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Cancel Zotlo: Step-by-Step Guide
How to cancel zotlo and protect your wallet in singapore
Understanding zotlo and why you might want to cancel
Zotlo is a personalized health and wellness platform that delivers astral coaching and digital well-being services through web and mobile applications. Subscribers access tailored guidance on mental wellness, mindfulness practices, and holistic routines through paid recurring subscription plans.
You may decide to cancel for several reasons: the service no longer aligns with your wellness goals, you prefer alternative platforms, or unexpected charges appear on your account. Understanding your cancellation options before acting helps you avoid getting locked into unwanted charges. At Stopee, we believe informed cancellation is empowered cancellation, and we're here to walk you through the process step by step.
How zotlo charges you
Zotlo operates on automatic recurring billing, meaning charges process each billing cycle without manual intervention. The platform uses a transaction-based pricing model rather than fixed monthly SGD subscription fees, so your actual cost depends on the specific plan tier and transaction volume. Charges appear on your account statement according to your chosen payment method and billing frequency set during signup.
Zotlo pricing and plan options
Zotlo offers three distinct pricing tiers to suit different user needs and transaction volumes.
| Plan type | Cost structure | Billing period | Best for |
|---|---|---|---|
| Standard | 8% of transaction amount | Per successful transaction | New users and light users |
| Self Service | 1.5% of transaction amount | Per successful transaction | Users who integrate their own payment provider |
| Custom | Contact Zotlo Sales | Negotiable terms | High-volume subscribers or unique business models |
To find your exact pricing in SGD and review your current plan tier, log into your Zotlo dashboard or contact Zotlo's sales team directly. Your dashboard will show your transaction history and the precise fees charged each billing cycle.
When to consider cancelling
You should consider cancellation if charges consistently exceed your budget, the coaching content no longer serves your wellness journey, or you've found a competing platform better suited to your needs. Unexpected or duplicate charges are also a clear sign to review your subscription immediately and potentially cancel if the issue isn't resolved quickly.
Your consumer rights in singapore
Singapore law protects you as a consumer when dealing with subscription services and recurring billing practices.
Consumer protection (Fair trading) act safeguards
The Consumer Protection (Fair Trading) Act addresses unfair business practices, including hidden fees, unclear cancellation processes, and barriers designed to prevent you from stopping recurring charges. If Zotlo makes cancellation deliberately difficult, charges you without clear consent, or fails to disclose billing terms upfront, you have grounds to escalate your complaint to the relevant consumer authority.
This law empowers you to demand transparency and fair treatment. If you believe Zotlo has violated these protections, you can file a formal complaint with the Consumers Association of Singapore (CASE), which investigates disputes and advocates on your behalf at no cost.
Your escalation pathway
Start by documenting everything: screenshots of unexpected charges, email correspondence with Zotlo support, your subscription confirmation, and your cancellation requests. If Zotlo refuses to cancel your subscription, fails to process a refund, or doesn't respond to your requests within 14 days, contact CASE directly. CASE acts as an independent mediator and can compel businesses to comply with Singapore consumer law.
How to cancel zotlo step by step
You have two primary cancellation routes depending on how you subscribed: through the app stores (Apple App Store or Google Play) or directly via your Zotlo web dashboard. Choose the method that matches your original subscription method for fastest processing.
Cancel zotlo through apple app store or google play
If you subscribed through your mobile device using either app store, cancellation happens in that same store, not through Zotlo itself. This is the simplest route for most mobile users.
- Open the App Store (iPhone/iPad) or Google Play (Android device) on the same device or account you used to subscribe.
- For iPhone: tap your profile icon, select "Subscriptions," find Zotlo, and tap "Manage"
- For Android: open Google Play, tap your profile, select "Payments and subscriptions," then "Subscriptions," and find Zotlo
- Locate Zotlo in your active subscriptions list and tap to open the subscription details.
