Manage Roman

How to cancel roman in singapore and protect your subscription rights

What roman is and how the service works

Roman is a telehealth platform that brings men's health consultations directly to you in Singapore. You connect with certified medical professionals online to discuss conditions like erectile dysfunction, hair loss, and other health concerns, then receive prescriptions and treatment plans delivered to your door.

The service operates entirely remotely. You log in via the Roman website or mobile app, book an online consultation with a healthcare provider, and if appropriate, receive your prescription fulfilled through a pharmacy partner. This convenience comes at a subscription or per-consultation cost, and understanding your cancellation rights before you sign up matters.

At Stopee, we know that telehealth services should be straightforward to cancel when your needs change. That's why we've created this guide to walk you through every cancellation method, your refund options, and your legal protections under Singapore's consumer protection laws.

Service delivery and what you're paying for

Roman charges you either per consultation or as part of a recurring subscription plan. Your payment may be billed monthly or annually, depending on which plan you choose. Access to the platform, consultations with healthcare professionals, and prescription fulfilment are the core elements you're paying for.

Before you cancel, confirm exactly what service you subscribed to. Roman's offerings may differ between the web platform, the mobile app, and any third-party partners through which you registered. Knowing this detail will help you cancel through the correct channel and avoid unnecessary fees.

Availability and scope in singapore

Roman operates in Singapore with a local shop page and customer support. However, service features, prescription availability, and app functionality can vary. Always double-check your specific subscription terms before proceeding with cancellation, because different products may have different cancellation windows or refund eligibility.

Your consumer rights when cancelling roman

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services online or through apps. You need to understand these rights before you cancel, because they strengthen your position if Roman resists your request or refuses a refund.

Right to clear cancellation information

Roman must provide you with clear, upfront information about how to cancel your subscription before you pay. This includes the cancellation method, any notice period required, and conditions on refunds. If this information is hidden, unclear, or missing from Roman's terms of service, you have grounds to escalate a complaint to Singapore's Consumer Association or the Consumers Association of Singapore (CASE).

Right to cancel within a cooling-off period

If you subscribed to Roman through distance communication (online or app), you generally have a right to cancel within 7 calendar days from the date of purchase, provided the service has not yet been performed. This "cooling-off period" applies to initial consultations or prescriptions you haven't yet received. However, once a consultation has been provided or a medication dispensed, this right may be limited for health and safety reasons.

Right to accurate billing and refunds

Roman cannot charge you without your consent, and they must refund you promptly if you cancel before services are rendered. If Roman continues to bill you after you've cancelled, you have the right to dispute those charges and request a full reversal. Document every cancellation email, confirmation number, and billing statement, because you may need this evidence if you escalate to CASE or your bank's chargeback team.

How to cancel roman step by step

You have three main cancellation routes: via Roman's website, through the app store where you subscribed, or by contacting customer support directly. Choose the method that matches how you originally signed up, because cancelling through the wrong channel may leave your subscription active and your card still charged.

Cancel roman through the official website

1. Open your web browser and go to the Roman shop page or log in to your account.
   • Use the same email address and password you registered with.
   • If you've forgotten your login, use the "Forgot password" option to reset it.
2. Navigate to your account settings or subscription management area.
   • Look for tabs labeled "Account", "Subscriptions", "Billing", or "My Orders".
   • If you cannot find this section, check the account icon in the top right corner of the page.
3. Find your active subscription and select the cancellation option.
   • Roman may ask why you're cancelling. You can skip this or provide brief feedback.
   • Some platforms offer a "pause" option instead of full cancellation. Pausing temporarily suspends your subscription for 1-3 months, while cancellation ends it permanently.
4. Confirm your cancellation on the next screen.
   • Roman will display a confirmation message with a reference number. Screenshot this or note the number down.
   • You should also receive a confirmation email within 24 hours. Pro tip: if you don't receive this email, follow up with customer support immediately with your reference number.
5. Verify that your subscription no longer appears in your account dashboard.
   • Refresh the page or log out and log back in to double-check.
   • Check your payment method to ensure no further charges are pending.

Cancel roman through the apple app store or google play

If you subscribed to Roman via the app store rather than the website, you must cancel through that same store. App store subscriptions are separate from website subscriptions, and cancelling one does not cancel the other.

1. Open the app store where you subscribed (Apple App Store or Google Play Store).
   • On Apple devices, go to Settings > [Your Name] > Subscriptions > find Roman > tap "Cancel Subscription".
   • On Android devices, open Google Play > tap your profile icon > Payments and subscriptions > Subscriptions > select Roman > tap "Cancel subscription".
2. Confirm that the cancellation is complete and that the app store no longer lists Roman as an active subscription.
   • The cancellation usually takes effect immediately, but your access may remain until the end of the current billing period.
   • Take a screenshot of the cancellation confirmation from the app store.
3. Contact the app store's customer support if you have trouble cancelling or if you see charges after the cancellation date.
   • Apple and Google both have dispute resolution teams that can reverse charges if you can prove the subscription was active without your consent.

