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Cancel Circle Life: The Right Way
How to cancel circle life in singapore and reclaim your money
What is circle life and why cancellation matters
Circle Life (operating as Liberty Wireless Pte Ltd in Singapore) is a subscription mobile service that lets you manage your mobile plan, data usage and add-ons through a dedicated app. The service offers flexible monthly billing with no long-term contracts, but cancelling requires you to follow specific steps and timing rules, or you risk losing money or extending your service unintentionally.
Understanding your cancellation rights upfront protects you from unexpected charges and ensures you exit cleanly when you're ready. At Stopee, we've helped thousands of consumers navigate mobile service cancellations safely, so you don't pay a single dollar more than necessary.
Why consumers cancel circle life
Your reasons for leaving matter. You might cancel because you found a cheaper plan elsewhere, you're switching networks for better coverage, you're moving overseas, or simply because the service no longer fits your needs. Whatever the reason, Stopee is here to walk you through every step so you keep control of your money and your timeline.
Key facts about circle life cancellation
Before you call, know this: Circle Life requires you to complete at least one full billing cycle and have no outstanding balance before cancellation is approved. Termination requests must be made by 12 pm on or before the last day of the month to take effect that same month. If you miss this deadline, your service rolls over into the next billing cycle and you'll be charged again.
Circle life plans and pricing (early 2026)
Your current plan affects your refund eligibility and exit strategy, so review what you're paying before you cancel.
| Plan | Price | Billing cycle | Key features |
|---|---|---|---|
| 4G Lite | S$9.90 promo (first 3 months), then S$12.00 | Monthly | 200 GB local data, unlimited local calls, no contract |
| 4G Core | S$10.80 | Monthly | 350 GB local data, unlimited local calls, ~1 GB roaming in select countries |
| 5G Special (500 GB) | S$12.00 promo (original S$15) | Monthly | 500 GB local data, 5G speeds, unlimited local calls, roaming in select Asian countries, AI bundle |
| 5G Special (800 GB) | S$14.50 promo (original S$18) | Monthly | 800 GB local data, 5G speeds, unlimited calls, regional roaming, AI bundle |
| Add-on bundles | Varies (roaming, international, data top-ups) | Monthly or one-time | Optional extras that stack on top of base plans |
| Guarantee deposit | Variable (depends on plan and credit assessment) | Held for duration of service | Refundable after 365 days and account termination (subject to outstanding dues) |
Promotional rates and real costs
Circle Life attracts new customers with introductory pricing. The 4G Lite plan, for example, costs S$9.90 for your first three months, then jumps to S$12.00 monthly. The 5G Special plans offer substantial discounts upfront (S$12.00 instead of S$15 for the 500 GB plan), but only during the promotional window. Track your promo end date carefully. If you're cancelling before your standard rate kicks in, you may avoid higher charges altogether.
Your consumer protection rights in singapore
You're protected by Singapore's Consumer Protection (Fair Trading) Act when you deal with Circle Life, and understanding these rights is your strongest tool if the company resists your cancellation or refuses a refund.
What the law covers
Under the Consumer Protection (Fair Trading) Act, Circle Life must treat you fairly and honestly throughout your subscription and cancellation. The company cannot use unfair contract terms, hidden fees or misleading cancellation procedures to lock you in. If Circle Life refuses to process a legitimate cancellation or withholds a refund you're entitled to, you have the right to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your cancellation rights as a consumer
You have the right to cancel your subscription, subject to Circle Life's stated terms. However, the company's policy is stricter than Singapore's statutory cooling-off rules. For example, Circle Life does not automatically grant a 14-day refund window for service subscriptions, though it may allow refunds on physical product purchases within 5 days if you request in writing. A guarantee deposit held by Circle Life must be refunded within a reasonable timeframe after account termination and settlement of any outstanding dues.
How to cancel circle life: step-by-step methods
You have two distinct cancellation paths depending on how you signed up. Follow the correct method for your subscription type to avoid delays or rejected cancellation requests.
Cancel a direct circle life subscription by phone
This is the primary cancellation method for customers who signed up directly with Circle Life (not through an app store).
- Verify your account is eligible for cancellation. You must have completed at least one full billing cycle and have no outstanding balance owed to Circle Life.
- Check your most recent invoice or your Circle Life app to confirm your balance is zero.
- If you have outstanding dues, settle them before calling to cancel.
- Call Circle Life customer service on +65 8808 6868 during business hours (9 am to 6 pm, any day).
- Have your account number and registered phone number ready when you call.
- Speak clearly and confirm with the agent that you want to terminate your subscription.
- Request termination by the cut-off time. Warning: You must submit your cancellation request by 12 pm on or before the last day of the month for it to take effect that same month. If you call after 12 pm on the last day of the month, your service will roll into the next billing cycle and you'll be charged the full monthly fee.
- For example, if today is 30 April and you call at 11:30 am, your cancellation takes effect on 30 April. If you call at 12:30 pm, your service continues through 31 May and you incur another month of charges.
