Manage Yourself First

How to cancel yourself first and protect your wallet in singapore

What is yourself first

Yourself First is a digital wellness and mental health subscription service designed to help you build better self-care habits through guided exercises, personalised content, and interactive tools.

How the service works

You access Yourself First through either a web app or mobile application, with content tailored to support your mental wellbeing journey. The service operates on a paid subscription model, meaning you need an active plan to unlock premium features and resources. Pricing varies depending on your region and which platform you subscribe through, so check your app store or account dashboard for the current rates in Singapore.

What you get with a subscription

Your subscription grants you access to digital-only wellness content delivered via their app and web portal. You receive personalised exercises, guided meditations, and self-care resources designed to fit your lifestyle. However, once your subscription ends, your access to that paid content stops at the end of your current billing cycle.

Understanding your consumer rights in singapore

Before you decide to cancel, it's worth knowing what protections you have as a consumer purchasing digital services in Singapore.

Consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices, misleading advertising, and unsafe goods or services. While Yourself First may reference consumer laws from the UK, Australia, or the EU, those rules do not apply to you in Singapore. Your rights are governed by Singapore law, which means the company must be transparent about billing, cancellation terms, and refund conditions.

If Yourself First advertises a "100% Money-Back Guarantee" or any other consumer promise, they must honour it under Singapore law. If they refuse a refund without valid reason, you can escalate your complaint to the Consumers Association of Singapore (CASE) or your bank if charges continue after cancellation.

What this means for your cancellation

You have the right to cancel your subscription at any time. The company cannot lock you into an indefinite contract or make cancellation deliberately difficult. If you encounter barriers to cancelling, that itself may breach fair trading standards. Document all your cancellation attempts and keep records of emails, screenshots, and dates for any disputes.

Yourself first pricing and subscription plans

Here's what you'll pay for Yourself First in Singapore, based on current app store listings.

Current subscription rates

Prices shown are from the Singapore App Store. Always verify the current rates in your app store or account settings before subscribing, as promotional trials and regional pricing may change. When evaluating whether these plans suit your budget, remember that Stopee helps consumers understand the true cost of ongoing subscriptions, so you can make informed choices about what you commit to each month.

Should you cancel yourself first

Deciding to cancel is personal, but here are common reasons why people end their subscriptions.

Reasons to keep your subscription

• You actively use the guided exercises and find them beneficial for your mental health.
• The monthly cost (S$0.98) fits easily into your budget without strain.
• You're still exploring the platform and discovering valuable features.
• You use it alongside therapy or other wellness practices.

Reasons to cancel

• You've stopped using the app and forget it's renewing each month.
• The content no longer matches your wellness goals.
• You've found a free alternative that works better for you.
• The recurring charge conflicts with your current finances.
• You want to consolidate your wellness apps and use fewer subscriptions.

If you're unsure, you might pause your subscription temporarily instead of cancelling outright. However, if you know you won't return, cancelling cleanly avoids surprise charges. Stopee recommends reviewing all active subscriptions quarterly to catch ones you've forgotten about.

How to cancel yourself first step by step

Your cancellation method depends on where you subscribed. Follow the correct path for your platform to avoid failed cancellation attempts.

Cancelling via the web app

If you signed up directly through Yourself First's website or logged in via their web portal, follow these steps.

1. Visit app.yourselfirst.com in your browser and log into your account with your email and password.
2. Navigate to your Profile or Account section (usually in the top right or bottom menu).
3. Select Account settings or Subscription management.
4. Look for Manage Plans, Billing, or Subscriptions.
   • Click or tap the Cancel button next to your active plan.
5. Confirm your cancellation when prompted. The system will ask why you're leaving (optional feedback).
   • Pro tip: Provide honest feedback so the company can improve, but do not feel obligated.
6. Look for a confirmation message on screen and check your email for a cancellation receipt within minutes.
   • Warning: If no confirmation appears, your cancellation may not have processed. Proceed to the troubleshooting steps below.

Your access continues until the end of your current billing period. You will not lose access immediately upon clicking cancel.

Cancelling via apple app store

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's own subscription system, not within the Yourself First app itself.

1. On your iPhone or iPad, open Settings and tap your name at the top.
   • On a Mac, open System Preferences, click your Apple ID, and select Subscriptions.
2. Select Subscriptions (or Media & Purchases on some devices).
3. Find Love Yourself First in the list of active subscriptions.
   • Pro tip: The app may appear under a slightly different name in Apple's system than in your home screen.
4. Tap on the subscription and select Cancel Subscription or Manage Subscription.
   • Some versions show a red Unsubscribe option; tap that instead.
5. Confirm your choice when prompted. Apple will ask if you want to keep your remaining subscription days; confirm the cancellation.
   • Warning: Apple charges are often harder to dispute than direct charges. Cancelling promptly is essential if you want to avoid the next billing date.
6. Watch for an email confirmation from Apple within minutes.

