Manage Young Living

How to cancel young living in singapore and protect your rights

What is young living and why you might want to cancel

Young Living is a health and wellness company that sells essential oils, wellness products and membership bundles throughout Singapore and many other countries. The company operates through a combination of one-time purchases and subscription-based loyalty programs that offer member discounts, points and exclusive rewards.

Most customers in Singapore interact with Young Living through two main channels: the Essential Rewards monthly auto-ship program (their primary subscription service) and in-app purchases billed directly through Apple or Google. If you have joined as a Brand Partner or distributor, you may also have access to wholesale pricing and commissions tied to personal and team sales.

Whether you signed up for the Essential Rewards monthly loyalty program, purchased a bundle, or downloaded the mobile app, cancellation can feel complicated because Young Living splits their subscription management across multiple platforms. This guide from Stopee walks you through every cancellation method, explains your consumer rights in Singapore and helps you avoid costly mistakes.

Common reasons to cancel young living

People cancel Young Living memberships and subscriptions for many legitimate reasons: the monthly Essential Rewards auto-ship no longer fits your budget, you have accumulated more products than you use, you prefer to buy essential oils elsewhere, or you want to step back from the Brand Partner business opportunity.

Whatever your reason, cancelling early is your right as a consumer in Singapore, and Stopee is here to guide you through the process without friction.

The membership and subscription model explained

Young Living offers three main purchasing pathways. First, you can buy individual products as a one-time customer purchase with no ongoing commitment. Second, you can enrol in the Essential Rewards program, which triggers monthly auto-shipments of products you select, earning you PV (Product Value) rebates and member pricing discounts of around 24 per cent. Third, if you join as a Brand Partner or distributor, you unlock wholesale pricing, commission eligibility and access to their business support tools.

Subscriptions purchased inside the Young Living mobile app are billed separately through your Apple App Store or Google Play Store account, not through Young Living directly. This separation is critical: you cannot cancel an in-app subscription through the Young Living website alone.

Understanding your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including memberships and subscriptions.

What the consumer protection act covers

Under Singapore law, traders must not engage in misleading or deceptive conduct when advertising products or services. If Young Living misrepresented the Essential Rewards program or failed to disclose cancellation fees or auto-renewal terms clearly, you have legal grounds to dispute charges or demand a refund.

Additionally, the Act gives you the right to cancel a distance contract (including online purchases) within 14 calendar days of receipt, provided the goods remain unopened and in resaleable condition. Young Living's own return policy is more generous in some cases (60 days unopened for full refund, 90 days for credit), but the 14-day statutory protection acts as your baseline.

Escalation and enforcement

If Young Living refuses to process your cancellation or refund after you follow the correct procedures, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Media Development Authority (MDA). Stopee recommends keeping detailed screenshots, confirmation emails and timestamps of every interaction to support your case.

Most consumer disputes are resolved through dialogue, but having your documentation ready shifts the power dynamic in your favour.

Pricing overview for young living singapore

Here is a breakdown of the main membership and product costs you may encounter when cancelling or reviewing your account.

How to cancel young living via the website

The most straightforward cancellation path is through Young Living's Virtual Office, their online account manager for Singapore members. Follow these steps carefully to stop your Essential Rewards auto-shipment and avoid future charges.

Step-by-step: cancel via virtual office

1. Visit the Young Living Singapore website and log in to your Virtual Office account.
   • Use the email address and password you registered with Young Living.
   • If you forgot your password, use the "Forgot Password" link to reset it via email.
2. Navigate to the "Essential Rewards" or "Monthly Loyalty" section (the exact name varies by account type).
   • Look for a tab or menu item labelled "My Subscriptions", "Auto-Ship Orders" or "Loyalty Program".
   • This section displays all your active recurring shipments.
3. Select the recurring order you want to cancel.
   • If you have multiple monthly auto-ships, you can cancel one, some or all of them.
   • The order details will show the next scheduled shipment date and the PV value of items.
4. Click the "Cancel" or "Stop Auto-Ship" button (or equivalent option for your account).
   • Young Living may ask you to confirm your reason for cancellation-this is optional feedback and does not delay the process.
   • Some accounts show a "Pause" option instead; pause temporarily stops shipments but does not fully cancel.
5. Confirm the cancellation on the next page.
   • You will see a confirmation message on screen.
6. Screenshot the confirmation page and save any confirmation email Young Living sends you.
   • Pro tip: This screenshot is your proof of cancellation. Store it in a safe folder or email it to yourself.
   • Young Living confirmation emails typically arrive within minutes but can take up to 24 hours.

