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Cancel Rise: The Right Way
How to cancel rise and recover your money: the complete singapore guide
What rise does and why you might want to cancel
Rise is a health and wellness app that guides you through personalised sleep coaching, energy tracking and daily habit reminders. The service uses artificial intelligence to deliver coaching content alongside sleep-debt monitoring and customised recommendations aimed at improving your sleep consistency and daytime energy levels.
Many users find value in Rise's features, but subscription costs add up quickly. If Rise no longer fits your routine, your budget or your health goals, cancelling is straightforward once you know which platform you subscribed through. At Stopee, we help thousands of users like you navigate cancellation without losing money or getting trapped by confusing billing terms.
Key features you're paying for
Rise offers artificial intelligence-powered coaching, sleep-debt tracking, wind-down reminders and expert-written content on sleep and energy habits. You access the app via the App Store, Google Play or the Rise website. Your subscription method matters because cancellation steps differ depending on where you originally signed up.
Why cancellation matters in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have rights if Rise fails to deliver its promised service or misrepresents features. Knowing your cancellation options empowers you to stop unwanted charges and, if warranted, request refunds. Stopee exists to make sure you understand those rights before you act.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, hidden charges and misleading advertising. Understanding these rights strengthens your position if Rise refuses a legitimate cancellation or refund request.
What the law covers
The Consumer Protection (Fair Trading) Act requires that subscription terms be transparent, fair and easy to understand. If Rise's cancellation policy contradicts the law or hides charges, you can lodge a complaint with the Consumers Association of Singapore (CASE). If a subscription charge was processed without clear consent, you may qualify for a refund even if Rise's stated policy says "non-refundable."
Your escalation path if rise refuses
If Rise ignores your cancellation request or wrongfully charges you after cancellation, contact CASE (Consumers Association of Singapore) to lodge a formal dispute. Document all communication with Rise, including dates, amounts charged and proof that you cancelled. CASE handles mediation and can pressure Rise to refund illegal or unauthorised charges. You do not need a lawyer, and the process is free.
Rise pricing in singapore
Below is a snapshot of Rise's reported subscription costs in Singapore dollars, based on recent user reports. Pricing may vary depending on promotions, trial status and billing cycle.
| Plan | Billing cycle | Cost (SGD) | Notes |
|---|---|---|---|
| Sleep and Energy Premium | Monthly | $14.99 | Most users' entry point; charged monthly until you cancel |
| Sleep and Energy Premium | Annual | $99.99 | Saves money if you commit to a full year |
| Free trial | 7 days | $0.00 | Cancel within 7 days to avoid the first charge |
Pro tip: If you're on a monthly plan, mark your calendar 3 days before your next billing date. Cancelling within that window stops the charge.
Should you cancel rise? pros and cons
Before you cancel, take a moment to decide whether Rise is truly the right move for you or whether a pause might work better.
Reasons to keep rise
Keep your subscription if you use the app daily, track your sleep consistently and see real improvements in your energy levels or sleep patterns. Many users report that the AI coaching and reminders genuinely change their sleep behaviour over weeks. If your employer or health insurance offers Rise subsidies, keeping it may cost you nothing.
Reasons to cancel rise
Cancel if you've stopped using the app, if the cost no longer fits your budget, or if you find the coaching generic or unhelpful. If you prefer a free sleep-tracking alternative or have switched to a different wellness app, cancelling removes recurring charges. You may also cancel if Rise has failed to deliver features promised at signup, or if billing problems persist despite your requests.
How to cancel rise step by step
Your cancellation steps depend on which platform processed your subscription. Identify your platform first, then follow the exact steps for that channel.
Cancel if you subscribed via the app store (Apple)
Apple manages your subscription billing, so you cancel through Apple's settings, not Rise's app.
- Open your iPhone and go to Settings > your name (top of screen) > Subscriptions.
- If you don't see a "Subscriptions" option, ensure you're signed into the correct Apple ID.
- Look for Rise in the list and tap it.
- If you don't see Rise, scroll down or search within the list.
- Tap Cancel Subscription or Delete Subscription.
- Apple may ask you to confirm; tap Confirm.
- You'll see a confirmation message. Keep a screenshot as proof of cancellation.
- Your access continues until the end of your current billing period; you won't be charged again after that date.
Alternative method via the Rise app: Open Rise, tap Profile (or settings icon) > Subscription > find the link to "Manage your Apple subscription." This redirects you to Apple Settings where you complete cancellation.
