Manage Clarify

How to cancel clarify and protect your money in south africa

What is clarify and why you might want to cancel

Clarify is a subscription-based productivity app designed specifically for people managing ADHD. It helps you organise tasks, set reminders, and stay on top of your daily responsibilities through both a web platform and mobile apps available on iOS and Android. Many South Africans find value in Clarify's structured approach, but subscription costs add up, and your needs may change.

Whether you've completed your trial, found a better alternative, or simply need to reduce your digital spending, cancelling Clarify is straightforward once you know the right steps. This guide walks you through every cancellation method, refund option, and consumer protection you have under South African law. At Stopee, we've helped thousands of consumers navigate subscription cancellations with confidence, and we'll do the same for you.

Where clarify runs and why it matters for cancellation

You can access Clarify as a web service through your browser or download the mobile app from the Apple App Store (iOS) or Google Play Store (Android). The platform where you subscribed determines how you cancel and which refund policy applies. If you signed up directly through clarify.co.za, you'll manage your subscription differently than if you subscribed through an app store. This matters because Apple and Google have their own billing systems and refund rules separate from Clarify's direct policies.

Your consumer rights in south africa before you cancel

South African law gives you specific protections when buying digital services, and understanding these rights strengthens your position if Clarify refuses a refund you're entitled to.

What the consumer protection act says about digital services

The South African Consumer Protection Act (CPA) grants consumers a 14-day cooling-off period for most goods and services. However, digital content and services accessed immediately-like Clarify-fall into a special category. Once you download and use the app, the standard 14-day right does not automatically apply. Instead, the terms Clarify publishes in its own refund policy become your main protection. If Clarify states a 7-day or 14-day refund window for a purchase, that becomes your legal baseline.

How this protects you when cancelling

Your consumer rights mean Clarify cannot simply ignore refund requests within stated windows. If Clarify advertises a 14-day refund for annual subscriptions or a 7-day refund for monthly plans, South African consumer law requires them to honour it. Keep clear records of your purchase date, confirmation emails, and cancellation requests. If Clarify refuses a refund you're legally entitled to, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection body. At Stopee, we recommend documenting every interaction so you have evidence if a dispute arises.

Clarify pricing and what you're paying for

Understanding Clarify's pricing structure helps you identify which refund policy applies to your specific purchase and whether cancelling now saves you money.

Current pricing on the south african app store

Credit packs versus subscription plans

Clarify offers two payment models. Credit packs are one-time purchases you use until depleted, while the Pro subscription gives you recurring monthly or annual billing. The refund policy differs for each. If you bought a credit pack and haven't used much of it, you have stronger grounds for a refund within 14 days. If you're on a Pro subscription, your refund window depends on when you started and whether you chose a monthly or annual plan. Track your purchase date carefully-it determines your deadline.

How to cancel clarify depending on how you subscribed

Your cancellation method depends entirely on where you signed up: directly with Clarify, through the Apple App Store, or through Google Play. Follow the steps for your specific platform to avoid billing mishaps.

Cancel a direct clarify web subscription

If you subscribed through clarify.co.za directly, you control the cancellation from your Clarify account dashboard or by contacting Clarify's billing team.

1. Log into your Clarify account on clarify.co.za
   • Use the email and password associated with your subscription.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to your account settings or subscription management page
   • Look for a "Billing", "Subscription", or "Account" section in your dashboard menu.
   • Some services bury subscription controls under "Settings" or "Preferences"-check every menu if you don't see it immediately.
3. Select the option to cancel your subscription
   • You may see a "Cancel subscription", "Downgrade", or "End plan" button.
   • Click it and follow any prompts asking you to confirm or provide feedback.
4. Note the cancellation date shown on screen
   • This confirms when your access ends-usually at the end of your current billing period.
   • Take a screenshot of this confirmation.
5. Optional but recommended: Email billing@getclarify.ai with your cancellation request
   • Include your full name, email address, and subscription start date.
   • Request written confirmation of cancellation and specify if you're requesting a refund under the applicable refund window.
   • Keep this email as evidence if you need to dispute a charge later.
6. Wait for confirmation and verify no further charges appear
   • Allow 2 business days for Clarify to process your cancellation.
   • Check your bank statement or payment method 5 days after your expected cancellation date to ensure billing stopped.

Warning: Clarify asks for at least 3 days' notice before your next billing cycle to process cancellation without charging you again. If your next billing date is in 2 days, you may be charged once more. Calculate your billing date from your last invoice email and cancel immediately if the next charge is imminent.