Verify cancellation within 3 to 5 days

After you submit your cancellation request, log back into your Virtual Office within 3 to 5 business days to confirm the Essential Rewards order no longer appears as active. Warning: If the auto-ship is still listed or you are charged again on your next billing date, contact Young Living customer service immediately with your cancellation screenshot as proof.

How to cancel in-app subscriptions (Apple and google)

If you purchased a Young Living subscription directly inside the mobile app using your Apple or Google account, you must cancel it through that platform, not through the Young Living website.

Cancel on apple devices (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Young Living app itself.
2. Tap your Apple ID profile at the top of the Settings menu.
   • You will see your name, email and photo.
3. Select "Subscriptions".
   • This shows all active subscriptions billed through your Apple account.
4. Find "Young Living Essential Oil" or the relevant Young Living subscription in the list.
   • Tap it to open the subscription details.
5. Tap "Cancel Subscription" or "Delete" (the exact wording depends on your iOS version).
   • Apple will show you the cancellation date and confirm that your access ends at the end of the current billing period.
6. Screenshot the confirmation screen showing the cancelled status.
   • Pro tip: Keep this screenshot as proof for Stopee's records if you need to dispute any further charges.

Cancel on android devices (Google play)

1. Open the Google Play Store app.
   • Do not open the Young Living app itself.
2. Tap your profile icon (usually a circle in the top right corner).
   • Select "Manage Your Google Account".
3. Navigate to the "Payments and subscriptions" tab.
   • Tap "Subscriptions".
4. Locate "Young Living Essential Oil" or the relevant subscription.
   • Tap it to view subscription details.
5. Tap "Cancel Subscription".
   • Google Play will ask you to confirm and may offer a brief survey about why you are cancelling.
   • Complete the cancellation by confirming your choice.
6. Screenshot the confirmation showing the subscription status as "Cancelled".
   • Save this screenshot for your records and for Stopee's reference if you need to follow up.

What happens to your account after cancellation

Cancelling your Essential Rewards auto-ship or in-app subscription stops future charges and shipments, but does not automatically close your entire Young Living account or erase your membership history.

Your account status post-cancellation

After you cancel, your Young Living account remains active with your personal details, purchase history and any accumulated loyalty points intact. If you were a Brand Partner or distributor earning commissions, those structures remain in place unless you formally request full account closure. You can still log into your Virtual Office, view past orders and access your account anytime if you change your mind and wish to reactivate.

If you want to permanently delete your account and all associated data, you must contact Young Living customer service directly and request account closure. This is separate from cancelling a subscription.

Outstanding charges and past orders

Cancellation does not refund products already shipped or charges already processed. If you were billed on the same day you cancelled, and the shipment has not yet dispatched, contact Young Living within 24 hours to request the charge be reversed. Stopee recommends being proactive here: call or email immediately with your cancellation confirmation screenshot and the transaction date.

Refunds and return policy after cancellation

Young Living allows returns within specific windows, but only unopened products in resaleable condition typically qualify for a full refund.

Full refund eligibility

You can return unopened products within 60 days of shipment for a full refund, less shipping charges. The product must be in original packaging and unmarked by use. Young Living processes full refunds to your original payment method within 7 to 14 business days after they inspect and accept the returned goods.

Account credit option

Unopened returns within 90 days of shipment may be credited to your Young Living account instead of refunded as cash. This credit incurs a 10 per cent handling fee and shipping deduction. Opened or partially used products are ineligible for full refunds but may receive proportional account credit (also minus 10 per cent handling and shipping) within 90 days if Young Living approves the return.

