plan (usually finasteride or minoxidil), and get regular shipments billed to your account every three months.

The service appeals to people who prefer privacy and convenience over visiting a clinic. But if the treatment isn't working, you're experiencing side effects, or the cost no longer fits your budget, cancelling should be straightforward. At Stopee, we've helped thousands of users navigate subscription exits exactly like this one, so you're in safe hands.

Who typically uses keeps

Keeps attracts adult men in Singapore seeking an affordable, discreet alternative to traditional dermatology clinics. Many subscribers value the ability to renew prescriptions without repeated doctor visits. Others discover it doesn't deliver the results they expected, or they find the recurring charges add up faster than anticipated.

Why cancellation matters

Cancelling prevents automatic charges that continue until you act. Many subscribers miss the moment to stop and end up paying for medications they no longer use. Stopee's core mission is helping you regain control of your subscriptions before the next billing cycle hits.

How to cancel keeps step by step

Your cancellation method depends on how you signed up. Start with the easiest route-your Keeps account-then escalate to phone or email if you hit friction.

Cancel through your keeps account (fastest route)

This is the recommended method because you receive instant confirmation and keep a digital record.

1. Visit the Keeps website and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before you proceed.
2. Navigate to your account settings or "My Account" in the main menu.
   • Look for a section labelled "Subscription," "Billing," or "Manage Subscription."
3. Find the cancellation option-it's usually near the bottom of the subscription panel.
   • Click "Cancel Subscription" or "I'd like to cancel my subscription."
4. Select a reason for cancellation from the dropdown menu.
   • Keeps asks this for feedback; your honest answer helps them improve, but it doesn't affect your right to cancel.
5. Confirm your cancellation by clicking the final "Confirm" or "Cancel Subscription" button.
   • Do not close the page until you see a success message.
6. Check your email (including spam and promotions folders) for a confirmation email from Keeps within 15 minutes.
   • Pro tip: Take a screenshot of the confirmation screen and save that email. You'll need both if a charge appears after cancellation.

Cancel via apple app store (if you subscribed through iOS)

If you signed up and renewed your Keeps subscription through Apple, you must cancel via your Apple ID settings, not through the Keeps app itself.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Keeps app.
2. Tap your profile icon (top right corner).
   • If you don't see a profile icon, tap "Today" then scroll to the bottom and tap your Apple ID.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all active and expired subscriptions linked to your Apple account.
4. Find "Keeps" in the list and tap it.
   • If Keeps doesn't appear, your subscription may already be cancelled or expired.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm Cancellation."
6. You'll receive an email confirmation from Apple within a few minutes.
   • Warning: Deleting the Keeps app does not cancel your subscription. You must complete these steps.

Cancel via google play store (if you subscribed through android)

Android users who subscribed via Google Play must cancel through Google Play settings to stop recurring charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon (top right corner).
2. Select "Payments and subscriptions."
   • Then tap "Subscriptions."
3. Find and tap "Keeps" in your active subscriptions list.
   • If you don't see Keeps, it may already be cancelled.
4. Tap "Cancel subscription" at the bottom.
   • Google will ask for a reason; provide one if prompted.
5. Confirm your cancellation by tapping "Cancel Subscription" on the next screen.
   • You'll receive a confirmation email from Google within minutes.

Cancel by phone, email, or live chat

If you can't cancel online or prefer direct contact, reach out to Keeps support during business hours.

1. Visit the Keeps website and locate the "Contact Us" page.
   • You'll find options for phone, email, and live chat.
2. Choose your preferred method and initiate contact.
   • If you call, have your account email and order number ready.
   • If you email, use a subject line like "Cancellation Request-[Your Name]-Account: [Your Email]."
3. Clearly state: "I want to cancel my Keeps subscription effective immediately."
   • Include your full name, registered email address, and account creation date if known.
4. Ask for written confirmation of your cancellation.
   • Pro tip: Request the cancellation date and confirmation number in writing. Email confirmations are far stronger evidence than verbal promises.
5. If a refill is scheduled within 24 hours, mention this explicitly to prevent the order from processing.
   • Support staff can halt shipments if alerted before the medication ships.

What happens immediately after you cancel

Cancellation stops future automatic charges and shipments, but understanding the timeline protects you from surprise bills.

