Manage Keranique

How to cancel keranique and reclaim your money in singapore

Understanding keranique and why you might want to cancel

Keranique is a United States-based haircare brand that specialises in products designed to address thinning hair, reduce shedding, and support hair regrowth in women. The brand sells topical treatments, shampoos, conditioners, dietary supplements, and complete system kits-mostly through its official website and third-party retailers like eBay and ModeSens.

If you have started a subscription or auto-ship service with Keranique and now want to stop future charges, you are not alone. Many Singapore consumers purchase these products, discover they do not work for them, or simply prefer to try a different approach. That is completely valid, and Stopee is here to walk you through every step of the cancellation process.

Who typically uses keranique

Customers choose Keranique when they experience hair thinning, want to reduce hair loss, or are looking for a structured regrowth system. The brand markets heavily to women seeking visible results within weeks or months. However, results vary significantly between individuals-genetics, underlying health conditions, and product consistency all play a role.

Why you might want to cancel

Common reasons include: no visible improvement after several weeks, allergic reactions or scalp sensitivity, side effects, dissatisfaction with the cost, or simply changing your mind. Under Singapore consumer law, distance-selling rules protect your right to cancel, and Stopee has helped thousands of consumers navigate exactly this situation.

Your consumer rights in singapore when buying from keranique

Singapore law provides you with clear protections when purchasing from overseas retailers like Keranique, even though the company is based in the United States.

Consumer protection (Fair trading) act and distance selling

The Consumer Protection (Fair Trading) Act (CPFTA) protects Singapore consumers buying goods and services from overseas suppliers. For distance transactions (online, phone, or mail order), you have the right to cancel your purchase within a reasonable timeframe without penalty, except for return shipping costs.

Keranique advertises a 14-day risk-free trial and a 30-day money-back guarantee, both of which exceed Singapore's minimum expectations. However, you do not need to wait for their return window-you can invoke Singapore consumer law for additional protection if Keranique refuses to process your refund fairly.

Escalation to the consumers association of singapore (CASE)

If Keranique denies your cancellation request or refund without reasonable cause, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE is the official consumer protection authority and can mediate disputes, request documentation from the company, and help recover your money. Their intervention carries weight and has resolved thousands of disputes.

Pricing and plan options for keranique in singapore

Keranique prices its products in US dollars on its official website, but you will find SGD pricing across several Singapore retailers and platforms.

Current pricing in SGD (third-party retailers)

Important note: Prices and availability vary by seller and platform. Keranique does not publish official Singapore pricing, so these figures are gathered from third-party retailers for reference only. Always verify the current price and auto-ship terms before purchase.

Methods to cancel your keranique subscription

You have two main pathways to cancel your Keranique subscription: calling customer service or managing your account online. Stopee recommends the phone method for its speed and transparency.

Cancellation by phone (recommended method)

Calling Keranique customer service is the fastest and most reliable way to cancel. You will speak to a representative who can process your cancellation immediately and provide written confirmation.

1. Call Keranique Customer Service at 1-888-237-4131
   • This is a US toll-free number; you can dial it from Singapore using an international calling app or service (Skype, WhatsApp, Google Voice, or your telco's international calling plan)
   • Note the time difference: Keranique operates on US Central Time (UTC-6 in winter, UTC-5 in summer), which is 13-14 hours behind Singapore
2. Tell the representative you want to cancel your auto-ship subscription or recurring charges
   • Have your order number or account email ready so they can look up your subscription
   • Be clear: say "I want to cancel my subscription and stop all future charges"
3. Ask the representative to confirm the cancellation date and provide a confirmation number or reference code
   • Request that they email you a written confirmation to your registered email address
   • Note the agent's name, date, time, and confirmation number in case you need to dispute a future charge
4. Verify that the next billing date has been removed from your account
   • Ask: "Is there any remaining balance or upcoming charge on my account?"
   • Confirm this in writing before you end the call

Pro tip: Call during US business hours (Monday-Friday, 8am-5pm Central Time) for the shortest wait. Evenings or weekends may have longer hold times.

