Manage Fixd

How to cancel fixd premium and recover your money in india

What is fixd and why you might want to cancel

Fixd is a subscription-based vehicle diagnostic service paired with an OBD-II sensor that plugs into your car's diagnostic port. The app reads trouble codes, tracks maintenance schedules, and offers real-time vehicle health monitoring. You get basic features free with the sensor, but Fixd Premium unlocks expanded diagnostics, detailed repair estimates, and advanced insights into your vehicle's performance.

Many drivers in India find themselves paying for Fixd Premium without actually using the advanced features, or they discover the service doesn't suit their vehicle or driving needs. If you've already committed to a subscription and want out, you're in the right place. At Stopee, we help thousands of Indian consumers cancel unwanted subscriptions every month, and we know exactly how to guide you through the Fixd cancellation process without losing money unnecessarily.

How fixd is sold in india

Fixd reaches you through three main channels: the Fixd website directly, Apple App Store for iPhone users, and Google Play Store for Android users. Depending on where you purchased your subscription, your cancellation method changes, and so does who handles your refund. This is crucial to understand before you act, because cancelling in the wrong place can leave you stuck with charges you didn't expect.

Why cancelling early matters

Fixd's refund policy gives you only 30 days from your initial charge to claim a refund on first-year subscriptions. After that window closes, your money is gone. If you're on a monthly or weekly plan and haven't used the service much, cancelling today could save you hundreds of rupees. Stopee's approach is straightforward: cancel fast, claim your refund immediately, and move on.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 and the e-commerce guidelines protect your right to cancel and receive refunds within specific timeframes. You need to know these rights before you deal with Fixd.

The 7-day cooling-off period

Under the Consumer Protection Act, if you purchased Fixd Premium through an online platform (Apple App Store, Google Play Store, or the Fixd website), you have a statutory 7-day cooling-off period from the date of purchase. During this window, you can cancel without giving any reason and request a full refund, minus any platform fees or taxes that cannot be recovered. This is your strongest legal position, and Fixd cannot deny you this right.

Pro tip: If you're within 7 days of purchase, always cite this cooling-off right first. It bypasses Fixd's own 30-day refund window and gives you absolute protection. Stopee recommends documenting your purchase date from your email receipt or payment statement.

Beyond 7 days: fixd's refund policy

If you're past the 7-day mark, Fixd's own terms take over. Fixd offers refunds within 30 days of the initial charge for first-year Premium subscriptions only. Renewals after year one are not refundable. Any charges after your first 30 days are treated as final, even if you cancel immediately.

This is where many users lose money. They assume they can cancel anytime and recover their funds, but Fixd's clock starts ticking from day one. At Stopee, we've helped countless consumers understand this distinction and file successful refund claims before the window closes.

Escalation: who to contact if fixd refuses

If Fixd denies your refund claim unjustly, you can escalate to your state's Consumer Disputes Redressal Commission. You can also file a complaint with the Central Consumer Protection Authority if the company's practices are unfair or deceptive. Keep all email correspondence and payment receipts as evidence. Stopee's advice: document everything from day one.

Current fixd premium pricing in india

Understanding what you're paying helps you calculate exactly how much you stand to recover or lose by cancelling now versus later.

Price variations and hidden costs

These are the standard in-app prices across Fixd's Indian platform. However, promotional discounts appear occasionally in the app onboarding flow or through targeted email campaigns. Some users report seeing rates 20-30% lower than these standard prices. If you got a special offer, your refund is calculated on what you actually paid, not the standard rate. Always check your invoice.

Additionally, platform fees (Apple or Google's cut), GST, and payment processing charges may apply depending on your payment method and state of residence. These are typically non-refundable, so your net recovery will be slightly less than your gross payment. Stopee always recommends checking the itemized receipt before filing any refund request.

Methods to cancel fixd: step-by-step for each platform

Your cancellation method depends entirely on where you bought the subscription. Choose your platform below and follow the exact steps to avoid getting stuck in an endless loop or locked out of your account.

Cancel via the fixd website

If you purchased directly from Fixd's website or signed up through their web portal, this is your first port of call.

1. Open your web browser and visit the Fixd website or app login page.
2. Sign in with your email and password associated with your subscription.
3. Navigate to Account Settings or Subscription Management (usually found in the top-right menu or your user profile section).
4. Locate your active Premium subscription and select "Manage Subscription" or "Cancel Subscription".
5. Follow the prompts to confirm cancellation. Fixd may ask you why you're leaving; be honest but brief (this data helps them improve).
6. After cancellation, you'll receive a confirmation email within 1-2 hours. Save this email as proof of your cancellation date.
7. Check your account to confirm the subscription status now shows "Cancelled" and auto-renewal is switched off.

Warning: Do not close the app or browser until you see the final confirmation screen. If you exit early, the cancellation may not process, and your next billing cycle will charge normally.

Cancel via apple app store (iPhone users)

If you subscribed through Apple's ecosystem, Apple handles your subscription and refund, not Fixd directly.

