Manage Simple Life

How to cancel simple life: your step-by-step guide and consumer rights in singapore

What is simple life

Simple Life is a health and wellness mobile application that helps you reduce stress and improve your mental wellbeing through daily activities and habit-based coaching. You access guided exercises, habit tracking and personalised wellness plans via the app or your web account.

The service operates on a subscription model. Your subscription unlocks premium content, personalised coaching plans and progress tracking features across iOS, Android and web platforms. Whether you use Simple Life casually or as part of your daily routine, you hold the right to cancel at any time - and Stopee is here to walk you through exactly how.

Core features and what you get

Simple Life delivers structured daily activities, automated reminders, detailed progress tracking and short coaching sessions designed to support lasting behaviour change. Your account stores your wellness history, achievements and personalised plans even after cancellation, unless you request full account deletion.

Subscriptions vary by commitment level and billing platform. You may hold a monthly flexible plan or a commitment plan (3, 6 or 10 months), each with different cancellation rules and potential early termination fees.

Pricing and plan types

Pro tip: Check the official Simple Life app or website for the most current pricing and available plans in Singapore. Rates change regularly, and third-party sources often list outdated information. Stopee recommends verifying all costs directly with the service before you commit.

Your consumer rights under singapore law

When you cancel Simple Life, you are protected by Singapore's Consumer Protection (Fair Trading) Act. This law safeguards your right to fair dealing, transparent terms and remedies if the service breaches its obligations to you.

What the consumer protection (Fair trading) act covers

The Act protects you against unfair contract terms, misleading representations and unconscionable conduct by service providers. If Simple Life applies terms that are unreasonably harsh - such as refusing cancellation without valid reason or imposing hidden fees - you have grounds to dispute those terms and seek relief.

Key protections include your right to clear information about cancellation procedures, billing dates and refund eligibility. If Simple Life fails to disclose these clearly, or if cancellation is deliberately made difficult to discourage you from leaving, the Competition and Consumer Commission of Singapore (CCCS) can investigate.

When to escalate to the CCCS

If Simple Life refuses to process your cancellation, charges you after you cancel, or applies surprise fees without consent, document everything and report the issue to the CCCS. You can lodge a complaint online at www.cccs.gov.sg or contact their hotline. Stopee encourages you to keep screenshots, emails and transaction records as evidence.

The CCCS handles unfair trading practices and can compel Simple Life to honour your cancellation rights and refund eligible charges. Response times vary, but the Commission takes consumer complaints seriously.

How to cancel simple life by platform

Your cancellation method depends on where you subscribed - App Store, Google Play or the Simple Life website. Each platform has its own process, but all lead to the same outcome: auto-renewal stops and your subscription expires at the end of the current billing cycle.

Cancel via apple app store (iPhone and iPad)

If you subscribed through the App Store, you must cancel through your Apple ID account settings. Deleting the Simple Life app does not cancel your subscription; Apple continues to bill you until you explicitly turn off auto-renewal.

1. Open Settings on your iPhone or iPad and tap your name at the top.
   • If you do not see your name, tap "Sign in" and enter your Apple ID credentials.
2. Select Subscriptions.
   • You see all active subscriptions linked to this Apple ID.
3. Tap Simple Life (or "Simple" if listed under that name).
   • Review the renewal date and current price.
4. Tap Cancel Subscription.
   • Apple displays a confirmation screen asking why you cancel; answering is optional.
5. Confirm cancellation by following Apple's on-screen instructions.
   • Your subscription remains active until the end of the current billing period.

Warning: Apple does not notify you when your cancellation is processed. Check your Subscriptions list a few days later to confirm the status shows "Cancelled" or no longer appears. Stopee advises taking a screenshot of the cancellation confirmation for your records.

Cancel via google play (Android devices)

Android users can cancel Simple Life through the Simple Life app itself or directly via the Google Play Store app. Both routes are equally valid; choose whichever is easier for you.

Option A: Cancel within the Simple Life app

1. Open Simple Life and tap your profile icon (usually bottom-right corner).
   • If you do not see a profile option, look for a menu or settings icon.
2. Tap Manage subscription or Plan Management.
   • The exact label varies by app version.
3. Select Google Play Subscriptions.
   • This redirects you to the Google Play Store app.
4. Tap Simple Life from the subscriptions list.
   • Review your renewal date and billing amount.
5. Tap Cancel Subscription and confirm.
   • Google processes cancellation immediately.

Option B: Cancel directly via Google Play Store

1. Open the Google Play Store app and tap your profile icon (top-right).
   • If you are not logged in, sign in with your Google account first.
2. Select Payments and subscriptions.
   • A dropdown menu appears with options.
3. Tap Subscriptions.
   • You see all active subscriptions on this Google account.
4. Tap Simple Life.
   • Review the plan details and next renewal date.
5. Tap Cancel Subscription.
   • Google Play displays a cancellation confirmation and any retention offers.
6. Confirm by tapping Cancel Subscription again.
   • Your subscription ends at the next billing cycle.