Your access and existing shipments

Once you cancel, no new medications will be shipped to you. However, any order already processed before your cancellation request will still be delivered-this is normal and happens because the pharmacy has already prepared and dispatched your package.

You retain access to your telehealth records and account history for your own reference. Keeps keeps this data available so you can reactivate if you change your mind, though reactivation usually requires a new consultation.

Billing confirmation and documentation

Cancellation is only final once you receive a confirmation email from Keeps or your app store (Apple or Google). An on-screen message alone is not enough-you need written proof.

Save this confirmation email in a dedicated folder or take a screenshot. If you see a charge on your next billing cycle, this email becomes your strongest evidence to dispute it. Stopee recommends documenting every step of the cancellation process, from the initial request through to the final confirmation.

Keeps pricing and what you're paying for

Understanding Keeps' cost structure helps you decide if cancellation is right for you and what refund options may apply.

Why prices vary

Official Keeps subscriptions are billed in USD and converted to SGD at the exchange rate your bank applies. Retail products sold through third-party sellers like Ubuy.sg may be marked up due to import costs and seller margins. If you're considering Keeps, always check the official Keeps website for the most accurate pricing before committing to a subscription.

Will you get a refund after cancellation

Keeps enforces a strict no-refund policy on most purchases, so it's essential you understand what this means for you.

No refunds on prescription medications

Prescription treatments (finasteride and minoxidil) are non-returnable and non-refundable once shipped. This is standard across telehealth and pharmacy services for safety and regulatory reasons-once a prescription medication leaves the facility, it cannot be restocked or resold.

Even if you cancel your subscription before your refill ships, you forfeit any unused months of prepaid service. The same applies to hair-care products sold as part of a bundle-they are generally final sale.

When you might be eligible for replacement

Keeps will replace items that arrive damaged or defective. If your package arrived crushed, opened, or with visibly compromised contents, you have grounds for a replacement, not a refund.

1. Document the damage with clear photos showing the item and packaging.
   • Include photos of the outer box, the damaged item, and any visible defects.
2. Contact Keeps support within 7 days of receiving the order.
   • Attach your photos and reference your order number.
3. Request a replacement shipment, not a refund.
   • Keeps typically honors replacement requests for genuinely defective items.

Chargebacks and disputes as a last resort

If Keeps continues to charge you after cancellation despite your confirmation email, you have consumer protections. Contact your bank or credit card issuer and lodge a dispute or chargeback claim. Provide your cancellation confirmation email and bank statements showing charges after the cancellation date. Your financial institution can reverse unauthorised charges, but this should be your final step after direct contact with Keeps has failed.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when cancelling subscriptions and handling disputes.

Cooling-off period and medical exemptions

Standard distance-selling rules allow a 14-day cooling-off period for goods purchased online. However, telehealth services and prescription medications are often exempt from this protection because they are health-related and regulated differently.

This means Keeps' no-refund policy on prescriptions is likely enforceable under Singapore law. However, if Keeps breaches its own terms-for example, by continuing to charge after confirmed cancellation-you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution.

Key protections you have

You have the right to receive goods and services as described. If Keeps' service is defective or unavailable, you can seek compensation. You also have the right to cancel, provided you follow the method outlined in their terms and receive confirmation. Stopee emphasises that transparent communication is your strongest asset-keep every email, screenshot, and confirmation number you receive.

Escalation: contacting CASE

If Keeps refuses to honour your cancellation or continues charging you after confirmation, contact the Consumers Association of Singapore (CASE) for free mediation and advice.

• Website: case.org.sg
• Phone: +65 6100 0315
• Email: contact@case.org.sg

Bring your cancellation confirmation email, bank statements, and any written correspondence with Keeps. CASE will investigate and attempt to resolve disputes between you and the company.

Common mistakes to avoid when cancelling keeps

Many people cancel and then wonder why charges keep appearing. These oversights are preventable with the right awareness.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Keeps app from your phone does not cancel your subscription. Recurring charges continue silently in the background. You must cancel through the Keeps account, Apple Store, or Google Play-not through app deletion.