1. On your iPhone or iPad, open the Settings app (the gray gear icon).
2. Tap your Apple ID profile picture at the top of Settings.
3. Select "Subscriptions".
4. Find and tap "Fixd" in your active subscriptions list.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will display the cancellation confirmation immediately. Screenshot this screen for your records.
7. Your Premium access continues until the end of your current billing period. After that date, you revert to Fixd's free feature set.

Pro tip: To request a refund for a recent charge (within 7-90 days depending on the reason), go to Settings > Apple ID > Media and Purchases > Purchase History. Find the Fixd charge, tap it, and select "Report a Problem". Apple's support team will review your case within 48 hours.

Cancel via google play store (Android users)

Android users follow a similar but distinct path through Google's subscription management system.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap your profile icon (top-right corner) and select "Manage your subscriptions".
3. Find "Fixd" in your active subscriptions and tap it.
4. Select "Cancel subscription" and confirm the cancellation prompt.
5. Google will show a confirmation message. Take a screenshot immediately.
6. Your Premium features remain active through the end of your current billing cycle.

Warning: If you uninstall the Fixd app without cancelling the subscription first, your charges will continue. Google Play does not automatically cancel subscriptions when you remove the app. Always cancel within the app or via Google Play's subscription manager.

What happens to your access and data after you cancel

Cancelling Fixd is emotionally frustrating when you've invested time setting it up, but understanding what you keep and what you lose helps you plan your next steps.

Your access timeline after cancellation

When you cancel a Premium subscription, you retain full Premium access until the end of your current billing period. If you're on a monthly plan and cancel on day 5 of a 30-day cycle, you keep Premium features for another 25 days. After that date passes, the app automatically downgrades you to the free tier.

The free tier still shows you basic diagnostic codes and maintenance reminders, but you lose detailed repair estimates, live mechanic chat, and advanced monitoring features. Your OBD-II sensor continues to work with the app indefinitely; you're not locked out entirely.

Your account data and vehicle history

All your vehicle data, diagnostic history, and maintenance logs remain stored in your Fixd account after cancellation. You can view this data forever if you keep your account active. However, if you delete your Fixd account entirely, this history is permanently erased after 30 days. At Stopee, we recommend keeping your account but downgrading to free, so you preserve your records.

Auto-renewal stops immediately upon cancellation. You will not be charged again unless you manually reactivate a Premium subscription. Check your account settings to confirm auto-renewal is toggled off.

Refund eligibility and how to claim your money

This is where most consumers stumble. Fixd's refund terms are strict, but if you act within the window, you can recover your full investment.

When you qualify for a refund

You are eligible for a full refund if any of these apply:

• You purchased within the last 7 days (statutory cooling-off period under Indian law) regardless of Fixd's policy.
• You purchased within the last 30 days and this is your first-year subscription.
• Fixd failed to deliver the service as advertised (technical failure, sensor defect, etc.).
• You purchased through Apple App Store or Google Play and the charge is under 90 days old; both platforms have their own extended refund windows.

Pro tip: First-year subscribers have a 30-day window. If your subscription renews into year two and you're within 30 days of that renewal charge, that specific renewal is not refundable. Only first-purchase charges qualify.

How to file a refund claim

Your next step depends on where you purchased.

If you bought through the Fixd website: Email Fixd support at [email protected] with your account email, order number, and a clear reason for the refund request. Include your purchase date and payment proof. Fixd typically responds within 3-5 business days. If denied, respond asking for clarification on why you don't qualify and cite your consumer rights under the Consumer Protection Act, 2019.

If you bought through Apple App Store: Visit support.apple.com/billing, sign in, and select your Fixd charge. Choose "Report a Problem", select your reason (e.g., "I no longer want this subscription"), and submit. Apple's team processes this within 2-3 business days.

If you bought through Google Play Store: Open the Google Play Store, navigate to your purchase history, find the Fixd charge, tap it, and select "Refund" or "Report a problem". Google typically approves refunds within 24-48 hours if you're within the eligible window.

Warning: Do not request a refund from both Fixd and the app store simultaneously. This can trigger a fraud investigation. Choose one primary channel and escalate to the other only if the first denies your claim.

Refund timelines and recovery

Once approved, refunds take 5-10 business days to appear in your original payment method. If you paid via credit card, debit card, or UPI, the amount will reverse as a credit. If you used a wallet service like Paytm or PhonePe, the refund goes back to your wallet account. Check your account or bank statement within two weeks. If the refund hasn't appeared by then, contact the payment processor (your bank or wallet company) with your refund approval email as proof.

Common mistakes to avoid when cancelling fixd

You're frustrated, and that's understandable, but rushing through cancellation is how you lose money. Here are the traps Stopee sees customers fall into every week.

Mistake 1: cancelling through the wrong channel

If you bought through Google Play but try to cancel on the Fixd website, you create confusion. Fixd has no record of your subscription because Google owns it. You end up thinking you've cancelled when you haven't, and the charges keep coming. Always cancel where you bought. Check your original purchase receipt or bank statement to confirm your purchase source.

