Manage Rise

How to cancel rise and reclaim your wellness routine in south africa

What rise offers and why you might want to cancel

Rise is a health and wellness platform built around sleep improvement and energy management, delivered through subscription apps and memberships available across South Africa. The service combines sleep tracking, guided meditations, affirmations, and AI-powered expert access to help you optimise rest and mental clarity.

Rise operates multiple branded offerings-including Rise Women membership and standalone apps like RISE: Manifest & Meditation and the Sleep Tracker-each with its own cancellation pathway and refund terms under South African consumer law. Understanding your options before you cancel protects your money and prevents unwanted charges.

The rise product ecosystem

Rise delivers wellness content through several subscription tiers: monthly and annual plans for meditation and manifestation guidance, dedicated sleep improvement memberships, and premium AI expert access. Pricing ranges from R199.99 monthly for basic meditation features to R2,299.99 annually for comprehensive access. Each tier carries different cancellation and refund rules, and Stopee has documented these distinctions to help you navigate cancellation without confusion.

Common reasons to cancel rise

You might cancel Rise because the app doesn't align with your sleep patterns, you prefer alternative meditation tools, costs add up across multiple subscriptions, or the promised results haven't materialised. Whatever your reason, South African consumer protection law entitles you to fair treatment during cancellation and a transparent refund process. Stopee supports your right to cancel quickly and recover funds where applicable.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) and National Credit Act (NCA) protect your subscription cancellation rights and set minimum standards for refunds and contract clarity.

What the consumer protection act guarantees

The CPA obliges Rise to be transparent about subscription terms, pricing, cancellation procedures, and refund conditions before you pay. If Rise fails to clearly display cancellation steps or refund timelines, you have grounds to escalate a complaint to the National Consumer Commission (NCC) or your provincial consumer protection authority.

Additionally, if Rise charges you after you cancel, or if the company refuses to acknowledge your cancellation request, the CPA empowers you to dispute the charge through your bank or credit provider. Stopee recommends keeping email confirmation of every cancellation request-this proof is your legal shield if a dispute arises.

The 72-hour refund window and exceptions

Rise's published policy allows refunds within 72 hours of your first payment and initial access. This is narrower than South Africa's 14-day cooling-off period for distance contracts (which the CPA recognises for online purchases), but Rise has chosen to enforce a stricter window. Request your refund via email to info@risewomen.org.za within 72 hours, clearly stating your dissatisfaction and request amount.

Non-refundable items under Rise's terms include event tickets and eBooks. However, if Rise misrepresented features before purchase or the service was not fit for purpose, you may have grounds to dispute a denial of refund through the NCC. Stopee advises documenting all promises made at sign-up-screenshots of feature descriptions strengthen your case if negotiation becomes necessary.

How to cancel rise: step-by-step by method

Cancellation pathways differ depending on which Rise product you subscribed to; follow the method matching your purchase channel to ensure your cancellation is processed correctly.

Cancelling rise women membership via email

Rise Women membership-whether monthly or annual-must be cancelled by direct email to the provider. App store controls do not cancel this subscription; you must use the email method below.

1. Open your email client and draft a new message to info@risewomen.org.za.
2. Include your full account email address, subscription plan type (monthly or annual), and the exact date your current billing cycle began.
3. Write a brief statement requesting cancellation-for example: "I request immediate cancellation of my Rise Women membership effective [end of current billing period]."
4. Send the email and await confirmation. Pro tip: Request a read receipt or follow up within 24 hours if you don't receive an automated response.
5. Once confirmed, verify that auto-renewal is disabled by checking your billing history in your account dashboard.
6. Save the confirmation email for your records-this is your proof of cancellation if a charge appears later.

Cancelling manifest & meditation or sleep tracker subscriptions

In-app subscriptions purchased through the Apple App Store or Google Play can sometimes be cancelled within the app itself or through your device settings, but Rise's policy directs you to email for certainty. This dual approach prevents app store systems from conflicting with Rise's billing records.

1. First, attempt cancellation within the app: open RISE: Manifest & Meditation or Sleep Tracker, navigate to account or subscription settings, and select cancel subscription if the option appears.
2. If no in-app option is available, or if you want to ensure cancellation is processed, email info@risewomen.org.za with the same information: account email, subscription name, and start date.
3. Wait for written confirmation before your next billing date.
4. Warning: Do not assume app store cancellation is complete; contact Rise directly to close the loop and prevent surprise charges.

Pricing tiers and what you're paying for

Understanding your current plan helps you calculate potential refunds and decide whether to downgrade instead of cancel.

If you have been charged at a rate not listed here, check your purchase confirmation email or contact Rise directly. Pricing may vary by region or have changed since your subscription began. Stopee recommends comparing your receipt to this table to spot overcharges before you cancel.

What happens after you cancel rise

Cancellation does not mean immediate loss of access; understanding the post-cancellation timeline helps you plan your wellness routine transition.

Access during the notice period

Once you cancel, you retain full access to Rise features until the end of your current paid billing period. If you cancelled mid-cycle on a monthly plan, you can still use the app through the last day of that month. Annual subscribers keep access until the anniversary date of their payment.

This grace period lets you export notes, download meditation recordings if permitted, and find replacement meditation or sleep apps without losing access the moment you hit send. Stopee advises taking screenshots or notes during this window in case you want to track practices or routines from your Rise sessions.

