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Cancel Fixd: The Right Way
How to cancel fixd and protect your refund rights in singapore
What fixd is and why you might want to cancel
Fixd is a vehicle diagnostic app paired with a small hardware device that reads your car's check-engine codes and explains what they mean. The hardware connects to your vehicle's onboard diagnostics port, while the companion app provides maintenance tracking and optional premium features through a paid subscription.
You may cancel Fixd if the premium subscription doesn't justify its cost, if you've switched vehicles, or if you prefer alternative diagnostic tools. At Stopee, we help you understand your cancellation options so you can exit cleanly without surprises.
How fixd works
The Fixd hardware device is sold separately from subscription plans. Users typically subscribe to access enhanced features like detailed repair estimates, maintenance reminders, and priority support. The free version offers basic code reading and explanations, which is sufficient for many drivers.
If you're uncertain whether cancellation is right for you, test the free tier first. Many Fixd users find the basic features adequate, meaning you can avoid the subscription cost altogether.
When cancellation makes sense
Cancellation is sensible if you rarely use the app, if repair costs quoted by Fixd don't match local Singapore mechanics, or if you've found a cheaper alternative. You should also cancel if you're being auto-charged without clear consent or if the service no longer meets your vehicle maintenance needs.
Stopee recommends reviewing your actual usage and cost-benefit before committing to another billing cycle.
Your consumer rights in singapore before you cancel
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair trading practices and defective goods. Understanding these rights strengthens your position if Fixd refuses a fair refund or cancellation.
Digital subscriptions and cooling-off rights
Singapore does not provide an automatic 14-day cooling-off period for digital subscriptions like Fixd Premium. This means you cannot assume you have a right to cancel and receive a refund simply because you changed your mind within two weeks.
However, the CPFTA still protects you against misleading claims about subscription terms, hidden auto-renewal, and unfair contract practices. If Fixd misrepresents its pricing, trial terms, or renewal policy, you have grounds to dispute the charge.
Protections for hardware defects
The Fixd hardware device (the physical OBD reader) falls under Singapore's Sale of Goods Act and CPFTA. If the device is defective, faulty, or fails to match its description within a reasonable period, you can demand repair, replacement, or refund.
Fixd offers a 30-day hardware return window; if your device fails after 30 days but within six months of purchase, you may still have a claim under the Sale of Goods Act. The burden shifts to Fixd to prove the defect was your fault, not a manufacturing fault.
Auto-renewal and transparency rules
Under the CPFTA, businesses must clearly disclose auto-renewal terms before you consent. If Fixd's trial terms are buried in fine print, or if the conversion to paid subscription was not explicitly confirmed, you have grounds to challenge the charge and request a refund.
Stopee advises you to screenshot or save all subscription confirmation emails and terms before cancelling; these documents are your evidence if you need to escalate a dispute.
Methods to cancel fixd based on how you subscribed
Your cancellation path depends on whether you subscribed directly via Fixd's app or website, or through a third-party platform like Apple App Store or Google Play. Each method has different steps and refund policies.
Cancel a direct fixd subscription
If you created a Fixd account directly and entered your payment details in the app or on fixdapp.com, use the in-app or website cancellation process. This is the fastest and most reliable route.
- Open the Fixd app on your phone or visit fixdapp.com in your web browser.
- Sign in with your email and password.
- Navigate to account settings or profile (usually a user icon in the top right or bottom menu).
- Look for "Subscriptions", "Billing", or "Payment" and select it.
- Find the active subscription and tap or click "Cancel subscription".
- Confirm your cancellation when prompted; the app will display a cancellation confirmation.
- Check your email for a confirmation receipt from Fixd.
Pro tip: Do not delete the app or your account immediately after cancellation. You need to keep your cancellation confirmation and account access to dispute any erroneous charges later.
Cancel an apple app store subscription
If you subscribed to Fixd Premium through Apple's App Store (on iPhone or iPad), you must cancel through your Apple account. Cancelling the app alone does not stop the subscription.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen (Apple ID profile).
- Select "Subscriptions".
- Find and tap "Fixd Premium" in the list.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm your cancellation when prompted.
- You will receive an email confirmation from Apple.
Warning: You cannot manage Apple subscriptions from the Fixd app itself. If you try to cancel within Fixd, it will redirect you to Apple's system. Always go directly to Settings to ensure the cancellation is registered.
Pro tip: If you subscribed to a free trial through Apple and were charged without warning, contact Apple Support immediately. Apple has a track record of refunding unauthorized trial conversions within 60 days.
Cancel a google play subscription
If you subscribed via Google Play (on Android), you manage the subscription through your Google Play account, not through Fixd.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Subscriptions".
- Find "Fixd Premium" in the list of active subscriptions.
- Tap "Cancel subscription".