Cancel roman by contacting customer support

If you cannot cancel online or through the app store, or if you want written proof of cancellation before you proceed, contact Roman's support team directly.

1. Gather your account information before you reach out.
   • Have your Roman account email, phone number, and any order or subscription reference numbers ready.
   • Note the date you subscribed and any dates of recent charges or consultations.
2. Contact Roman's customer support through the channel that works best for you.
   • Visit the Roman website's Contact Us page and look for email, phone, live chat, or support ticket options.
   • Email is the strongest option because it creates a written record that protects you later.
   • Include the subject line "Request to cancel subscription" and your account email in the message body.
3. State your cancellation request clearly and ask for written confirmation.
   • Write: "I request immediate cancellation of my Roman subscription effective [today's date]. Please confirm cancellation in writing and confirm that no further charges will be applied."
   • Avoid vague language like "I'd like to cancel eventually" or "I may not need this service anymore".
4. Allow 3-5 business days for a response.
   • If Roman does not respond within 5 business days, send a follow-up email marked "URGENT" and request a phone call.
   • Warning: if Roman fails to respond or refuses to cancel, escalate to CASE (Consumers Association of Singapore) with copies of your emails and bank statements showing the charges.
5. Once you receive cancellation confirmation, save it permanently and forward a copy to your email archive.
   • You may need this proof if a charge appears on your statement weeks later.

Understanding roman's refund policy and your options

Refunds for Roman depend on what you're asking for a refund on, when you cancel, and Roman's stated refund policy. Not every charge is refundable, and some medicines cannot be refunded for safety reasons, but you have more options than you might think.

Refunds for unused future services

If you cancel mid-cycle-for example, 20 days into a 30-day billing period-Roman may refund you a pro-rata amount for the unused portion of the month. Pro tip: ask explicitly for this refund when you cancel, because Roman will not always offer it automatically.

To request a pro-rata refund, calculate how many days remain in your current billing period, divide your monthly fee by 30, and multiply by the number of unused days. Include this calculation in your cancellation email so Roman cannot claim the math is unclear.

Refunds for medications and prescriptions

If Roman has already dispensed a medication to you, refunds are often restricted under pharmacy regulations. Once a prescription has been fulfilled and the medicine shipped or picked up, you cannot return it for a refund. However, if you cancelled before the prescription was filled, you may be entitled to a refund of the consultation or prescription fee.

Refunds for app store subscriptions

If you subscribed through Apple App Store or Google Play, refunds are handled by the app store, not by Roman directly. Contact Apple or Google with your receipt, explain that you want a refund, and they will review your request. Both stores offer refunds within 48 hours of purchase without questions; after 48 hours, they may deny your request unless you can show fraud or a technical fault.

How to request a refund from roman

1. Send a formal refund request email to Roman's support team within 14 days of the charge you want refunded.
   • State the exact amount, the date of the charge, and the reason for the refund request.
   • For cooling-off period claims, mention the date of your original purchase and explain that the service has not yet been performed.
2. Wait for Roman's response. They must respond within 30 days.
   • If they approve the refund, they should process it within 5-7 business days back to your original payment method.
   • If they deny the refund without a clear reason, ask why and request their refund policy in writing.
3. If Roman refuses a refund you believe you're entitled to, escalate to CASE or dispute the charge with your bank.
   • Your bank can reverse charges if you claim the service was not provided or the subscription was not properly cancelled.
   • Pro tip: CASE and Stopee both provide free escalation support for consumers facing refund disputes with online services.

What happens to your access and data after cancellation

Cancelling your Roman subscription raises questions about what happens next. You may keep access to past consultations, but ongoing prescriptions and future features depend on Roman's exact cancellation policy.

Your access after the cancellation date

Roman typically allows you to retain access to any paid services until the end of your current billing period. For example, if you cancel on day 15 of a 30-day cycle, you may still use the platform until day 30. After that date, your login credentials will stop working and you cannot book new consultations or request prescriptions.

If you have an ongoing prescription that refills automatically, confirm with support whether it will continue after cancellation. Some Roman plans include recurring shipments; cancelling your subscription may halt these automatically.

Medical records and data deletion

Your medical records, consultation notes, and account information remain with Roman after cancellation. Singapore's Personal Data Protection Act requires Roman to keep your health data secure, but they may retain it for legal and regulatory reasons (typically 6-7 years for health records).

If you want to delete your account or export your data, email Roman's support and request both. You have the right to a copy of your personal data within 30 days. If Roman refuses, contact the Personal Data Protection Commission (PDPC) in Singapore for assistance.

Pricing, billing, and avoiding hidden charges

Understanding Roman's pricing before you subscribe helps you avoid surprise charges and makes cancellation easier. Transparency is a consumer right, and Stopee is here to help you demand it.

