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Cancel Flo: Step-by-Step Guide
How to cancel flo in singapore: your step-by-step guide and consumer rights
What flo is and why you might want to leave
Flo is a health and wellness app that helps you track your menstrual cycle, predict ovulation, log symptoms and plan your reproductive health with personalised insights. The app works on your phone or web browser and offers a free tier alongside a paid Premium subscription with advanced features.
You may have signed up for Flo to monitor your cycle, prepare for pregnancy or simply understand your body better. If you've decided the app no longer fits your needs, you're making an informed choice about your subscriptions, and Stopee is here to walk you through every step of cancelling.
Why cancellation matters
Flo Premium charges you on a recurring schedule through your chosen payment method. Unless you cancel before your next renewal date, the charge will go through automatically. Many people discover this too late and end up paying for a service they've stopped using.
By understanding your cancellation options now, you protect yourself from surprise charges and regain control of your spending.
Your cancellation options at a glance
Where you cancel depends entirely on where you bought Flo Premium. You might have signed up through the App Store (iPhone), Google Play (Android), the web, or a third-party payment provider like PayPal. Each platform has its own cancellation process, and Stopee will show you exactly how to navigate each one.
How to cancel flo on the web
If you subscribed to Flo Premium directly through the app.flo.health website using your email and password, you cancel through your account settings on that same website.
- Open your web browser and go to app.flo.health.
- Log in with your email address and password.
- Click on Menu (usually a three-line icon or your profile icon in the top left or right corner).
- Select Profile from the dropdown menu.
- Find and tap Manage Subscription.
- Select Cancel plan and confirm your cancellation.
Pro tip: Take a screenshot of your cancellation confirmation. This gives you proof of the date and time you cancelled, which matters if a charge appears later or if you need to dispute it.
If you paid for your web subscription using PayPal instead of a card, you must also cancel the recurring payment in your PayPal account itself. Flo's web cancellation stops their billing request, but PayPal may still show an active authorisation. Log into your PayPal account, go to Settings, then Automatic Payments, find Flo, and cancel it there as well.
What to expect after web cancellation
Once you complete the cancellation steps, Flo stops charging you on your next renewal date. Your account and all your logged data (cycle history, notes, symptom records) remain in your Flo account. You keep access to Premium features until the end of your current paid period, then the app reverts to the free version.
How to cancel flo on apple's app store (iPhone and iPad)
If you signed up for Flo Premium using your iPhone or iPad through the App Store, Apple handles all billing and cancellations. Flo cannot cancel App Store charges directly, so you must cancel through Apple's settings.
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the Settings menu.
- Select Subscriptions.
- Find Flo in your list of active subscriptions.
- Tap Flo to open its subscription details.
- Tap Cancel Subscription (or Edit, then Cancel, depending on your iOS version).
- Follow any confirmation prompts Apple displays.
Warning: You must cancel at least 24 hours before your renewal date to prevent Apple from charging you again. Check your confirmation email or the App Store to find your exact renewal date. Many people cancel only a few hours before renewal and still get charged; the 24-hour window is strict.
Pro tip: After you cancel, go back to your Subscriptions list and confirm Flo no longer appears. This confirms the cancellation took effect.
Apple refunds and escalation
Apple processes refund requests separately from cancellation. If you were charged and want your money back, contact Apple Support directly through your Apple ID or the App Store app. Flo cannot issue refunds for App Store purchases; only Apple can. Stopee recommends keeping your receipt email and the exact date you were charged when you contact Apple.
How to cancel flo on google play (Android devices)
If you subscribed to Flo Premium using an Android phone or tablet through Google Play, Google manages your billing and cancellation. Flo cannot cancel Google Play charges for you.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage your Google Play account.
- Tap the Subscriptions tab at the top of the screen.
- Find and tap Flo.
- Tap Cancel subscription.
- Select your reason for cancelling (optional) and confirm.
Warning: Like Apple, you must cancel at least 24 hours before your renewal date to stop the next automatic charge. Google will show you your renewal date in the subscription details screen. Cancel with time to spare.
Pro tip: Save a screenshot of the cancellation confirmation screen. Google sometimes takes a day or two to update your subscription status in the app, so the confirmation message is your best proof of timely cancellation.
