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How to cancel numan in singapore: your complete guide to stopping men's health subscriptions

Understanding numan and why you might want to cancel

Numan is a digital health platform that delivers online medical consultations, prescriptions and treatment plans focused on men's health-covering hair loss, sexual health, weight management and testosterone replacement therapy. You complete an online assessment, receive a personalised treatment plan from a licensed clinician, and medications are shipped directly to your address in Singapore.

Many users sign up hoping for rapid results, but then realise the commitment doesn't suit their lifestyle, budget or health needs. If you're considering cancellation, Stopee is here to walk you through every step so you avoid hidden charges, missed deadlines and refund pitfalls.

When cancellation makes sense

You should cancel Numan if you've finished your treatment course, experienced side effects, found a more affordable alternative, or simply want to pause your subscription while you assess progress. Whatever your reason, cancelling promptly prevents unwanted renewals and protects your wallet.

The cancellation challenge with numan

Unlike simple app subscriptions, Numan bundles clinical care with pharmaceutical dispatch. This means cancelling through the App Store alone won't stop Numan from shipping your next batch of medication. You must follow Numan's internal cancellation process-a two-step process that trips up many customers. Stopee has identified this exact trap and built this guide to help you avoid it.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital health subscriptions. Understanding your legal ground gives you leverage if Numan refuses reasonable cancellation or withholds refunds unfairly.

Key protections under singapore law

The Consumer Protection (Fair Trading) Act requires traders to act honestly and fairly. If Numan charges you after cancellation, fails to honour a refund promise, or delivers faulty medication, you have grounds to escalate to the Consumer Association of Singapore (CASE). Numan must also provide clear terms before you subscribe; if their cancellation process is deliberately hidden or unclear, that breaches the Act.

Additionally, prescription medications in Singapore are regulated by the Health Sciences Authority (HSA). If you receive damaged, expired or incorrectly dispensed medication, HSA complaints carry regulatory weight and often prompt faster resolution than customer service alone.

When to escalate to CASE

If Numan refuses cancellation, continues charging after you cancel, or denies a refund you believe you're entitled to, lodge a formal complaint with the Consumer Association of Singapore. CASE offers free mediation and can pressure traders to comply with consumer law. Visit case.org.sg or call 6100 0315 to file a complaint.

Methods to cancel numan

You have two primary routes to cancel: through your device's app store (if you subscribed via Apple App Store or Google Play) and directly via Numan's website or app. Both steps are necessary to fully stop your subscription and prevent future shipments.

Understanding the two-step cancellation process

Cancelling through the App Store or Google Play stops platform billing but does not tell Numan to halt medication dispatch. Numan's system operates independently of these platforms. Many customers cancel only on their device store, then discover they've been charged and receive unwanted medication weeks later. Stopee strongly recommends completing both cancellations to avoid this costly mistake.

Platform-specific cancellation (App store and google play)

If you originally subscribed through Apple's App Store or Google Play Store, you must first cancel the subscription within that platform. This stops the platform from billing your linked payment method on renewal dates.

Step-by-step cancellation guide for numan

Follow these detailed instructions in order to cancel your Numan subscription completely and avoid future charges or unwanted medication shipments.

Cancelling via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Find "Numan" in your active subscriptions list.
   • Tap "Numan" to view your subscription details.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; tap "Confirm Cancellation".
   • You'll receive an on-screen confirmation and an email from Apple.
4. Save your confirmation email for your records.
   • Screenshot the cancellation confirmation from the App Store.

Pro tip: Your access continues until the end of your current billing cycle. If you've paid for a monthly plan that renews on the 15th, you keep access until 14 November; after that date, your account locks unless you reactivate.

Cancelling via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions", then "Subscriptions".
2. Tap "Numan" from your active subscriptions.
   • Review your plan details and next billing date.
3. Tap "Cancel subscription" at the bottom.
   • Google will prompt you to confirm; tap "Cancel subscription" again.
   • You'll see "Subscription cancelled" on screen and receive a confirmation email.
4. Screenshot and save your Google Play cancellation email.
   • Include the subscription ID for reference if you need to escalate later.

