Manage Medify

How to cancel medify and protect your rights as a singapore subscriber

What medify is and why you might want to cancel

Medify is a subscription-based online platform that delivers medical entrance exam preparation, practice question banks, mock examinations and professional development courses. You access content through the Medify website or mobile apps, and your subscription renews automatically each billing period unless you cancel. At Stopee, we recognise that subscription services can feel overwhelming to manage, especially when priorities shift or you find better-value alternatives. This guide walks you through every cancellation option available to Singapore subscribers, plus your consumer rights and refund remedies.

How medify delivers its service

Medify operates entirely online. Once you subscribe, you gain instant access to UCAT mock exams, A-Level question banks, interview preparation modules and unified medical education resources. Your account stays active for the full length of your paid billing period. After your subscription ends, you lose access to premium features unless you renew. Understanding this access window is crucial before you cancel, because Stopee's analysis shows many subscribers cancel without realising they still have weeks of paid access remaining.

Common reasons subscribers cancel

You might cancel because you have completed your exam preparation, switched to a competitor platform, experienced financial strain, or discovered the content does not match your learning style. Whatever your reason, cancelling swiftly prevents unwanted renewal charges. Stopee exists to make this process transparent and stress-free, so you keep control of your money and your time.

Your consumer rights in singapore before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you even when a service displays a "no-refund" policy. This is an essential safety net you should know about before proceeding with cancellation.

What the consumer protection (Fair trading) act covers

Under Singapore law, sellers must not engage in unfair or misleading conduct, regardless of their stated terms. If Medify misrepresents the service, fails to deliver promised features, or charges you without clear consent, you have legal grounds to dispute the charge. The Consumer Protection (Fair Trading) Act applies to digital services, including online subscriptions. This means a blanket "no-refund" clause does not override your statutory rights if the service is genuinely defective or misrepresented at the point of sale.

Digital content and cooling-off rights

For digital services already accessed or downloaded, Singapore law does not grant an automatic statutory cooling-off period (unlike physical goods). However, if you cancel within the first 14 days of purchase and the service has not been substantially delivered or accessed, you may have stronger grounds for a refund request. Stopee recommends documenting when you purchased, when you first accessed the platform, and what content you used, because this evidence strengthens your position if you escalate a refund dispute.

Escalation point if medify refuses

If Medify denies a refund you believe is justified, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and, if necessary, can escalate your dispute. Keep all correspondence with Medify and your payment records, because CASE will request these when you file a complaint. Stopee's experience shows that companies often reconsider refund requests when they know a formal complaint is incoming.

Medify pricing and subscription plans

Knowing your plan details and renewal date is your first step toward hassle-free cancellation. Check your most recent invoice to confirm exactly what you are paying and when the next charge is due.

Subscription plans and costs

Important pricing notes

Medify's official website displays prices in GBP, AUD and NZD. Singapore-dollar pricing of approximately S$50 - S$65 per month comes from user reports and is not officially confirmed. For the most accurate price in your currency, visit Medify's pricing page directly. If Medify charges you in a different currency than expected, or if the conversion rate seems unfair, document this before you cancel, because it may strengthen a refund request under consumer protection law.

How to cancel medify: step-by-step for each platform

Cancellation method depends on whether you subscribed directly through Medify's website or via Apple App Store or Google Play. Follow the steps for your platform carefully, and cancel at least 24 hours before your renewal date to avoid an unintended charge.

Cancel your medify subscription on the website

This is the most straightforward route. You can cancel directly through your account dashboard without contacting support.

1. Go to the Medify website (medify.co or medify.training) and sign in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Once logged in, navigate to your account menu. Look for a "My Account" or profile icon, usually in the top right corner.
   • Some users report the account menu is labelled "Settings" or a gear icon. Click whichever appears.
3. Select "Billing" or "Subscriptions" from the dropdown menu.
   • This section shows your active subscription, renewal date, and payment method.
4. Find "Manage subscription" or "Manage my subscription" and click it.
   • You will see a summary of your current plan and next billing date.
5. Click "Cancel subscription" or "Unsubscribe." Medify may ask you to confirm your reason for leaving; this is optional feedback, not a requirement.
   • Pro tip: Do not close the browser tab or refresh the page until you see a confirmation message. Screenshot this confirmation for your records.
6. Confirm the cancellation when prompted. You will receive a confirmation email from Medify within minutes.
   • Warning: Check your spam or promotions folder if you do not see the email within 15 minutes.

Important timing: Medify advises cancelling at least 24 hours before your renewal date. If your renewal is scheduled for tomorrow, cancel today. If you miss this window and are charged, contact Medify support immediately (within 48 hours) and quote your cancellation confirmation email to request a reversal.

Cancel medify if you subscribed via apple app store

If you subscribed through your iPhone or iPad, Apple manages the subscription, not Medify directly. You must cancel through Apple's systems.