Cancel an apple app store (iOS) subscription

If you subscribed to Clarify through the Apple App Store on your iPhone or iPad, Apple handles billing and refunds, not Clarify directly.

1. Open the Apple App Store on your iPhone or iPad
   • Tap the "App Store" icon on your home screen.
   • Do not open Clarify itself-you must use the App Store app.
2. Tap the profile icon in the top right corner
   • This is your Apple account profile picture or initial.
3. Select "Subscriptions"
   • A list of all your active subscriptions appears.
4. Find and tap "Clarify" in the subscriptions list
   • Scroll through the list if Clarify doesn't appear at the top.
5. Tap "Cancel Subscription"
   • Apple may show a confirmation screen trying to convince you to stay (offering discounts or highlighting features).
   • Proceed with cancellation anyway if you've decided to leave.
6. Confirm your cancellation choice
   • Apple displays the date your subscription ends (usually the end of your current billing period).
   • Tap "Confirm" or "Yes" to finalise the cancellation.
7. Take a screenshot showing the cancellation confirmation
   • This proves you cancelled, protecting you if Apple incorrectly charges you again.

Pro tip: Apple refunds are automatic if you cancel within the published refund window (typically 14 days for annual plans, 7 days for monthly). You do not need to request the refund separately-Apple processes it to your original payment method within 5-10 business days. If the refund doesn't appear after 10 days, contact Apple Support directly.

Cancel a google play (Android) subscription

Android users who subscribed through Google Play manage cancellations within Google Play's system, separate from Clarify's control.

1. Open the Google Play Store app on your Android phone or tablet
   • Tap the Google Play Store icon on your home screen.
2. Tap your profile icon in the top right corner
   • This is your Google account profile picture or initial.
3. Select "Manage my subscriptions"
   • A page showing all your active subscriptions loads.
4. Find "Clarify" in the list and tap it
   • The subscription details page opens.
5. Tap "Cancel subscription"
   • Google may ask for feedback about why you're cancelling-this is optional.
6. Confirm your cancellation
   • Google shows the end date of your current billing period.
   • Tap "Yes, cancel" to finalise.
7. Screenshot the confirmation showing cancellation is complete
   • The confirmation page proves you acted on time.

Pro tip: Google Play refunds follow the same timeline as Apple-automatic within the refund window, processed to your original payment method within 5-10 business days. If no refund appears after 10 days, log into your Google Play account on a computer and contact Google Play Support through the Help Centre.

What happens to your account and data after you cancel

Cancelling Clarify doesn't immediately delete your data, but your access to paid features changes right away, and you should understand the transition.

Your access during and after the cancellation period

When you cancel, you typically retain full access to Clarify until the end of your current billing period. If you pay monthly and cancel on the 10th of a 30-day cycle, you can use Clarify until the end of that month. After your paid period ends, Clarify downgrading your account to a free or limited version (if one exists), and premium features lock. Some users report access cuts off immediately on cancellation, so contact Clarify support before cancelling if you need continuous access through your billing period.

What happens to your saved tasks, reminders, and settings

Clarify retains your data after cancellation, but the company's privacy policy determines how long. Your saved tasks, reminders, and account settings remain in Clarify's system for a period (typically 30 to 90 days after cancellation, though this varies by policy). If you want to export your data or delete it permanently before the automatic retention period ends, contact Clarify support at billing@getclarify.ai. Request a data export or deletion in writing and keep the confirmation email.

Refund eligibility and timelines for every clarify purchase type

Your refund eligibility depends entirely on what you bought and how recently you bought it. At Stopee, we've seen countless consumers miss refund windows by days-we'll show you exactly where you stand.

Refunds for credit pack purchases (Starter, standard, bulk)

Credit packs are one-time purchases, not subscriptions. You get a full refund within 14 days of purchase if you've used less than 10% of your credits. Once you exceed 10% usage, no refund is available. Your refund window is 14 days from the purchase date shown on your App Store or Google Play receipt.

Calculation: If you bought the Starter Pack (R39.99) on 1 January, your refund deadline is 15 January at 23:59 South African Standard Time. After 15 January, Clarify considers the purchase final. If you used only 8% of your credits and you're within the window, request a refund immediately through your app store (Apple or Google), not Clarify directly. Include your purchase receipt and a note explaining why you want the refund.