Pro tip: Google Play processes cancellations within one business day, but your access continues until the end of your current billing period. Plan your final download of medical records before this date expires.

Cancelling directly with numan (the critical second step)

1. Log into your Numan account via the Numan website or app using your email and password.
   • Go to numan.com and enter your credentials, or open the Numan app on your phone.
2. Navigate to the "Treatments" or "Active Treatments" tab.
   • Review all active treatment plans listed (e.g., hair loss, weight management, TRT).
   • Check whether you have any prepaid or commitment packages; these have special cancellation rules.
3. For weight-loss treatments and eligible rolling subscriptions, look for "Pause" or "Suspend" options within the treatment card.
   • Tap or click the three-dot menu on the treatment you wish to pause.
   • Select "Pause subscription" or "Suspend treatment".
   • Choose your reason for pausing (optional but helpful for Numan's feedback).
   • Confirm the pause; Numan will display a confirmation message.
4. For testosterone replacement therapy (TRT), hair-loss treatments or other specialist plans, the pause option may not appear in your Treatments tab.
   • Contact Numan's customer support directly via the in-app chat or help centre.
   • Request cancellation or pause in writing and include your full name, registered email and each treatment name you wish to cancel.
5. Confirm cancellation with Numan in writing via email to their support address (found in your account settings under "Contact Us").
   • Request a written confirmation of your cancellation date and any refund eligibility.
   • Keep this email for your records and as proof in case of future disputes.
6. Wait for Numan's confirmation email confirming the cancellation has been processed.
   • Check your spam folder if you don't see it within 2 business days.
   • If no confirmation arrives, follow up with support and ask for a screenshot of the cancellation in your account.

Warning: Some Numan treatments (particularly TRT and prepaid packages) cannot be paused via the app and require direct contact with support. Failing to cancel these directly with Numan means you'll continue to be billed and may receive unwanted medication shipments. Do not assume the app pause button covers all your treatments.

What happens immediately after you cancel

Cancelling Numan is emotionally satisfying, but you're not out of the woods yet-the days and weeks following cancellation are critical. Here's what you should expect and monitor.

Access and payment timeline

Once you cancel through both platforms and Numan's app, your payment method will no longer be charged on your next renewal date. However, access to your account and clinical records remains active until the end of your current billing cycle. You keep access to any medications or treatment plans you've already received and paid for.

If you've paid for a 3-month or annual package upfront, your cancellation takes effect at the end of that prepaid period unless Numan's terms allow early termination. Review your original invoice to confirm your paid-through date.

Medication shipments and what to do if they still arrive

If you cancel through Numan's app but someone still ships medication to your address after your cancellation date, this is a breach of your cancellation request. Do the following immediately:

• Open the package and note the contents, expiry dates and condition.
• Photograph the package, contents and any delivery label.
• Do not use or dispose of the medication without guidance from Numan.
• Contact Numan support with your cancellation confirmation, your new shipment date and photos, and demand a return label and refund.
• If Numan refuses, escalate to CASE and reference the Consumer Protection (Fair Trading) Act-you cancelled, Numan breached by shipping anyway, and you're entitled to refuse the goods.

Account and clinical records retention

Cancelling your subscription does not automatically delete your account, clinical notes or medical history. These remain stored on Numan's servers under their privacy policy. If you want your data deleted, you must submit a separate data deletion request under Singapore's Personal Data Protection Act (PDPA).

Contact Numan's privacy team (usually privacy@numan.com or via your account settings) and request deletion of all personal and clinical data. Numan has 30 days to process your request. Ask for written confirmation once deletion is complete.

Refund policy and eligibility in singapore

Numan's refund policy is tightly controlled due to medication safety and regulatory rules. However, exceptions exist, and Stopee has helped countless customers identify refund eligibility they didn't know they had.

General refund rule: no refunds after dispatch

Numan does not issue refunds once medication has been dispensed, packaged or dispatched to you. This is a legal requirement in Singapore-once a prescription medication leaves Numan's clinical control, it cannot be re-stocked for safety reasons.

If you cancel before your medication is dispatched, you may be entitled to a refund of unused fees. Contact Numan immediately and ask whether your next shipment has already been prepared or dispatched. Request a refund if it has not yet left their facility.

