Manage Heartify

How to cancel heartify in singapore and protect your wallet

Understanding heartify and why you might want to cancel

Heartify is a subscription-based health and wellness platform that delivers personalised heart-health coaching, customised meal plans, and fitness guidance through a mobile app and web interface. You gain access to progress tracking tools and premium features when you pay for a subscription, though the free tier offers limited functionality.

Many users in Singapore subscribe to Heartify with genuine enthusiasm, but circumstances change. Perhaps the service no longer fits your routine, the cost no longer aligns with your budget, or you have found an alternative that suits you better. Whatever your reason, you have the right to cancel, and Stopee is here to guide you through every step so you do not encounter hidden obstacles or unexpected charges.

When cancellation makes sense

You should consider canceling Heartify if you have not logged in for several weeks, the personalised coaching no longer meets your fitness goals, or you are duplicating features with another health app. If you signed up for a trial and realised the service is not for you, canceling before the trial ends protects you from an unwanted charge. Stopee recommends reviewing your billing history before you cancel, so you can identify any charges you may dispute later.

What heartify offers at a glance

Heartify's core features include real-time heart-health monitoring, personalised coaching recommendations, meal planning aligned with your cardiovascular goals, and fitness routines tailored to your fitness level. Subscribers unlock full access to these features; free users see limited functionality and cannot save personalised plans.

Pricing and subscription tiers in singapore

Heartify offers multiple subscription options, each with different features and price points in Singapore dollars (SGD).

If you are on a free trial, canceling before day 7 ends ensures you are never charged. If you are on a paid monthly or annual plan, canceling stops future renewals but typically does not entitle you to a refund for time already used, unless you cancel within 24 hours of purchase or fall under consumer protection rules. Stopee advises noting your renewal date so you cancel before the next charge hits your account.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions, though the protections differ from other countries.

What singapore law says about refunds and cancellations

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within a reasonable timeframe if the service is not delivered as advertised or is faulty. However, unlike the European Union, Singapore does not grant an automatic 14-day cooling-off period for digital services. This means Heartify's refund policy, rather than law, governs most refunds.

If Heartify breaches its service terms-for example, if the app is unavailable for weeks or coaching is never provided-you can escalate your complaint to the Consumers Association of Singapore (CASE) and potentially recover your payment. Stopee recommends documenting any service failures with screenshots and timestamps before you contact support, as this evidence strengthens your case.

Escalation contacts if heartify refuses to help

If Heartify ignores your cancellation request or refuses a justified refund, contact CASE at 6100 0315 or visit their website at case.org.sg. You can also escalate to your payment provider (your bank, credit card issuer, or PayPal) and request a chargeback or reversal if you have clear evidence that Heartify failed to deliver the service or ignored your cancellation.

How to cancel heartify: step-by-step by platform

Your cancellation method depends on where you pay for Heartify: the iOS App Store, Google Play Store, or the Heartify web portal. Each platform has its own process, and Stopee walks you through every option below.

Canceling heartify on iOS (App store)

Apple manages all App Store subscriptions directly. Heartify cannot cancel your subscription on the Apple side, so you must cancel through the App Store app on your iPhone or iPad.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile avatar in the top right corner of the screen.
3. Tap Subscriptions from the menu.
4. Find and tap Heartify in the list of active subscriptions.
5. Tap Cancel Subscription or Cancel Trial (the label depends on whether you are on a paid plan or trial).
   • If prompted to confirm, tap Confirm Cancellation.
   • Note the cancellation date shown on your screen-this is when your access ends.
6. Screenshot the confirmation page for your records.

Warning: Do not simply delete the Heartify app from your phone. Deleting the app does not cancel your subscription; you will still be charged. You must complete the steps above through the App Store app itself.

Pro tip: If you are within 24 hours of purchase and want a refund rather than just a cancellation, open the App Store, go to your profile, select Purchase History, find the Heartify charge, and tap Report a Problem. Apple will review your request and may refund the charge automatically.

Canceling heartify on google play

Google Play manages subscriptions for Android users in the same way Apple manages iOS subscriptions. You cancel directly through Google Play, not through the Heartify app itself.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Tap Payments and Subscriptions from the menu.
4. Tap Subscriptions to see all active subscriptions.
5. Select Heartify from the list.
   • Tap Manage Subscription or Edit Subscription (wording varies by Android version).
6. Tap Cancel Subscription or Cancel Trial.
7. Select your reason for canceling (optional, but helps Google understand patterns).
8. Confirm the cancellation and take a screenshot of the confirmation page.

