Manage Hers

How to cancel hers in south africa and protect your health wellness membership

Understanding hers and why you might want to cancel

Hers is a digital health and wellness platform designed specifically for women, delivering personalised programmes, prescription options, and testing services directly through your phone or computer. The service operates entirely online across South Africa, with no physical office to visit. Like most subscription services, Hers uses automatic billing each month, which means understanding your cancellation rights is critical before you sign up.

You may be considering cancellation for many reasons: the service no longer fits your health needs, you've found an alternative provider, budget constraints, or simply that the monthly cost no longer makes sense for you. Whatever your reason, Stopee is here to guide you through the exact steps to cancel without unnecessary delays or hidden charges.

The service model and how billing works

Hers operates as a subscription-based platform where you pay a recurring monthly fee to access their services. Your payment processes automatically each billing cycle unless you actively cancel. The company does not offer a free trial period in South Africa, so you begin paying immediately upon enrollment. Understanding this recurring billing structure is essential before you attempt cancellation, because timing matters significantly when it comes to avoiding unwanted charges.

Your consumer rights when cancelling hers

South African consumer law gives you specific protections when dealing with subscription services like Hers. These rights form your foundation for safe cancellation.

Consumer protection act protections in south africa

The Consumer Protection Act 68 of 2008 requires that Hers provide you with clear, accurate information about cancellation procedures before you subscribe. The company must make cancellation as easy as subscribing, and they cannot use deceptive practices to trap you in unwanted renewals. You have the right to cancel without penalty, though you typically remain liable for the current billing period.

If Hers refuses to cancel your account or attempts to charge you after you've cancelled, you can escalate your complaint to the National Consumer Commission (NCC). Stopee recommends documenting everything: your cancellation request date, confirmation numbers, and any communications with customer support. This documentation becomes crucial if you need to file a formal complaint.

Your right to transparent billing information

Hers must disclose the exact renewal date and amount due before each charge processes. You have the right to review your billing statement and question any charge you believe is incorrect. If you spot a charge after cancellation, request a refund immediately and escalate through the NCC if the company refuses.

Cancellation methods: choosing your best option

Hers offers multiple cancellation routes depending on how you originally subscribed and which device you use. Choosing the right method ensures your cancellation processes without confusion.

Cancelling via the hers app on iOS

If you subscribed through the Hers app on your iPhone or iPad, you have three independent pathways to cancel. This redundancy protects you because if one method fails, you have backup options. Stopee recommends trying the in-app method first, as it provides the clearest confirmation.

1. Open the Hers app and tap your profile icon (bottom right corner)
   • Look for "Settings" or "Account Settings" within the profile menu
2. Navigate to "Manage Premium Subscription" or "Subscriptions"
   • This section displays your active subscription and renewal date
3. Tap "Cancel Subscription" or "Unsubscribe"
   • Follow all prompts to confirm your cancellation request
   • Take a screenshot of the final confirmation page
4. Verify cancellation within the App Store app as a backup
   • Open App Store, tap your profile icon (top right)
   • Select "Manage Subscriptions"
   • Find "Hers" and confirm the status shows "Cancelled"

Warning: Simply deleting the Hers app does not cancel your subscription. Your payment method continues to be charged each month even after you remove the app from your device. You must complete the cancellation steps above.

Cancelling via google play on android

Android users subscribed through Google Play must cancel directly within the Google Play Store. This method is slightly different from iOS but equally straightforward when you follow the sequence below.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon (top right corner)
2. Select "Manage Subscriptions" from the menu
   • You see all your active subscriptions listed here
3. Tap "Hers" from your subscription list
   • This displays your current plan details and renewal date
4. Select "Cancel Subscription" or "Unsubscribe"
   • Google Play asks for confirmation and may offer retention incentives
   • Confirm cancellation even if discounts are offered
5. Wait for the final confirmation message
   • Screenshot this message as proof of cancellation

Pro tip: Check your Google Play billing settings within 24 hours to confirm that Hers no longer appears under active subscriptions. If it does, contact Google Play support immediately.

Cancelling via the hers web platform

If you subscribed directly through the Hers website (forhers.com or similar), you cancel through your online account. This method works on any device with internet access, from your computer, tablet, or phone.