Eligible exceptions and special refunds

You are eligible for a refund or replacement if any of the following apply:

• Damaged, faulty or expired medication: If your package arrives with damaged medication, cracked seals, discolouration or an expired batch, Numan will replace or refund it. You must report the issue within 7 days of delivery with photos as evidence. Refunds are issued to your original payment method within 4 to 5 working days.
• Incorrectly dispensed medication: If Numan sends the wrong medication or the wrong dose, you're entitled to an immediate replacement or refund. Again, report within 7 days with photos.
• Non-medical products (toiletries, supplements): Non-prescription items like vitamins or shampoo can be returned within 14 days of delivery if unused and in original packaging. Items unsuitable for hygiene reasons (opened or used products) are non-returnable.
• Promotional money-back guarantees: Some Numan promotions offer refunds if you don't see results (e.g., hair-loss guarantees or initial consultation refunds). These have strict eligibility conditions-check the promotion terms. You'll need photographic evidence of results (or lack thereof) and must claim within the specified window (usually 90 to 180 days). Stopee recommends screenshotting the promotional offer before you subscribe, so you have proof of the guarantee terms later.

How to claim a refund

1. Gather evidence: photos of the damaged/wrong medication, your order confirmation email, and the shipment date.
2. Contact Numan support via the in-app chat, help centre or support email.
3. Explain the issue clearly and include your evidence (photos or screenshots).
4. Request a refund or replacement and ask for a timeline (Numan typically responds within 2 to 3 business days).
5. If the refund is approved, provide your bank details or confirm the original payment method for the refund.
6. Track the refund in your bank account; it may take 4 to 5 working days to appear.
7. If Numan refuses a refund you believe you're entitled to, escalate to CASE with your evidence and order history.

Numan pricing and subscription plans

Numan's pricing varies by treatment type, location and current promotions. The table below reflects typical SGD pricing for Singapore as of this guide's publication, but always verify current rates on Numan's website before deciding to cancel.

Pro tip: Prepaid or annual packages often offer 15-25% discounts compared to monthly rolling plans. If you're considering Numan, weigh the savings against the cancellation risk. If you're unsure about commitment, choose a monthly rolling plan so you can cancel with no penalties.

Do not rely on outdated pricing

Prices, promotions and plan availability change regularly on Numan's website. This table is a reference only. Before you decide whether cancellation is worth your effort, log into your Numan account and confirm your current plan cost and next billing date. Stopee always recommends verifying live pricing so you know exactly how much you'll save by cancelling.

Common cancellation mistakes and how to avoid them

Cancelling Numan catches many customers off guard. Most mistakes are preventable if you know what to look for-and Stopee has identified the patterns so you don't repeat them.

Mistake 1: cancelling only via app store or google play

This is the most common error. You cancel your platform subscription, receive a confirmation, and think you're done. Then, two weeks later, Numan ships your next batch of medication and your backup payment method is charged. The App Store cancellation and Numan's internal cancellation are separate systems. Always complete both.

Mistake 2: not requesting written confirmation from numan

In-app chat conversations vanish, and app notifications are easy to delete. Without a cancellation confirmation email from Numan, you have no proof of your cancellation request if a dispute arises. Always follow up your in-app cancellation with an email to Numan support requesting written confirmation. Save that email.

Mistake 3: assuming TRT and specialist treatments pause via the app

TRT, testosterone pellet treatments and other specialist plans often do not have pause buttons in the Treatments tab. Tapping "Pause" for your hair-loss plan does not pause your TRT. You must contact support separately for each specialist treatment. Check your Treatments tab carefully; if you see no pause option, email support immediately.

Mistake 4: not checking prepaid package terms before cancelling

If you've paid upfront for a 3-month or annual package, Numan may not permit early cancellation or may charge an exit fee. Always review your original invoice before you cancel. If you've paid £ or $ upfront, ask Numan whether early termination is allowed and whether you'll receive a pro-rata refund.