Warning: Google Play menu labels shift depending on your Android version and device. If you cannot find Subscriptions, try tapping Account instead, or search "manage subscriptions" in the Play Store search bar.

Pro tip: If you initiated cancellation but want to reverse it before the refund window closes, open Play Store, go to Subscriptions, select Heartify, and tap Resubscribe. This option usually appears for 30 days after cancellation if you change your mind.

Canceling heartify via the web portal

If you signed up for Heartify directly through the website and pay via Stripe, PayPal, or credit card, you cancel through your Heartify account dashboard.

1. Visit the Heartify login page and sign in with your email address and password.
   • If you have forgotten your password, tap Forgot Password and follow the reset email link.
2. Once logged in, navigate to Account Settings or My Account (usually found in the top right menu or settings icon).
3. Look for a Billing, Subscription, or Payment tab.
4. Tap Cancel Subscription or Delete Subscription.
   • Heartify may ask you to confirm your reason for leaving or offer a retention discount. You are not obligated to accept the discount.
5. Confirm the cancellation on the final prompt.
6. Save or screenshot the confirmation email that Heartify sends you.

Warning: Deleting your Heartify account is not the same as canceling your subscription. If you only delete your account but do not cancel through the Billing tab first, your subscription may still auto-renew until you contact support. Always cancel the subscription before you delete the account.

Pro tip: If you cannot find the cancellation option on the web portal, email Heartify support directly with your account email address and request cancellation in writing. Keep a copy of your email. This creates a paper trail, which is invaluable if Heartify later claims you never canceled and charges you again. Stopee recommends this approach if the web portal is unresponsive or unclear.

What happens after you cancel

Canceling Heartify does not immediately stop your access; understanding what happens next prevents confusion and unwanted charges.

Access during the remaining billing cycle

When you cancel, Heartify almost always allows you to retain full access to premium features until the end of your current billing period. If you cancel mid-month, you keep your paid features until the monthly renewal date passes. This grace period means you do not lose features immediately-you are simply not charged again.

After your final billing period ends, your account reverts to free tier access. You can log back in to view historical data, but you cannot create new meal plans, access advanced coaching, or use premium measurement tools.

Auto-renewal and future billing

Once you cancel, Heartify stops auto-renewal. You will not receive a charge on your next renewal date. Keep your cancellation confirmation email or screenshot as proof that you stopped auto-renewal; if a charge does appear after cancellation, use this evidence to dispute the charge with your bank or payment provider.

Your account and personal data

Canceling your subscription does not automatically delete your account or erase your health data. Your account remains active, and you can log in at any time to review past coaching sessions, meal plans, and fitness records. If you want Heartify to permanently delete your account and all associated data, you must explicitly request account deletion through the support portal or by emailing support. Stopee advises requesting data deletion in writing and keeping a copy of that request, as some companies require repeated requests before they comply.

Refunds and how to recover charges

Heartify's refund policy depends on where you purchased your subscription and how recently you made the payment.

Refunds for iOS (App store) purchases

Apple controls all refunds for App Store charges. Heartify has no ability to issue refunds directly. If you were charged for an iOS subscription and want your money back, you must request the refund from Apple, not from Heartify support.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile avatar in the top right.
3. Tap Purchase History.
4. Find the Heartify charge (or charges) you want to dispute.
5. Tap the three dots next to the charge and select Report a Problem.
6. Choose your reason (e.g., "I did not authorise this purchase" or "The subscription was not delivered") and submit.
   • Apple reviews your claim and usually responds within 48 hours.
   • If approved, the refund appears in your Apple account balance or on your original payment method within 5-7 business days.

Pro tip: Apple refunds are easier to obtain if you cancel within 24 hours of the initial charge. After 24 hours, Apple is less likely to refund unless you provide evidence that the app is faulty or that you were charged without consent.

Refunds for google play purchases

Like Apple, Google manages all refunds for Google Play subscriptions. You cannot request a refund directly from Heartify.

1. Open the Google Play Store app.
2. Tap your profile icon and select Payments and Subscriptions.
3. Tap Subscriptions and select Heartify.
4. Tap Report an issue or Contact support.
5. Describe your issue (e.g., "I want a refund for a trial that was not cancelled in time") and submit.