Cancellations via Apple typically take effect immediately, but your access continues through the end of your current billing period.

Cancelling via google play store

If you subscribed through Google Play on an Android device, you cancel through Google's subscription settings, not the Yourself First app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner and select Payments and subscriptions.
   • Then select Subscriptions.
3. Find Love Yourself First (or Yourself First) in your list of active subscriptions and tap it.
4. Select Cancel subscription and confirm your choice when prompted.
   • You may see a retention screen asking you to keep the subscription or offering a discount. Scroll past this and select the final Cancel option.
5. Look for a confirmation message confirming that your subscription has been cancelled.
   • Warning: Do not close the app or go back without seeing the final confirmation. Many users think they've cancelled when they've only closed the menu.
6. Check your email for a confirmation from Google within the hour.

Google Play cancellations typically take effect within a few hours, though your paid access continues until the end of your current billing cycle.

If you're struggling to cancel

If cancellation buttons are missing, frozen, or you encounter error messages, try these steps.

1. Log out of the Yourself First app or website completely and close it entirely.
2. Wait 5-10 minutes, then log back in.
   • Sometimes servers need a moment to sync your account data.
3. Try cancelling again using the same method. If the button still doesn't work, move to step 4.
4. Email hello@yourselfirst.com with the subject Cancel subscription request.
   • Include your full name, email address, subscription date, and the date you attempted to cancel.
   • Attach screenshots showing the missing cancel button or error message.
   • Request written confirmation once they've processed your cancellation.
5. If you subscribed via Apple or Google and the store won't let you cancel, contact that store's support team directly (Apple Support or Google Play Help).
6. If email support doesn't respond within 7 business days and charges continue, contact your bank and request a chargeback or dispute.
   • Pro tip: Many banks can reverse unwanted charges within 60 days. Keep all your cancellation emails as evidence.

Stopping payment at the source is always an option if the company refuses to process cancellation. However, Stopee advises attempting direct cancellation first, as chargebacks can escalate disputes unnecessarily.

What happens after you cancel

Cancelling doesn't mean instant loss of access. Here's the timeline you can expect.

Your access timeline

When you cancel, you retain access to your paid content and features until the last day of your current billing cycle. If your monthly renewal was scheduled for 15 March, you can continue using Yourself First until 14 March at 23:59, then access ends automatically. The company does not charge you again after cancellation, and no prorated refund applies (you've already paid for that period).

After your access ends, you can no longer download new content or use premium features. Any offline downloads you made may still play depending on how the app stores them, but interactive features will be blocked.

Your account and personal data

Yourself First does not automatically delete your account when you cancel. Your profile, exercise history, and saved content remain stored on their servers unless you request deletion. If you want your data removed, email hello@yourselfirst.com and ask for complete account deletion or data removal under Singapore's Personal Data Protection Act (PDPA). Keep a copy of your request email for your records.

The company typically replies within 14-30 days confirming whether they've deleted your account. If they don't respond, you can file a complaint with the Personal Data Protection Commission (PDPC) in Singapore.

Can you get a refund after cancelling

Refund eligibility depends on how recently you subscribed and where you bought your plan.

Yourself first's refund policy

The company advertises a "100% Money-Back Guarantee," which means they'll consider refund requests case-by-case if submitted within 30 days of your original purchase. This applies to your initial subscription charge only, not to renewals after that period.

When Yourself First approves a refund, they typically process it within 5-10 business days. The money returns to the original payment method (credit card, debit card, or digital wallet). Check your bank statement 10-15 days after submitting your request. If the refund doesn't appear, email the company again with your original request and ask for a refund status update.

Refunds for app store purchases

If you subscribed through Apple App Store or Google Play, those stores handle refunds independently, and Yourself First has limited control. Apple grants refunds for app subscriptions up to 14 days after purchase if you request them via Settings. Google Play typically allows refunds within 48 hours of purchase.

To request a refund from Apple, go to Settings > [Your Name] > iTunes & App Store > Subscriptions > Love Yourself First > Report a Problem > Request Refund. For Google Play, open Play Store > Menu > Subscriptions > Love Yourself First > Cancel subscription, then select Request refund if eligible.

Warning: Requesting a refund from the app store automatically cancels your subscription. You cannot keep access while disputing the charge.

If neither the company nor the store helps

If you've tried both and neither has issued a refund, your bank is your next step. Contact your bank or credit card issuer and request a chargeback or dispute for Yourself First charges you believe are unauthorised or wrongfully charged. Provide your bank with copies of your subscription date, cancellation request emails, and any refund rejections. Banks typically investigate within 30-45 days.

Stopee has helped thousands of consumers recover funds through chargeback processes when companies failed to honour refund promises. Keep detailed records throughout the process.