Refunds for monthly pro subscriptions

Monthly Pro plans offer the shortest refund window: 7 days from your first charge. Within those 7 days, you qualify for a full refund. After 7 days but before your second billing date, you can request a pro-rated refund for unused days (if Clarify approves). Beyond your second billing, monthly plans are non-refundable under Clarify's standard terms.

Example: You subscribed to Clarify Pro monthly on 1 January at R199.99. Your refund window closes on 8 January. If you cancel on 6 January, you get a full R199.99 refund. If you cancel on 12 January (5 days into your second cycle), you may negotiate a pro-rated refund for those 5 unused days, but Clarify is not legally obligated to grant it.

Refunds for annual pro subscriptions

Annual plans offer the longest protection: a full refund within 14 days of purchase, no questions asked. After 14 days, annual plans are non-refundable, even if you've used the service for only a week. The 14-day window is strict-missing it by one day means no refund.

Mark your calendar: If you bought an annual Clarify Pro plan on 1 January, your refund deadline is 15 January. Set a phone reminder for day 13 to request your refund before the window closes.

Common mistakes that cost you money

Cancelling looks simple, but small missteps leave you paying for services you no longer use. We've seen it happen to thousands, and we want to help you avoid these traps.

Mistake 1: confusing the cancellation date with the end date

Many people believe cancelling stops charges immediately. It doesn't. When you cancel, you stop future charges, but you keep access until your current billing period ends. If your next bill is due on 15 January and you cancel on 10 January, you'll be charged on the 15th as normal-then your access stops at the end of that billing cycle. Plan your cancellation accordingly. If you want to avoid the next charge, calculate your billing date and cancel at least 3 days before it.

Mistake 2: cancelling through the wrong platform

If you subscribed through Apple App Store but cancel directly through Clarify.co.za, nothing happens-Apple still owns the subscription. Conversely, if you signed up via Clarify's website but try to cancel through Google Play, you've cancelled the wrong thing. Match your cancellation method to your subscription source. Check your original purchase email to confirm where you subscribed, then cancel from that exact platform.

Mistake 3: ignoring the refund window deadline

Refund windows are absolute. There are no exceptions, no extensions, no "but I didn't know" grace periods. If you miss the 7-day or 14-day window by even one day, you forfeit the refund. Set phone reminders the moment you purchase, especially for annual plans. At Stopee, we recommend adding the refund deadline directly to your calendar as soon as you receive your purchase confirmation.

Mistake 4: not keeping cancellation confirmation

If Clarify charges you again after you cancelled, your cancellation screenshot is your only proof. Without it, you'll struggle to get a refund from your bank or app store. Always take a screenshot of the cancellation confirmation page, save confirmation emails, and keep your transaction receipt. Store these in a folder on your phone or computer titled "Subscriptions" for quick access if a dispute arises.

Mistake 5: assuming app store refunds are automatic

Apple and Google do process refunds automatically within their windows, but delays happen. If 10 business days pass and no refund appears, contact support. Clarify has no control over app store refunds, so direct your complaint to Apple Support or Google Play Support, not Clarify. Include your original receipt and cancellation confirmation.

Your cancellation checklist

Use this checklist to ensure you've covered every step and protected yourself from unexpected charges.

• Identify your subscription source: Did you sign up through Clarify.co.za, Apple App Store, or Google Play?
• Calculate your refund deadline: Check your purchase email for the date, add 7 or 14 days depending on your plan type, and note the exact time zone (South African Standard Time).
• Note your next billing date: Look at your last invoice email or app store statement to determine when the next charge is due.
• Cancel using the correct platform: Log into the app store or Clarify website where you subscribed.
• Screenshot the cancellation confirmation: Capture the full screen showing your cancellation is complete and your access end date.
• Save all confirmation emails: If Clarify or the app store sends an email, save it to a dedicated folder.
• Request refund within your window (if eligible): If you qualify for a refund, submit the request before the deadline expires.
• Verify no charges appear: Check your bank or payment method 5 days after your expected cancellation date to confirm billing stopped.
• Document all correspondence: Keep records of every email, screenshot, or support ticket related to your cancellation.

How stopee can help you stay in control

Cancelling Clarify is just one subscription to manage. Most people juggle dozens of recurring charges across streaming services, productivity apps, and fitness platforms. At Stopee, we've built a resource library to help you cancel any service quickly and confidently. Our guides cover the biggest subscription traps, consumer law protections in South Africa, and step-by-step instructions for every major platform. Whether you're cancelling Clarify or any other app, Stopee has helped thousands of consumers cancel subscriptions without losing money to dark patterns or missed deadlines. Visit Stopee.com today to explore guides for every service you subscribe to.