Cancel if you subscribed via google play
Google Play processes your subscription, so you cancel through the Play Store, not the Rise app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top-right corner).
- Tap Manage subscriptions or Payments and subscriptions.
- The exact label depends on your Android version.
- Find and tap Rise in the list of active subscriptions.
- Scroll if needed to locate it.
- Tap Cancel subscription.
- Google will ask you to confirm your reason (optional but helpful for feedback).
- Confirm the cancellation. Screenshot the confirmation message.
- Your subscription remains active until the end of your current billing cycle.
Alternative method via the Rise app: Open Rise, go to Profile > Subscription and tap the link to manage your Google Play subscription. You'll be redirected to Google Play's subscription screen where you complete the cancellation.
Cancel if you subscribed via the rise website
If you signed up directly on Rise's website, you cancel through Rise's own account portal, not through Apple or Google.
- Visit the Rise app or go to rise.com and log in with your account credentials.
- Use the same email and password you used at signup.
- Navigate to Profile or Account Settings.
- Look for a Subscription, Membership or Billing section.
- Find your active subscription and tap Cancel subscription or Manage subscription.
- Rise may ask you why you're cancelling (optional feedback).
- Confirm the cancellation. Note the cancellation date shown on screen and screenshot it.
- You'll receive a confirmation email; save this for your records.
Warning: Deleting the Rise app or your account does not stop billing. You must cancel through the steps above, regardless of whether you delete the app afterward.
Pro tip: If you can't find the cancellation option in Rise's app, visit Rise's official help page or use the "Submit a request" form on their support site to email their team directly.
What happens after you cancel
Cancellation is not instant; understanding the post-cancellation timeline prevents confusion and unwanted charges.
Your access during the notice period
After you cancel, Rise keeps your subscription active until the end of your current billing cycle. If you pay monthly on the 15th and cancel on the 10th, you retain full access to the app until the 15th of next month. You will not be charged again after that final date.
Your sleep data, coaching history and account settings remain accessible during this period. You can continue logging sleep, viewing past coaching sessions and tracking progress until the subscription officially ends.
What happens to your data and account
Cancelling your subscription does not automatically delete your account or data. Rise typically retains your account for reactivation if you decide to resubscribe later. If you want your data completely removed, you must separately request account deletion via Rise's support page or contact form. Be aware that once deleted, your sleep history and coaching data cannot be recovered.
Stopping automatic renewals
Cancellation stops all future renewal charges at the subscription level. If you're worried about accidentally being charged, check your subscription status 24 hours after cancellation to confirm the cancellation was processed. Stopee recommends this verification step because occasionally the system shows a brief delay.
Refunds: what you can realistically expect
Rise's stated policy is that paid subscriptions are non-refundable once charged. However, consumer law in Singapore may override this policy in specific situations, and your platform (Apple, Google or Rise direct) has its own refund rules.
Rise's stated refund policy
According to Rise's official cancellation policy, charges already processed are non-refundable and cancelling does not trigger prorated refunds. This means if you've used Rise for 10 days of a 30-day month and cancel, you will not receive a refund for the remaining 20 days.
However, this blanket "non-refundable" stance may not hold up under Singapore law if you cancel within 14 days of signup, did not consent to the charge or if Rise breached its service terms.
Refunds via apple (App store)
Apple allows refunds within 14 days of purchase. If you subscribed within the last 14 days and want to cancel, request the refund directly through Apple's system.
- Open Settings > your name > Subscriptions > Rise.
- Tap Report a Problem or look for a refund option.
- Describe your reason (e.g., "Charged without consent" or "Service not as described").
- Apple typically processes refund requests within 5-10 business days.
Apple's success rate for refunds is high if you request within 14 days. After 14 days, refunds are discretionary and often denied.
Refunds via google play
Google Play offers a 48-hour refund window for subscription changes. If you cancel within 48 hours of your first charge, Google will usually refund the subscription cost automatically or upon request.
- Open Google Play Store > your profile > Manage subscriptions > Rise.
- Tap Cancel subscription and look for a Request refund option.
- Select your reason and submit the request.
- Google typically processes refunds within 5-7 business days.
After 48 hours, Google's refund discretion decreases, but you can still request one with a strong reason (e.g., accidental charge, service failure).
Refunds if you subscribed via rise's website
Rise does not automatically refund web-managed subscriptions, but you can submit a refund request through their support portal.
- Visit Rise's help site and find the Submit a request form.
- Explain your situation (e.g., "Charged without clear consent," "Service not as described" or "Cancelled within 14 days of signup").