Roman's current subscription plans in singapore

Roman offers several plan types, though exact pricing and availability in Singapore can change. Always confirm current prices on the official Roman shop page before subscribing. Here's a simplified comparison of typical telehealth plan structures:

Warning: these are typical ranges and may not reflect current Singapore pricing. Always check Roman's official website before signing up to confirm the exact plan cost and cancellation terms.

Avoiding recurring charges and dark patterns

Telehealth platforms sometimes use "soft declines"-they keep charging your card even after you've cancelled. To protect yourself:

• Set a calendar reminder to check your bank statement 1 week after you cancel, and again 1 month later.
• If you see a charge after your cancellation date, contact Roman immediately and ask for a reversal. If they refuse, dispute the charge with your bank using your cancellation confirmation as proof.
• Consider changing your payment method or revoking app permissions after cancellation, especially if Roman refunded you a large amount and might try to recoup it.

Stopee has helped thousands of consumers catch and dispute phantom charges from subscription services. If Roman continues to bill you, we recommend documenting every attempt to contact them and then escalating to CASE, your bank, or the Small Claims Tribunal.

Common mistakes when cancelling roman

Cancelling can feel stressful, especially if you're frustrated with the service. But small mistakes can leave you subscribed and charged for weeks longer than you need.

Mistake 1: cancelling through the wrong channel

If you signed up via the app store, cancelling on the Roman website will not stop app store charges. The two are separate billing systems. Check your original receipt to confirm where you subscribed, then cancel through that exact same place.

Mistake 2: not keeping cancellation confirmation

Roman's confirmation email is your proof that you cancelled on that date. Without it, if a charge appears a month later, you have no evidence to dispute it with your bank. Screenshot the confirmation page immediately after you cancel and save it to your email or cloud storage.

Mistake 3: assuming "pause" means "cancel"

A paused subscription is still active and will restart automatically. If you truly want to cancel, select "cancel", not "pause". Pausing is only useful if you plan to return to Roman in 2-3 months.

Mistake 4: cancelling mid-consultation

If you've already booked a consultation or requested a prescription refill, cancelling immediately may not stop that transaction. Confirm with support whether the consultation or prescription will still go ahead, and ask for a refund if it does but you no longer want it.

Mistake 5: ignoring unresponsive support

If Roman's support team does not respond to your cancellation request within 5 business days, escalate immediately. Do not wait weeks hoping they will reply. Escalate to CASE, your bank, or Stopee for free advice on how to force the cancellation.

What to do before you cancel roman

The right time to cancel is a personal decision, but here are some questions to ask yourself first:

• Have you used all your upcoming consultations? If Roman offered you a bulk consultation package, use those appointments before you cancel or request a refund for unused ones.
• Do you have a current prescription? If you're in the middle of a hair loss or erectile dysfunction treatment, stopping suddenly may undo progress. Consult your provider before cancelling.
• Is there a cheaper alternative? Before you cancel, compare Roman's price to other telehealth providers in Singapore (e.g., MDProactive, Dr Ankle, Speedoc). Cancelling to save $20 per month only makes sense if you've actually found a better service.
• Are you cancelling because of cost, or because the service isn't working? If cost is the issue, ask Roman's support team about discounts or lower-tier plans. If the service isn't helping, cancel immediately and request a refund for the current period.

Your next steps and final checklist

Before you cancel, work through this checklist to make sure you're ready:

How stopee helps you cancel with confidence

Stopee exists to empower consumers like you to cancel services on your own terms. Our team has helped thousands of people cancel telehealth subscriptions, navigate refund disputes, and stand up to companies that refuse to stop charging them.

If Roman ignores your cancellation request, denies a refund you're entitled to, or continues to charge you after you've cancelled, Stopee provides free guidance on escalation, chargeback requests, and complaints to the Consumers Association of Singapore. You do not have to accept unfair treatment, and Stopee is here to back you up every step of the way.

How to contact roman

If you need to reach Roman's customer support or mailing address to request cancellation in writing:

Roman customer support: Visit the Roman Singapore shop page (nwroman.com.sg) and navigate to the Contact Us section for email, phone, or live chat options.

Mailing address for written cancellation requests: The main office address for Roman in Singapore is available on their Contact Us page. Send a registered or tracked letter marked "Cancellation Request" with your account details and the date you want the cancellation to take effect.

For refund disputes or unresponded cancellation requests: Contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE mediates disputes and can pressure Roman to respond to your claims. Stopee also provides free support resources and escalation templates to help you file a complaint with CASE or dispute a charge with your bank.

Cancelling Roman should be straightforward. You've already made the decision to leave-now you deserve a clean, fast exit without hidden charges or confusing fine print. At Stopee, we believe every consumer deserves clear cancellation paths, fair refunds, and quick responses. If Roman doesn't give you that, we're here to help you fight for it.