Manage Flo

How to cancel flo and protect your reproductive health privacy

What flo is and why you might want to cancel

Flo is a health and wellness app that tracks your menstrual cycle, predicts fertility windows, and delivers personalised reproductive health insights. The app offers free basic features alongside paid Premium plans that unlock deeper analytics, advanced predictions, and exclusive health content. Many South African users subscribe for cycle tracking and ovulation planning, but circumstances change-whether that's privacy concerns, budget constraints, or simply moving to another app. At Stopee, we understand that cancelling a subscription should be straightforward and worry-free.

Where flo operates and how subscriptions work

You manage Flo subscriptions through the platform where you originally signed up: the Apple App Store (iOS), Google Play Store (Android), the Flo web interface, or PayPal. This matters because cancellation must happen on the same platform you used to subscribe. If you signed up via the App Store, you cancel through App Store settings-not through the Flo app itself. Stopee recommends double-checking which platform processed your payment before starting the cancellation process, as using the wrong channel is one of the most common delays we see.

Your consumer rights in south africa

Under South Africa's Consumer Protection Act 68 of 2008, you have the right to cancel most digital subscriptions within a reasonable period if the service fails to meet agreed standards. While paid apps typically fall outside the 14-day cooling-off period (which applies to distance contracts), you retain the right to dispute charges that were not authorised or to demand a refund if Flo fails to deliver promised services. Stopee encourages you to keep all receipts and communication records-they strengthen your position if a dispute arises.

How to cancel flo on each platform

The cancellation process differs slightly depending on where you subscribed; we've broken down every method so you complete it correctly on the first attempt.

Cancel flo on iOS through the app store

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID (your name) at the top of the screen.
   • If you haven't set up Face ID or Touch ID, you'll be asked to authenticate.
3. Tap Subscriptions.
4. Find and tap Flo in the list of active subscriptions.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted.

Pro tip: Apple shows your next billing date at the top of the Flo subscription card. Make a note of this-you'll retain Premium access until that date, even after cancelling today.

Warning: Cancel at least 24 hours before your renewal date. If you cancel on the renewal day itself, Apple may still charge you. Stopee advises setting a phone reminder the day before your billing cycle.

Cancel flo on android through google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Tap Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Flo in your active subscriptions list.
6. Tap Cancel subscription.
7. Follow the on-screen prompts to confirm cancellation.

Pro tip: Google Play shows your cancellation status immediately; you'll see "Subscription cancelled" with a future end date. Keep this screen for your records.

Warning: Like Apple, Google requires cancellation at least 24 hours before your next billing date to prevent a final charge. Stopee sees many cancellations fail because users wait until the last few hours.

Cancel flo on the web or through the flo website

1. Log into your Flo account on the web app or mobile web (flo.health or similar).
2. Tap your avatar or profile icon (usually top-left or top-right).
3. Select Profile or Account Settings.
4. Find Manage Subscription or Subscription Settings.
5. Tap Cancel or Cancel Plan.
6. Confirm your cancellation and note the end date.

Pro tip: The web interface often shows the most detail about your subscription status and next billing date. Stopee recommends using this method if you're unsure about your platform of purchase.

Cancel flo if you pay through PayPal

1. Log into your PayPal account at paypal.com.
2. Click your profile icon (top right) and select Account Settings.
3. Click Payments on the left menu, then Manage automatic payments.
4. Find Flo or Flo Health in the list of subscriptions.
5. Click the subscription and select Cancel.
6. Confirm the cancellation.

Warning: If Flo is linked to your PayPal account but you originally subscribed through Apple or Google, you still need to cancel through those platforms, not PayPal. Cancelling only on PayPal may leave the subscription active on the app store. Stopee always recommends cancelling on the platform where the charge appears.

What happens to your flo account after you cancel

Cancelling your subscription doesn't erase your account or delete your health data immediately-understanding what changes and what remains protects your privacy and account access.

Your premium access and billing after cancellation

When you cancel, Flo typically grants you full Premium access until the end of your current billing cycle. You won't be charged again after that date, and your subscription will not renew. This grace period allows you to explore alternatives or change your mind within the same paid period without losing access you've already paid for. Stopee advises taking screenshots of important insights before the access expires if you want to keep records.