Cancellation through your online account

Keranique offers online account management, though some users report difficulty completing cancellations through this method alone.

1. Log in to your Keranique account on the brand's official website
   • Visit the account or login page and enter your email and password
   • If you have forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to "Manage My Account" or "Subscriptions" section
   • Look for tabs or menus labeled "Billing," "Subscription," "Orders," or "Auto-Ship"
   • Find the active subscription you want to cancel
3. Select the option to cancel or pause your subscription
   • You may see a button like "Cancel Subscription," "Stop Auto-Ship," or "Pause Renewal"
   • Click it and follow any on-screen prompts
4. Confirm the cancellation and save your confirmation code
   • Screenshot the confirmation page and email confirmation if the system generates one
   • Do not assume cancellation is complete without written proof
5. Follow up with customer service by phone if you do not receive email confirmation within 24 hours
   • Warning: Some users report that online cancellations are not processed, and future charges still appear. Always call to verify.

What happens after you cancel

Cancellation is not instantaneous, and understanding the timeline helps you avoid unexpected charges.

When charges will stop

Once you cancel your subscription, Keranique should stop all future auto-ship billings and shipments. However, timing matters significantly. If you cancel close to your next billing date (within 2-3 days), the system may already have processed the charge, and you will need to request a refund for that cycle.

Warning: Always check your bank or credit card statement 5-7 days after cancellation to confirm no further charges appear. If a charge posts after your cancellation, contact Keranique immediately and provide your confirmation number.

Your account and data after cancellation

Your Keranique online account will typically remain active so you can view past orders and access your order history. This does not affect your cancellation-your subscription is separate from account access. If you want your personal data deleted entirely, you can request account deletion through the website or ask customer service during your cancellation call, though Keranique may retain data for legal or compliance reasons.

Refunds and money-back guarantees

Keranique advertises two refund windows: a 14-day risk-free trial and a 30-day full-refund option. Understanding the difference helps you recover your money faster.

The 14-day risk-free trial

Keranique allows you to return products within 14 days of receipt (even if the container is empty or partially used) for a refund of the product price. This refund is calculated as the full purchase price minus shipping and processing (S&P) costs, which are typically not refunded. This means if you paid S$50 total and S&P was S$8, you will receive S$42 back.

The 30-day full-refund option

Some Keranique products (particularly the topical hair regrowth treatments) qualify for a 30-day full refund, even on empty containers. This is a more generous window and means you have one month to decide whether the product is working for you. Return postage is your responsibility unless otherwise stated in the product terms.

Return process and best practices

1. Contact Keranique customer service (1-888-237-4131) to request a return authorisation (RA) number
   • Do not ship your return without an RA number-it helps Keranique track your package
   • Ask for the correct return address and any specific packaging instructions
2. Pack the product securely with all original containers and paperwork if possible
   • Include your order number and RA number on a slip inside the package
3. Ship the return using tracked international postage (Singpost, FedEx, or DHL)
   • Keep your tracking number and proof of shipment-you will need this if a refund is delayed
4. Expect processing to take 10-15 business days after Keranique receives your return
   • The refund will be credited to your original payment method
   • Bank delays may add 3-5 additional business days for the money to appear in your account
5. If your refund does not arrive within 20 business days, follow up with customer service
   • Provide your tracking number, RA number, and original order confirmation
   • Request a refund status update and escalate to a supervisor if needed

Pro tip: Late or rejected returns may be issued store credit valid for 12 months instead of a cash refund. If Keranique offers store credit and you want cash back, ask if you can return the credit for a refund or if you can dispute the denial with your bank or card issuer.

Common mistakes to avoid when cancelling

Cancelling a subscription feels straightforward until something goes wrong-and it happens more often than you would expect.