1. Open the App Store app on your iPhone or iPad.
   • Do not open Medify itself; go directly to the App Store icon.
2. Tap your profile icon in the top right corner (a circle with your photo or initials).
   • Select "Subscriptions" from the menu that appears.
3. You will see a list of all your active subscriptions. Find "Medify" in the list.
   • If Medify does not appear, your subscription may have already expired or been cancelled.
4. Tap "Medify" to open the subscription details.
   • You will see your renewal date and payment method details.
5. Tap "Cancel subscription" or "Remove subscription."
   • Apple will ask you to confirm. Tap "Confirm" or "Yes".
6. Apple displays a final message confirming cancellation and your access end date. Screenshot this for your records.
   • Pro tip: Apple typically processes cancellations within seconds, but access may take up to 24 hours to fully terminate on Medify's end. If you still have access after 24 hours, contact Medify support with your Apple order number.

Warning: Do not delete the Medify app from your device. Deleting the app does not cancel your subscription; it only removes the app icon. You must follow the steps above to actually stop charges.

Cancel medify if you subscribed via google play

Android users who subscribed through Google Play must cancel in Google's system, not within Medify.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Subscriptions" or "Manage subscriptions" from the menu.
   • You will see all active subscriptions linked to your Google account.
3. Tap "Medify" to open the subscription page.
   • The page shows your plan, renewal date, and next charge amount.
4. Tap "Cancel subscription" or "Unsubscribe."
   • Google may ask for feedback about why you are cancelling. This is optional.
5. Confirm the cancellation by tapping "Yes" or "Confirm."
   • Google sends a confirmation email to your account email address within minutes.
6. Your subscription ends on the date shown on the confirmation screen, not immediately.
   • Pro tip: Even after you cancel on Google Play, your Medify app remains on your device. You can continue using it until your current billing period ends. You do not need to delete it.

Important: Google Play cancellations are final and immediate in the system. If you change your mind within 48 hours, contact Google Play support directly to request reinstatement. Medify does not handle Google Play reactivations; Google must approve the request.

What happens immediately after you cancel

Cancelling does not end your access right away, and understanding this timeline prevents frustration and helps you maximise the value of your remaining paid period.

Your access after cancellation

When you cancel through Medify's website, app store, or support, your account enters a "cancelled but active" state. You retain full access to all premium features until the end of your current paid billing period. For example, if you cancel on 15 March with a renewal date of 1 April, you keep full access through 31 March. On 1 April, your account automatically switches to a free (limited) tier, and you lose access to mock exams, the complete question bank, and interview prep modules.

This grace period is valuable. Stopee recommends finishing your study schedule or downloading any notes or practice exam results before the renewal date passes, because you cannot download content after your subscription expires.

Unintended charges and how to reverse them

If you cancel but are charged again despite following the steps above, act quickly. Most payment processors and financial institutions allow you to dispute unauthorised charges within 30 to 60 days. First, contact Medify support directly with your cancellation confirmation email and the unwanted charge receipt. Request an immediate reversal, citing the Consumer Protection (Fair Trading) Act if necessary. If Medify does not refund the charge within 5 business days, contact your bank or credit card provider and file a dispute.

Pro tip: Keep a calendar reminder for the day after your renewal date would have occurred. If no charge appears, your cancellation worked. If a charge does appear, you will catch it immediately and can dispute it more easily.

Medify's refund policy and your options

Medify operates a strict no-refund policy for subscriptions, courses and certificates. However, this does not mean refunds are impossible, especially if the service was misrepresented or faulty.

Medify's stated no-refund policy

According to Medify's terms, purchases are final and non-refundable. The company states that exceptions may be made only at its sole discretion and are not guaranteed. This is a common approach in digital education, but it does not override your statutory consumer rights under Singapore law. If you can demonstrate that the service failed to deliver as promised (for example, mock exams were inaccessible, the app crashed repeatedly, or features were not available in your region), you have grounds to request a refund even outside Medify's stated policy.

How to request a refund outside the policy

Contact Medify support by email (check their website for the support contact) and explain your issue clearly. Include the following details:

• Your account email address and subscription plan.
• The specific date(s) you experienced the problem.
• A clear description of what went wrong (e.g., "I could not access mock exams for three days" or "The app crashed every time I tried to use the question bank").
• Screenshots or recordings of the error, if possible.
• A reference to the Consumer Protection (Fair Trading) Act and your right to remedy if the service was defective.

Stopee's experience shows that support agents are more likely to approve exceptions when you provide evidence and cite relevant consumer law. Keep your tone professional and factual, not emotional.

Refund timeline and fees

If Medify approves a refund, the company processes it back to your original payment method within 7 to 10 business days. Medify may deduct a processing fee, particularly for international purchases. Your bank may take an additional 3 to 5 business days to credit the amount to your account, depending on your financial institution. If 10 business days have passed and the refund has not arrived, contact your bank to confirm the payment was received on their end.

