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Cancel Clarify: The Right Way
How to cancel clarify ADHD and protect your consumer rights in singapore
Understanding clarify and why you might want to cancel
Clarify is a subscription-based app designed to help people with ADHD manage tasks, organise their day, and improve focus through digital tools and features. The service operates across multiple platforms, including iOS, Android, and web-based accounts.
You may have subscribed through Apple's App Store, Google Play, or directly via ClarifyNow.ai or Clarify.ai. Each platform operates under separate billing systems, which means your cancellation process depends entirely on where you made your purchase. Understanding your subscription type is the first step toward cancelling without unnecessary delays or surprise charges.
At Stopee, we know that cancelling a subscription should be straightforward, not a puzzle. This guide walks you through every cancellation method for Clarify so you regain control of your billing.
When you should consider cancelling clarify
You might cancel Clarify if the app no longer fits your needs, if you prefer alternative ADHD management tools, or if the subscription cost no longer justifies the features you use. Others cancel because they found the interface difficult to navigate or discovered they prefer pen-and-paper or competing apps for task management.
Regardless of your reason, Stopee supports your decision to take back control of your subscriptions. Cancelling promptly prevents unwanted charges and ensures you only pay for services that genuinely add value to your life.
Multiple clarify products mean different cancellation routes
Clarify operates several branded services: ClarifyNow, Clarify.ai, and variants like ClarifyExpenses. Each product has separate billing systems, terms, and cancellation procedures. You must cancel the specific product you subscribed to, otherwise charges will continue.
Before you proceed, identify which Clarify service appears on your bank statement or billing email. This ensures you cancel the correct subscription and avoid the frustration of discovering recurring charges weeks later.
Your consumer rights when cancelling clarify in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions.
What the consumer protection act guarantees
Under Singapore law, you have the right to cancel a subscription if the supplier fails to deliver the service as described, charges you without clear consent, or continues billing after you request cancellation. The law also requires companies to make cancellation as easy as subscribing.
If Clarify continues to charge you after you cancel, or if the app fails to function as advertised, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Consumer Court. Stopee encourages you to document all cancellation attempts with screenshots and email confirmations, as this evidence strengthens any dispute.
Refund entitlements under singapore law
Singapore law gives you a 14-day cooling-off period for most digital subscriptions. Within this window, you can request a full refund simply because you changed your mind, even if Clarify's own terms say otherwise. After 14 days, your refund eligibility depends on Clarify's published policy and whether you have a valid complaint about service quality.
If Clarify refuses a refund you believe you are owed, mention the Consumer Protection (Fair Trading) Act in your dispute email. Companies respond faster when they know you understand your legal position.
How to cancel clarify on iOS (App store)
If you subscribed to Clarify through Apple's App Store on your iPhone or iPad, you must cancel through Apple's platform, not inside the app itself.
Step-by-step cancellation on iOS
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- You will see a list of all your active subscriptions.
- Find Clarify in your subscriptions list and tap it.
- If you see multiple Clarify products, tap the one you wish to cancel.
- Tap Cancel Subscription before the next billing date.
- The exact button label is "Cancel Subscription" or sometimes "Edit Subscription".
- Follow the prompts and confirm your cancellation.
- Take a screenshot of the cancellation confirmation screen.
- This proves you cancelled if Apple or Clarify disputes your claim later.
- Check your email for an App Store cancellation confirmation within 24 hours.
- Apple sends a formal email confirming the cancellation date.
Important warnings for iOS cancellation
Warning: Deleting the Clarify app from your phone does NOT cancel your subscription. Many people make this mistake and discover unwanted charges weeks later because they assumed the app was gone. Only cancellation through Apple's Settings app stops future billing.
Warning: Do not cancel inside the Clarify app itself. The app has no direct cancellation button tied to Apple's billing system. Any cancellation you attempt within the app may not register with Apple, leaving your subscription active.
Pro tip: Cancel before the next billing date shown on your Subscriptions screen. If today is the 15th and your renewal is the 20th, you have five days to cancel and avoid the next charge.
How to cancel clarify on android (Google play)
Subscriptions purchased through Google Play must be cancelled through the Google Play Store, not inside the Clarify app or by deleting it.
Step-by-step cancellation on android
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions.
- You may need to tap "Manage subscriptions" or similar, depending on your device.
- Tap Subscriptions.
- A list of all your active subscriptions appears.
- Find Clarify in the list and tap it.
- Identify the correct Clarify product if multiple versions exist.
- Tap Cancel subscription.
- Google Play prompts you with a reason (optional) and asks for confirmation.
- Complete the cancellation by tapping "Cancel subscription" again.
- Verify cancellation by returning to your Subscriptions list.
- Clarify should no longer appear, or it should show a "Cancelled" status.
