Manage Hers

How to cancel hers in singapore: step-by-step guide and your consumer rights

What is hers and how does it work

Hers is a telehealth and wellness platform that delivers personalised treatments and products for hair loss, skincare, sexual health, and other wellness concerns directly to your door in Singapore.

The service combines ongoing subscription billing with one-time in-app purchases. You access everything through the Hers website or mobile app, and your prescriptions, treatment plans, and product shipments are all managed online. Understanding how your subscription charges work is the first step toward cancelling confidently, which is why Stopee exists to guide you through every cancellation scenario.

How hers subscriptions are structured

Hers operates on a flexible subscription model. You can sign up directly through the web platform or through the App Store (iOS) and Google Play (Android). Each platform has its own billing system, which means cancellation steps differ depending on where you subscribed. This is crucial to understand before you attempt to cancel.

Subscriptions auto-renew on your chosen cycle unless you actively cancel before the next billing date. One-time purchases like sketches or messages are separate from your subscription and do not recur, so cancelling your subscription will not affect those individual charges.

What you get with a hers subscription

Your Hers membership grants you access to online doctor consultations, personalised treatment plans, prescription medications, and ongoing product delivery. Premium features may include priority support and exclusive wellness content depending on your plan tier.

Hers pricing plans in singapore

Hers offers both recurring subscriptions and one-time in-app purchases at different price points to suit your needs.

Why understanding your plan matters before cancelling

If you signed up for a 6-month or 12-month plan, you are locked into recurring charges on that cycle. Cancelling before your full cycle ends does not trigger an automatic refund for unused days, so act early if your circumstances change. Stopee recommends checking your exact renewal date in your account settings before initiating cancellation so you know exactly when your next charge is due.

When and why you should cancel hers

Cancelling makes sense if the service no longer fits your needs, your health goals have changed, or you want to switch to an alternative provider.

Reasons people cancel hers

Common reasons include completing a treatment course, finding a local doctor instead, budget constraints, or dissatisfaction with results or customer service. You may also cancel if you discover hidden charges, experience billing errors, or simply prefer a different wellness provider. Whatever your reason, Stopee is here to ensure you cancel smoothly without unnecessary barriers.

When to cancel to avoid extra charges

Cancel at least 2 days before your renewal date if you signed up via the web platform. For App Store subscriptions, cancel at least 24 hours before renewal. For Google Play, cancellation takes effect on your next billing date. Pro tip: Set a phone reminder 5 days before your renewal so you never accidentally get charged again.

How to cancel hers across all platforms

Your cancellation method depends entirely on where you originally signed up, so follow the steps that match your platform.

Cancel hers on the web (forhers.com)

If you subscribed directly through the Hers website, you must cancel through your web account to avoid future charges.

1. Go to forhers.com and sign in with your email and password.
2. Navigate to your Account or Profile menu (usually in the top-right corner).
3. Find the Subscriptions or Manage Subscription section.
4. Select your active Hers subscription and click Manage or Edit.
5. Look for a Cancel Subscription or Stop Renewal button.
6. Click Get Help or the cancellation prompt.
7. Confirm your cancellation when prompted.
8. You should receive a confirmation email within minutes.

Warning: On the web platform, you must cancel at least 2 days before your next renewal date, or you will be charged for another cycle. Write down your renewal date from your account page before you begin.

Cancel hers on iOS (App store)

If you signed up through the App Store, your subscription is managed by Apple, not Hers directly, so you must cancel through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Hers in the list.
5. Tap Cancel Subscription or Stop Free Trial (depending on your status).
6. Choose your reason for cancelling (optional).
7. Confirm by tapping the red Confirm Cancellation button.
8. You will see a confirmation message; screenshot it for your records.

Warning: Simply deleting the Hers app or your Hers account does not cancel your App Store subscription. You must use the steps above or you will continue to be charged monthly. Pro tip: You retain access to Hers until the end of your current paid period, even after cancelling.

Cancel hers on android (Google play)

Google Play manages your subscription if you signed up via Android, so cancellation happens through the Google Play app, not the Hers app itself.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions.
4. Find Hers in your active subscriptions list.
5. Tap Hers to open the subscription details.
6. Tap Cancel subscription at the bottom of the screen.
7. Select your reason for cancelling (optional).
8. Confirm when Google Play asks you to verify the cancellation.
9. Check your email for a confirmation message from Google Play.

