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Cancel Glo Tanning: The Right Way
How to cancel glo tanning in singapore and reclaim your money
Understanding glo tanning and why you might want to cancel
Glo Tanning operates as a spray tan salon with membership and subscription options available to customers in Singapore. The service offers personalised spray tanning treatments designed to enhance your natural skin tone, but like any subscription, it may no longer fit your needs or budget.
You might be considering cancellation for several reasons: you've found a more affordable alternative, the results don't match your expectations, your schedule no longer accommodates regular visits, or you're simply tightening your spending. Whatever your reason, Stopee understands that cancelling should be straightforward, not frustrating.
How glo tanning memberships work
Glo Tanning operates on a recurring billing cycle, meaning your membership renews automatically each month unless you actively cancel. The key detail here is that in-person cancellations at their Orchard Road salon are not accepted, no matter how politely you ask. You must submit your cancellation request in writing through their official online form to ensure the company processes your request correctly.
This policy exists to protect both you and Glo Tanning by creating a documented record of your cancellation request, which becomes crucial if billing disputes arise later.
Why timing matters for your cancellation
Glo Tanning enforces a strict cancellation deadline: you must submit your request by the 20th of the current month (by 11:59 PM where specified) to avoid being charged for the next billing cycle. If you submit your cancellation after the 20th, you will be charged for one additional month, and your membership will remain active through that extended period. This is not a suggestion-it is a firm company policy that affects your wallet directly.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with legal protections when you enter into contracts with service providers like Glo Tanning. Understanding these rights empowers you to act confidently if the company refuses to process your cancellation or disputes your request.
What the consumer protection (Fair trading) act covers
The CPFTA protects you against unfair contract terms, misleading representations, and unconscionable conduct. While Glo Tanning's publicly posted policies do not explicitly reference a 14-day cooling-off period (sometimes called a statutory right of withdrawal), you retain consumer protections under Singapore law if the company acts unfairly in response to your cancellation.
If Glo Tanning refuses to honour your written cancellation request or continues charging you after you've submitted a cancellation form, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE). This is your safety net, and Stopee encourages you to know it exists.
When to escalate to consumer authorities
Contact the Consumers Association of Singapore (CASE) if Glo Tanning ignores your cancellation request, continues billing you after you've submitted written cancellation, or refuses to provide a refund for services you did not receive. CASE investigates complaints and can apply pressure on businesses that ignore their customers' rights. You do not need to hire a lawyer to lodge a complaint with CASE-it is free and straightforward.
Methods to cancel your glo tanning membership
Glo Tanning provides a single official cancellation method: submission through their online contact and request form. This is the only method the company recognises for membership cancellations, so you must follow this path to ensure your request is processed and documented.
The online cancellation form (primary method)
You cancel Glo Tanning membership exclusively through their support pages. Visit their official cancellation form, fill in your membership details, and submit your request before the 20th of the month. Keep a screenshot or confirmation email from your submission-this is your proof that you cancelled on time, and you will need it if Glo Tanning disputes your cancellation later.
Important: In-person cancellations at the salon are not accepted, regardless of the reason you cite. The company requires written documentation, and the online form creates that automatic record. Do not waste time visiting the salon in person; submit your request digitally instead.
Step-by-step guide to cancel glo tanning
Follow these precise steps to cancel your membership without delays or errors. Stopee has helped thousands of consumers navigate cancellation procedures, and this process is designed to be clear and foolproof.
- Navigate to the official Glo Tanning support page at glotanning.com/support-faq/ in your web browser.
- Look for the cancellation or contact request form on the support page. If you cannot locate it immediately, use the search function (Ctrl+F on Windows, Command+F on Mac) and search for "cancel" or "contact."
- Complete all required fields in the form with accurate information:
- Your full name as it appears on your membership account
- Your email address registered with Glo Tanning
- Your membership number (if applicable) or account identifier
- A clear statement: "I request cancellation of my Glo Tanning membership effective immediately" or "effective at the end of my current billing cycle" (choose whichever applies to you)
- Today's date
- Review your submission for spelling errors and missing information. Glo Tanning may reject incomplete forms, forcing you to resubmit and potentially missing your deadline.
- Submit the form. Most forms will display a confirmation message or send you a confirmation email. If you do not receive any confirmation, take a screenshot of the submission page showing the date and time, and try submitting again.
- Within 24 to 48 hours, check your email (including your spam folder) for a confirmation from Glo Tanning. Save this email permanently-do not delete it. This email is your proof of cancellation.
- Mark your calendar for the 1st of next month. If your account is still active and you were billed despite submitting your cancellation, escalate to Glo Tanning support immediately with your confirmation email attached.
Timing your cancellation correctly
Pro tip: Submit your cancellation request between the 1st and 20th of any month. Submitting after the 20th will cost you an extra month of membership because the company processes cancellations in batches before the billing cycle renews. If your current billing date falls on the 25th, for example, a cancellation submitted on the 22nd will not prevent the charge on the 25th. Always submit early in the month to be safe.