Important warnings for android cancellation
Warning: Uninstalling the Clarify app does not cancel your Google Play subscription. Your billing cycle continues even after you delete the app from your phone. Always cancel through Google Play first.
Pro tip: If you cannot find the subscription button in Google Play, try visiting play.google.com in your browser, logging into your Google account, going to "Manage subscriptions" in your profile menu, and cancelling from there. The web version is sometimes clearer than the mobile app.
How to cancel clarify via the web (ClarifyNow and clarify.ai accounts)
If you subscribed directly through ClarifyNow.ai or Clarify.ai's website, you cancel through your online account dashboard, not through App Store or Google Play.
Cancelling a ClarifyNow account
- Open your browser and navigate to clarifynow.ai or clarifynow.app.
- Log in with your email and password.
- Go to Account Settings or Subscription Management.
- This is usually found in a menu icon or your profile dropdown.
- Locate your current subscription plan (e.g., Monthly Pro, Annual Pro, or Credit Packs).
- Note the renewal date shown on this page.
- Click Cancel Subscription before your next renewal date.
- ClarifyNow asks you to confirm your cancellation.
- Read any final warnings about losing access to features.
- Click "Confirm cancellation" to finalize.
- Screenshot the confirmation message.
- ClarifyNow provides a cancellation confirmation ID or message.
- Save this as proof if you need to dispute a future charge.
Cancelling a clarify.ai account
- Log into your Clarify.ai account at clarify.ai.
- Enter your registered email and password.
- Find the Billing or Subscription section in your account menu.
- Look for settings, preferences, or account management links.
- Check your next renewal date and note when it occurs.
- You must notify Clarify.ai at least 3 days before this date.
- Use the cancellation button in your account, or email billing@getclarify.ai with "Subscription Cancellation Request" as the subject line.
- Include your account email, subscription plan, and request date in the email.
- Clarify.ai responds within 1-2 business days.
- If you email, keep the reply confirming cancellation.
- This email is your proof of cancellation for Stopee's records and for any future disputes.
Timing and notification requirements for clarify.ai
Pro tip: Clarify.ai requires 3 days' notice before your subscription renews. If your renewal is 20 March and today is 18 March, you are too late to cancel this cycle through the standard process. Email billing@getclarify.ai immediately and mention the short notice; they often waive the 3-day rule if you contact them urgently.
Warning: "Pausing" your subscription is not the same as cancelling. Some accounts offer a pause feature that temporarily stops billing but keeps your account active. If you want a full cancellation, explicitly request cancellation, not a pause.
What happens to your account and data after you cancel
Cancelling stops future charges, but it does not always delete your account or data immediately.
Your access after cancellation
Once you cancel, you typically lose access to paid features at the end of your current billing period. If you cancel mid-cycle, you usually retain access until that period ends. For example, if you cancel on 15 March but your billing cycle runs until 30 March, you can use Clarify until 30 March.
Free or trial features may remain accessible even after cancellation. Your account login and any notes or data you created usually stay in the system unless you request deletion.
Account and data retention
Clarify retains your account data according to its privacy and terms policies. Neither ClarifyNow nor Clarify.ai automatically deletes your account when you cancel. If you want Clarify to delete your personal data, you must submit a separate data deletion request.
Contact billing@getclarify.ai (for Clarify.ai) or the support email listed in ClarifyNow's account settings to request account deletion. Singapore's Personal Data Protection Act (PDPA) gives you the right to request deletion of your personal data. Keep the company's response confirming deletion.
Refund eligibility and how to claim one
Whether you receive a refund depends on the Clarify product you subscribed to, how much you have used it, and how quickly you request one.
ClarifyNow refund policy
| Plan type | Refund window | Conditions |
|---|---|---|
| Credit Packs | 14 days | Full refund if you have used less than 10% of credits |
| Monthly Pro | 7 days | Full refund within 7 days of first purchase; prorated refund within the first month |
| Annual Pro | 14 days | Full refund if claimed within 14 days of purchase |
| All plans (after grace period) | None | No refund; only cancellation of future charges |
To claim a ClarifyNow refund, log into your account, go to Billing, and select the refund option for your plan. If your refund window has closed, contact support@clarifynow.app and ask for a courtesy refund, citing your reason for cancellation.
Clarify.ai refund policy
| Scenario | Refund available | Action required |
|---|---|---|
| First 14 days (cooling-off period) | Yes, by law | Request refund via billing@getclarify.ai or Singapore's Consumer Court |
| After 14 days, within service agreement | Only at company discretion | Email billing@getclarify.ai with your reason; reference Consumer Protection Act |
| Service failure or misleading description | Yes, by law | Document the failure and escalate to CASE if Clarify refuses |
| Continued billing after cancellation | Yes, full refund owed | Screenshot charges and contact Clarify immediately; escalate to bank if necessary |
Clarify.ai officially states that it offers no refunds except as required by law. However, Singapore's Consumer Protection (Fair Trading) Act overrides this policy for the first 14 days and in cases of service failure. Always request a refund in writing to billing@getclarify.ai so you have a record of your request.
