Manage Clue

How to cancel clue and reclaim control of your period tracking

Understanding clue before you cancel

Clue is a period and ovulation tracking app developed by BioWink GmbH in Berlin that helps you monitor your menstrual cycle, symptoms and reproductive health. The app compiles data you enter to deliver predictions and personalised insights tailored to your body.

You can use Clue across iOS, Android and via web subscription. The free tier offers basic tracking, while premium plans unlock advanced features and ad-free access. At Stopee, we understand that sometimes a subscription no longer serves your needs, and that decision deserves respect and a straightforward cancellation process.

Key features of clue

Clue tracks your period dates, ovulation windows, symptoms and mood patterns. Premium subscribers gain access to cycle predictions, detailed health insights and personalised notifications. The app prioritises your privacy with encrypted data storage and granular privacy controls you manage through in-app settings.

Billing and feature availability vary depending on your platform. App Store subscribers, Google Play users and web customers via Paddle each follow different cancellation and refund pathways. Stopee recommends identifying your subscription platform before beginning the cancellation process.

Pricing and subscription plans for clue

Clue offers flexible monthly and annual payment options to suit different budgets and commitment levels.

Clue subscription costs in singapore

Why pricing matters to your cancellation decision

Annual plans lock you into a 12-month commitment and cost significantly more upfront. If you cancel an annual subscription after only a few months, you forfeit the remainder. Monthly plans offer flexibility but renew automatically unless you cancel before the next billing date. Stopee recommends checking your billing cycle before you initiate cancellation so you know exactly when your access ends.

Should you cancel clue?

Your reason for cancelling shapes your next steps and eligibility for a refund.

Signs it is time to cancel

You might cancel Clue if you no longer track your cycle actively, prefer another app, find the premium features unnecessary, experience privacy concerns or simply want to reduce monthly expenses. All of these are valid reasons, and Stopee supports your choice to prioritise your own needs.

Some users cancel after a trial period when the app does not match their expectations. Others downgrade to the free tier first before deciding to leave entirely. If you are unsure, consider pausing your subscription rather than cancelling immediately so you can reactivate later without losing your data.

When to request a refund

You have the strongest refund claim if you cancel within 14 days of purchase on web via Paddle, or if you cancel within Apple's or Google's refund windows on mobile. Outside these windows, refunds are discretionary. Stopee advises acting quickly if you believe you deserve a refund because each platform enforces strict timelines.

Under Singapore's Consumer Protection (Fair Trading) Act, you have consumer rights even as a digital subscriber. If Clue misrepresented features or breached your privacy, you have grounds to escalate beyond the app's standard refund policy. Consumer protection officers at the Consumers Association of Singapore can advise you if disputes arise.

How to cancel clue on iOS (App store)

Cancelling an App Store subscription stops automatic renewal and preserves your premium access until the end of your current billing period.

Step-by-step cancellation on iPhone or iPad

1. Open the Settings app on your iOS device.
   • Scroll down and tap your Apple ID profile banner at the top of the Settings menu.
   • Choose "Subscriptions" from the options that appear.
2. Find Clue in your active subscriptions list.
   • Tap Clue to view your subscription details.
   • Review your next billing date and current plan name.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm Cancellation".
   • You will see a confirmation message with your final access date.
4. Verify your cancellation status by returning to Subscriptions and confirming Clue no longer appears in your active list.
   • Clue will remain in your library until the paid period ends, marked as "Expires [date]".
   • You can resubscribe at any time before expiration without data loss.

Pro tip: Apple handles all cancellations and refunds directly; Clue cannot override Apple's decisions. If you miss the refund window, contact Apple Support through Settings > [Your Name] > iTunes and App Store > Contact Us.

Warning: Do not delete the Clue app from your device, as this does not cancel the subscription. You must cancel through Settings first.

How to cancel clue on android (Google play)

Google Play subscriptions follow a similar process but use different menus and terminology than Apple.

Step-by-step cancellation on android devices

1. Open the Google Play Store app.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions" from the menu.
2. Tap "Subscriptions" to view your active plans.
   • Scroll through the list to locate Clue.
   • Tap Clue to open its subscription details page.
3. Select "Cancel subscription" on the Clue details page.
   • Google will explain your cancellation terms and final billing date.
   • Confirm by tapping "Cancel subscription" again.
4. Confirm cancellation by checking your subscriptions list for Clue's status.
   • The entry should show "Cancelled" or a final expiration date.
   • You retain premium access until that date passes.

If you encounter issues during cancellation, open the Clue app itself and contact support through the in-app help menu. Include your Google Play transaction ID so support can investigate. However, Google processes all refunds and subscription terminations independently of Clue.

Pro tip: Google Play allows refunds within 48 hours of purchase for most subscriptions. If you cancel outside this window, request a refund directly through Google Play by going to Payments and Subscriptions > Subscriptions > Clue > Report a problem.

How to cancel clue on the web

Web subscriptions for Clue are processed by Paddle, a third-party payment platform, rather than by Clue directly.

Step-by-step cancellation for web users

1. Visit helloclue.com and log in to your account.
   • Navigate to your account settings or subscription management page.
   • Look for a "Billing" or "Subscriptions" section.
2. Clue will direct you to Paddle's customer portal.
   • Follow the link provided in your account dashboard.
   • Log in with the email address associated with your Clue subscription.
3. Access your subscription in Paddle's portal and select "Cancel subscription".
   • Paddle will present your cancellation options and confirm your final access date.
   • Complete the cancellation process in Paddle's interface.
4. Verify cancellation by checking your email for a confirmation from Paddle.
   • Paddle sends a confirmation receipt within minutes of successful cancellation.
   • Keep this email as proof if you later dispute a charge.

