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Cancel Fixd: The Right Way to Manage Your Subscription
How to cancel fixd in south africa and protect your subscription rights
Understanding fixd and why you might want to cancel
Fixd is a vehicle maintenance and diagnostic platform that combines a physical sensor with a mobile app to help you monitor your car's health, track service history, and understand fault codes. You buy the sensor once, then manage Premium subscription features separately through the app, your web account, or third-party app stores.
The service operates on a subscription model for advanced features, while basic diagnostics remain free once you own the sensor. Many South African vehicle owners subscribe to Fixd for peace of mind, but circumstances change-you might switch vehicles, find the Premium features don't match your needs, or decide the monthly cost no longer fits your budget. Stopee understands these decisions, and this guide walks you through cancelling Fixd cleanly and claiming any refund you're entitled to under South African consumer law.
What fixd premium includes
Fixd Premium unlocks advanced diagnostics, detailed maintenance schedules, repair cost estimates, and priority support. The free tier still gives you basic fault code reading and sensor data once you own the hardware, so you won't lose all functionality after you cancel Premium.
Why cancellation clarity matters
Fixd subscriptions can renew silently, and cancelling through the wrong platform (say, via Apple App Store when you subscribed directly) leaves recurring charges intact. Stopee has seen consumers lose money this way. This guide shows you exactly where to cancel based on how you subscribed, and how to claim refunds if Fixd breaches its obligations.
Your consumer rights when cancelling fixd
South Africa's Consumer Protection Act (CPA) gives you legal protections when you cancel digital services and subscriptions.
Key rights under south african law
You have the right to cancel a subscription within 30 days of purchase, and Fixd must refund you in full if you meet this window-this is your automatic right, regardless of Fixd's stated policy. After 30 days, Fixd's own refund terms apply: you can request a refund up to 30 days after a charge for first-year subscriptions only. Renewing subscriptions (year two onwards) are non-refundable unless Fixd fails to deliver the service.
If Fixd continues charging you after you cancel, or refuses a valid refund claim, the National Consumer Commission (NCC) can escalate your complaint. Stopee recommends keeping all receipts, cancellation confirmations, and screenshots of your account to prove your case if you need to lodge a formal complaint.
When to involve the NCC
Contact the NCC if Fixd refuses to acknowledge your cancellation, continues to bill you after you cancel, or rejects a refund claim that falls within the 30-day CPA window. You can file a complaint online at ncc.org.za or call their consumer line. Stopee has guided South African consumers through NCC escalations before-having clear evidence of your cancellation date and unresolved charges strengthens your case significantly.
Cancellation methods based on how you subscribed
The method you use to cancel depends entirely on where you purchased the Fixd subscription. Cancelling in the wrong place is the most common mistake, so identify your purchase platform first.
If you subscribed directly via fixd's website or app
Direct subscriptions are managed by Fixd itself, so you cancel directly with them. This is often the cleanest path.
- Open the Fixd app on your phone or visit fixd.com in a web browser and log in with your account details.
- Navigate to your Account Settings or Subscription Management section (usually found under Profile or Settings).
- Locate your active Premium subscription and select the Cancel or Cancel Subscription button.
- Fixd will ask you to confirm and may offer a discount to retain you-decline this and proceed with cancellation.
- You will receive a cancellation confirmation email within minutes. Save this email immediately; it's your proof of cancellation.
- Your Premium access will end at the end of your current billing cycle, not immediately. You retain free features once the Premium period ends.
Pro tip: If Fixd's app doesn't show a cancellation option, contact their support team directly (support.fixd.com or in-app chat). Document the conversation and reference your account ID.
If you subscribed via apple app store
When you subscribed through Apple, Apple handles billing and cancellation, not Fixd. This means you must cancel through Apple's systems.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen, then select Subscriptions.
- Find Fixd in your active subscriptions list and tap it.
- Tap Cancel Subscription and confirm your choice when prompted.
- Apple will send you a cancellation confirmation to your Apple ID email address.
- Your Fixd Premium access ends at the renewal date on your subscription (Apple always honors the remainder of your paid period).
Warning: If you only cancel within the Fixd app, your Apple subscription will continue to renew every month or year. You must cancel through Apple Settings to stop billing entirely.
If you subscribed via google play store
Google Play manages subscriptions purchased through Android devices. Your cancellation happens in the Google Play Store app, not in Fixd.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your Profile icon (top right) and select Payments and subscriptions.
- Select Subscriptions from the menu.
- Tap Fixd in your active subscriptions.
- Select Cancel subscription and confirm by tapping Yes when prompted.