What happens after you cancel
Cancelling your Glo Tanning membership triggers specific outcomes-understanding these prevents disappointment and helps you plan your next steps.
Your access and service period after cancellation
When you cancel by the 20th deadline, Glo Tanning stops future renewals, but you do not receive a pro-rata refund for the current billing period. You retain access to your membership benefits until the end of your paid cycle. For example, if you paid on the 15th and your cycle runs 30 days, your access ends around the 15th of next month, even if you cancelled on the 18th. You do not lose access mid-cycle.
If you cancel after the 20th, you will be charged for one additional month, and your membership remains active through that entire extended period. This is the company's way of ensuring they process cancellations in batches rather than individually.
Your billing stops after the paid period ends
Once your current billing cycle expires, no further charges appear on your card or statement. Glo Tanning's system automatically halts recurring billing when your cancellation processes. However, verify your statement in the weeks following your membership end date. If you spot a charge after your paid period should have ended, contact Glo Tanning immediately with your cancellation confirmation email.
Warning: Glo Tanning may take several business days to process cancellations after you submit the form. Do not assume your cancellation is active on the day you submit it. Allow 3 to 5 business days for the company to process your request and update their systems.
Refunds and what to expect
Refund policies at Glo Tanning differ depending on whether you're requesting a refund for unsatisfactory services or for your membership cancellation. Stopee wants you to understand exactly what money you can recover and when.
Membership refunds and cancellation timing
Cancelling your Glo Tanning membership does not automatically generate a refund for your current billing period. If you paid SGD 99 on the 1st and cancel on the 10th, you do not receive SGD 90 back. You've paid for the month, and you retain access through the end of that month. This is standard practice across subscription services in Singapore.
If you cancel after the 20th, you will be charged for the next month in full. That charge is non-refundable unless you can demonstrate the company acted unfairly or misrepresented the cancellation policy.
Service quality refunds and unsatisfactory results
If you're unsatisfied with the quality of a specific spray tan treatment or service, Glo Tanning permits refund requests through their contact form. The process works like this:
- Submit a refund request via their official contact form, explaining specifically what you're dissatisfied with (uneven application, colour mismatch, poor consultation, etc.).
- Include the date of your service and your membership or invoice number.
- Glo Tanning reviews your request and either approves or denies the refund within 5 to 7 business days.
- If approved, the refund processes to your original payment method and typically appears on your statement within 7 to 10 business days.
Important: Glo Tanning's policy states that all product sales are final-no returns or exchanges on retail tanning products. This means if you purchased a bottle of moisturiser or sunscreen alongside your service, you cannot return it for a refund, even if unused.
Product purchases and the "no returns" rule
If you bought skincare or beauty products from Glo Tanning (separate from your membership or service), those items cannot be returned or exchanged. Review your itemised receipt carefully to understand what portion of your charge relates to the service versus retail products. Only the service portion is eligible for a quality-based refund.
Glo tanning pricing and membership plans
Pricing varies depending on the membership tier you select and any ongoing promotions. Stopee recommends checking the official pricing page directly because rates change seasonally, and published information may become outdated.
| Membership type | Typical frequency | Billing cycle | Renewal policy |
|---|---|---|---|
| Monthly membership | 1 spray tan per month | Recurring monthly | Auto-renews; cancel by 20th to avoid next charge |
| Multi-tan package | Multiple treatments per cycle | Recurring monthly | Auto-renews; deadline applies |
| Pay-as-you-go | No membership; single bookings | Per-service billing only | No recurring charges; no cancellation needed |
| Loyalty or annual plan | Varies by promotion | Annual or multi-month | Check terms; early termination may incur penalties |
For the most current rates and plan details, visit glotanning.com/pricing/ to see exactly what you're paying for and whether your membership aligns with your salon visit frequency.
Common mistakes when cancelling glo tanning
We understand that cancellation processes feel stressful, and small mistakes can feel magnified. Here are the traps that catch most customers so you can avoid them entirely.
Mistake 1: trying to cancel in person at the salon
Many customers walk into the Orchard Road salon or their nearest location and request cancellation face-to-face, assuming this is faster or more reliable. Glo Tanning's staff may sympathise with you, but they cannot process your cancellation in-person. You will leave without a confirmed cancellation, and you will be charged again next month. The company deliberately centralises all cancellations through their online form to create an auditable trail and prevent miscommunication. Accept this reality and submit your form online instead.
Mistake 2: missing the 20th deadline
Forgetting the 20th deadline is expensive. If you submit your cancellation on the 22nd, you will be charged for the next full month automatically, and you cannot reverse that charge just because you cancelled a day or two late. Mark the 15th on your personal calendar as a reminder to cancel by the 20th. Do not wait until the last few days of the month.
Mistake 3: not saving your confirmation email
Your cancellation confirmation email is your only proof that you submitted a timely request. If Glo Tanning's system fails or the company disputes your cancellation, you will need this email to resolve the matter. Create a folder in your email for "subscription cancellations" and file this confirmation there permanently. Take a screenshot as well for added insurance.