- Select your reason for cancellation (optional) and confirm.
- Check your email for a cancellation confirmation from Google.
Pro tip: Google Play processes refunds differently from Apple. If you cancel within 48 hours of the first charge, Google will automatically refund your money. After 48 hours, you must request a refund through Google Play's customer service.
What happens immediately after you cancel
Cancelling a Fixd subscription is emotionally easier than the uncertainty that follows; knowing exactly what you'll lose access to and when helps you plan your next steps.
Access and feature changes
When you cancel Fixd Premium, you retain access until the end of your current billing period. You do not lose access mid-cycle. After the billing period ends, premium features (detailed repair estimates, priority support, advanced diagnostics) disappear, and you revert to the free tier.
The free version still provides basic code reading and explanations, so your hardware device does not become useless after cancellation.
Your saved vehicle data, scan history, and maintenance logs remain in your account unless you manually delete them. The app will continue to function with free features available.
Automatic renewal stops immediately
Cancellation stops any future automatic charges. Fixd will not renew your subscription at the end of the current billing period. However, cancellation does not delete your account, stored data, or user profile.
If you want to delete your account or remove personal data from Fixd's servers, you must contact Fixd support separately through the official FAQ page or app help section. Stopping payments and deleting your account are two different actions.
Refund eligibility and how to claim one
Refunds for Fixd depend on what you're returning and which platform processed your payment. Singapore consumer law gives you specific protections for hardware but limited rights for digital subscriptions.
Hardware device returns and refunds
Fixd hardware can be returned within 30 days of delivery for a full refund. You must request a prepaid return shipping label from Fixd support before sending the device back.
- Contact Fixd support via the app help section or the official FAQ page at fixdapp.com/faq.
- Request a return authorization and prepaid shipping label.
- Pack the device securely in original packaging if possible.
- Ship the device to the address provided by Fixd using the prepaid label.
- Allow 5-10 business days for Fixd to receive, inspect, and process your refund.
If the device is returned in used or damaged condition outside of normal wear, Fixd may deduct a restocking fee (typically 10-20% of the refund). Read Fixd's return policy carefully before shipping.
Pro tip: If the device is defective (does not read codes, hardware failure) within the first 30 days, Fixd will typically authorize a replacement or full refund without penalty. Document any defects with photos or video before contacting support.
Subscription refund policies
Fixd does not publish an automatic refund policy for digital subscriptions. Refunds are discretionary and depend on your reason for requesting one.
If you subscribed directly via Fixd and want a refund, contact Fixd support and explain your situation (trial auto-renewal surprise, misleading billing, unused service). Stopee has seen Fixd grant partial refunds for legitimate complaints, but there is no guarantee.
If you subscribed via Apple or Google Play, you must request refunds through those platforms, not through Fixd. Apple and Google have their own refund windows and appeal processes. Fixd cannot override their decision.
Consumer law refund leverage in singapore
If Fixd charged you without your clear consent (unclear trial terms, hidden auto-renewal), you can file a complaint with the Consumers Association of Singapore (CASE) or demand a chargeback through your bank.
Many banks in Singapore offer purchase protection and chargeback rights for subscription disputes. Contact your bank's dispute department and provide copies of misleading Fixd terms or lack of clear confirmation emails. Stopee recommends using bank chargebacks as a last resort after contacting Fixd directly.
Fixd pricing and subscription plans
Fixd's exact plans and prices change frequently, and pricing may vary between direct app subscriptions and platform store subscriptions.
| Plan | Features | Typical Price (SGD) | Billing |
|---|---|---|---|
| Free | Basic code reading, explanations, maintenance logs | Free | No renewal |
| Premium (best value) | Detailed repair estimates, priority support, advanced diagnostics | From SGD 3.99/month | Monthly or annual |
| Premium Annual | All Premium features, often discounted yearly | From SGD 39.99/year | Annual auto-renewal |
Always verify current pricing and trial terms on the official Fixd FAQ page before subscribing. Introductory offers often convert to full-price renewals automatically, so read the fine print carefully.
Common mistakes people make when cancelling fixd
Many users mistakenly believe deleting the Fixd app or ignoring renewal emails stops the subscription; it doesn't, and you'll face surprise charges if you assume it does.
Deleting the app without cancelling the subscription
Uninstalling Fixd from your phone does not cancel your subscription. The subscription continues in the background, and your next billing cycle will charge your payment method as usual.
You must explicitly cancel through the in-app menu, the Fixd website, or your Apple/Google account before deleting the app. Stopee strongly advises cancelling first, then deleting the app if you wish.
Missing the billing period cutoff
If you cancel on the last day of your billing period, you are still charged for the full month or year. Cancellation takes effect at the end of the cycle, not immediately.