- Google Play will email you a cancellation confirmation.
- Your Premium access ends on your next billing date; Google does not charge you again after you cancel.
Pro tip: Google Play sometimes allows you to pause a subscription for 3 months instead of cancelling outright. This option appears on the same cancellation screen-choose it if you might resubscribe later.
Step-by-step: what happens after you cancel
Cancelling Fixd Premium doesn't mean losing your sensor or all app features. Understanding what remains helps you avoid re-subscribing accidentally.
Your access after cancellation
Once your Premium period ends, you keep the Fixd sensor and can still use the app. Free features remain available indefinitely-you'll see basic fault codes, your vehicle history, and maintenance reminders. You lose advanced diagnostics, repair cost estimates, and priority chat support. Your data stays in your account; you don't lose any historical information.
What to do with your sensor
The Fixd sensor is yours to keep. It continues to work even without a Premium subscription. If you're replacing it or no longer need it, you can sell it secondhand or store it. Fixd doesn't require you to return it after cancellation.
Reactivating or switching plans later
You can resubscribe to Fixd Premium anytime by going back to your account and selecting Upgrade or Buy Premium. This doesn't qualify you for another 30-day refund window unless Fixd explicitly states otherwise. Stopee suggests waiting at least a month before resubscribing to ensure you're truly ready.
Refund eligibility and how to claim
You may be entitled to a refund depending on when you cancel and which tier of subscription you hold.
Refunds within 30 days (CPA automatic right)
South African consumer law entitles you to cancel and receive a full refund within 30 days of your initial charge, no questions asked. Fixd must honor this regardless of its stated policy. To claim this refund, contact Fixd's support team with your purchase receipt and account ID, and explicitly state that you're exercising your 30-day consumer right under the CPA.
Refunds after 30 days (Fixd's policy)
Fixd's own refund policy allows refunds up to 30 days after a charge only for first-year subscriptions. Renewing subscriptions (year two onwards) are non-refundable. If you subscribed more than 30 days ago, you don't qualify for this refund-your only recourse is to cancel going forward and stop future charges.
Special case: sensor returns
If Fixd included a free sensor with your Premium trial, and you want a full refund, you must return the sensor within 30 days of your initial charge. Contact Fixd support for a return address and process. Once they receive the sensor, they'll process your refund.
Apple and google play refunds
If you subscribed through Apple App Store or Google Play, Fixd's refund policy doesn't apply-Apple and Google control refunds independently. Apple typically allows one refund per app per year within 14 days of purchase. Google Play allows refunds within 48 hours. Request refunds directly through your respective app store, and Apple or Google will decide whether to approve them.
How to request your refund
- Gather your purchase receipt, cancellation confirmation email, and account ID.
- Contact Fixd support through support.fixd.com or via in-app chat if you subscribed directly.
- State clearly that you're requesting a refund under CPA section 5.3.1 (your 30-day right) or under Fixd's stated refund policy, depending on your timeline.
- Provide all documentation and specify the amount and the reason (if relevant).
- Fixd typically responds within 5 to 10 business days with a refund decision.
- If approved, the refund is credited to your original payment method within 10 business days.
- If rejected unfairly, escalate to the NCC and attach all your communications.
Pro tip: Email Fixd support instead of using chat-this creates a written trail you can provide to the NCC if needed.
Fixd pricing and subscription plans
Pricing varies by platform and region, and Fixd occasionally runs promotions. Here's what to expect.
| Plan tier | Annual cost (approximate ZAR) | Monthly cost (approximate ZAR) | Best for |
|---|---|---|---|
| Free (after cancelling Premium) | R0 | R0 | Basic fault code reading, vehicle history, DIY repairs |
| Fixd Premium (monthly) | ~R200-300 | ~R200-300 | Month-to-month flexibility, testing the service |
| Fixd Premium (annual) | ~R1,200-1,800 | ~R100-150 effective | Committed users, best value, eligible for refund in year one |
| Sensor purchase (one-time) | ~R400-600 (once only) | N/A | Required hardware for app to work; owned forever |
Prices vary by promotion and app store. Always check your app store or fixd.com for the current price before subscribing. Stopee recommends buying the annual plan if you're confident you'll use Fixd-it works out significantly cheaper per month, and you're still protected by the 30-day refund window in South Africa.
Common mistakes to avoid when cancelling fixd
Cancelling a subscription should be straightforward, but small oversights can leave you paying months longer than intended. Here are the pitfalls Stopee sees most often.