Google Play refunds are granted if you request them within 48 hours of the charge. After 48 hours, Google rarely refunds, but you can escalate to Google support if the charge was unauthorised or if the service failed to deliver as advertised.

Refunds for web purchases (Stripe and PayPal)

Heartify states on its official support page that refunds are available within 24 hours of purchase for trials and new subscriptions in limited cases. After 24 hours, Heartify does not automatically refund web payments via Stripe or PayPal, according to its published policy.

If you believe you are entitled to a refund-for example, because the service was faulty or because you were charged without clear consent-you have two escalation paths:

1. Contact Heartify support directly with your account email, order details, and a clear explanation of why you deserve a refund. Request the refund in writing and keep a copy of your email.
2. If Heartify refuses, file a dispute with your payment provider:
   • For credit or debit card payments, contact your bank's dispute team and explain that you either did not authorise the charge or that the service was not delivered. Your bank can reverse the charge if you provide evidence.
   • For PayPal payments, open your PayPal resolution centre, select the charge, and file a dispute claiming unauthorised transaction or failure to deliver. PayPal investigates and usually sides with you if you provide screenshots or emails showing the issue.

Warning: Filing a credit card chargeback or PayPal dispute can close your Heartify account permanently. Only pursue this route if Heartify has clearly breached its service terms or ignored your refund request for over 14 days.

Common mistakes to avoid when canceling

Canceling a subscription sounds simple, but small errors can leave you vulnerable to phantom charges or lost access. Here are the pitfalls Stopee sees most often.

Deleting the app instead of canceling

Uninstalling the Heartify app from your phone does not cancel your subscription. Your payment method is still linked, and Heartify's servers still process auto-renewal. Weeks later, you notice a charge on your statement and realise your subscription never ended. Always cancel through the App Store, Google Play, or web portal before you delete the app.

Assuming account deletion cancels the subscription

Deleting your Heartify account and deleting your subscription are two separate actions. If you only delete your account without canceling the subscription first, Heartify may continue billing you under a dormant account, and your payment provider has a harder time helping you recover the money because the account no longer exists. Always cancel the subscription via the Billing tab, then delete the account separately.

Not saving cancellation confirmation

If Heartify charges you after you cancel, your only proof that you took action is a screenshot or confirmation email. Without evidence, your bank or payment provider cannot process a chargeback. Take a screenshot of every cancellation confirmation, save the confirmation email, and file these in a folder titled "Heartify Cancellation" on your phone or computer.

Canceling on the wrong platform

If you pay through Apple but attempt to cancel through Google Play (or vice versa), nothing happens. Your subscription remains active on the correct platform. Before you cancel, verify where you pay. Check your bank statement to see which app store or payment processor appears on the charge.

Missing the trial-end deadline

Heartify's free trial lasts 7 days. If you sign up on a Monday, your trial ends the following Monday at the same time. If you forget to cancel before the trial ends, you are charged automatically. The moment you realise you want to cancel, do it immediately-do not wait for the last day. If you miss the window, cancel right away and then request a refund within 24 hours of the charge.

Checklist before and after you cancel

Use this checklist to ensure you cancel Heartify correctly and protect yourself from unexpected charges or data loss.

Comparing heartify with alternatives

If you are canceling Heartify because you need a different approach to heart health or fitness, these alternatives serve similar needs in Singapore.

Your next steps and final guidance

Canceling Heartify is straightforward once you know which platform you pay through and which steps to follow. The most important action you can take right now is to log into your account, identify your renewal date, and complete the cancellation process on the correct platform-be it iOS, Google Play, or the web portal.

Remember that access continues until your final billing period ends, so you are not losing features overnight. What you are doing is preventing future charges and regaining control of your subscription spending.

If Heartify refuses to cancel, does not honour your cancellation request, or charges you after you cancel, escalate to CASE (6100 0315) or dispute the charge with your bank or payment provider. Stopee has helped thousands of consumers cancel unwanted subscriptions, challenge unjust charges, and recover money through chargebacks and formal complaints-and we stand ready to guide you through each step.

For more help with subscription cancellations across all services, visit Stopee.com. We provide clear, step-by-step guidance for canceling any subscription in Singapore, along with advice on consumer rights and refund recovery. Your wallet will thank you for taking control today.