Mistake 5: ignoring promotional guarantee clauses

If you subscribed during a promotion offering a money-back guarantee (e.g., "results in 90 days or your money back"), and you don't see results, you may be eligible for a refund. Many customers cancel without realising they could claim the guarantee instead. Review any promotional emails you received before signing up; if a guarantee was offered, you might get your money back rather than losing it to a refund denial.

Checklist: before you cancel

Use this checklist to ensure you cancel correctly and avoid regrettable mistakes.

• Take a screenshot of your current treatment plan, cost and next billing date.
• Check whether you have any prepaid or commitment packages and review their cancellation terms.
• Review any promotional money-back guarantees that might apply to your subscription.
• Download or screenshot your clinical records and treatment history before you cancel (after cancellation, you may lose easy access).
• Confirm the email address Numan will send your cancellation confirmation to.
• Check whether your next medication shipment has already been prepared; ask Numan directly if unsure.
• Note the date you intend to cancel so you can track when access ends and billing stops.

Checklist: after you cancel

Cancellation doesn't end with a button tap. Monitor your account and payment method for the next 30 days using this checklist.

• Receive and save Numan's written cancellation confirmation email; forward it to your personal email for safekeeping.
• Receive and save your App Store or Google Play cancellation confirmation.
• Check your bank or credit card statement one week after your billing cycle end date to confirm you were not charged.
• If a refund was promised, track your refund in your bank account within 4 to 5 working days of approval.
• Monitor your address for any unexpected Numan medication shipments; if one arrives, photograph it and contact support immediately.
• If you were promised a refund and it doesn't appear, follow up with Numan and ask for a transaction reference and expected deposit date.
• If Numan charges you after you've cancelled, contact your bank immediately to dispute the charge and escalate to CASE.

How to contact numan for cancellation support

If you run into trouble cancelling-whether the pause button won't work, support isn't responding, or you've been charged after cancellation-you need to contact Numan's team directly. Here's where to find them.

Numan's headquarters and contact information

Numan's primary office is located at Eastcastle Street, London (UK headquarters). However, Numan operates in Singapore under UK-regulated clinical standards. For cancellation or account issues, you should contact them via the channels below rather than postal mail, as email and in-app support are faster.

• In-app support chat: Log into your Numan account and look for the chat icon or "Help" section. This is the fastest method for account-related queries.
• Help centre: Visit help.numan.com and search for cancellation articles or submit a support ticket.
• Email: Check your Numan account settings under "Contact Us" for the support email address, or reply directly to any order confirmation email from Numan.
• Singapore-specific concerns: If you have a complaint about regulation, medication safety or unfair trading practices, contact the Health Sciences Authority (HSA) at info@hsa.gov.sg or 6460 5188.

Escalation path if numan doesn't respond

If Numan ignores your cancellation request or refuses a refund you believe you're entitled to, escalate to the Consumer Association of Singapore (CASE). CASE will mediate on your behalf and can pressure Numan to comply with consumer law.

Consumer Association of Singapore (CASE)

• Phone: 6100 0315
• Email: complaint@case.org.sg
• Website: case.org.sg
• Operating hours: Monday to Friday, 9am to 5.30pm

Bring your cancellation confirmation, payment receipts, and any correspondence with Numan when you file your complaint. CASE will review your case and attempt to resolve it within 30 days.

Final summary: take control of your numan subscription

Cancelling Numan is straightforward once you understand the two-step process and avoid the traps that catch most customers. Cancel through your device's app store first, then contact Numan directly to pause or cancel your active treatments. Request written confirmation, monitor your account and payment method for 30 days, and escalate to CASE if Numan breaches your cancellation request or unfairly denies a refund.

Your consumer rights in Singapore are strong. The Consumer Protection (Fair Trading) Act and the Health Sciences Authority back you up, especially when traders ignore cancellations or dispatch medication after you've opted out. Stopee has helped thousands of consumers cancel unwanted health subscriptions without losing money to hidden charges or missed refund deadlines-and this guide contains all the insider knowledge you need to protect yourself.

Don't let bureaucratic delays or confusing processes keep you trapped in a subscription you no longer want. Take action today: cancel through the App Store, email Numan with a clear cancellation request, save your confirmations, and monitor your account. Stopee is here to make sure you cancel confidently and reclaim control of your healthcare and your budget.