- Include your order number, date of charge and email address.
- Rise's support team reviews your request and may grant a courtesy refund, especially within 14 days of signup.
Pro tip: If Rise denies your refund request unfairly, escalate to CASE (Consumers Association of Singapore). CASE can mediate and often pressures Rise to refund charges that violate consumer protections.
Free trial refunds
Rise offers a 7-day free trial. If you cancel within those 7 days, you will not be charged at all. No refund is needed because no money changed hands. Simply ensure your cancellation is processed before day 8.
Common mistakes that cost you money
Even small oversights can result in unexpected charges or lost refund opportunities. Learning from others' mistakes helps you protect your wallet and reclaim your money faster.
Mistake 1: deleting the app instead of cancelling the subscription
Removing Rise from your phone does not stop billing. Many users believe deleting the app cancels their subscription. In fact, you'll continue to be charged every month until you formally cancel through Apple, Google or Rise's website. Stopee has seen users waste hundreds of dollars because they skipped the cancellation step.
Mistake 2: cancelling through the wrong platform
If you subscribed via the App Store, cancelling through Google Play has no effect (and vice versa). Always cancel through the exact platform where you signed up. Check your original order confirmation email to confirm your subscription source.
Mistake 3: missing the 14-day refund window
Both Apple and Google honour refunds within 14 days of the first charge. After day 14, refunds are much harder to obtain. If you're unhappy with Rise, act immediately and request a refund the moment you decide to cancel.
Mistake 4: not screenshotting your cancellation confirmation
Always capture a screenshot of your cancellation confirmation, the date and any reference number. If Rise charges you again or disputes your cancellation, this proof forces them to act and strengthens your case with CASE if escalation becomes necessary.
Mistake 5: assuming "non-refundable" means you have no recourse
Rise's policy states subscriptions are non-refundable, but Singapore consumer law may override this if you cancelled within 14 days, were charged without consent or if the service failed to match its description. Never accept a refusal without questioning it.
Your cancellation checklist
Use this checklist to ensure you've completed cancellation properly and have proof of your action.
| Step | Completed? |
|---|---|
| Identified which platform you subscribed through (Apple, Google or Rise website) | ☐ |
| Logged into the correct account and navigated to subscription settings | ☐ |
| Clicked "Cancel subscription" and confirmed the action | ☐ |
| Took a screenshot of the cancellation confirmation message | ☐ |
| Saved the cancellation confirmation email (if sent) | ☐ |
| Checked your subscription status 24 hours later to confirm cancellation | ☐ |
| Noted your final billing date (when access ends) | ☐ |
| Set a reminder to verify no charge appears after that date | ☐ |
| If refund-eligible, submitted a refund request within 14 days | ☐ |
| Escalated to CASE if Rise refused an unfair refund denial | ☐ |
How stopee helps you win against rise
Stopee is built for people like you who want clarity, speed and power when dealing with subscriptions. We don't just tell you how to cancel; we give you the facts, the law and the confidence to push back if a company refuses to refund you fairly. Stopee has helped thousands of consumers cancel subscriptions, recover money and avoid dark patterns.
If Rise continues to charge you after cancellation or denies a legitimate refund request, Stopee provides templates, escalation paths and links to consumer authorities like CASE. You are not alone in this fight, and Stopee exists to level the playing field between you and the company.
Contact details and office locations
If you need to contact Rise directly or escalate your cancellation issue, here is their Singapore presence (based on available public records).
Rise support: Visit their help portal at help.rise.com or use the "Submit a request" form to email their support team directly.
Escalation to consumer authority: If Rise fails to honour your cancellation or wrongfully refuses a refund, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call their hotline for guidance. CASE handles disputes at no cost to you and has authority to mediate and pressure companies to comply with Singapore consumer law.
Final summary: your path to cancellation and refunds
Cancelling Rise is simple if you follow the platform-specific steps above. Your access continues to the end of your paid cycle, and your data remains intact unless you request deletion. Refunds are possible within 14 days of signup or if Rise breached its contract, even if their policy claims "non-refundable."
Remember: Singapore's Consumer Protection (Fair Trading) Act is on your side. If Rise ignores you or treats you unfairly, CASE will escalate for you. Document everything, cancel promptly, take screenshots and act within 14 days if you want a refund. Stopee has helped thousands of consumers cancel subscriptions and recover money they thought was lost. Your rights matter, and you deserve transparency and fair treatment. Cancel with confidence, and don't hesitate to escalate if Rise pushes back.