Google play refunds and support
If you need a refund for a Google Play purchase, contact Google Play Support directly. You can request a refund for purchases made within the last 48 hours through Google Play's automated system, but beyond that window, you must contact support and explain your reason. Flo does not process refunds for Google Play purchases.
Understanding your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including digital subscriptions.
Your right to cancel and cooling-off periods
Under Singapore law, you have a statutory right to cancel distance contracts (like online subscriptions) within 14 days of purchase without giving a reason. This is your cooling-off period. However, some digital services have exemptions, and Flo's terms may claim they do not offer refunds after a certain period.
Even so, if Flo's published cancellation policy contradicts Singapore consumer law or is not clearly communicated to you before purchase, you may have grounds to escalate. If Flo refuses a refund and you believe you cancelled within a fair timeframe, contact the Consumers Association of Singapore (CASE) or the Ministry of Health Consumer Protection (MoH) for guidance.
Subscription transparency and automatic renewal
Singapore law requires that subscription services clearly disclose all terms before you buy, including the price, renewal date, and how to cancel. If Flo's sign-up process was confusing, did not clearly state the renewal date, or buried cancellation instructions, this is a breach of fair trading standards. Stopee recommends documenting everything you saw during sign-up and keeping all emails from Flo.
If you were charged without clear consent or notification, contact CASE or the Competition and Consumer Commission of Singapore (CCCS) with your evidence.
Flo pricing and plan details in singapore
Flo offers a free tier and a Premium tier. The table below shows the pricing you are likely to see when you sign up in Singapore, though exact prices may vary slightly by platform and promotions.
| Plan | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| Flo Free | Free | Ongoing | Basic cycle tracking, community, limited insights |
| Flo Premium (monthly) | S$14.98 | Monthly, auto-renews | Advanced predictions, symptom tracking, health insights, ad-free |
| Flo Premium (annual) | S$99.98 | Annual, auto-renews | Same as monthly, plus savings vs. monthly billing |
| Flo Premium (trial) | Free (usually 7 days) | Trial period, then auto-converts to paid plan | Full Premium features during trial, then charged automatically |
Warning: Free trials auto-convert to paid subscriptions at the end of the trial period unless you cancel before the trial expires. Many users miss the trial end date and get charged unexpectedly. Set a phone reminder 3 days before your trial ends so you remember to cancel if you do not want to be charged.
What happens after you cancel flo
Cancelling stops future automatic charges, but your access to Premium features continues until the end of your current billing period.
Your access and data after cancellation
Once your paid period ends, Flo removes Premium features and your app reverts to the free version. You lose access to advanced predictions, detailed symptom insights, and ad-free browsing. However, all your logged data-your cycle history, symptom notes, and past tracking-stays in your account. You can resubscribe anytime and your data will still be there.
If you want to delete your account and all your data permanently, you can do so through your Flo account settings or by contacting Flo support. Stopee recommends downloading or screenshotting any important health information before you delete your account, just in case you need it later.
Stopping unwanted emails
After cancellation, Flo may still send you promotional emails, reminders, or re-engagement messages. You can unsubscribe from these by clicking the unsubscribe link at the bottom of any email. Do not reply to the email itself; use the unsubscribe link to remove yourself from their mailing list permanently.
Refunds: what you can expect
Flo's published refund policy states that refunds may be issued only within 7 days of your purchase date, but this policy varies by platform and region.
Refunds through flo directly
If you were charged within the last 7 days and want a refund, contact Flo Support through their help centre. Be prepared to provide your receipt, transaction ID, and a brief explanation of why you want a refund. Flo reviews each request individually and may deny your request if it falls outside their 7-day window.
If Flo denies your refund, you still have options through your payment provider or consumer authorities in Singapore.
Refunds through apple, google, or PayPal
Each payment platform has its own refund policy and process:
- Apple: Contact Apple Support directly. Apple may refund purchases made within the last 48 hours automatically, or you can request an exception if you have a valid reason.
- Google Play: Contact Google Play Support. You can request a refund within 48 hours of purchase through the automated system, or contact support for refunds beyond that window.
- PayPal: Log into your PayPal account, go to your transaction history, find the Flo charge, and click "Request a refund" or "Dispute this transaction." PayPal will investigate and may refund you if you have a valid claim (e.g., you cancelled on time but were still charged).