Mistake 2: assuming an on-screen message is final confirmation

A success screen on the website is not proof of cancellation. You need a confirmation email from Keeps or your app store. If that email doesn't arrive within 15 minutes, contact support again. Stopee strongly recommends screenshotting the on-screen confirmation and saving the email-both together form bulletproof evidence.

Mistake 3: cancelling too close to your billing date

If you cancel within 24 hours of a scheduled refill, the order may still process because the pharmacy has already begun packing your medication. Call or email support immediately if your refill is imminent. Written confirmation that you've requested a halt is stronger than a cancellation request alone.

Mistake 4: not checking your email for the confirmation

The confirmation email may land in your spam, promotions, or secondary inbox. Check all email folders, including ones you rarely visit. If you can't find it after 20 minutes, contact Keeps support and ask them to resend the confirmation email to your registered address.

Mistake 5: assuming a refund is automatic

Keeps does not refund unused months of prepaid service. Once you cancel, any remaining prepaid amount is forfeited. Read Keeps' refund policy in full before subscribing, and cancel well before your next billing cycle if you know you won't use the service.

Timeline and what to expect after cancellation

Here's what happens in the days and weeks following your cancellation request.

Within 15 minutes

You should receive a confirmation email from Keeps (or your app store if you cancelled via Apple or Google). Check all inbox folders. If it doesn't arrive, assume the cancellation didn't process and try again or contact support.

Before your next billing date

No new charges should appear on your account. Monitor your bank statements or credit card activity daily. If you see a charge, contact Keeps immediately with your cancellation confirmation email and request an immediate refund or chargeback instruction for your bank.

Your final shipment

Any medication already in the supply chain will still arrive. This is normal and expected. You are not charged for this shipment because it was processed before your cancellation request.

After your cancellation is confirmed

Keep your confirmation email indefinitely. Subscription disputes can take weeks or months to resolve if a charge reappears. Stopee recommends setting a phone reminder to check your bank statement on the day your next billing cycle would have occurred-just to verify no charge went through.

Checklist: before and after you cancel keeps

Use this checklist to ensure you've covered every step and protected yourself legally.

Before you cancel

• Check your billing date and ensure you're not within 24 hours of a scheduled refill.
• Gather your Keeps account email and password (or reset it if needed).
• Open your email account and verify you can access your inbox, spam folder, and promotions folder.
• Note the exact date and time you plan to cancel.

During cancellation

• Use the Keeps account method first; escalate to phone or email only if that fails.
• Take a screenshot of the on-screen confirmation message.
• Do not close your browser until you see a success message.

After cancellation

• Wait 15 minutes, then check all email folders for the confirmation email.
• Save the confirmation email in a dedicated folder or download it as a PDF.
• Monitor your bank statement for 30 days to ensure no new charges appear.
• If a charge appears, contact your bank or Keeps support within 7 days with your confirmation email.
• Keep records (email, screenshots, bank statements) for at least 6 months.

Keeps cancellation address and contact details

If you need to send written cancellation notice or lodge a formal complaint, use the details below.

Email contact

support@keeps.com or contact@keeps.com (use the email link from their official website to confirm current address)

Phone

Keeps support line (check Keeps website for current number; international calls may apply)

Mailing address (if required for formal notice)

Keeps does not maintain a Singapore office; correspondence may be processed via their US headquarters. Always confirm the current mailing address on the official Keeps website before sending physical mail. For faster resolution, email or phone contact is recommended.

Singapore escalation (if keeps doesn't respond)

• Consumers Association of Singapore (CASE)
• Website: case.org.sg
• Phone: +65 6100 0315
• Email: contact@case.org.sg

Final thoughts: take control of your subscriptions

Cancelling Keeps is straightforward if you follow the right steps and keep written proof of every action. Recurring subscriptions are designed to be easy to start and hard to stop, but you have consumer rights and practical tools to protect yourself.

Start with cancellation via your Keeps account, document every confirmation, and monitor your billing for 30 days after. If Keeps refuses to honour your cancellation or continues charging without permission, escalate to CASE or your bank-both have the power to force refunds and hold the company accountable.

Stopee has helped thousands of consumers cancel Keeps and other stubborn subscriptions, and we know that clarity and persistence win. Your money is yours to control. Cancel with confidence, and never let a subscription run longer than you intended.