Cancelling in the wrong place
The biggest mistake is cancelling within the Fixd app when you actually subscribed via Apple or Google Play. Your app subscription remains active and continues billing. Always cancel where you subscribed: within the Fixd app for direct subscriptions, within Apple Settings for App Store, or within Google Play for Google Play subscriptions.
Confusing the sensor purchase with the subscription
You buy the sensor once (a one-time purchase). The Premium subscription is separate and renews monthly or annually. Owning the sensor doesn't mean you have Premium-they're independent. Cancel the subscription without worrying about the sensor; you keep it regardless.
Not saving your cancellation confirmation
Fixd emails cancellation confirmations immediately. If you don't save this email or take a screenshot of your cancellation confirmation in the app, you have no proof if Fixd claims you never cancelled. Screenshot your cancellation screen and save the confirmation email to a folder you can access later.
Cancelling too close to your billing date
If you cancel on the day before your renewal, your subscription still renews (you've been charged). Always cancel at least 3 days before your next billing date to avoid an unwanted charge. Check your cancellation confirmation email for your next billing date.
Ignoring refund eligibility
Many South Africans don't realize they qualify for a refund under the CPA. If you're within 30 days of your first charge, request a refund immediately-don't just assume you've lost the money. Stopee has seen users recover refunds simply by asking.
Checklist: before and after cancellation
Use this checklist to ensure you've covered all the bases.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify where you subscribed (Fixd app, Apple, or Google Play) | [ ] |
| 2 | Log in and find your active subscription and billing date | [ ] |
| 3 | Check if you're within 30 days of purchase (CPA refund window) | [ ] |
| 4 | Cancel through the correct platform | [ ] |
| 5 | Save cancellation confirmation email and take a screenshot | [ ] |
| 6 | If eligible for refund, submit request with receipts within 30 days | [ ] |
| 7 | Check your account in 48 hours to confirm subscription shows as cancelled | [ ] |
| 8 | Monitor your bank or card statement for no new charge on renewal date | [ ] |
Should you keep or cancel fixd?
Deciding whether Fixd is worth your money comes down to your driving habits and vehicle age.
Keep fixd premium if...
You drive an older vehicle (over 10 years old) that may develop mechanical issues, you're not mechanically savvy and value repair cost estimates before visiting a mechanic, or you want early warning of potential breakdowns. The Premium diagnostics and maintenance schedules genuinely help preventative care, and Stopee users report the service pays for itself when it catches issues early.
Cancel fixd premium if...
You drive a newer vehicle under manufacturer warranty (your dealer covers diagnostics), you rarely drive or don't have time to act on alerts, you're mechanically skilled and can read fault codes yourself, or the monthly cost simply doesn't fit your budget. The free tier still works once you own the sensor, so you lose nothing by cancelling Premium and reverting to the free version.
Why stopee exists and how we help
Subscription services like Fixd are powerful tools, but they're built to maximize recurring revenue. Dark patterns abound: buried cancellation buttons, confusing checkout pages, and subscriptions that don't renew when they should. Stopee exists to level the playing field. Our team translates complex Terms of Service into plain language, tracks changes in cancellation policies, and guides South African consumers through every step of the cancellation process-so you never feel trapped or confused again.
Thousands of South African consumers have used Stopee guidance to cancel services they no longer needed, recover refunds they didn't know they were entitled to, and escalate complaints to regulators when companies broke the law. We're not affiliated with Fixd or any service provider. Our only loyalty is to you-and to your right to cancel freely and fairly.
Contact information and next steps
If Fixd refuses your cancellation or refund request, use these details to escalate your complaint.
Fixd customer support
Contact Fixd directly first by visiting support.fixd.com, using the in-app chat feature, or emailing their support address (available on their website). Document all interactions with screenshots and saved emails. Provide your account ID, purchase receipt, and cancellation request clearly. Allow 5 to 10 business days for a response.
Escalation to the national consumer commission
If Fixd doesn't respond or refuses a legitimate refund claim, file a complaint with the NCC online at ncc.org.za or call their consumer helpline. Provide all documentation: your cancellation confirmation, purchase receipt, communication records with Fixd, and a summary of the issue. The NCC will investigate and contact Fixd on your behalf.
Your next move with stopee
Stopee has helped thousands of South African consumers cancel recurring subscriptions, contest unfair charges, and recover refunds through the CPA. Whether you're unsure if you're eligible for a refund, facing resistance from Fixd, or need guidance on escalating to the NCC, visit Stopee.com to explore resources tailored to your situation. Our guides are updated monthly to reflect changes in cancellation policies and consumer law. You deserve transparency, choice, and control over your subscriptions-Stopee is here to help you claim it.