Pro tip: Google Play sometimes offers discounts or free trial extensions when you attempt to cancel. Only accept these if you genuinely want to continue; otherwise, confirm cancellation. Stopee has seen users accidentally extend their subscriptions by tapping the wrong button.

Cancel via the simple life website or web account

If you subscribed directly through the Simple Life website, you manage your subscription via your online account. This method also works if you hold a commitment plan and want to explore your options.

1. Go to Simple Life's website and log in with your email and password.
   • Ensure you use the correct account if you have multiple logins.
2. Navigate to your Profile or Account Settings.
   • Look for a "Plan Management", "Billing" or "Subscriptions" section.
3. Locate your active subscription and tap Turn Off Auto-Renewal or Cancel.
   • Simple Life displays your current renewal date and next charge amount.
4. Follow the on-screen prompts and complete any short survey.
   • Simple Life may ask why you are cancelling; your feedback is optional.
5. Confirm your cancellation.
   • You receive a confirmation email within minutes.

Warning: Deleting the Simple Life app or your device account does not cancel your subscription. You must explicitly turn off auto-renewal through the website, app or your payment platform. Stopee has helped thousands of consumers recover from accidental double-billing because they assumed deletion equals cancellation.

Early cancellation of commitment plans

If you hold a 3, 6 or 10-month commitment plan, cancelling early may trigger a non-refundable early termination fee of approximately $29.99 SGD. This fee is outlined in Simple Life's Terms of Service and applies only if you cancel before the commitment period ends.

If you cannot afford the fee or believe it is unreasonable, contact Simple Life support in writing (email preferred) and explain your circumstances. Some cases qualify for fee waiver or reduction. Keep copies of all communication. If Simple Life refuses and you believe the fee violates fair trading law, escalate to the CCCS.

What happens after you cancel simple life

Cancellation can feel final, but your subscription and account follow a specific timeline. Understanding what happens next prevents confusion and helps you avoid accidental recharges.

Your subscription during the cancellation period

When you cancel, Simple Life stops auto-renewal but keeps your subscription active until the end of the current billing cycle. If your next charge date is 15 days away, you retain full access for those 15 days. After the cycle ends, your subscription expires and you lose access to premium features.

You continue to see your account, history and saved plans, but premium content becomes locked. You can reactivate your subscription anytime by turning auto-renewal back on or purchasing a new plan.

Your account, data and reactivation

Simple Life stores your account, progress, achievements and personalised plans indefinitely. Even after cancellation and expiry, you can log back in, review your history and reactivate. You do not lose your wellness data simply because you cancelled.

If you want complete account deletion, contact Simple Life support and request permanent removal. The company processes account deletions within 30 days, after which your data is erased and cannot be recovered. Stopee recommends exporting or screenshotting your important progress before requesting deletion.

Will you receive a refund

Refund eligibility depends entirely on your subscription source and the circumstances of your cancellation. Stopee breaks down each scenario so you know exactly what to expect.

Refunds for app store purchases

Apple controls all refunds for App Store subscriptions. Simple Life does not process these refunds directly. If you cancel within the billing cycle, Apple may approve a refund up to 180 days after purchase if you request it through the App Store.

1. Open the App Store and tap your profile icon.
   • Make sure you are signed in with the correct Apple ID.
2. Select Purchase History.
   • You see all recent transactions.
3. Find the Simple Life charge you want to refund and tap the three-dot menu.
   • The menu appears next to each transaction.
4. Select Report a Problem.
   • A web form opens.
5. Choose the reason (e.g., "I did not authorize this charge" or "I want a refund").
   • Be honest; Apple reviews your claim before approving.
6. Submit your request and await Apple's response.
   • Approval typically takes 5 to 10 working days.

Pro tip: Apple is more likely to approve refunds if you cancelled promptly and did not use the service extensively. If you used Simple Life for weeks and then request a refund, Apple may deny it as non-refundable. Stopee advises requesting refunds within the first 7 days of purchase for the best chance of approval.

Refunds for google play purchases

Google Play grants you a 48-hour window to request a refund on any subscription purchase. After 48 hours, the subscription is considered accepted and non-refundable unless you have a valid dispute.

1. Open Google Play Store and tap your profile icon.
   • Select Payments and subscriptions, then Subscriptions.
2. Tap the Simple Life subscription you purchased.
   • Locate the transaction in your order history.
3. Select the purchase and tap Request a refund.
   • Google displays a refund request form.
4. Choose your reason and submit.
   • Google processes your request within 48 hours if you are within the refund window.