Relying on email alone without confirmation

Sending an email requesting cancellation might seem simple, but many companies, including Keranique, prioritise phone cancellations. Emails can get lost, misfiled, or ignored. Always follow up with a phone call within 24 hours to confirm your cancellation was processed. Stopee recommends treating the phone call as the primary method and using email as a backup record only.

Not checking your statement after cancellation

Many consumers assume cancellation worked once they hang up the phone. Three weeks later, another charge appears, and they panic. Check your bank or credit card statement 5-7 days after cancellation. If an unauthorised charge posts, contact both Keranique and your bank immediately. Your bank can dispute the charge and often refund you within 24-48 hours while they investigate.

Cancelling just before a billing date without accounting for processing delays

If you cancel on a Monday and your next billing date is Wednesday, the system may have already queued your charge for processing. Your cancellation might not stop it. To be safe, cancel at least 5-7 days before your next billing date. Check your account for the exact billing date and plan accordingly.

Confusing account deletion with subscription cancellation

Deleting your Keranique account does not automatically cancel your subscription. You must cancel the subscription first, then request account deletion if you want. Deleting your account without cancelling leaves your subscription active under that email address, and you may still be charged.

Not keeping confirmation details

Write down the agent's name, date, time, confirmation number, and any details from your phone call. If a dispute arises, you will need this information to prove you cancelled. Screenshot online confirmations immediately and save confirmation emails. These records are your safety net.

Timeline: what to expect after cancellation

Knowing the expected timeline helps you recognise when something has gone wrong.

Checklist for cancelling keranique safely

Use this checklist to ensure you have completed every step and protected yourself against unexpected charges.

• I have located my order number and account email
• I have called 1-888-237-4131 and confirmed cancellation with an agent
• I have received a confirmation number or reference code
• I have noted the agent's name, date, and time of the call
• I have requested an email confirmation of cancellation
• I have verified in my account that my subscription status shows "Cancelled"
• I have checked my bank statement 5-7 days later and found no new charge
• If returning a product for a refund, I have obtained a return authorisation (RA) number
• I have shipped my return via tracked international postage
• I have kept my tracking number and proof of shipment
• If no refund has arrived within 20 business days, I have contacted customer service with my tracking and RA number
• If Keranique refuses to process my refund, I have prepared to escalate to CASE (Consumers Association of Singapore)

How stopee can help you

Cancelling a subscription should be straightforward, but companies often make it deliberately difficult to protect recurring revenue. Stopee is a consumer advocacy platform designed to simplify cancellations, protect your rights, and help you recover money when companies refuse to refund you fairly.

At Stopee, we have helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and navigate refund disputes with companies like Keranique. Our step-by-step guides are written by cancellation specialists who understand every trap and pressure tactic. When you use Stopee to cancel, you have a trusted partner documenting every step of your cancellation, escalation, and refund recovery.

Whether you are cancelling your first subscription or disputing a charge with Keranique, Stopee provides the clarity, confidence, and documentation you need to protect your money and your time.

Summary: your path forward

Cancelling Keranique in Singapore is a straightforward process if you follow the right steps. Call customer service at 1-888-237-4131, provide your confirmation number in writing, verify cancellation in your account, and monitor your bank statement for 7 days to ensure no further charges post. If you want a refund, submit your return within the 14-30 day window and track it to the return address. If Keranique refuses to process your cancellation or refund, escalate to CASE or your credit card issuer-Singapore consumer law protects you, and both organisations have the power to recover your money. Stopee has helped thousands of consumers navigate exactly this journey, and we are here to support you every step of the way.

Contact information

Keranique Customer Service: 1-888-237-4131 (US toll-free)

Escalation authority: Consumers Association of Singapore (CASE), www.case.org.sg, or call 6100 0315

Further support: Visit Stopee.com to access cancellation guides, escalation templates, and dispute resources for Keranique and thousands of other services.