Manage Reverse Health

How to cancel reverse health and protect your rights in singapore

What is reverse health

Reverse Health is a digital wellness subscription service that delivers personalised coaching, meal plans, fitness programs, and health tracking tools through a mobile app and web platform. You access curated content designed to support weight loss and chronic health improvement over time.

How the service works

The platform combines nutrition guidance, exercise routines, and progress tracking into a subscription model billed either directly through their website or via your app store (Apple App Store or Google Play). Reverse Health operates under Latvian ownership through Reverse Health, SIA, though the company markets globally, including to Singapore users who pay in SGD.

You receive access to meal recipes, customisable fitness content, health metrics tracking, and direct coaching support via the platform. The service is non-medical; it functions as a wellness app rather than a clinical treatment tool.

Pricing and plan options

Reverse Health offers tiered subscription plans at varying price points. Exact SGD pricing appears in your app store or on their platform at signup. Plans typically range from monthly to annual commitments, with annual subscriptions offering discounted per-month rates.

Check your app store directly for the current SGD price in your region. Stopee recommends taking a screenshot of your plan details before cancelling, as this serves as proof of your subscription terms.

Why consumers cancel reverse health

Understanding why people choose to cancel helps you decide whether cancellation is right for you, or whether you need to address a specific problem instead.

Common reasons for cancellation

Many users cancel because the service does not align with their health goals or lifestyle. Others find the personalised coaching less effective than expected, or they prefer working with a qualified nutritionist or personal trainer instead. Some discover that app-based accountability does not suit their personality, while others simply cannot sustain the financial commitment alongside other expenses.

Cost is a frequent factor. Subscription fatigue accumulates when multiple digital health, fitness, and wellness services compete for your monthly budget. If Reverse Health duplicates features you already get from another app or gym membership, cancellation becomes the logical choice.

Technical issues, poor user experience, or lack of responsive customer support can also push you toward ending your subscription. If you feel you are not getting value for money within the first 14 days of access, Reverse Health's refund policy may allow you to recover your payment.

When cancellation makes sense

Cancelling is the right move if you have decided the service no longer fits your needs, if you are facing financial hardship, or if you want to try a competing product. Cancelling is also sensible if you notice unexpected charges, if the app has stopped working, or if you have already achieved your health goals and no longer need structured guidance.

If you are unhappy but still interested in the service, contact Reverse Health support first via help@reverse.health to explore whether a pause, plan downgrade, or temporary suspension is available. Stopee has found that companies occasionally offer retention discounts when you express dissatisfaction, though Reverse Health does not explicitly advertise this option.

How to cancel reverse health

Your cancellation method depends on how you originally purchased your subscription. Follow the steps that match your billing method to ensure cancellation takes effect immediately.

Cancel via the reverse health website

If you subscribed directly through the Reverse Health platform (not via Apple App Store or Google Play), use these steps to cancel your account.

1. Visit the Reverse Health website and log into your account using your email and password.
2. Navigate to your account settings or profile menu, typically found in the top-right corner of the dashboard.
3. Select the option for "Subscriptions," "Billing," or "Manage Subscription" - wording varies by platform version.
4. Locate your active subscription and select "Cancel subscription" or "End membership."
5. Review the final confirmation screen, which will show your cancellation date (usually the end of your current paid period).
6. Click the final confirmation button to submit your cancellation request.
7. You will receive a confirmation email from help@reverse.health. Pro tip: save this email and take a screenshot of your account page showing the cancellation status.

Warning: Some platforms show a cancellation confirmation on-screen but require email verification to finalise it. Check your email inbox and spam folder within 10 minutes for a follow-up message from Reverse Health. Do not assume you are cancelled until you see "Cancellation confirmed" or "Your subscription has been cancelled" in their confirmation email.

Cancel via apple app store

If you purchased your Reverse Health subscription through the Apple App Store on your iPhone or iPad, you must cancel through Apple's own settings, not through the Reverse Health app.

1. Open the Apple App Store app on your iOS device.
2. Tap the profile icon (usually a silhouette or photo) in the top-right corner of the screen.
3. Select "Subscriptions."
4. Find "Reverse Health" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" or "Delete Subscription" (text varies by iOS version).
6. Choose your reason for cancellation if prompted (optional, but helpful for your record).
7. Confirm your cancellation on the final screen.

Apple will send you a confirmation email to your Apple ID account email address. Your subscription access continues until the end of your current billing period, even after cancellation. Pro tip: after cancelling, return to your Subscriptions list and confirm that Reverse Health no longer appears there or now shows a "Cancelled" status.

Warning: The Reverse Health app itself cannot cancel your Apple subscription. If you cancel only within the app and not through Apple's settings, your subscription will renew automatically at your next billing date. Stopee has found this confusion is the leading cause of unwanted charges after attempted app-based cancellations.

Cancel via google play store

If you purchased Reverse Health on an Android device via Google Play, complete cancellation through Google's settings and not through the app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Reverse Health" from your active subscriptions.
5. Select "Cancel subscription" or "Unsubscribe."
6. Follow any prompts to confirm your cancellation reason.
7. Tap "Cancel subscription" on the final confirmation screen.