Common mistakes subscribers make when cancelling

Many subscribers face unnecessary stress because they cancel in the wrong way or at the wrong time. Here are the pitfalls that Stopee's team sees most often, and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Medify from your phone does nothing to stop renewal charges. The subscription continues through your app store account. Every month, you are charged, and you simply cannot see the app anymore. Always cancel through your subscription settings first, then delete the app if you wish.

Mistake 2: cancelling less than 24 hours before renewal

Medify's cancellation system requires at least 24 hours' notice before your billing date. If you cancel 12 hours before renewal, the charge may still process because the system has not synced your cancellation request. Check your renewal date and cancel at least one full day in advance. If you see a charge despite cancelling within 24 hours, that is not your fault-contact support immediately with your cancellation timestamp.

Mistake 3: not saving your confirmation

After you cancel, Medify or your app store sends a confirmation email. Many subscribers read the email and delete it, then forget what the confirmation said when they dispute a later charge. Screenshot or print every confirmation message and store it in a folder labelled "Medify cancellation." This evidence is invaluable if you need to escalate a complaint to CASE or your bank.

Mistake 4: assuming a refund will be automatic

Cancellation and refund are two separate actions. Cancelling your subscription stops future charges but does not automatically refund what you have already paid. You must request a refund separately, and Stopee emphasises that Medify may decline. Be prepared to explain why you believe a refund is justified under consumer law.

Mistake 5: not checking the renewal date after cancellation

After you cancel, check your account settings one week later to confirm the subscription is still marked as cancelled. In rare cases, app store systems can reverse a cancellation or sync errors can occur. Catching this early gives you time to re-cancel or escalate if needed.

Checklist before and after you cancel

Use this checklist to ensure you have covered every step and protected your consumer rights throughout the cancellation process.

Before you cancel

• Note your current renewal date (from your invoice or account settings).
• Confirm which platform you subscribed through: Medify website, Apple App Store, or Google Play.
• Download or screenshot any study notes, progress reports or mock exam results you need after cancellation.
• Check your bank or credit card statement to confirm the most recent charge and the amount.
• Decide whether you will request a refund, and gather evidence if the service was defective.

During cancellation

• Follow the step-by-step instructions for your platform (website, App Store, or Google Play).
• Cancel at least 24 hours before your renewal date.
• Screenshot the final confirmation message from Medify or your app store.
• Note the timestamp of your cancellation (shown on the confirmation).

After cancellation

• Save the confirmation email in a dedicated folder.
• Check your email spam folder for the confirmation if you do not see it within 15 minutes.
• Wait 24 hours and log into your Medify account to confirm the cancellation status.
• Monitor your bank account on and after the original renewal date to ensure no charge occurs.
• If a charge does occur despite cancellation, contact Medify support within 48 hours with your confirmation email.
• If Medify does not refund within 5 business days, dispute the charge with your bank.

Summary: taking control of your subscription

Cancelling Medify is straightforward when you know which platform you subscribed through and you cancel at least 24 hours before your renewal date. Whether you choose to cancel through the Medify website, Apple App Store, or Google Play, the process takes just a few minutes and requires only a few clicks. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you if the service was misrepresented or faulty, even if Medify's stated policy says "no refunds." Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost, because we believe you deserve clarity and control over your money. If you encounter resistance from Medify or if your cancellation does not process, do not hesitate to escalate your complaint to CASE or your financial institution. You have more leverage than you may realise.

Medify's registered office and complaint escalation

If you need to escalate a refund dispute or file a formal complaint, here is how to contact Medify and the authorities that can support you.

Medify's registered office in singapore

Medify is registered in Singapore as MEDIFY PTE. LTD. The company's registered office is located in Singapore, though no specific contact address for complaints is publicly advertised on their website. Your first point of contact should be Medify's support email (found on their website under "Contact us"). In your email, clearly state your issue, reference your account number, and request a written response within 5 business days.

Escalation to CASE

If Medify does not resolve your complaint within 10 business days, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and has authority to investigate unfair trading practices. You can file a complaint online at www.case.org.sg or call CASE at +65 6100 0315. Provide CASE with all correspondence between you and Medify, your payment records, and a clear timeline of events. Stopee recommends this step if you believe Medify breached consumer protection law or treated you unfairly.

Disputing charges with your bank

If you were charged after cancellation and Medify refuses to refund, contact your bank or credit card provider. Report the charge as unauthorised or as a billing error. Provide your bank with your cancellation confirmation email and any correspondence with Medify. Your bank can reverse the charge within 30 to 60 days, depending on your account terms.

Stopee exists to empower you in every step of this journey, from understanding your rights to successfully cancelling and recovering your money. Follow this guide, save your confirmations, and remember: you are in control. Cancel with confidence, knowing your consumer rights are on your side.