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Cancel Clue: The Right Way
How to cancel clue plus in south africa and protect your data
Understanding clue and when you might want to cancel
Clue is a menstrual cycle and reproductive health tracking app that lets you monitor your period, predict fertility windows, log symptoms and gain deeper insights into your reproductive health.
The app offers a free version that covers the essentials, but Clue Plus-the paid subscription-unlocks advanced features, personalised predictions and ad-free experience. Most users subscribe through the App Store (iPhone), Google Play (Android) or Clue's web platform.
If you subscribed to Clue Plus and now want to step back, you're not alone. Life circumstances change, privacy concerns emerge, or you might simply prefer the free tier. At Stopee, we help thousands of consumers make informed cancellation decisions every month, and we're here to guide you through yours with clarity and control.
Reasons people cancel clue plus
Some users cancel because the subscription cost no longer fits their budget. Others worry about data privacy or prefer tracking their cycles differently. A few discover the free version suits their needs after all.
Whatever your reason, you have the right to cancel whenever you choose. Stopee recommends reviewing your decision before you act, but know that the process itself is straightforward.
What you should know before cancelling
Cancelling your subscription stops auto-renewal but keeps your access active until your current billing period ends. Your data remains safe-cancellation does not delete your account or stored cycle information. If you later want your account fully removed, that's a separate request you can make directly with Clue.
Your cancellation options in south africa
The method you use to cancel depends on where you subscribed: through Apple's App Store, Google Play Store, or Clue's web platform via Paddle.
Cancel clue plus via iPhone (App store)
If you subscribed through your iPhone, Apple manages your subscription. Cancelling is quick and happens directly in your device settings.
- Open Settings on your iPhone.
- Tap your name (Apple ID) at the top of the screen.
- Select Subscriptions.
- Find and tap Clue in the list.
- Tap Cancel Subscription and confirm your choice.
- You'll see a confirmation that your subscription cancels at the end of the current billing period.
Pro tip: Apple shows you the exact date your subscription ends. Make a note of this-you retain full access until that date, so there's no rush to cancel again.
Cancel clue plus via android (Google play)
Android users manage subscriptions through the Google Play Store app. The process mirrors iPhone but uses Google's interface.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Choose Subscriptions from the menu.
- Tap Clue in your active subscriptions list.
- Select Cancel subscription and confirm the cancellation.
Warning: If you encounter any issues during cancellation on Android, screenshot your attempt and note your transaction ID. You can then contact Clue support directly via the app to escalate.
Cancel clue plus web subscriptions (via paddle)
If you subscribed through Clue's website, your payment is processed by Paddle, a third-party payment provider. You cannot cancel directly through Clue's app in this case-you must contact Paddle.
- Gather your transaction ID or the email address linked to your Clue account.
- Visit Paddle's website at paddle.net and use their live chatbot to request cancellation.
- Alternatively, email Paddle directly at help@paddle.com with the subject "Clue subscription cancellation" and provide your transaction details.
- Paddle will process your cancellation request and send a confirmation email within 24 to 48 hours.
- Confirm that the auto-renewal has stopped by checking your confirmation email.
Pro tip: Paddle's chatbot is often faster than email. Use it if you need an immediate response. Stopee advises keeping the confirmation email-you may need it if a charge appears after cancellation.
What happens immediately after you cancel
Cancelling your Clue Plus subscription triggers a specific sequence of events that you should understand upfront.
Your access and billing timeline
The moment you cancel, the auto-renewal stops. Your paid subscription remains active until the end of your current billing cycle. You'll continue to use all Clue Plus features without interruption during that remaining time.
Once your billing period ends, your account automatically reverts to the free version of Clue. You lose access to premium features like advanced insights and ad-free browsing, but your cycle data and account history stay intact.
Your account and personal data
Cancelling a subscription is not the same as deleting your account. Your Clue profile, all logged cycle data, notes and health records remain stored on Clue's servers indefinitely-or until you actively request deletion.
If you want your data completely removed, you must submit a separate account deletion request through Clue's account settings or contact their support team. Stopee always recommends taking this extra step if privacy is your primary concern.
Reactivating clue plus later
If you change your mind, you can resubscribe to Clue Plus at any time through the same platform you originally used. Your cycle history will be waiting for you, and you'll regain access to premium features immediately.
Refunds and your rights in south africa
South African consumer law gives you specific protections when it comes to subscription refunds. Understanding these rights is crucial if you've been charged unfairly or want to recover money for an unwanted charge.
App store (iOS) refund requests
Apple handles all refunds for App Store subscriptions independently. Clue cannot issue refunds directly for purchases made through Apple.
To request a refund, open the App Store on your iPhone, tap your profile icon, select Purchase history, find Clue, and tap the flag icon to report a problem. Apple's refund team reviews your request and responds within 48 hours. Refunds are most likely to succeed if you request them within 14 days of purchase and can explain why you're unsatisfied.
Google play (Android) refund requests
Google Play offers a standard 48-hour refund window for app and subscription purchases. Within 48 hours of your charge, open Google Play, go to your profile menu, select Payments and subscriptions, then Subscriptions, find Clue, and tap Request a refund.