Google will email your registered Google account with a cancellation confirmation. Your app access remains active until your current subscription period ends. Pro tip: after cancelling, navigate back to your subscriptions and verify that Reverse Health either disappears from your list or displays a "Cancelled" status.

What happens after you cancel

Understanding what to expect after cancellation helps you avoid confusion and spot any billing errors that may occur.

Your access during and after the paid period

When you cancel, Reverse Health stops future automatic renewals immediately. However, your app access and all paid features remain available until the end of your current subscription period. This is true whether you cancel via the website or through an app store.

For example, if you pay on the 1st of each month and cancel on the 15th, you retain full access through the end of that month (approximately the 30th or 31st). After that date, the app may restrict access to free features only, or it may display a "Subscription expired" message and prompt you to renew.

Pro tip: make the most of your remaining access time by downloading any content, saving meal plans as screenshots or PDFs, or exporting your progress data if the platform allows it. Many users regret not capturing their achievement records before losing access.

Account data and personal information

Your account profile, health data, progress history, and uploaded information typically remain stored in Reverse Health's database after cancellation unless you manually request deletion. This data is governed by their privacy policy, which you should review if you have concerns about data retention.

If you want your personal data deleted completely, log into your account during your remaining access period and look for a "Delete account" or "Request data deletion" option in account settings. Alternatively, email help@reverse.health with the subject line "Data deletion request" and include your full name, email, and account ID. Reverse Health must comply with data deletion requests under Singapore's Personal Data Protection Act (PDPA), though they typically allow 30 days for processing.

Unexpected charges after cancellation

It is frustrating when charges appear after you thought you had cancelled, and you are not alone in experiencing this.

If a charge appears on your statement after your cancellation date has passed, take these steps immediately:

• Check your cancellation confirmation email to verify the exact cancellation date and confirm you cancelled correctly.
• Log into your account on the Reverse Health website (if you still have access) and review your billing history to see what was charged.
• Compare the charge date against the confirmed cancellation date. If the charge occurred after cancellation, it is likely an error or a delayed processing issue.
• Email help@reverse.health with your confirmation number, the date of the unexpected charge, and a screenshot of your statement. Request a refund or credit.
• If Reverse Health does not respond within 7 business days, contact your bank or credit card provider and file a dispute or chargeback (though try support first, as this speeds resolution).

Stopee recommends keeping all cancellation confirmation emails and screenshots of your account status for at least 90 days after cancellation. This paperwork protects you if a dispute later arises.

Refunds and when you may qualify

Digital subscriptions are generally non-refundable, but Reverse Health does offer specific exceptions under their Fair Refund Policy and Singapore consumer law.

When reverse health will issue a refund

You may request a full refund if one of the following applies:

• No access within 14 days: If you did not receive access to your personalised weight-loss coaching program or core app features within 14 days of purchase, you qualify for a full refund. This covers cases where access was delayed, the app was broken, or features were unavailable.
• Defective service unresolved: If you reported a technical fault (app crashing, broken coaching tool, missing content) to support and the issue remains unresolved after 14 days, request a full refund with documentation of your support tickets.
• Fair Refund Policy exception: If you made good faith efforts to use the program (logged in on 14 or more consecutive days, followed meal plans, completed workouts, worked with your assigned coach) and did not achieve your desired health results, you may request a full refund within 35 days of purchase. You must provide supporting documentation, such as a screenshot showing 14+ consecutive days of app activity and a written explanation of why the program did not work for you.

How to request a refund

Email help@reverse.health with the subject line "Refund request" and include:

• Your full name and registered email address
• Your account ID (found in your profile or in your order confirmation email)
• The date you purchased and amount paid (in SGD or original currency)
• The specific reason for your refund request (e.g., "No access within 14 days," "App defect unresolved," or "Fair Refund Policy claim")
• Supporting evidence (screenshots of your account, your support conversation history, proof of 14+ days of usage, or a photo of your statement)

Pro tip: be specific and factual in your refund request. Vague claims like "I did not like the program" will be rejected; focus on the failure of the service to deliver what you paid for.

Refund timing and payment method

Approved refunds are processed within 10 business days to your original payment method. If you paid via credit card, the refund appears as a credit to that card account within 5 to 10 business days. If you paid via Apple App Store or Google Play, the refund returns to your app store account as a credit (you cannot request a direct bank transfer).

Warning: Avoid filing a chargeback with your bank if Reverse Health is processing your refund. Chargebacks can void approved refunds and damage your relationship with the company, making future disputes harder to resolve. Always allow 10 business days for a refund to appear before escalating to your bank.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act and Personal Data Protection Act (PDPA) protect you as a consumer against unfair trading practices and data misuse.

Unfair contract terms and cancellation rights

Under the Consumer Protection (Fair Trading) Act, any subscription clause that prevents you from cancelling or imposes unreasonable barriers to cancellation is potentially unenforceable. If Reverse Health's terms require you to pay an early termination fee, charges a penalty for cancelling before a minimum period, or makes cancellation deliberately difficult to find, you may challenge this with the Consumers Association of Singapore (CASE).