How to request a refund
- Gather evidence: screenshots of charges, app store receipts, and your cancellation confirmation.
- This evidence supports your refund request.
- Email billing@getclarify.ai with the subject "Refund Request for [Your Email]".
- Include your subscription plan, purchase date, and cancellation date.
- State your reason (within 14 days, service failure, or other valid reason).
- Attach screenshots of charges.
- Wait 5-7 business days for a response.
- Clarify usually replies within this window.
- If Clarify refuses and you believe you are entitled to a refund, escalate to CASE or the Small Claims Tribunal.
- Stopee has seen consumers successfully recover refunds through CASE when companies refuse within the 14-day window.
Common mistakes to avoid when cancelling clarify
Cancellation should be simple, but small errors can leave you stranded with active charges and no cancellation proof.
Mistake 1: deleting the app instead of cancelling the subscription
The most costly error: you delete Clarify from your phone and assume you are unsubscribed, then discover charges on your bank statement three months later. Cancelling in your device settings (Apple or Google) is the only way to stop billing. Deleting the app is not cancellation.
Mistake 2: trying to cancel inside the clarify app
Many apps have a cancellation button built in. Clarify does not reliably connect to Apple or Google's billing systems through in-app cancellation. If you cancel inside the Clarify app, your request may not reach Apple or Google, and your subscription remains active.
Mistake 3: missing the 3-day notice for clarify.ai
Clarify.ai requires 3 days' notice before your renewal date. If you miss this window, your subscription renews and you must wait another full month to cancel without an extra charge. Always check your renewal date before cancelling and submit your request early.
Mistake 4: not saving your cancellation confirmation
After you cancel, take a screenshot or note the confirmation code. If you later dispute a charge, Clarify or your bank will ask you to prove you cancelled. Without this proof, you have no recourse.
Mistake 5: assuming you are refunded automatically after cancellation
Cancellation stops future charges; it does not trigger an automatic refund for your current or previous period. You must request a refund separately, and you only qualify if you are within the refund window or have a valid complaint. Stopee always advises customers to request a refund in writing so there is a record.
Your cancellation checklist for clarify
Follow this checklist to ensure your cancellation is complete and documented:
| Task | Completed | Notes |
|---|---|---|
| Identify your Clarify product | ☐ | App Store, Google Play, ClarifyNow, or Clarify.ai |
| Locate your next renewal date | ☐ | Check your app store account or Clarify dashboard |
| Cancel before the renewal date | ☐ | Do not delay; cancel as soon as you decide |
| Screenshot the cancellation confirmation | ☐ | Proof you cancelled; store this safely |
| Verify cancellation in your account | ☐ | Return to your subscriptions list and confirm Clarify no longer appears |
| Monitor your next billing cycle | ☐ | Check your bank statement; you should see no charge after cancellation |
| Request a refund (if eligible) | ☐ | Within 14 days or if you have a valid complaint; email billing@getclarify.ai |
Billing address for cancellation via registered post
If you choose to cancel via registered post (a formal, documented method), use this address:
Clarify
[Billing address to be confirmed with customer support]
When you send a registered post cancellation letter, include your subscription email, account number (if applicable), and request date. Registered post provides a proof-of-delivery timestamp, which is valuable if Clarify disputes your cancellation later. Keep your post office receipt.
Pro tip: Most cancellations via email or in-app are faster. Only use registered post if Clarify has ignored your previous cancellation requests or if you need the strongest possible legal documentation.
Take action now and reclaim control of your subscriptions
Clarify is designed to help you stay organised, but if it no longer fits your life, you have every right to cancel. Whether you subscribed through Apple, Google Play, or Clarify's website, your cancellation path is clear. Cancel before your next renewal date, save your confirmation, and watch your next billing cycle to confirm the charge is gone.
If Clarify continues to charge you after cancellation, or if you believe you deserve a refund, Singapore's Consumer Protection (Fair Trading) Act is on your side. Reference the law in any dispute email, and escalate to CASE or the Small Claims Tribunal if the company refuses to cooperate.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed. We know how frustrating it is when cancellation is hidden behind confusing menus or when companies make it harder to leave than to join. By following this guide, you avoid those traps and take back control of your spending.
Document every step, save your confirmation, and do not hesitate to escalate if Clarify does not respond. You deserve transparency and respect from the companies you pay. Stopee is here to support that journey.