Pro tip: On Android, your cancellation takes effect on your next billing date, not immediately. You can continue using Hers until that date arrives, so cancelling early does not cut off your access suddenly.

What happens to your account after you cancel

Cancelling your subscription does not automatically delete your account or personal data, and you should understand what access remains.

Your access to hers after cancellation

After you cancel, you retain full access to all Hers features and your treatment records until the end of your current paid billing period. You can still view your prescriptions, download documents, and contact your assigned doctor during this time. Once your paid period expires, your account locks and you lose access to the service unless you resubscribe.

This grace period is valuable if you need to gather medical records or finalize any ongoing consultations. Stopee advises screenshotting or exporting any important health data during this window, especially if you are switching to another provider.

Account deletion and data removal

Cancelling your subscription is separate from deleting your account. Your Hers account, medical history, and personal information remain on file even after you cancel, unless you explicitly request account deletion. If you want your account completely removed, you must follow Hers' account deletion process after your subscription ends, usually by contacting support directly.

Keep in mind that deleting your account is a permanent action and you will lose access to your medical records and prescription history, so only pursue this if you are certain.

Will you get a refund after cancelling hers

Refund eligibility depends on where you subscribed and the circumstances of your charge, and you have consumer protections in Singapore that may entitle you to a refund.

Refund policies by platform

Hers' refund policy differs across platforms because each payment channel has its own rules and dispute process.

• App Store (iOS): Apple handles all refunds independently. You must request a refund directly from Apple through your App Store Purchase History (look for Report a Problem next to the charge). Hers does not process App Store refunds, so do not contact Hers support for this-contact Apple instead.
• Google Play (Android): Refund requests start with Hers support via in-app help. You will need your Google Play order number. Hers support will advise you on the next steps and may escalate to Google Play if needed.
• Web (forhers.com): Hers states it does not offer refunds for partially used subscription periods, but it may issue refunds on a case-by-case basis at its discretion. Contact Hers support with your order number and reason for requesting a refund.

Consumer protection and your refund rights

Singapore's Consumer Protection (Fair Trading) Act protects you from unfair contract terms and misleading claims. If you subscribed based on false or misleading advertising, or if the service was significantly different from what was described, you may have grounds to request a refund under consumer law, even if Hers claims it does not offer one.

Additionally, if you were charged without proper consent, or if Hers failed to provide clear cancellation instructions, you can lodge a complaint with the Consumers Association of Singapore (CASE) for free mediation. This is a powerful escalation tool, and Stopee recommends keeping all email records and screenshots of your account to support your case.

Preventing refund problems before they start

Pro tip: Do not rely on cancelling your subscription to stop charges. Verify your cancellation within 48 hours by checking your account settings or contacting support to confirm the subscription is no longer active. If you are charged again after cancellation, report it to your payment provider (credit card, bank, or PayPal) immediately and request a chargeback or reversal.

Your consumer rights in singapore

You have legal protections that apply to Hers subscriptions, and understanding these rights empowers you to push back if the company refuses to help.

Consumer protection (Fair trading) act

Under Singapore law, Hers must provide clear, accurate information about its services, pricing, and cancellation terms. The company cannot use unfair contract terms that strip away your rights or make cancellation deliberately difficult. If Hers charges you without consent, fails to deliver on its promises, or makes cancellation unnecessarily complicated, you can file a complaint with CASE (Consumers Association of Singapore).

CASE offers free mediation and can investigate complaints about unfair practices. If the company refuses to cooperate or disputes your claim, CASE may escalate your case to the Small Claims Tribunal for binding resolution if the amount is under SGD 10,000.

When to escalate a refund dispute

If Hers denies your refund request and you believe the charge was unfair or the service was misrepresented, escalate immediately. Contact CASE by visiting their website or calling 6100 0315 during business hours. Have ready: your original receipt, cancellation confirmation, screenshots of the Hers terms, and a summary of your complaint. Stopee has guided many consumers through this escalation, and persistence often results in a resolution.

Common mistakes when cancelling hers

Cancellation delays and unexpected charges happen because platforms are designed to make cancelling harder than signing up, and many users miss critical details in the process.

