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84%
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60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
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44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Feeling.Me: The Right Way
How to cancel Feeling.Me: your complete south african guide
What Feeling.Me is and why you might want to leave
Feeling.Me is an AI-powered platform designed to support emotional wellness and relationship health through personalised assessments, couples games, and guided insights. The service operates through mobile apps and web access, relying on subscription models and credit packages to fund ongoing features. If you've signed up and now feel the service isn't meeting your needs-or your budget simply doesn't accommodate the monthly cost-cancelling is straightforward once you know where to look. At Stopee, we help thousands of South Africans navigate subscription cancellations every month, and Feeling.Me cancellations are among the most common queries we receive.
Core features and how billing works
Feeling.Me offers subscription tiers that grant access to couples games, challenges, and AI-guided content modules. The platform also sells credit packages for unlocking additional resources. Most critically, subscriptions auto-renew unless you actively cancel them. This means your payment method will be charged again at the end of each billing cycle unless you take action. Understanding this auto-renewal mechanism is the first step toward avoiding unexpected charges.
Why you might consider cancelling
Common reasons South African users cancel Feeling.Me include unexpected auto-renewals, discovering cheaper alternatives, unused features, or simply deciding the service doesn't align with their wellness goals. Whatever your reason, Stopee believes you deserve a painless exit without hidden steps or confusing redirects.
Your consumer rights in south africa
South Africa's Consumer Protection Act (No. 68 of 2008) gives you legal ground to cancel digital services and request refunds under specific conditions.
What the consumer protection act says about cancellations
The Act grants you the right to cancel a service contract within 14 calendar days of conclusion, provided the service hasn't fully been performed. For digital goods like Feeling.Me subscriptions, once you've used the service (accessed games, consumed credits), the 14-day cooling-off period typically no longer applies. However, for unused credit packages, you have stronger footing. Feeling.Me's own terms acknowledge a 180-day refund window for unused credits-this is more generous than the statutory minimum and works in your favour.
Your escalation path if Feeling.Me refuses
If Feeling.Me declines a legitimate refund request, the National Consumer Commission (NCC) is your recourse. You can lodge a complaint via their online portal at www.ncc.org.za. The NCC investigates unfair contract terms and billing practices. Keep all email correspondence, transaction receipts, and proof of cancellation requests-this documentation strengthens your case if escalation becomes necessary. Stopee recommends documenting every interaction with the company, especially cancellation confirmations.
How to cancel Feeling.Me by platform
Cancellation method depends on where you purchased your subscription: in-app, Apple App Store, or Google Play. Each route has its own steps, but all lead to the same outcome-stopping auto-renewal and preventing future charges.
Cancelling through the Feeling.Me app or website
This is the fastest method if you subscribed directly via Feeling.Me's platform.
- Open the Feeling.Me app on your mobile device or visit the web platform and log in with your account credentials.
- If you're using the web interface, locate the account or settings menu (typically in the top-right corner).
- Navigate to Settings, then select Subscriptions or Manage Subscription.
- You'll see a list of all active subscription plans tied to your account.
- Find the plan you wish to cancel and tap or click "Learn more" or "Manage."
- A detailed view of your plan, including the next billing date, will appear.
- Select "Cancel subscription" from the options menu.
- The app may offer a pause option instead-pausing suspends service for 7 days but doesn't cancel. Choose "Cancel" if you want to stop billing entirely.
- Confirm your cancellation by selecting "Yes, cancel" or a similar confirmation button.
- The app will display a cancellation confirmation message. Screenshot this for your records.
- Verify via email that Feeling.Me has sent a cancellation confirmation. Check your inbox and spam folder.
- Pro tip: Feeling.Me may take up to 24 hours to send confirmation. If you don't receive one within 48 hours, contact their support team (see Address section below).
Cancelling an apple app store subscription (iOS)
If you subscribed via your iPhone or iPad, Apple manages the billing relationship-you must cancel through Apple, not Feeling.Me directly.
- Open the Settings app on your iPhone or iPad.
- Settings is the grey gear icon on your home screen.
- Tap your Apple ID name at the top of the screen.
- This opens your Apple account settings.
- Select "Subscriptions" from the menu.
- You'll see all active subscriptions linked to your Apple ID.
- Find "Feeling.Me" in the list and tap it.
- The subscription detail page shows your billing cycle and renewal date.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask for confirmation and may display a final offer to retain your subscription at a discounted rate.
- Confirm cancellation by tapping "Confirm" or "Yes, cancel."
- Apple will send an email confirmation to your registered Apple ID email address within minutes.
- Pro tip: Save this Apple confirmation email-it's your legal proof of cancellation and useful if billing disputes arise.
Cancelling a google play subscription (Android)
Android users who subscribed through Google Play follow a similar process, managed by Google rather than Feeling.Me.
- Open the Google Play Store app on your Android device.
- The Google Play Store icon is a coloured triangle.
- Tap your profile icon in the top-right corner.
- This opens your account menu.
- Select "Payments and subscriptions" from the dropdown.