1. Visit the Hers website and log in with your email and password
   • Ensure you're on the correct regional version for South Africa
2. Navigate to "Account Settings" or "Subscriptions"
   • Look for a section labeled "Manage Subscription" or "Billing"
3. Click "Cancel Subscription" or "Manage Subscription"
   • The platform displays your renewal date and amount due
4. Follow the prompts to confirm cancellation
   • Answer any survey questions (optional) but always complete cancellation
   • Hers may offer a discount to retain you; decline unless you want to continue
5. Save or screenshot the confirmation page
   • This serves as your proof of cancellation

Cancelling through customer support

If you struggle with the above methods or prefer human assistance, Hers customer support can cancel on your behalf. This approach takes longer but removes any doubt about whether cancellation was processed correctly.

1. Visit the Hers Help Center or support page
   • Look for "Contact Us" or "Get Help" at the bottom of the website
2. Submit a cancellation request through their support form
   • Write clearly: "I want to cancel my Hers subscription effective immediately"
   • Include your account email address
3. Wait for a response (typically within 24-48 hours)
   • Support confirms your cancellation and provides a reference number
4. Follow any final instructions provided by support
   • Ask for written confirmation of your cancellation

Pro tip: Keep the support reference number for your records. If Hers charges you after cancellation, this number proves you requested cancellation and strengthens your refund claim.

Timing your cancellation to avoid extra charges

When you cancel Hers, the timing of your request directly affects whether you're charged again. Knowing exactly when your renewal occurs prevents unwanted billing surprises.

How renewal dates work

Your Hers subscription renews automatically on the same day each month. For example, if you enrolled on March 15, your subscription renews on the 15th of every following month. To avoid being charged for another month, you must cancel at least two days before your renewal date. Cancelling on the 13th when your renewal is the 15th stops the charge. Cancelling on the 14th or 15th likely results in a final charge.

Stopee recommends logging into your account right now and noting your exact renewal date. Write it in your calendar or set a phone reminder for two days before that date. This simple action prevents the frustration of unexpected charges.

What happens to your access during the cancellation period

When you cancel, your subscription remains active until the end of your current paid period. If your renewal is scheduled for March 20 and you cancel on March 10, you keep full access to Hers services until March 20. On March 20, your access terminates and you cannot use the platform anymore. Plan ahead if you need to access any prescriptions, test results, or consultation records before your access ends.

Refunds and charges after cancellation

Understanding Hers refund policy prevents disappointment and helps you know when to escalate a complaint. The company's standard approach differs from what many consumers expect.

Standard refund policy for monthly subscriptions

Hers does not offer refunds for subscription periods you've already paid for. If you cancel on March 10 and your renewal was March 15, you lose access on March 15 but receive no refund for that partial month. This aligns with most subscription services, but it highlights why timing your cancellation matters. You only pay for the full month you use.

Cancellation prevents future charges but does not refund past payments. This policy applies whether you cancel yourself or request cancellation through support.

Exceptions: payment plans and special circumstances

If you subscribed through a payment plan provider like Klarna, you may have a 48-hour window to request a full refund before services are delivered. After 48 hours, Klarna and Hers treat this as a completed purchase and refunds become discretionary. After one year, refunds are virtually unavailable.

Stopee recommends requesting a refund immediately if you cancel within 48 hours of purchase. Contact both Klarna and Hers support simultaneously to increase your chances of approval.

Disputing charges after cancellation

If Hers charges you after you've cancelled, you have options. First, contact Hers customer support with your cancellation confirmation and request a reversal. Most charges are reversed within 5-10 business days if you have proof of cancellation.

If Hers refuses to reverse the charge, contact your bank or payment provider (credit card company, Klarna, etc.) and dispute the transaction. Banks in South Africa typically investigate disputes within 30 days. Provide your cancellation confirmation as evidence.

Pricing and subscription plans

Hers offers various subscription tiers, each with different costs and renewal schedules. Understanding your plan type helps you calculate exactly when to cancel to minimize costs.

These costs are approximate and vary based on services selected. Stopee recommends confirming your exact plan and renewal amount in your Hers account before cancelling.