Fair contract terms allow you to cancel at the end of any billing period without penalty. If you cancel mid-cycle, you should lose access only from your cancellation date forward, not be charged an additional month.

Data protection under the PDPA

The Personal Data Protection Act grants you the right to request what personal data Reverse Health holds about you, to correct inaccurate information, and to request deletion of your data when the service ends. Reverse Health must comply with these requests within 30 days.

If Reverse Health collects your health data, dietary preferences, weight, medical history, or fitness metrics, this is personal data that deserves protection. If you believe your data has been misused, improperly shared, or retained after cancellation, you can lodge a complaint with the Personal Data Protection Commission (PDPC).

What to do if reverse health refuses to cancel or refund

If Reverse Health ignores your cancellation request, fails to stop charges, or denies a refund you believe you qualify for, escalate your complaint as follows:

1. Send a formal written complaint to help@reverse.health with the subject "Formal complaint: cancellation not processed" or "Formal complaint: refund denied." Include all dates, confirmation numbers, and evidence. Allow 7 business days for a response.
2. If Reverse Health does not respond or refuses your claim, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE can mediate disputes between you and the company.
3. If mediation fails, you may escalate to the Small Claims Tribunal if your claim is under SGD 10,000. File your case online at www.statecourts.sg.

Stopee advises keeping every email, receipt, screenshot, and confirmation number as evidence. Companies are more likely to refund when they see you have documented a paper trail.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds straightforward, but small oversights can leave you stranded with unwanted charges and frustration.

Mistake 1: cancelling only in the app, not through your billing method

The most frequent error is clicking "cancel" within the Reverse Health app itself and assuming you are done. The app cannot stop Apple or Google from billing you; you must cancel through their settings. Stopee has seen hundreds of users make this mistake and face charges for months afterward.

Action: If you used an app store, always cancel through that store's own subscription menu, not within the Reverse Health app.

Mistake 2: ignoring cancellation confirmation

You receive an on-screen message saying "Cancellation submitted" and think you are finished. Some platforms require email confirmation before the cancellation is final. If you do not click a link in your confirmation email, the cancellation may never complete.

Action: Check your email (and spam folder) within 10 minutes of submitting cancellation. Look for a message from help@reverse.health or Apple/Google with a "Confirm cancellation" link. Click it immediately.

Mistake 3: cancelling during a trial period without understanding the terms

Some trial offers convert to paid subscriptions automatically after the trial ends. If you cancel after the trial ends, you may not be eligible for a refund of any amounts already charged during the post-trial period.

Action: Before signing up for a trial, note the exact trial end date on your calendar. Cancel before that date if you do not want to be charged. If you are already in a paid cycle, check whether you fall within the 14-day refund window.

Mistake 4: confusing cancellation with account deletion

Cancelling your subscription ends billing but keeps your account active and your data stored. Deleting your account removes all personal information and profile data. These are separate actions. If you want both, you must cancel first, then request data deletion.

Action: After cancelling, visit your account settings and look for "Delete account" or "Request data deletion" if you want your data removed entirely.

Mistake 5: not saving your confirmation details

You cancel successfully, but months later a charge appears and you cannot remember when you cancelled or what the confirmation number was. Without proof, disputing the charge becomes nearly impossible.

Action: Immediately after cancelling, screenshot your confirmation page and save the confirmation email. Label the screenshot with the date and time. Store these files in a folder named "Subscriptions" that you keep for 6 months.

Checklist before you cancel

Use this checklist to ensure you cancel cleanly and avoid regrets or missed refund deadlines.

Cancellation address and contact details for reverse health

Reverse Health operates as a Latvia-registered company (Reverse Health, SIA) and does not maintain a physical office in Singapore. There is no local Singapore address where you can visit or send postal mail to cancel your subscription.

All cancellations and inquiries must be handled through digital channels:

• Email: help@reverse.health (preferred method for all cancellations and support requests)
• Website: Manage your subscription directly through your account dashboard at www.reversehealth.com
• App: Visit your account settings within the Reverse Health app for subscription management (though this does not replace app store cancellation)

Because Reverse Health has no Singapore office, your consumer rights claims should be directed to the Consumers Association of Singapore (CASE) if the company fails to respond or refuses your cancellation within 7 business days. Stopee has helped thousands of consumers cancel subscriptions globally, and when companies are unresponsive, CASE mediation or Small Claims Tribunal action becomes your most effective leverage.

Cancelling a subscription should be as simple as signing up for one. Reverse Health does make the process available through web and app store channels, but you must follow the correct steps for your billing method. Whether you are cancelling because the service is not working for you, because costs have become unmanageable, or because you have found a better alternative, Stopee wants you to cancel with confidence. Keep your documentation, understand your refund rights, and do not hesitate to escalate to CASE or your bank if Reverse Health ignores your request. You are in control here.