Mistake 4: assuming your cancellation is active immediately
Submitting your cancellation form does not instantly deactivate your membership. Glo Tanning's team processes forms in batches, and your cancellation may take 3 to 5 business days to update in their system. If you check your account status the next day and it still shows "active," do not panic or resubmit. Wait at least a week before concluding something went wrong.
Mistake 5: cancelling without understanding your refund policy
You will not receive a pro-rata refund for your current billing period when you cancel. Many customers expect to receive SGD 30 back if they cancel 10 days into a 30-day cycle. This is not how Glo Tanning works. You pay for the month, and you retain access through the end of that month, even if you cancel on day 5. Accept this upfront so it does not surprise you later.
Your cancellation checklist
Use this checklist to ensure your cancellation stays on track and nothing falls through the cracks.
- Locate your Glo Tanning membership number or account email address.
- Visit glotanning.com/support-faq/ and locate the cancellation form.
- Fill out the form completely with accurate membership details and a clear cancellation request.
- Submit the form between the 1st and 20th of the month (not after the 20th).
- Take a screenshot of the submission confirmation page.
- Check your email for a confirmation email within 24 to 48 hours.
- Save the confirmation email in a permanent folder labelled "cancellations."
- Mark your calendar for the date your current billing cycle ends.
- Check your bank statement 5 to 7 days after that end date to confirm no further charges appear.
- If you spot a charge after your membership should have ended, contact Glo Tanning immediately with your confirmation email attached.
Reviews and customer experiences
Glo Tanning maintains a 4.5 out of 5 star rating across verified review platforms. Customers consistently praise the quality of the spray tan results and the professionalism of the salon staff. However, reviews highlight that cancellation processes are slow-customers report waiting 5 to 7 business days for confirmation that their cancellation processed-and that the company enforces the 20th deadline strictly with no exceptions.
One recurring complaint centres on unexpected charges after customers believed they had cancelled. Most of these cases involved customers who missed the 20th deadline or failed to save their confirmation email. Few customers report issues if they follow the online submission process and maintain documentation. Stopee emphasises the importance of that documentation-it transforms a "he said, she said" dispute into a clear paper trail that protects you.
Key comparison: glo tanning versus alternatives
If you're considering cancellation, you might be weighing Glo Tanning against other spray tanning options in Singapore. Here's how the main alternatives compare.
| Provider | Cancellation method | Deadline | Refund policy |
|---|---|---|---|
| Glo Tanning | Online form only | 20th of month | No pro-rata refunds; end-of-cycle access retained |
| Independent salons (varies) | Phone, email, or in-person | Varies; often 7 days notice | Varies widely; negotiate directly |
| Mobile spray tan services | Cancel individual bookings; no memberships | 24 to 48 hours before appointment | Full refund if cancelled within timeframe |
| Self-tanning products | Not applicable | Not applicable | Retail return policy (typically 30 days) |
If Glo Tanning's strict 20th deadline and no-refund policy frustrate you, mobile spray tan services or independent salons with flexible cancellation may suit your needs better. Stopee recommends comparing not just price but cancellation terms before committing to any subscription.
Contact information and escalation
If Glo Tanning refuses to process your cancellation or continues billing you after you've submitted a cancellation request, escalate your complaint to Singapore's consumer protection authority.
Glo tanning contact details
Glo Tanning operates an Orchard Road location in Singapore for in-person services, but remember that cancellations must be submitted in writing via their online form, not in person at the salon. No physical cancellation address exists because the company processes all cancellations digitally through glotanning.com/support-faq/.
Consumer authority escalation
If Glo Tanning ignores your cancellation request or disputes your claim after you've provided written proof, contact:
Consumers Association of Singapore (CASE)
Address: 170 Ghim Moh Road, Singapore 279621
Phone: +65 6461 5800
Email: ask@case.org.sg
Website: case.org.sg
CASE investigates disputes free of charge and can issue formal complaint letters to businesses that ignore consumer rights. Most companies respond when CASE becomes involved because regulatory consequences carry weight. Lodge your complaint with CASE if Glo Tanning refuses to honour a timely cancellation request or continues billing you after you've submitted clear written cancellation.
Final thoughts: cancel with confidence
Cancelling Glo Tanning is straightforward once you understand the process and deadlines. Submit your written request through the official online form by the 20th, save your confirmation email, and monitor your statement for unexpected charges. Avoid the common mistakes-in-person cancellation attempts, missed deadlines, and failure to document your request-and your cancellation will process without drama.
Remember that Stopee exists to empower you in subscription decisions. Whether you're cancelling because you've found a better alternative, your budget has tightened, or you're simply not satisfied with the service, your right to cancel is non-negotiable. Stopee has helped thousands of consumers navigate cancellation processes, understand their rights under the Consumer Protection (Fair Trading) Act, and escalate complaints when companies refuse to cooperate. You deserve clarity, respect, and swift processing-and now you have the roadmap to achieve it.