- Check the next billing date displayed here-this is when your next charge will process if you don't cancel
- Select the "Cancel subscription" or "Unsubscribe" button and confirm your cancellation choice.
- Pro tip: Cancel at least 24 hours before the next billing date to avoid an extra charge
- Wait for a confirmation screen or email confirming cancellation has taken effect.
- Warning: Some app stores send a cancellation confirmation email; others display it only in the app. Screenshot or save both
- Your access to Zotlo continues until the end of your currently paid billing period-you won't be cut off immediately.
- After this date, your account enters a cancelled state and no further charges process
Cancel zotlo via the web dashboard
If you manage your Zotlo subscription directly through the company's website, use the web dashboard to cancel. This method gives you the clearest paper trail and fastest support response if issues arise.
- Visit the Zotlo website and sign into your account using your email and password.
- If you've forgotten your password, use the "Forgot password" option to reset it first
- Navigate to the Account, Billing, or Subscriptions section (exact label varies by platform design).
- Look for links like "Manage subscription," "Billing settings," or "My plans"
- Locate your active Zotlo subscription in the displayed list and select the cancellation option.
- Read any confirmation text carefully to understand when cancellation takes effect
- Follow any prompts asking you to confirm your reason for cancellation (optional feedback that can help Zotlo improve).
- Pro tip: Use this step to note any service issues-your feedback reaches the product team
- Click "Confirm cancellation" and wait for a success message to appear on screen.
- Warning: Do not close the browser tab until you see final confirmation; incomplete cancellations are a common trap
- Screenshot the confirmation page and save any confirmation email Zotlo sends to your inbox within 5 minutes.
- These serve as proof of cancellation if Zotlo charges you again by mistake
Stopee strongly recommends saving all cancellation confirmations for at least 90 days after the final billing date, as disputes sometimes take time to surface on credit card or bank statements.
What happens after you cancel zotlo
Cancellation stops future charges but doesn't immediately revoke your access-here's what you need to know about the transition.
Your access during the wind-down period
After you cancel, you retain full access to Zotlo content and coaching until the end of your current paid billing period. For example, if your next charge would have been on the 15th of next month and you cancel on the 5th, you keep access through the 14th. Once that date passes, your login credentials may no longer work, or the app may display a message that your subscription has expired.
Download or screenshot any materials, coaching notes, or wellness plans you created during your subscription-Zotlo may not preserve this data after cancellation or account deletion.
Billing and account status after cancellation
Once your paid period ends, no further charges appear on your account. Your account may remain active (allowing you to resubscribe later) or transition to an inactive state, depending on Zotlo's retention policy. You are not charged any cancellation fee or account closure fee; the only money involved is your refund claim if applicable.
Pro tip: Check your bank or credit card statement 7-10 days after the final billing date to confirm no unexpected charges post-cancellation. Errors do happen, and early detection makes resolution faster.
Refund policy and your rights to money back
Zotlo's terms of service state that all sales are final and no refunds are automatically issued for cancelled periods already paid. However, Singapore consumer law and payment provider policies give you additional levers to pursue a refund if circumstances warrant one.
Standard refund entitlements
Zotlo's published policy does not include automatic refunds for cancelled subscriptions. Charges already processed for the current billing cycle are treated as final unless you have specific grounds (error charging, unauthorized transaction, or Zotlo's breach of contract) to dispute them.
When you can request a discretionary refund
Zotlo may grant refunds on a case-by-case basis in these scenarios:
- You were charged multiple times in one billing cycle (duplicate billing)
- You were charged after confirming cancellation
- A charge appeared without your authorization or consent
- Zotlo failed to deliver promised services for a substantial portion of your billing period
- Technical errors prevented you from accessing content you paid for
To pursue a discretionary refund, contact Zotlo support with evidence: screenshots of multiple charges, dates, amounts, and a written explanation of the issue. Request a written response within 7 days. If Zotlo refuses, escalate to your bank or credit card provider and file a chargeback or dispute claim-most payment processors side with consumers when evidence of unauthorized or duplicate charges exists.