If you are outside the 48-hour window, you may still contact Google Play support directly with a dispute. Google occasionally approves refunds beyond 48 hours if you provide a compelling reason (e.g., "Service was unavailable" or "Charged without consent"). Stopee recommends being specific and factual in your dispute message.

Refunds for website direct purchases

Simple Life's Terms of Service states that website purchases are generally non-refundable. However, this clause does not override Singapore consumer law. If you cancelled within a short period (e.g., within 7 days) and meet the eligibility criteria, you may have grounds for a refund.

An older Simple Life policy allowed refunds within 30 days if you met specific usage and compliance criteria; approved refunds were processed within 14 days. This policy may no longer apply, so verify current terms on the Simple Life website.

To request a refund for a website purchase:

1. Contact Simple Life support via email and provide your account email, purchase date and reason for refund.
   • Keep your email professional and concise.
2. Reference your cancellation date and any service issues (e.g., "I subscribed on 1 June and cancelled on 5 June due to technical problems").
   • Facts strengthen your case.
3. Await Simple Life's response (typically within 5 working days).
   • The company may approve a partial or full refund or deny your request.
4. If denied, escalate to the CCCS with proof that Simple Life's refund policy is unfair or breaches disclosure requirements.
   • Stopee has supported consumers in winning CCCS disputes against non-refundable terms that were not clearly disclosed at purchase.

Common mistakes when cancelling simple life

Cancellation often feels stressful, especially if you have been charged unexpectedly or held a commitment plan. You are not alone in making these mistakes; Stopee helps you avoid the most common pitfalls.

Deleting the app instead of cancelling your subscription

The biggest mistake is assuming that deleting Simple Life from your phone cancels your subscription. It does not. Apple and Google continue to bill you monthly (or according to your plan) even if the app is gone. You only stop the charges by explicitly turning off auto-renewal through your payment platform.

If you have already deleted the app and fear you have been double-charged, log back into your Apple or Google account from a web browser and check your active subscriptions. Cancel immediately if Simple Life still appears. You can then request a refund for unauthorized charges under the 48-hour or extended Apple/Google refund policies.

Not checking the commitment period before subscribing

Commitment plans (3, 6 or 10 months) lock you in and charge an early termination fee if you cancel early. Many users accidentally choose a commitment plan thinking they can cancel anytime. Always review the plan type before purchasing. Stopee recommends selecting a month-to-month plan if you are unsure whether you will continue.

Ignoring the confirmation email

After you cancel, you receive a confirmation email from Simple Life or your payment platform (Apple, Google). Some users ignore this email or delete it without reading. Your confirmation email is your proof of cancellation. Save it in a folder or screenshot it. If you are later charged incorrectly, this email is your first piece of evidence.

Not verifying that auto-renewal actually stopped

Follow up on your cancellation within 3 to 5 days. Check your subscription settings to confirm that auto-renewal is off and that Simple Life no longer appears in your active subscriptions list. Do not assume it worked. If it did not, repeat the cancellation steps or contact support.

Checklist before you cancel simple life

Use this checklist to ensure you cancel safely and protect yourself:

Simple life customer reviews and ratings

Simple Life holds a 4.5 out of 5 star rating based on user feedback. Most users praise the app's design, daily reminders and habit-tracking features. Some users report frustration with commitment plan terms and early cancellation fees.

On consumer review platforms, common complaints centre on the difficulty of finding cancellation instructions and surprise charges after attempting to cancel. If you experience similar issues, Stopee encourages you to document the problem and lodge a complaint with the CCCS. Your feedback helps protect other Singapore consumers.

Contacting simple life

If you have questions before, during or after cancellation, Simple Life support can help. Use the contact details below:

When you contact Simple Life, include your account email, subscription source, cancellation date and a clear description of your issue. Keep your tone professional but firm. If Simple Life does not respond or refuses to honour your cancellation, escalate to the CCCS immediately.

Your next steps: cancel with confidence

Cancelling Simple Life is straightforward once you know which platform you used and follow the correct steps. Whether you subscribed via App Store, Google Play or the website, you have the tools and consumer protections to cancel safely and efficiently.

Remember: you have the right to cancel at any time, though commitment plans may incur early termination fees. Your cancellation takes effect at the end of your current billing cycle, and you retain full access until that date. If Simple Life refuses to cancel, charges you incorrectly or applies unfair fees, the CCCS is your enforcement authority.

Stopee has helped thousands of consumers cancel digital subscriptions, avoid hidden charges and recover refunds. Visit Stopee at stopee.com to explore guides for other services and get personalised cancellation support. Our mission is to put control back in your hands, empowering you to manage your subscriptions with confidence and transparency. Stopee is here to make cancellation simple, clear and fair for every Singapore consumer.