- You'll see a list of all active subscriptions.
- Tap "Subscriptions" to view your current plans.
- Locate "Feeling.Me" in the list.
- Tap the Feeling.Me subscription entry.
- The subscription details page opens, showing your billing date and plan features.
- Tap "Cancel subscription" at the bottom.
- Google will display a final prompt asking if you're sure.
- Confirm by selecting "Yes, cancel" or the equivalent button.
- Google will immediately send a cancellation confirmation email to your Gmail account.
- Warning: Google may take 24-48 hours to fully process the cancellation in their backend systems. Your billing won't be charged again, but confirmation emails arrive instantly.
Formal written cancellation by post
If the in-app or app store methods fail, or if you prefer a documented paper trail, you can cancel Feeling.Me by registered mail.
- Prepare a formal cancellation letter stating your name, email, account details (if known), and a clear request to cease billing and cancel your subscription.
- Keep the letter brief and professional. Example: "I request immediate cancellation of my Feeling.Me subscription effective today. Please confirm cancellation and cessation of auto-renewal billing."
- Address the letter to FEELING MED LTD at the official address (see Address section below).
- Use registered mail or a courier service that provides delivery proof (such as Postnet or a registered letter service).
- Send the letter and retain proof of delivery.
- Take a photograph of the registered mail receipt or keep your courier tracking number.
- Allow 5-10 business days for postal delivery and processing.
- Pro tip: Send an email to Feeling.Me support (see Address section) on the same day, notifying them of your posted cancellation request. This creates a dual-channel record.
- Monitor your payment method for any further charges after 14 days from posting.
- If charges continue, escalate to your bank or credit card provider and reference your postal cancellation as evidence of intent to cancel.
What happens immediately after you cancel
Cancellation is rarely instantaneous-understanding the timeline prevents confusion and unexpected charges.
Access and billing after cancellation
When you cancel a Feeling.Me subscription, auto-renewal stops, but you retain full access until the end of your current billing period. For example, if you cancel on the 15th of a month and your billing cycle renews on the 20th, you'll have access through the 19th, then lose access on the 20th. No refund is issued for the unused portion of the current cycle. This is standard across the industry and complies with South African consumer law-you've already consumed the service during that billing period.
Your account and data persistence
Cancelling your subscription does not automatically delete your account or personal data. Your profile, conversation history, credits, and wellness assessments remain stored in Feeling.Me's system unless you explicitly request account deletion. If you wish to erase your personal information, contact Feeling.Me support directly and request full account deletion. This is a separate action from subscription cancellation. Stopee recommends requesting deletion confirmation in writing (email) so you have proof the company received your request.
Unused credits after cancellation
If your account holds unused Feeling.Me credits when you cancel, those credits expire. Feeling.Me's terms state that unused credits are refundable only if requested within 180 days of purchase. After cancellation, your access to credits is revoked, so redeem or request refunds for unused credits before cancelling if possible. Contact Feeling.Me support with your transaction reference and request a refund for unused credit balances.
Refunds and your rights to money back
Refund eligibility depends on what you purchased and how long ago you bought it.
Unused credit packages
Feeling.Me's terms explicitly permit refunds for unused credit packages within 180 days of purchase-significantly longer than the statutory 14-day cooling-off period. To claim this refund, contact Feeling.Me support with proof of purchase (transaction reference, email receipt, or statement excerpt showing the charge date). State that the credits remain unused and request a refund to your original payment method. Most refunds process within 5-10 business days after approval. Pro tip: Gather all receipts and transaction records before requesting a refund; having documentation ready speeds up approval.
Active subscription refunds
Active subscriptions that you've used are non-refundable under Feeling.Me's terms and South African consumer law. Once you've accessed the service (logged in, played games, consumed content), the 14-day cooling-off period has expired. You cannot demand a refund for a used period simply because you changed your mind. However, if Feeling.Me charged you twice in a single cycle (a billing error), you have grounds for a refund. Contact their support team immediately with proof of the duplicate charge.
App store and google play refunds
Subscriptions purchased through Apple App Store or Google Play are governed by their own refund policies, not Feeling.Me's. Apple typically allows refunds within 45 days of purchase for unused or defective subscriptions; Google Play allows refunds within 48 hours. If Feeling.Me's in-app subscription failed to deliver (you were charged but received no access), contact Apple or Google directly through their respective support channels. Stopee has found that app store refunds are often faster than negotiating directly with the service provider.