Mistake 1: deleting the app instead of cancelling the subscription

You can delete the Hers app from your phone and still be charged every month. The app and the subscription are separate. Deleting the app does nothing to stop charges. Always cancel through your account settings, the App Store, or Google Play before you delete anything.

Mistake 2: cancelling too close to your renewal date

On the web platform, you must cancel at least 2 days before renewal or you will be charged for another cycle. Many users wait until the day before and discover it is too late. Set a calendar reminder 5 days before your renewal date so you have a safety buffer.

Mistake 3: not verifying cancellation within 48 hours

After cancelling, log back into your account within 48 hours to confirm the subscription no longer shows as active. If it still appears active, contact support immediately. Do not assume silence means cancellation was successful.

Mistake 4: confusing subscriptions with one-time purchases

Cancelling your Hers subscription does not cancel one-time in-app purchases like sketches or messages. These charges do not recur, so cancelling your subscription will not affect them. If you were charged for a one-time purchase by mistake, that is a separate dispute.

Mistake 5: not keeping cancellation confirmation

Save your cancellation confirmation email and screenshot your account settings after cancelling. If you are charged again and claim you cancelled, you need proof. Stopee recommends keeping these documents for at least 12 months.

Step-by-step cancellation checklist

Use this checklist to ensure you cancel Hers correctly and avoid unexpected charges.

Contact hers if you need help cancelling

If you cannot cancel through your account or encounter errors during the process, you may need to contact Hers support directly.

Hers customer support channels

Hers offers in-app support, email support, and live chat during business hours. Use the Get Help or Contact Us button inside the Hers app or website to reach support. Explain that you want to cancel your subscription and provide your account email and order number so support can locate your account quickly.

Escalation address for formal cancellation requests

If Hers support is unresponsive or refuses to cancel your subscription, you can send a formal cancellation request in writing. Send your request to the corporate address commonly used for Hers cancellation notices. Include your full name, account email, order number, and a clear statement that you are requesting immediate cancellation and confirmation of the same. Request a written response within 7 business days. This creates a paper trail and signals that you are serious, which often accelerates resolution.

Keep a copy of your letter and send it via registered mail or email with read receipt so you have proof of delivery. If Hers ignores your written request, you have strong grounds to escalate to CASE or your payment provider's dispute process.

What consumers say about cancelling hers

Real user experiences reveal patterns in how smoothly or difficultly cancellation goes.

Common feedback on the cancellation process

Many users report that cancellation is straightforward if they use the correct platform (web, App Store, or Google Play) and act before their renewal date. However, some users have encountered unexpected re-charges because they deleted the app instead of properly cancelling, or because they missed the 2-day advance notice requirement. A few users found Hers support helpful in processing cancellations when they contacted support directly, while others report slow email response times. The pattern suggests that proactive users who verify cancellation within 48 hours rarely have problems, but those who assume silence equals cancellation often get charged again.

Moving forward: should you stay or cancel

Before you commit to cancelling, consider whether adjusting your plan might better suit your situation, or whether cancellation is truly the right choice.

Reasons to keep your hers subscription

If you are still receiving treatment or have ongoing prescriptions, cancelling interrupts your care. Hers can also be cost-effective if you value telehealth convenience and would otherwise pay a local doctor for the same services. If you are on a longer-term plan (6 or 12 months), you have already paid at a discount rate, so cancelling early forfeits that saving.

When cancellation is the right choice

Cancel if your treatment is complete, your health goals have changed, or you have found a more affordable or convenient alternative. Cancel immediately if you are unhappy with the service quality, billing transparency, or customer support. Your health and financial wellbeing come first, and no company deserves money you do not feel good about spending.

Summary: your path to cancelling hers

Cancelling Hers in Singapore is straightforward if you follow the right steps for your platform and act before your renewal date. Whether you subscribed via web, App Store, or Google Play, Stopee has walked you through each process so there is no confusion or surprise charges.

Remember: cancel at least 2 days before renewal on the web, verify within 48 hours, and keep your confirmation. If you run into trouble, contact Hers support or escalate to CASE using your consumer rights under Singapore law. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges, and you have the same power to protect yourself. Take action today and reclaim control of your spending.