Common cancellation mistakes to avoid

Cancellations often fail silently, leaving you vulnerable to surprise charges next month. Here's how to protect yourself.

Mistake 1: cancelling only in the app, not on the store

Many users delete the Yourself First app thinking that cancels their subscription. It doesn't. Deleting an app has no effect on billing; you must cancel through the platform where you signed up. If you use Apple or Google, you must cancel there, not in the app itself. Deleting the app simply removes access locally but leaves your subscription active and renewing.

Mistake 2: not saving your cancellation confirmation

Always screenshot or forward your cancellation confirmation email to yourself. If charges continue after cancellation, you'll need proof that you tried to cancel. Without documentation, disputing future charges becomes much harder. Forward confirmation emails to a folder you label "Subscriptions - Cancelled" so you can find them quickly if needed.

Mistake 3: assuming access stops immediately

You might cancel and then try to use Yourself First the next day, only to find you can't access premium content. This isn't a failed cancellation; it's normal if your billing period has ended. Check the original confirmation to see when your paid period actually finishes. If access ends before you expected, your renewal date may have been earlier than you thought.

Mistake 4: not checking for hidden renewal clauses

Some subscriptions renew under different names or bundle with other services. Before you assume Yourself First is fully cancelled, check your app store and email for other charges from related wellness or meditation apps. If you can't find anything, call your bank and ask for a list of all active subscriptions under your name and payment method.

Mistake 5: missing the refund window

Yourself First's 100% Money-Back Guarantee only covers refunds within 30 days of purchase. If you wait 40 days to request a refund, the company can refuse. Write down your subscription start date in your calendar and set a reminder for day 25. If you're unsure whether a refund is justified, email support on day 20 asking whether you qualify.

Yourself first cancellation checklist

Use this checklist to confirm your cancellation is complete and your account is fully closed.

Once you've ticked all boxes, your cancellation is secure. Stopee recommends checking your bank statement one week after cancellation to confirm no surprise charges appear.

Comparing yourself first to similar wellness services

If you're cancelling because Yourself First isn't the right fit, here are alternatives to consider.

Yourself First's price point (S$0.98 monthly) is significantly lower than competitors, which explains its appeal. However, lower price doesn't guarantee better value if you're not using the platform. Stopee recommends trying free alternatives first before committing to any paid wellness subscription.

What to do if charges continue after cancellation

If you receive a charge from Yourself First after cancelling, take immediate action.

Step 1: verify the charge is real

Check your bank or credit card statement carefully. The charge might appear under a parent company name or a different merchant code, not "Yourself First" directly. Search for any wellness, meditation, or app-related charges. If the charge is definitely from Yourself First, move to step 2.

Step 2: contact the company (within 24 hours of seeing the charge)

Email hello@yourselfirst.com with the subject Unauthorised charge after cancellation. Include your account email, the charge date, the amount (S$0.98 or S$9.98), and your original cancellation confirmation. Ask for an immediate refund and request a written response within 48 hours. Keep this email thread open in your inbox.

Step 3: contact the app store or payment platform

If the charge came through Apple or Google, report it to their support teams as well. Apple and Google both have dispute processes for unauthorised charges, and they'll issue a refund faster than contacting Yourself First directly.

Step 4: file a bank dispute if necessary

If the company and the store don't respond within 7 days, contact your bank. Tell them you've requested a refund, been denied or ignored, and want the charge reversed. Your bank will initiate a dispute investigation. Most banks can reverse charges within 30 days, so act quickly.

Step 5: escalate to consumer authorities

If your bank's dispute fails and the amount is significant, file a complaint with the Consumers Association of Singapore (CASE). Yourself First's failure to honour their own cancellation process may violate the Consumer Protection (Fair Trading) Act. CASE will investigate and can pressure the company to refund you. Stopee recommends keeping all documentation (cancellation emails, charge screenshots, bank statements, and dispute records) for at least one year.

Final summary and next steps

Cancelling Yourself First is straightforward when you follow the correct platform (web, Apple, or Google) and keep your confirmation. Your access continues until the end of your paid period, and you can request a refund within 30 days of purchase if you're unsatisfied. If charges continue unexpectedly, escalate through the app store, your bank, or CASE.

Remember that Stopee exists to guide you through exactly these scenarios. Whether you're cancelling a wellness app, a streaming service, or a fintech platform, understanding your rights and following a clear process protects you from hidden charges and poor customer service. Stopee has helped thousands of consumers cancel subscriptions cleanly, recover unexpected charges, and take control of their recurring expenses. Start your cancellation today with confidence, and if you hit any obstacles, revisit these steps or contact your bank for support.

For account cancellation or data deletion inquiries, contact Yourself First directly:

Email: hello@yourselfirst.com

If you experience billing disputes or service failures, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6461 1555.