Feeling.Me pricing and plan comparison
Current pricing reflects South African Rand (ZAR) and may vary by app store.
| Plan | Price | Billing cycle | Features | Best for |
|---|---|---|---|---|
| Weekly subscription | R99.99 | 7 days | All couples games and challenges | Trial users |
| Monthly subscription | R699.99 | 30 days | All couples games and challenges | Regular users |
| Annual subscription | R5,999.99 | 365 days | All couples games, challenges, and priority support | Committed users (best value) |
| Credit package (small) | R149.99 | One-time purchase | Extra content unlock | Supplementary purchases |
| Credit package (medium) | R499.99 | One-time purchase | Bulk content unlock | Regular players |
| Credit package (large) | R1,299.99 | One-time purchase | Maximum content unlock | Power users |
How to choose whether to cancel
Before cancelling, honestly assess whether the cost aligns with your usage. If you're paying R699.99 monthly but log in fewer than three times per month, cancellation is justified. Conversely, if you and your partner use the couples games regularly and find genuine value, the cost may be worthwhile. Stopee recommends pausing your subscription for 7 days first (using the in-app pause feature) to see if you genuinely miss the service. If you don't, proceed with cancellation.
Common mistakes that trap you in billing
Many people believe they've cancelled when they haven't-don't become one of them.
Mistake 1: confusing pause with cancellation
Feeling.Me's pause feature suspends your access for 7 days but does not stop auto-renewal. After 7 days, your subscription automatically reactivates and you're billed again. If you intended to cancel permanently, pausing only delays the problem. Always confirm that you selected "Cancel subscription," not "Pause subscription."
Mistake 2: cancelling the app instead of the subscription
Uninstalling the Feeling.Me app from your phone does nothing to stop billing. Your subscription lives in your Apple ID, Google account, or Feeling.Me's billing system-deleting the app just hides it from your phone. You must cancel the subscription itself through Settings or the app store. Stopee frequently encounters users who deleted the app thinking they'd cancelled, only to discover six months of phantom charges.
Mistake 3: not waiting for confirmation
Cancellation isn't complete until you receive a confirmation email or see a confirmed cancellation status in the app. If you see a confirmation screen but no email arrives within 48 hours, follow up with Feeling.Me support. Assume the cancellation failed until proven otherwise.
Mistake 4: not checking your bank statement after cancellation
Set a calendar reminder to verify your bank or credit card statement 5-7 days after your cancellation date. Confirm that no further Feeling.Me charges appear. If unexpected charges occur post-cancellation, contact your bank immediately and dispute them as unauthorized. Provide your cancellation confirmation email as evidence.
Mistake 5: cancelling but not requesting refunds for unused credits
You have 180 days to request a refund for unused credits after purchase. Many users cancel and forget to claim this refund. If you have unutilized credits, request the refund within the window; after 180 days, the credits are forfeited.
Your cancellation checklist
Use this checklist to ensure you've covered every step and have proof.
| Task | Completed | Proof / Note |
|---|---|---|
| Choose cancellation method (in-app, App Store, Google Play, or mail) | ☐ | |
| Submit cancellation request | ☐ | Screenshot confirmation screen |
| Receive confirmation email from Feeling.Me, Apple, or Google | ☐ | Save email, note date and time |
| Identify next billing date | ☐ | Note in calendar; you have access until this date |
| Request refund for unused credits (if applicable) | ☐ | Contact Feeling.Me support with transaction reference |
| Check bank statement 7 days after cancellation date | ☐ | Confirm no Feeling.Me charges appear; if charged, contact your bank |
Final steps and where to go if you need help
You've cancelled, received confirmation, and verified your bank statement. Cancellation is complete. However, if problems arise, you know your options.
If Feeling.Me continues to charge you
Contact your bank or credit card provider immediately. Provide them with your cancellation confirmation email and request a chargeback or disputed transaction investigation. Your bank has legal authority to reverse unauthorized charges. South Africa's National Payment System has rules (NAEDO regulations) that protect consumers from continued billing after cancellation. Stopee recommends contacting your bank before escalating to the NCC-banks resolve these disputes quickly.
If Feeling.Me refuses to refund unused credits
Send a formal demand email to Feeling.Me support, referencing their own terms (180-day refund window) and the Consumer Protection Act. If they don't respond within 10 business days, lodge a complaint with the National Consumer Commission at www.ncc.org.za. The NCC can force the company to honour its refund policy.
Feeling.Me official mailing address
FEELING MED LTD
[Mailing Address for formal written cancellations and complaints]
Note: Contact Feeling.Me support first via the in-app help menu or their website for the most current address, as companies occasionally update their registered offices.
National consumer commission (escalation)
Website: www.ncc.org.za
Use this channel if Feeling.Me ignores your cancellation or refund requests.
Why choose stopee for subscription cancellation support
Cancelling Feeling.Me should be simple. Unfortunately, opaque interfaces, confusing pause-versus-cancel options, and delayed confirmations create anxiety for users just wanting out. Stopee has helped thousands of South African consumers navigate subscription cancellations-from streaming services to wellness apps-by providing clear, platform-specific steps and consumer rights grounding. We've rewritten this guide to reflect your rights under South African law, the actual cancellation steps Feeling.Me users need, and the escalation paths available when companies resist. Whether you're cancelling because you've found a cheaper alternative, don't use the service, or simply need to cut expenses, Stopee believes you deserve a straightforward exit and respect for your consumer rights. Visit Stopee at stopee.com to explore guides for cancelling hundreds of other services, or to get help with any outstanding billing disputes. Your financial peace of mind matters.