Your personal health data and account

Cancelling the subscription does not automatically delete your Flo account, your cycle history, or your health entries. Your data remains on Flo's servers unless you separately request account deletion. If you wish to remove all personal information-including cycle logs, health notes, and device identifiers-you must contact Flo support directly or visit your app's privacy settings. In South Africa, you have the right to request data deletion under the Protection of Personal Information Act (POPIA); Stopee recommends mentioning this legal right if Flo hesitates to comply.

Reactivating your subscription later

If you decide to resubscribe to Flo after cancellation, your old account and data will typically reappear, and you can resume where you left off. Flo may also offer re-engagement discounts to lapsed subscribers-watch for promotional emails after you cancel. Stopee encourages you to compare current pricing before resubscribing, as pricing tiers and promotional offers change frequently.

Refunds and your options if you're charged unfairly

Flo's refund policy varies by platform and payment method; understanding your specific rights prevents miscommunication and protects your money.

Flo's general refund policy

Flo states that refunds are not guaranteed once a billing cycle has begun or a free trial has ended. However, the payment platforms-Apple, Google, and PayPal-often have their own refund policies that can override Flo's stance. Stopee advises you to pursue refunds through the platform that charged you, as they have final authority over refund decisions.

Requesting a refund on the app store (iOS)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (top right).
3. Tap Purchase History.
4. Find the Flo charge you want to dispute and tap the three-dot menu icon next to it.
5. Select Report a Problem.
6. Explain why you want a refund (e.g., "Charged without consent" or "Service not as described").
7. Submit your report.

Apple typically responds within 3 to 5 business days and may refund the charge directly to your payment method. Stopee has seen Apple grant refunds for "didn't mean to subscribe" and "service not working" claims with high success rates.

Requesting a refund on google play (Android)

1. Open the Google Play Store app.
2. Tap your profile icon (top right).
3. Tap Payments and subscriptions, then Subscriptions.
4. Tap the Flo subscription.
5. Tap the three-dot menu icon and select Report a problem.
6. Describe your issue in detail and submit.

Google Play offers a 48-hour refund window for subscription purchases, even if you cancel within that period. Beyond 48 hours, refunds are discretionary but granted if you can demonstrate that Flo failed to deliver promised features. Stopee advises being specific-"Fertility predictions are inaccurate" is stronger than "I don't like the app."

Requesting a refund via PayPal

If Flo charged you through PayPal, log into your PayPal account, find the transaction, and click Report. Explain the issue and request a refund. PayPal typically investigates within 10 business days. If you don't recognise the charge at all, this is a fraud dispute-PayPal handles those more quickly, often ruling in your favour within 3 to 5 days. Stopee reminds you to keep all correspondence with Flo, as it strengthens your PayPal claim.

Flo pricing, plans, and what you're paying for

Flo pricing varies by region and payment platform; knowing current rates helps you decide whether to cancel or switch plans.

Current flo subscription plans and pricing

Pro tip: Prices displayed in app stores may show in Saudi Riyal (SAR) or another currency if you're accessing the app store from a shared account or VPN. Always confirm the ZAR price at the moment of purchase; your receipt will show the exact amount charged.

How to check your current plan and pricing

Open Flo, navigate to your profile or account settings, and look for "Subscription" or "Manage subscription." This screen shows your current plan, next billing date, and exact price. Cross-reference this with your app store subscription page to ensure they match. Stopee advises screenshotting this information before cancelling-it's your proof of what you paid.

Common cancellation mistakes and how to avoid them

Cancelling subscriptions can feel stressful, especially when health data is involved; we've identified the mistakes that trip up most people and how to sidestep them.

Cancelling in the wrong place

The biggest error Stopee sees is users cancelling through the Flo app itself instead of their app store account. The Flo app may allow you to pause or manage your subscription, but the actual cancellation-the one that stops future charges-must happen in Apple Settings, Google Play, or PayPal. If you cancelled in the app but charges continue, log into your app store account immediately and cancel there too.

Cancelling too late in the billing cycle

Many users cancel on their renewal date or just hours before it, only to see a final charge appear. App stores process renewals automatically at the exact time of your purchase; cancelling within hours of that time often fails. Stopee strongly recommends cancelling at least 2 to 3 days before your billing date to avoid this trap.

Assuming cancellation equals data deletion

You cancel your subscription expecting your cycle logs and health entries to vanish-but they don't. Flo retains your data indefinitely unless you explicitly request account deletion. If privacy is your cancellation reason, take the extra step to delete your account through Flo's support or the app's settings menu. Stopee advises noting the date you request deletion and following up if you don't receive confirmation within 30 days.