Escalation and consumer protection if clarify refuses to refund you

If Clarify ignores a refund request you're entitled to under their published policy or South African law, you have formal escalation options.

Step 1: request a refund in writing

Email billing@getclarify.ai with a formal refund request. Include your order number, purchase date, subscription type, and the refund policy that applies to your purchase. State clearly: "I purchased [plan name] on [date], which falls within the [7/14]-day refund window outlined in your terms. I request a full refund of R[amount] to [payment method]. Please confirm receipt of this email and provide a refund timeline."

Give Clarify 5 business days to respond. Save the email and any reply.

Step 2: contact your bank or payment provider

If Clarify doesn't refund within their stated window, contact your bank (if you paid by card) or your payment provider (if you used PayPal, Google Pay, etc.). Report an "unauthorized charge" or "service not rendered as promised" and provide your cancellation evidence. Your bank can reverse the charge if you're within the dispute window (typically 90 days). Include your cancellation screenshot, confirmation emails, and correspondence with Clarify.

Step 3: escalate to the national consumer commission (NCC)

If your bank refuses to reverse the charge and Clarify won't refund, file a complaint with the National Consumer Commission (NCC). The NCC is South Africa's consumer protection authority. You can lodge a complaint online at www.ncc.org.za or by visiting a provincial NCC office. Include all evidence: purchase receipts, cancellation confirmations, emails with Clarify, and your bank correspondence. The NCC can compel Clarify to refund you if the company has breached consumer protection law.

Step 4: dispute through your app store

If you subscribed through Apple or Google, you can file a refund dispute directly through their platforms. Log into your Apple or Google account, navigate to your purchase history, select the Clarify charge, and request a refund with the reason "App no longer works as advertised" or "Charged after cancellation." Apple and Google take these disputes seriously and often refund automatically if you're within their dispute window.

At Stopee, we recommend exhausting these steps in order. Most refunds are resolved at step 2 (your bank). If you reach step 4, you're dealing with a company actively refusing lawful refunds-keep documenting everything for your NCC complaint.

Comparing clarify to similar ADHD and productivity apps

If you're cancelling Clarify because you've found a better alternative, this comparison helps you understand what Clarify offers relative to competitors.

Why you might cancel clarify for an alternative

Clarify is specialised for ADHD users, but it's not the cheapest or most feature-rich option. If you've outgrown it, found a more intuitive interface, or simply need lower costs, alternatives exist. Todoist and Microsoft To Do both offer free versions, letting you test before committing money. Things 3 is more expensive upfront (R249.99) but requires no subscription. Notion is highly customisable but has a steep learning curve. Before cancelling Clarify, try a competitor's free tier to ensure the switch is worth losing your existing tasks and settings in Clarify.

Getting help and contacting clarify support

If you need immediate help with cancellation or have questions about your account, Clarify's support team is available through multiple channels.

Contact methods for clarify support

Email your question or cancellation request to billing@getclarify.ai. This is the primary channel for account and billing issues. Expect a response within 1-2 business days. For urgent issues (like incorrect charges), mention "URGENT" in the subject line to prioritise your request. You can also check if Clarify offers in-app support or a help centre on clarify.co.za for technical questions unrelated to billing or cancellation.

Next steps: take control of your subscriptions now

Cancelling Clarify is a straightforward process once you know your subscription source and refund deadline. Follow the steps in this guide, keep your evidence, and you'll avoid the hidden charges and missed refunds that catch most people off guard. The key is acting quickly: calculate your refund window, gather your confirmation details, and cancel before the deadline. Remember, you have legal protections under South African consumer law, and companies like Clarify must honour their published refund policies. If you're cancelling because your circumstances have changed or you've found a better solution, you've already made the right decision-now execute it with confidence.

Managing subscriptions is stressful when you're juggling multiple services and remembering deadlines. Stopee has helped thousands of South African consumers cancel unwanted subscriptions, recover lost refunds, and take back control of their spending. Whether you're cancelling Clarify, Spotify, Netflix, or any other recurring charge, Stopee provides step-by-step guides, consumer law explanations, and escalation strategies tailored to South Africa. Visit Stopee.com today to explore our full library of cancellation guides and start protecting your money from today.