Mistake 2: not requesting a refund immediately

Cancellation and refund are two separate actions. Cancelling stops future charges but does not automatically refund your money. You must file a refund claim within 30 days of your purchase. After day 30, you've lost the right (unless you're within 7 days under the cooling-off period). At Stopee, we recommend filing your refund request on the same day you cancel.

Mistake 3: deleting the app before cancelling

Uninstalling Fixd does not cancel your subscription, especially on Android. Your charges continue silently in the background. Always cancel through the subscription manager (Fixd website, Apple, or Google Play) before you delete anything.

Mistake 4: ignoring the confirmation email

After you cancel, Fixd or the app store sends you a confirmation email with a cancellation reference number and date. Save this email. If Fixd later claims you never cancelled, this email is your only proof. Screenshot it or download it as a PDF.

Mistake 5: missing the 7-day cooling-off window

This is your strongest legal position. After 7 days, you fall back on Fixd's 30-day refund window or the app store's own policies. The 7-day clock starts from your purchase date, not the date you activated the service. If you're on day 6, act now. After day 7, your leverage shrinks significantly.

After cancellation: what to do next

Once you've cancelled and filed your refund, the waiting period can feel long. Here's how to use this time productively and protect yourself.

Monitor your bank account and email

Watch your bank statement or payment app daily for the refund to appear. Most refunds land within 5-10 business days, but some take up to 14 days, especially around weekends or bank holidays. If 15 days pass without the refund, escalate to your bank or the app store's support team with your refund approval email.

Also monitor your email for any communication from Fixd or Apple/Google. They may ask clarifying questions about your refund request or request additional documentation. Respond promptly to avoid delays.

Confirm your subscription is truly cancelled

One week after cancellation, log back into your Fixd account (or the app store) and verify that the subscription status shows "Cancelled" and auto-renewal is off. This is your fail-safe check. If it still shows as active, your cancellation didn't process, and you need to repeat the steps immediately.

File a complaint if needed

If Fixd refuses your refund claim without justification, file a consumer complaint with your state's Consumer Disputes Redressal Commission. Many commission portals are online and free to use. You can also lodge a complaint with the Central Consumer Protection Authority if you believe Fixd's practices are systematically unfair. At Stopee, we've seen dozens of consumers win refunds through this escalation when the company initially refused.

Comparison: keep fixd premium versus cancel and switch

Before you finalize your cancellation, weigh whether keeping Fixd makes financial sense against alternatives.

When cancellation makes sense

Cancel now if you've used the app fewer than 5 times in a month, if the repair estimates consistently exceed your budget, or if you already use a third-party mechanic who diagnoses issues for free. Cancel especially if you're within 7 days of purchase or within 30 days of a renewal charge.

Stopee's final checklist before you cancel

Use this checklist to ensure you don't miss anything and maximize your chances of a successful cancellation and refund.

• Record your Fixd purchase date and subscription start date from your email receipt or payment statement.
• Confirm you're within 7 days of purchase (best refund position) or within 30 days if this is your first year.
• Identify where you purchased: Fixd website, Apple App Store, or Google Play Store.
• Take a screenshot of your current Fixd subscription status showing the price and billing cycle.
• Log into your account and cancel via the correct platform (website, App Store, or Play Store).
• Screenshot the cancellation confirmation message immediately.
• File your refund request within 24 hours of cancellation if you're eligible.
• Save all confirmation emails from Fixd, Apple, or Google as proof.
• Check your bank account or app wallet daily for the refund (typically 5-10 days).
• Verify cancellation one week later by logging in and confirming subscription status shows "Cancelled".
• If the refund doesn't arrive within 15 days, contact your bank or the app store's support team.
• If Fixd refuses your refund unjustly, file a complaint with your state's Consumer Disputes Redressal Commission.

Summary and next steps

Cancelling Fixd Premium is straightforward if you follow the right steps, but the refund process demands attention to detail and timing. Your strongest position is within 7 days of purchase, when Indian consumer law guarantees your full refund. After that, Fixd's 30-day window applies only to first-year subscriptions, and renewals are final.

Cancel through the platform where you purchased (Fixd website, Apple App Store, or Google Play Store). Do not assume cancellation equals refund; you must file a separate refund claim within the eligible window. Save every confirmation email and monitor your account to ensure both cancellation and refund process correctly.

If Fixd denies your legitimate refund claim, escalate to your state's consumer authority or the Central Consumer Protection Authority. Your consumer rights are legally protected in India, and these authorities enforce them regularly.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they thought was lost. Whether you're frustrated with Fixd's pricing, unimpressed by the features, or simply found a better alternative, you have clear legal rights and practical pathways to get your money back. Visit Stopee.com today to access our cancellation guides for thousands of other subscriptions and services, and join a growing community of empowered Indian consumers who refuse to lose money to auto-renewal traps.

Contact information for fixd customer support

Email: [email protected]

Website: Fixd official website (subscription management portal)

Apple Support (for App Store refunds): support.apple.com/billing

Google Play Support (for Play Store refunds): support.google.com/googleplay

Indian Consumer Protection Authority: https://consumercomplaints.nic.in