Plan your cancellation at least 3-5 days before your renewal date to ensure it processes in time. Check your confirmation email to see your exact renewal date, then cancel before that date arrives.
Confusing platform-based and direct subscriptions
If you subscribed through Apple or Google Play, cancelling within the Fixd app alone will not work. You must go to your device settings or the respective app store to cancel. Some users waste time trying to cancel in the wrong place and miss the refund window.
Pro tip: If you're unsure which platform you used, check your payment method or email receipt. Apple charges show "apple.com" or "iTunes" in the description; Google charges show "google.com" or "Play Store".
Not documenting the cancellation
If you do not screenshot or save your cancellation confirmation, you have no proof if Fixd later claims you never cancelled and charges you again. Always retain confirmation emails and screenshots of the cancellation screen.
This documentation is crucial if you need to dispute a charge with your bank or file a complaint with CASE.
Checklist before and after cancelling fixd
| Action | When | Why It Matters |
|---|---|---|
| Check your renewal date in app settings | Before cancelling | Ensures you cancel before being charged again |
| Screenshot your billing and subscription details | Before cancelling | Proof of the plan and price for future disputes |
| Verify your subscription platform (Direct/Apple/Google) | Before cancelling | Tells you exactly where to cancel |
| Follow your platform's cancellation steps exactly | During cancellation | Prevents cancellation from failing silently |
| Save cancellation confirmation email | After cancelling | Your receipt if charges appear later |
| Monitor your payment method for 1-2 billing cycles | After cancelling | Catches any erroneous renewal charges |
Comparison: fixd vs. other vehicle diagnostic tools
Before you cancel Fixd, consider whether an alternative service better suits your needs and budget.
| Tool | Hardware Cost | Subscription Cost | Best For |
|---|---|---|---|
| Fixd | SGD 50-80 | SGD 3.99/month or SGD 39.99/year | DIY diagnostics, maintenance tracking |
| BlueDriver | SGD 70-100 | Free (no subscription) | One-time cost, no recurring fees |
| Torque Pro | Bluetooth OBD reader (SGD 25-40) | Free (one-time app purchase SGD 4.99) | Advanced users, Android only |
| Mechanic visit | None | SGD 30-100 per diagnostic | Professional diagnosis, accuracy guaranteed |
If you cancel Fixd because the subscription feels unnecessary, a tool like BlueDriver (one-time hardware cost, no ongoing fees) may be a better fit. If you prefer human expertise, visiting a trusted local mechanic in Singapore ensures accurate diagnostics and builds a relationship with a repair professional.
Contact and escalation: where to reach fixd if problems arise
If Fixd refuses to cancel your subscription, disputes a legitimate refund claim, or continues charging after cancellation, use these escalation channels.
Direct contact
Your first step is contacting Fixd support through the official channels:
- In-app help: Open Fixd, tap the menu, and select "Help" or "Support".
- Email support: Check the official FAQ page at fixdapp.com/faq for current contact information.
- Official mailing address (corporate office): 999 Peachtree Street NE, Suite 840, Atlanta, GA 30309, USA.
- Data Protection Office (for privacy or data-related issues): 75 Fifth Street NW, Suite 2120, Atlanta, GA 30308, USA.
When contacting Fixd, provide your account email, the date you cancelled, your cancellation confirmation number, and any charges you dispute. Be polite but firm; document every email exchange.
Escalation to singapore consumer authorities
If Fixd does not respond within 7-10 business days, or if they refuse your legitimate refund claim, escalate to the Consumers Association of Singapore (CASE).
CASE handles unfair trading complaints and can mediate disputes with overseas businesses. You can file a complaint online at case.org.sg. Provide all documentation: cancellation confirmations, misleading terms, unauthorized charges, and Fixd's response (or lack thereof).
Additionally, you can file a chargeback dispute with your bank or credit card issuer. Most Singapore banks allow chargebacks for unauthorized subscription renewals or non-delivery of service. Contact your bank's dispute department and provide copies of your cancellation confirmation and any disputed charges.
Summary and next steps
Cancelling Fixd is straightforward if you follow the correct platform path (direct app, Apple, or Google Play) and retain your confirmation. Your consumer rights in Singapore protect you against deceptive auto-renewal and defective hardware, giving you leverage if Fixd overcharges or refuses a fair refund.
Stopee has helped thousands of consumers cancel subscriptions cleanly and recover erroneous charges. Before you act, verify your subscription platform, check your renewal date, and follow the exact cancellation steps for your payment method. After cancellation, save your confirmation and monitor your payment method for two billing cycles to catch any surprise charges.
If Fixd refuses to cancel or disputes a refund you're entitled to, CASE and your bank's chargeback process are your escalation tools. Stopee empowers you to take control of your subscriptions and protect your money; visit Stopee.com today for more guides on cancelling services and claiming consumer rights across Singapore and beyond.