Forgetting to cancel on all platforms

If you've used Flo on multiple devices or platforms, check each one separately. A subscription active on both iPhone and Android will charge twice. Log into the app store for each device and cancel independently. Stopee recommends using the Flo web portal to manage all subscriptions from one place-it often provides a clearer overview.

Your step-by-step cancellation checklist

Use this checklist to confirm you've completed every cancellation step correctly and safely.

• Identify which platform you subscribed on (App Store, Google Play, web, or PayPal).
• Note your next billing date from your subscription details.
• Cancel at least 2 to 3 days before the renewal date.
• Complete the cancellation on the correct platform (not just the Flo app).
• Screenshot or note the confirmation message and cancellation date.
• Verify within 24 hours that your subscription shows "Cancelled" (not just "Paused").
• Request data deletion if you want your health information removed.
• Check your bank or payment method for any unauthorised charges after cancellation date passes.
• Keep receipts and cancellation confirmations for at least 90 days (for refund claims).

Escalation and when to contact south african consumer authorities

If Flo refuses to refund you, charges you after cancellation, or ignores your data deletion request, you have legal recourse.

Contact flo support first

Submit a detailed complaint to Flo through the in-app support chat, explaining the specific charge, date, and amount. Include screenshots of your subscription cancellation confirmation and any app store refund rejection. Allow 7 to 10 business days for Flo to respond. Stopee recommends sending this request in writing (email if possible) so you have a dated record.

Escalate to the national consumer commission (NCC)

If Flo doesn't respond or refuses to refund you, file a complaint with the National Consumer Commission (NCC), South Africa's official consumer protection authority. The NCC investigates unfair business practices and can compel refunds or corrective action. You can lodge a complaint online at www.ncc.org.za or visit an NCC office. There is no cost to file.

Dispute the charge with your bank or payment provider

If Flo continues charging after you've cancelled and the NCC process is slow, contact your bank and dispute the charge as unauthorised. Most South African banks offer chargeback protection for subscription disputes. Provide your cancellation confirmation and bank the evidence-your bank will reverse the charge within 30 to 60 days while investigating. Stopee advises doing this in parallel with the NCC complaint for maximum leverage.

Your consumer rights under south african law

South Africa's Consumer Protection Act and Protection of Personal Information Act (POPIA) give you specific rights when cancelling digital subscriptions.

Right to cancel and fair billing

You have the right to cancel a digital subscription at any time, and companies must not charge you after cancellation. If Flo charges you past your cancellation date, this violates the Consumer Protection Act Section 24, which prohibits unfair contract terms and misleading billing practices.

Right to data protection and deletion

Under POPIA, you can request that Flo delete all your personal health information (cycle logs, notes, device data) at any time. Flo must respond to your deletion request within 20 business days. If they refuse without valid reason, you can escalate to the Information Regulator, South Africa's data protection authority. Visit www.justice.gov.za/inforeg for details.

Right to refunds for failed service

If Flo fails to deliver promised features (e.g., fertility predictions don't work, app crashes regularly, health insights are absent), you may be entitled to a refund under consumer law, even outside the app store's 48-hour window. Document the failure, report it to Flo, and escalate to the NCC if Flo doesn't compensate you within 30 days.

Final summary and next steps

Cancelling Flo is straightforward when you follow the right platform and timing-App Store, Google Play, or PayPal, always at least 2 to 3 days before your renewal date. Keep your cancellation confirmation, manage your data deletion separately, and don't hesitate to dispute charges or escalate to the NCC if Flo refuses a legitimate refund or continues billing after cancellation. At Stopee, we've helped thousands of South African consumers cancel subscriptions safely, recover refunds, and protect their privacy. Visit Stopee.com to explore cancellation guides for other apps and services, compare subscription alternatives, and stay informed about your consumer rights. You deserve transparency, fair pricing, and control over your personal health data-Stopee is here to make that happen.

Contact flo health UK limited for data requests and complaints

Registered office address for legal correspondence:
Flo Health UK Limited
(Check the Flo website for the current registered address, as it may update; alternatively, request it from Flo support.)

For urgent issues, use the in-app support chat or email support@flo.health. For data deletion or POPIA requests, reference your right to deletion and your location (South Africa) in your message. Stopee recommends keeping copies of all correspondence for your records.