Stopee has guided thousands of consumers through this exact process, and we've seen payment processors reverse unfair charges when documentation is clear and timely.
Common cancellation mistakes to avoid
Cancellation seems straightforward, but small oversights can leave you paying for months longer than necessary. Here are the pitfalls we see most often.
Mistake 1: deleting the app instead of cancelling the subscription
Many users believe removing the Zotlo app from their phone stops charges. It doesn't. The app deletion does nothing to cancel the underlying subscription-your bank still processes charges each cycle. Always cancel through the app store or web dashboard before deleting the app.
Mistake 2: missing the cancellation deadline
App stores and billing platforms charge you if you don't cancel before the "next billing date." If your next charge is due on the 20th and you cancel on the 21st, you've already been charged. Set a phone reminder 3 days before your next billing date as insurance against this slip.
Mistake 3: not saving confirmation details
Zotlo support has no record of your cancellation if you don't capture proof. Screenshot the confirmation page, save the confirmation email, and note the date and time. If a charge appears after cancellation, this proof shifts the burden of proof onto Zotlo to explain why they charged you.
Mistake 4: assuming app store cancellation syncs to zotlo's system
If you subscribed via the app store, your cancellation happens in that store, not on Zotlo's servers. Zotlo may not immediately see the cancellation, leading to a lag of 1-3 days before the app store notifies them. If charges continue after cancellation, contact both Zotlo support and the app store to confirm cancellation was processed on both ends.
Your cancellation checklist
Use this checklist to confirm you've completed all steps before considering yourself fully cancelled from Zotlo.
| Action | Completed | Deadline |
|---|---|---|
| Identify your subscription method (app store or web dashboard) | ✓ | Before cancelling |
| Note your next billing date from your account or invoice | ✓ | Before cancelling |
| Cancel through the correct platform (app store or Zotlo dashboard) | ✓ | At least 24 hours before next billing date |
| Screenshot or save the cancellation confirmation screen | ✓ | Immediately after cancelling |
| Save the confirmation email from app store or Zotlo | ✓ | Within 1 hour of cancelling |
| Verify no charges appear 7-10 days after final billing date | ✓ | One week post-cancellation |
When to contact zotlo support
Reach out to Zotlo support if you encounter any of these issues during or after cancellation.
Situations requiring immediate support contact
Contact Zotlo support within 24 hours if you confirm cancellation but are still charged, if you're charged multiple times in one cycle, or if you cannot access the cancellation option in your dashboard or app store. Provide your support ticket or email with the following details: your account email, the dates of unauthorized charges, your screenshot of the cancellation confirmation, and the amount disputed.
Pro tip: Request all communication in writing (email, not chat) so you have a permanent record for escalation if needed.
Escalation to consumer authority
If Zotlo doesn't respond within 14 days or refuses your refund request despite clear evidence of error, file a complaint with CASE (Consumers Association of Singapore). CASE is a statutory body that mediates disputes at no cost to you and can compel Zotlo to comply with consumer protection law. Stopee recommends this step if a significant amount (over SGD 50) is in dispute and Zotlo is uncooperative.
Contact and support information
For cancellation issues or billing disputes with Zotlo, direct your inquiries to the support contact listed on the Zotlo website or in your account dashboard. Zotlo's registered business details are available in their terms of use; however, no Singapore-based physical address has been publicly disclosed.
If Zotlo is registered or operates as a merchant of record in Singapore, consumer complaints can also be escalated to CASE at www.case.org.sg or by calling their hotline. Stopee has helped thousands of consumers navigate subscription cancellations like this one, and we stand ready to guide you through each step of the process. Your wallet, your wellness, and your peace of mind matter-don't let a forgotten subscription become a financial leak. Take action today, and regain control of your recurring charges.