Brand partner exceptions

If you are a Brand Partner or distributor, your return and refund terms may differ. Some jurisdictions allow Brand Partners longer windows (up to 12 months in certain regions) or different credit structures. Review the terms that applied when you enrolled to understand your specific refund eligibility. Commissions or bonuses earned on returned products may also be adjusted or clawed back.

Common mistakes when cancelling young living

Cancellation missteps often cost you money or delay your exit from recurring charges. Here are the traps Stopee sees most frequently.

Mistake 1: cancelling only in one place

If you have both a Virtual Office account (Essential Rewards) and an in-app subscription, you must cancel both independently. Many customers cancel the website auto-ship and assume the in-app charges stop too-they do not. Check all three channels: your Young Living Virtual Office, your Apple/Google account, and any other billing platforms you used to enrol.

Mistake 2: confusing pause with cancellation

Young Living's Virtual Office sometimes offers a "Pause" button instead of or alongside "Cancel". Pausing temporarily halts shipments for 1 to 3 months but does not cancel the subscription. When the pause expires, your auto-ship resumes and you are charged again. Always select "Cancel" or "Terminate Subscription" if you do not want future charges.

Mistake 3: not saving proof of cancellation

Without a screenshot or confirmation email, you have no evidence you cancelled if Young Living disputes your claim or charges you again. Pro tip: Forward your confirmation email to yourself or a trusted contact and store screenshots in a cloud folder you can access anytime. This takes 30 seconds and protects you for months.

Mistake 4: cancelling but not requesting account closure

Cancelling the Essential Rewards auto-ship does not erase your Brand Partner account or delete your personal data. If you want Young Living to fully delete your account, you must explicitly ask for account closure in writing. Send a formal email to Young Living's Singapore office requesting full account termination and data deletion, and keep a copy of that email.

Mistake 5: ignoring a charge after cancellation

If you receive an unexpected charge 5 to 10 days after cancellation, act within 14 days. Contact your bank and Young Living simultaneously: dispute the charge with your bank and demand a refund from Young Living with your cancellation proof. The longer you wait, the harder it is to recover the money.

Cancellation checklist and timeline

Use this checklist to ensure you complete cancellation correctly and protect yourself if any issues arise.

Contacting young living singapore

If you encounter resistance, need to request account closure or want to dispute a charge, contact Young Living directly using the details below.

Young living singapore address

For primary cancellation and membership management correspondence, write to or visit Young Living at their Singapore office located at Somerset Road. This is also listed as the registered legal and headquarters address per ACRA (Accounting and Corporate Regulatory Authority) records.

Send any formal cancellation confirmation requests, account closure demands or refund disputes in writing to this address. Include your membership ID, email, full name and the date of your cancellation request. Keep a copy for your records.

Getting support from stopee

If Young Living refuses to honour your cancellation, processes a charge after you cancelled or misrepresents its terms, Stopee has helped thousands of consumers recover money and hold companies accountable. Visit Stopee.com to escalate your case, file a formal complaint or connect with consumer advocates who understand Singapore's Fair Trading Act and your rights.

Stopee operates independently from Young Living and advocates for consumers like you. Whether you are navigating the Essential Rewards program, in-app subscriptions or Brand Partner arrangements, Stopee provides the guidance and documentation support you need to cancel with confidence.

Summary and next steps

Cancelling Young Living requires you to act in two places: the Virtual Office (for Essential Rewards) and the Apple or Google platform (for in-app subscriptions). Save your confirmation screenshots, verify cancellation within 5 days and escalate immediately if any charges appear after your cancellation date.

Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act give you the right to cancel distance contracts within 14 days and to dispute misleading conduct. If Young Living resists, contact CASE or the MDA, and consider reaching out to Stopee for support.

Stopee is your ally in this process: we provide step-by-step cancellation guidance, track your communications and stand ready to escalate if the company does not honour your cancellation. By following this guide and using Stopee's resources, you take control of your subscription and protect your wallet.