Auto-renewal stops immediately

Upon cancellation, Rise stops automatic billing for the next cycle. You will not be charged again unless you manually resubscribe. Verify this by checking your account settings or requesting confirmation from info@risewomen.org.za.

Account data retention and deletion

Rise's privacy and returns policy govern how long your account data is stored after cancellation. To request deletion of personal data-including sleep logs, meditation history, and contact details-email the provider and specify which data you want removed. South African consumer law (particularly the Protection of Personal Information Act) requires Rise to honour reasonable data deletion requests within 30 days where possible.

Refunds: eligibility, process, and how to escalate

Refunds are available only within a strict 72-hour window; acting fast is essential if you are unsatisfied with your purchase.

Requesting a refund within 72 hours

1. Email info@risewomen.org.za within 72 hours of your first payment and gaining access.
2. State your reason for dissatisfaction clearly-for example, "The app did not track my sleep accurately" or "The meditations do not suit my preference."
3. Include your account email, subscription plan, and the exact date and amount you were charged.
4. Request the full refund and ask for confirmation of processing.
5. Allow 5-10 business days for the refund to appear in your account; contact your bank if it does not arrive.

Pro tip: If Rise denies your refund after 72 hours, do not accept rejection without question. South African distance selling rules (under the CPA) may entitle you to a longer cooling-off period if Rise did not clearly disclose the 72-hour limit before purchase. Stopee recommends escalating to the NCC if Rise refuses to budge.

Non-refundable items

Event tickets, eBooks, and one-time purchases are explicitly non-refundable under Rise's terms. If you purchased a ticket to a Rise wellness event and cannot attend, ask whether the ticket is transferable to another person; some providers allow this as an alternative to a refund.

Escalation if rise refuses your refund

If Rise denies your refund claim and you believe the denial is unfair, escalate to the National Consumer Commission (NCC) or your provincial consumer office. Provide your refund request email, Rise's denial response, and evidence of your dissatisfaction (screenshots, notes). The NCC can compel Rise to reconsider and may award damages if the company acted in bad faith.

Stopee has seen consumers successfully recover refunds through NCC escalation even after 72 hours when the service was misrepresented or unfit for purpose. Document everything and stay persistent.

Common mistakes to avoid when cancelling rise

Cancelling a subscription feels frustrating, and that emotion often leads to oversights that cost you money. Here are traps Stopee has documented:

Relying on app store cancellation alone

Cancelling via Apple App Store or Google Play may not cancel your Rise subscription with the provider's billing system. Rise explicitly warns against this; app store controls and Rise's own database can fall out of sync, leading to phantom charges. Always email info@risewomen.org.za to confirm cancellation is complete.

Missing the 72-hour refund window

Once 72 hours have passed, Rise's refund policy says you are ineligible. However, this window begins when you first gain access, not when you subscribe. If you subscribed on Monday but didn't open the app until Wednesday, your 72-hour window runs from Wednesday. Track this carefully; set a phone reminder if you are on the fence about whether to keep the service.

Forgetting to verify auto-renewal is off

You request cancellation, assume it is done, and three months later discover you were still charged. Prevention is simple: log into your Rise account after cancellation and confirm the subscription status shows as inactive or cancelled. Screenshot this confirmation.

Not keeping proof of cancellation

If a charge disputes arises and you have no email confirmation of cancellation, Rise can claim they never received your request. Save every cancellation email you send and every confirmation you receive. These are your legal shield if negotiation becomes necessary.

Comparison: should you cancel, downgrade, or pause?

Cancellation is not your only exit; consider whether downgrading to a lower tier or pausing temporarily makes sense before you fully quit.

Email info@risewomen.org.za to explore downgrade or pause options before you commit to cancellation. Stopee has found that providers often accommodate these requests, and you may find a lower tier that still delivers value at a price you can sustain.

Cancellation contact details and support

Use this information to reach Rise and confirm your cancellation in writing.

Primary contact channel

Send all cancellation, refund, and account inquiries to: info@risewomen.org.za

Include your full account email, subscription type, and specific request in the subject line (e.g., "Cancellation request-[your name]-[account email]"). Expect a response within 24-48 hours on business days.

Corporate headquarters (reference)

Rise Science is headquartered in San Francisco; however, South African customers should contact the local provider email above. Rise Health, LLC (Grand Rapids, USA) manages app development; this address is less relevant for customer service but appears in legal terms. Stopee recommends using the South African email channel for faster resolution.

Your path forward: cancelling with confidence

Cancelling Rise is straightforward if you follow the email method, honour the 72-hour refund window, and keep proof of every step. South African consumer law backs your right to fair treatment; use the Consumer Protection Act as leverage if Rise resists your cancellation or refund claim.

Whether you are switching to another meditation app, reassessing your wellness budget, or simply moving on, Stopee empowers you to cancel without surprise charges or regret. Stopee has helped thousands of South African consumers navigate subscription cancellations with clarity and confidence-we understand the frustration, and we are here to guide you through every step. Document your cancellation email, confirm auto-renewal is off, and rest easy knowing your money is protected.

Ready to cancel Rise? Send your email to info@risewomen.org.za today, keep your confirmation, and take back control of your wellness routine and your budget.