- Confirm the termination date in writing. Ask the agent to email you a cancellation confirmation with your final service date and any refund details.
- Keep this email for your records in case of billing disputes.
- Verify your service cuts off as promised. Check your Circle Life app on the confirmed termination date to confirm access is no longer available.
Cancel an apple app store or google play subscription
If you subscribed to Circle Life through Apple or Google's platforms, you manage cancellation directly within those ecosystems, not through Circle Life's customer service.
- Cancel an Apple App Store subscription.
- Open the Apple App Store app on your iPhone, iPad or Mac.
- Tap your profile icon at the top right, then select Subscriptions.
- Find and tap Circle Life, then select Manage Subscription.
- Tap Cancel Subscription and confirm when prompted.
- Pro tip: Apple allows you to cancel immediately or at the end of your current billing period. Choose immediate cancellation to stop charges now, unless you want to retain access until the end of the month.
- Cancel a Google Play subscription.
- Open Google Play on your Android device and tap your profile icon.
- Select Payments and subscriptions, then Subscriptions.
- Find Circle Life and tap Manage.
- Select Cancel subscription and confirm.
- Warning: If you subscribed through Apple or Google, Circle Life's customer service cannot process your cancellation. The app store subscription management is completely separate from Circle Life's direct billing system. Calling Circle Life about an App Store subscription will not cancel it.
What happens after you cancel circle life
Your subscription doesn't end instantly. Understanding the transition period and what you're owed protects your access and your wallet during those final weeks.
Service end date and access
Your service continues until the termination date you confirmed with Circle Life or through your app store account. On that date, your mobile service and access to the Circle Life app stops. You lose data, calling and texting capabilities, so plan your transition to a new provider carefully. If you've cancelled mid-month and your current provider needs time to activate your new number, overlapping service overlap briefly to avoid downtime.
Account closure and refundable balances
Any remaining guarantee deposit held by Circle Life is refundable once your account closes and you've settled all outstanding dues. The refund is processed to your original payment method. Deposits are typically returned within 7 to 14 business days, depending on your bank and Circle Life's processing speed.
Refunds and your money after cancellation
Circle Life's refund policy is more restrictive than you might expect, so know exactly what you can claim back before you cancel.
Guarantee deposit refund rules
- Refund requests for guarantee deposits are not permitted within the first 365 days after the deposit is placed. If your guarantee deposit was held for less than one year, you cannot request a refund until that 365-day window closes.
- Once eligible, refund requests are limited to a maximum of three times. Circle Life retains discretion to refuse further requests after three refunds.
- Your remaining deposit is refundable when you terminate your account, provided all outstanding dues are settled. Any unpaid charges or overages offset the refund amount.
Service subscription refunds (monthly charges)
Important: Circle Life does not offer refunds for unused service in the current billing period. If you cancel on the 15th of the month but paid for the full month, you forfeit the unused portion (unless you cancel before the cut-off and exit in the same month). This is why timing your cancellation at month-end matters.
Product purchases and the 5-day cooling-off window
- Refunds for physical product purchases (e.g., devices or add-ons) must be requested in writing within 5 days of order confirmation.
- Circle Life retains sole discretion to approve or refuse refunds. There is no automatic statutory 14-day consumer refund right in their terms, even though Singapore's Consumer Protection Act may provide additional protections if the company acts unfairly.
- Send refund requests to Circle Life's formal notice address: Henderson Building, Singapore (full details below). Keep a copy of your written request.
For the full refund terms, visit Circle Life's online transaction terms.
Common cancellation mistakes and how to avoid them
Cancelling a mobile subscription feels straightforward until a missed deadline or overlooked term costs you money. Here are the traps customers fall into, and how you sidestep them with Stopee's insider guidance.
Missing the 12 pm cut-off on the last day of the month
This is the costliest mistake. You call Circle Life at 2 pm on 31 May expecting your service to end 31 May, but the cut-off has already passed. Your subscription rolls into June and you're billed the full monthly fee, forcing you to contact customer service again to negotiate a credit or refund.
How to avoid it: Calendar your cancellation call for the 1st to 25th of the month. That removes any time-zone confusion and eliminates last-minute rush. If you must cancel late in the month, call before 10 am to be safe.
Forgetting to pay outstanding dues before cancellation
Circle Life won't process your cancellation until your account balance is zero. If you have unpaid overages, late fees or add-on charges, you must settle them first. Forgetting this step delays your exit by days or weeks.
How to avoid it: Log into your Circle Life app and check your account balance before calling to cancel. If you owe anything, pay immediately through the app or your registered payment method, then wait for the payment to clear (usually 1-2 business days) before calling customer service.
Attempting to cancel through the wrong channel
If you signed up via Apple App Store or Google Play, calling Circle Life's hotline won't cancel your subscription. The app store manages your billing independently. Calling customer service wastes your time and your subscription remains active, racking up charges.