What happens after you cancel

Cancellation doesn't end instantly; several things unfold over the following days and weeks. Understanding this timeline reduces confusion and worry.

Immediate changes after cancellation

Once you confirm cancellation, your subscription status changes to "Cancelled" in your account. You retain access to Hers services until your current billing period ends. Any prescriptions you've ordered continue to process and be delivered as scheduled. Consultation appointments already booked remain on your calendar.

Access termination and data retention

On your final access date, Hers revokes your login credentials. You cannot access the platform, view past consultations, or refill prescriptions through Hers after this date. However, Hers retains your medical records for a period (typically 6-12 months) as required by health regulations in South Africa. You can request copies of your health records before access terminates.

Pro tip: Download or request copies of any important health documents, test results, or consultation notes before your access ends. Once Hers deletes your account, retrieving this information becomes difficult and may involve formal data requests.

Billing confirmation

Check your bank or credit card statement 5-7 days after your access termination date. Hers should not appear on your next statement. If you see a charge after your cancellation date, contact Hers support with your cancellation confirmation and escalate through your bank if needed.

Common mistakes when cancelling hers

Cancellation seems straightforward, but small errors cost you money and frustration. Many people make preventable mistakes that result in unexpected charges.

Deleting the app instead of cancelling the subscription

This is the number one cancellation mistake. Removing the Hers app from your phone gives you the false sense that you've cancelled. Your payment method continues to be charged every month because the subscription remains active in the background. You must log into the app or visit the website and explicitly cancel the subscription. Deletion and cancellation are completely separate actions.

Cancelling too close to your renewal date

If your renewal is March 15 and you cancel on March 14, you likely still get charged on March 15. Your cancellation request may not process instantly, especially if submitted late at night. Stopee recommends cancelling at least three days before your renewal to ensure the request processes in time. This buffer protects you from timing errors and platform delays.

Forgetting to confirm cancellation

After submitting a cancellation request through support or the website, many people assume it's done and move on. Always wait for a confirmation message or email. If you don't receive confirmation within 24 hours, submit a follow-up request. Without confirmation, you have no proof that cancellation was requested if a dispute arises later.

Not checking your renewal date

You cannot cancel strategically if you don't know when your subscription renews. Log into your Hers account right now and find this date. Write it down or set a calendar reminder. This single action prevents most cancellation problems.

When to escalate to consumer protection authorities

If Hers refuses to cancel your subscription or continues charging after you've cancelled, you have recourse through South African consumer protection channels. Stopee advises escalating when the company becomes unresponsive.

National consumer commission (NCC)

The NCC handles complaints about unfair business practices and violations of the Consumer Protection Act. File a complaint with the NCC if Hers ignores your cancellation requests or refuses to refund charges made after you cancelled. The NCC can compel Hers to reverse charges and provide compensation for your inconvenience.

Document everything before filing: cancellation confirmation messages, screenshots of your account status, bank statements showing charges after cancellation, and copies of all support communications. This documentation strengthens your case significantly.

Your bank's dispute resolution process

Your bank has its own dispute process separate from the NCC. Contact your bank's customer service and dispute the charge directly. Provide proof of your cancellation. Most banks reverse disputed charges within 30 days if you have supporting evidence.

Checklist before and after cancelling hers

Use this checklist to ensure you've covered every step and avoided common pitfalls.

Summary and next steps

Cancelling Hers doesn't have to be complicated. You now understand your rights, the exact steps for each platform, and how to protect yourself from unwanted charges. Stopee has helped thousands of consumers cancel subscriptions and reclaim control over their spending. You deserve the same clarity and empowerment when managing your health wellness memberships.

Take action today: log into your Hers account, note your renewal date, and cancel using the method that matches how you subscribed. Keep your cancellation confirmation. If you encounter resistance from Hers, remember that South African consumer law is on your side. The National Consumer Commission exists to protect you when companies fail to honour your rights.

By following this guide from Stopee, you eliminate confusion and protect your bank account. Your cancellation takes effect on schedule, no surprise charges appear, and you move forward with confidence. That's what empowered consumers do.