Pro tip: Paddle handles refunds for web subscriptions, not Clue. If you purchased within the last 14 days and are in the EU or Germany, you may qualify for a refund under consumer law. Contact Paddle directly to request a refund with reference to your 14-day right of revocation.

Warning: Clue forwards all billing and cancellation requests to Paddle. You cannot cancel through Clue support; you must use Paddle's portal or contact Paddle directly at support.paddle.com.

What happens after you cancel clue

Cancelling your subscription triggers specific changes to your access and account status.

Access and premium features after cancellation

When you cancel, Clue stops charging you at the next billing date. Your premium features remain active until the end of your paid period, then automatically revert to the free tier. You lose ad-free browsing, advanced insights and cycle predictions once access expires.

You can continue using Clue's free features indefinitely. Your basic tracking, symptom logging and cycle calendar remain fully functional. Stopee recommends downloading or exporting your historical data before cancellation as a precaution in case you later decide to switch apps.

Your data and account after cancellation

Cancelling a subscription does not automatically delete your Clue account or your tracked data. All your period logs, symptoms and historical records persist unless you explicitly request deletion. If you want to erase your data completely, contact Clue support or access the deletion option in account settings if available.

Your account remains accessible even after cancellation. You can log in anytime to view past data, downgrade to the free tier or resubscribe to premium without losing your history. This flexibility means cancellation is not permanent if you change your mind later.

Refunds and your consumer rights

Your eligibility for a refund depends on the platform, the timing of your cancellation and your location under consumer law.

Clue's general refund policy

Clue does not automatically refund subscription charges. Refunds are rare and granted only in exceptional circumstances at Clue's discretion, such as billing errors or technical failures. Most users do not qualify for refunds under Clue's policy, which is why platform-specific options matter.

For standard cancellations outside error scenarios, do not expect a refund from Clue itself. Instead, pursue refunds through your payment platform or invoke consumer protection laws if applicable.

Platform-specific refund pathways

App Store (iOS): Apple offers a 45-day refund window from the date of purchase for most app subscriptions. To request a refund, open Settings > [Your Name] > iTunes and App Store > Apple ID > View Apple ID > Purchase History > Clue > Report a Problem. Select the charge and choose "Request a refund". Apple reviews your claim and responds within 48 hours.

Google Play (Android): Google allows refunds within 48 hours of purchase for most subscriptions. After 48 hours, refunds are at Google's discretion. Request a refund through Google Play > Payments and Subscriptions > Subscriptions > Clue > Report a problem. Explain your reason and submit. Google typically responds within 2 to 3 business days.

Web via Paddle: European and German consumer law grants a 14-day right of revocation for digital goods purchased online. If you subscribed via Paddle and live in the EU or Germany, you can request a full refund within 14 days of purchase regardless of usage. Contact Paddle at support.paddle.com with your transaction ID and reference the Consumer Rights Directive. Paddle will process refunds within 14 days by law.

Consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you against misleading practices, unfair contract terms and services that fail to meet implied guarantees of quality. If Clue misrepresented its features, failed to honour privacy promises or breached service standards, you have grounds to escalate beyond standard refund policies.

If Clue refuses to engage with a legitimate complaint, contact the Consumers Association of Singapore or file a dispute with your bank or payment provider. Stopee advises documenting all communications and keeping proof of purchase and cancellation to support your claim if escalation becomes necessary.

Common mistakes when cancelling clue

We recognise that navigating subscription cancellations feels stressful, and small oversights can leave you exposed to surprise charges or data loss.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Clue from your phone does not cancel the subscription. Your payment method will still be charged on the renewal date, and you will lose access upon next login. Always cancel through Settings or your payment app's subscription menu before uninstalling.

Mistake 2: missing platform-specific refund windows

Apple, Google and Paddle enforce strict refund deadlines. Once you miss the window (45 days for Apple, 48 hours for Google, 14 days for Paddle), refunds become discretionary and rarely approved. Stopee recommends requesting a refund immediately if you are unhappy rather than waiting days or weeks to decide.

Mistake 3: ignoring the cancellation confirmation

After cancellation, verify your subscription status in your payment app. Do not assume cancellation succeeded. Check your email for confirmation receipts and cross-reference your billing history to confirm the next charge does not occur.

Mistake 4: failing to export your data before final expiration

Once your premium access expires, exporting your data becomes harder. Some apps restrict data export to premium users only. Download your period history, symptom logs and insights before your access lapses if you think you might want them later.

Checklist: cancelling clue safely

Use this checklist to ensure a smooth cancellation process without surprises.

Why stopee helps thousands of consumers cancel confidently

Subscription cancellations should be straightforward, yet companies often design confusing processes to trap users into paying longer than intended. Stopee exists to demystify every step and ensure you keep control of your wallet and your data.

We have guided readers through thousands of cancellations across period trackers, fitness apps, streaming services and productivity tools. Each experience informs our guides so you do not repeat common mistakes or fall victim to dark patterns.

Clue itself is a legitimate health tool with real value for many users. But your subscription should exist because you actively want it, not because cancellation felt too difficult. Stopee believes empowering you to cancel easily is how we respect your autonomy and build trust. Visit Stopee (stopee.com) today to explore guides for cancelling other subscriptions or to learn your consumer rights in full detail.