How to avoid it: Before you call, check your Circle Life app or your bank statement to confirm how you pay. If charges appear under "Apple Subscriptions" or "Google Play," cancel through the app store (steps above). If charges are direct from Circle Life (not Apple or Google), call +65 8808 6868.
Not requesting written confirmation
You call, the agent confirms cancellation verbally, but weeks later you're still being billed. Without a written confirmation, you have no proof the agent accepted your cancellation request. Disputing the charge becomes harder.
How to avoid it: After your call ends, always ask the agent to email you a cancellation confirmation with your account number, requested termination date and final service date. If no email arrives within 24 hours, call back and request it. Keep that email forever.
Your cancellation checklist before you call
Use this checklist to prepare for a smooth, efficient cancellation call. Tick each box before dialling +65 8808 6868.
| Task | Status | Notes |
|---|---|---|
| Confirm account balance is zero (no outstanding dues) | ☐ Done | Check Circle Life app or latest invoice |
| Have your account number ready | ☐ Done | Found in your app or on your bill |
| Have your registered phone number ready | ☐ Done | The number associated with your Circle Life account |
| Call between 9 am and 6 pm (any day) | ☐ Done | If cancelling mid-month, call before 25th to be safe |
| Request written cancellation confirmation via email | ☐ Done | Essential for dispute resolution later |
| Note the confirmed termination date | ☐ Done | Write it down immediately after the call ends |
When to contact stopee and regulatory authorities
If Circle Life refuses to cancel your account, denies a refund you believe you're entitled to, or continues billing after your cancellation date, escalation is your next move. Stopee and Singapore's consumer protection system are built to resolve these disputes in your favour.
Contact stopee for guidance
Stopee specialises in subscription cancellations and knows the common resistance tactics used by mobile providers. If Circle Life stonewalls you after your cancellation request, Stopee can review your case, draft a formal complaint letter and guide you on your rights. Our team has helped thousands of consumers recover illegitimate charges and exit unfair subscriptions. Visit Stopee.com to connect with a consumer advocate who understands your situation.
Escalate to regulatory authorities
If Circle Life doesn't respond to your cancellation request within 5 business days, or if the company refuses to refund a guarantee deposit after account closure, you can file a complaint with:
- Consumers Association of Singapore (CASE): +65 6100 0315 or visit www.case.org.sg. CASE investigates unfair practices and helps recover money from non-compliant businesses.
- Competition and Consumer Commission of Singapore (CCCS): +65 6325 8266 or www.cccs.gov.sg. The CCCS enforces the Consumer Protection (Fair Trading) Act and can compel Circle Life to comply with your cancellation and refund rights.
Keep all correspondence with Circle Life (emails, call logs, payment records) for your complaint file. Regulatory authorities require evidence.
Compare: should you stay or cancel circle life?
Before you commit to cancellation, compare your current costs with alternatives so you're confident you're making the right financial choice.
| Factor | Circle Life strength | Reason to cancel |
|---|---|---|
| Price (monthly) | Competitive promo rates (S$9.90-S$14.50 early-bird pricing) | Standard pricing higher (S$12-S$18); competitors may offer better value long-term |
| Data allowance | 200-800 GB depending on plan; generous for local use | Light users waste allowance; switching to a lower-tier plan elsewhere saves money |
| Network and coverage | Uses Singapore's established 4G and 5G infrastructure | Coverage issues in your area; another provider offers better signal |
| Contract terms | No long-term lock-in; month-to-month flexibility | Hidden terms or unfair deposit rules frustrate your exit |
| Customer support | Phone support available 9 am-6 pm daily | Slow responses or unhelpful service on billing disputes |
| Overall fit | Best for moderate-heavy data users valuing flexibility | Cancel if a competitor offers lower rates, better coverage or faster support |
Circle life contact and formal cancellation address
For phone cancellation, call +65 8808 6868 between 9 am and 6 pm, any day. For formal written cancellation notices or refund disputes, send your letter to:
Circle Life (Liberty Wireless Pte Ltd)
Henderson Building
Singapore
Include your account number, registered phone number, cancellation date request, and the date of your letter. Send via registered mail or email with a delivery confirmation so you have proof of submission. Circle Life is legally required to acknowledge receipt within 5 business days.
Your path to freedom: cancel with confidence
Cancelling Circle Life is straightforward if you know the rules, meet the eligibility checks and time your request correctly. The 12 pm cut-off on month-end is non-negotiable, outstanding dues block your exit, and app-store subscriptions require cancellation through Apple or Google, not Circle Life directly. A written cancellation confirmation protects you if billing disputes arise later.
If Circle Life resists, your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are your leverage. CASE and the CCCS exist to enforce fair practices and recover your money. Stopee has helped thousands of consumers cancel subscriptions safely and reclaim refunds they were rightfully owed. Visit Stopee.com today if you need support navigating your Circle Life cancellation or if the company refuses to honour your request. Your money matters, and so does your peace of mind.