Pro tip: If you dispute a charge with your payment provider, inform Flo at the same time. Many companies will offer a goodwill refund once they hear a dispute has been filed, just to avoid the cost of fighting it.
Common mistakes people make when cancelling flo
Cancelling a subscription sounds simple, but small oversights can lead to unwanted charges and frustration. Stopee has helped thousands of consumers untangle these mistakes, and here are the biggest ones.
Mistake 1: cancelling the app instead of the subscription
Deleting the Flo app from your phone does not cancel your subscription. Your subscription is linked to your Apple ID, Google Account, or email-not to the app itself. You must cancel through your subscription settings, not by deleting the app. Thousands of people have made this mistake and discovered a charge weeks later.
Mistake 2: missing the 24-hour rule on apple and google
Both Apple and Google require you to cancel at least 24 hours before your renewal date. If you cancel 6 hours before renewal, you will still be charged. Set a phone reminder for 2 days before your renewal to avoid this trap.
Mistake 3: not cancelling the PayPal recurring payment
If you paid via PayPal on the web, cancelling in Flo's settings is not enough. You must also go into your PayPal account and cancel the recurring payment authorisation. Otherwise, PayPal may still attempt to charge Flo on your behalf even after Flo has stopped requesting payment.
Mistake 4: assuming a free trial won't charge you
Free trials convert to paid subscriptions automatically. You must cancel before the trial ends, not after you are charged. If you forget, you will be charged at least once. Stopee recommends cancelling the day you sign up for the trial, then enjoying the full trial period knowing you will not be charged.
Mistake 5: not keeping cancellation proof
If a charge appears after you cancelled, your only proof of timely cancellation is a screenshot, confirmation email, or support ticket. Without proof, payment providers and Flo will assume you did not cancel in time. Always screenshot your cancellation confirmation.
Checklist: before and after you cancel
| Task | Timing | Why it matters |
|---|---|---|
| Find your renewal date | Before cancelling | You must cancel 24+ hours before this date to avoid the next charge |
| Identify where you signed up | Before cancelling | Web, App Store, Google Play, and PayPal all cancel differently |
| Set a phone reminder 2 days before renewal | Right now | Prevents accidental charges if you forget the exact date |
| Complete cancellation steps on your chosen platform | Before renewal | Each platform (Apple, Google, web) requires its own cancellation |
| Screenshot your cancellation confirmation | Immediately after cancelling | Proof of timely cancellation if disputes arise later |
| Verify no charge appears within 7 days | Within 7 days of cancellation | If a charge does appear, you have proof of your cancellation attempt |
Flo contact information and escalation
If you encounter problems cancelling Flo or dispute a charge that appears after cancellation, you have several escalation paths.
Contacting flo directly
Flo's official support centre is at help.flo.health. You can submit a support ticket through their help portal, and responses typically arrive within 2-3 business days. When you contact Flo, include your email address, the date of the disputed charge, your renewal date, and your cancellation attempt date if applicable.
Contacting your payment provider
If Flo does not respond or refuses to refund you, contact your payment provider (Apple, Google, PayPal, or your bank). These organisations have dispute resolution teams and can force a refund if you have evidence of a valid claim.
Singapore consumer authorities
If Flo or your payment provider refuses to help, escalate to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). These agencies investigate unfair trading practices and can intervene if a company violates Singapore's Consumer Protection (Fair Trading) Act.
Pro tip: Keep all communication with Flo, your payment provider, and any consumer authority in a single folder. This creates a paper trail that strengthens your case if you need to escalate further.
Summary and next steps
Cancelling Flo is straightforward once you know where you signed up and which cancellation method applies to you. Whether you subscribed through the web, App Store, Google Play, or PayPal, Stopee has shown you the exact steps to follow. Cancel at least 24 hours before your renewal date, save your confirmation, and verify that no unexpected charge appears within 7 days.
If a charge does appear after you cancel, contact your payment provider first, then escalate to consumer authorities in Singapore if necessary. Your rights are protected under the Consumer Protection (Fair Trading) Act, and Stopee is here to empower you to reclaim them.
Stopee (stopee.com) has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. Whether your next step is cancelling Flo or learning your rights against another company, Stopee is your trusted guide to taking control of your spending and protecting your wallet.