If you're outside the 48-hour window, you can still contact Clue support via the app with your transaction ID and explain your situation. While Google makes the final decision, Stopee advises being clear and honest about your reason for requesting a refund.
Web subscriptions (Paddle) refund requests
Paddle manages refunds for web-based Clue subscriptions. Contact Paddle at help@paddle.com or use their chatbot at paddle.net to request a refund within 14 days of your charge.
Warning: Paddle may deny refund requests after 14 days unless a specific problem occurred-such as a duplicate charge or technical error.
Your statutory cooling-off rights under south african law
The Electronic Communications and Transactions (ECT) Act of 2002 gives South African consumers a seven-day cancellation right for distance contracts-which includes online subscriptions.
If Clue's standard refund policy refuses you, you may still have legal grounds to claim a refund under the ECT Act. The law requires that you receive a full refund within 30 days of cancelling, provided you cancel within seven days of subscribing.
To invoke this right, send a written cancellation notice to Clue (or Paddle, if applicable) clearly stating you are exercising your ECT Act cooling-off right. Keep a copy and document the date you send it. If the company refuses, you can escalate to the National Consumer Commission (NCC) at complaints@nccc.org.za.
Stopee strongly encourages you to document all communications-screenshots, emails, transaction receipts-if you believe you're entitled to a statutory refund.
Pricing and subscription costs in south africa
Clue does not publish fixed South African Rand prices on its public website. Subscription costs are set dynamically by the App Store, Google Play and Paddle based on your region and are updated periodically.
Where to find your exact subscription cost
| Platform | Where to check pricing | Cost in ZAR |
|---|---|---|
| Apple App Store | Open App Store, search Clue, tap the app, view subscription options | Variable by region |
| Google Play Store | Open Google Play, search Clue, tap the app, view subscription details | Variable by region |
| Clue web | Visit Clue's website, navigate to pricing or subscription page | Variable by region |
| Clue support | Contact Clue via the app or email support team | Confirmed on request |
If you want to know your exact subscription cost before committing, check your App Store or Google Play subscription settings. Your billing amount should be clearly listed there.
Common mistakes to avoid when cancelling
Cancelling can feel stressful, especially if you're worried about recurring charges. We want you to feel confident and in control, which is why Stopee has outlined the pitfalls most people stumble into.
Mistake 1: assuming you have cancelled when you have not
Many users delete the Clue app thinking this cancels the subscription. Deleting the app does nothing to stop future charges. The only way to cancel is to follow the platform-specific steps above-App Store settings, Google Play settings, or direct contact with Paddle.
After cancelling, check your settings one more time to confirm the subscription now shows "Cancelled" or "Expires on [date]." Do not rely on memory; verify in writing.
Mistake 2: losing your cancellation confirmation
After you cancel, your platform (Apple, Google or Paddle) sends a confirmation email or in-app notification. Save this. If a charge appears after your cancellation, that confirmation proves you took action and can be used to dispute the charge or request a refund.
Mistake 3: missing the paddle-only cancellation requirement
Web subscribers often try to cancel through the Clue app, not realising Paddle handles their billing. This delays cancellation by weeks. If you subscribed via Clue's website, always go directly to Paddle (help@paddle.com or paddle.net chatbot).
Mistake 4: not requesting a refund when you are entitled to one
Many users accept an unwanted charge without realising they can dispute it. If you were charged within 14 days and want a refund, file a request immediately. Stopee advises acting quickly-older disputes are harder to win.
Checklist for cancelling clue plus safely
Use this checklist to ensure your cancellation is complete and protected:
- Identify your subscription platform (App Store, Google Play or web).
- Follow the cancellation steps specific to your platform.
- Confirm in your settings that auto-renewal is now disabled.
- Screenshot or note the date your subscription ends.
- Save any confirmation email or notification Stopee receives.
- If you want your account deleted, submit that request separately to Clue support.
- Monitor your bank or card statement for unexpected charges in the following weeks.
- If an unwanted charge appears, file a refund request immediately with the relevant platform or Paddle.
Getting help if your cancellation goes wrong
Sometimes cancellations encounter problems. A charge might appear after you cancel, or a platform might refuse your cancellation request. Stopee is here to help you navigate those tough moments.
Contact channels for clue support
Reach Clue's support team directly through the app. Tap the menu, select Help or Support, and describe your issue. Always include your transaction ID. Response times are typically 24 to 72 hours.
Contact channels for paddle (web subscriptions)
Email help@paddle.com or use the live chatbot at paddle.net. Provide your transaction ID and email address. Paddle responds faster to chatbot inquiries than emails.
Escalation: national consumer commission
If Clue or Paddle refuses your refund request or cancellation, and you believe your South African consumer rights have been violated, lodge a complaint with the National Consumer Commission (NCC) at complaints@nccc.org.za or visit www.nccc.org.za.
The NCC can investigate unfair billing practices and force companies to refund or reimburse you. Include all documentation: cancellation confirmations, charge statements, your communications with the company and details of when you cancelled.
Key takeaways on cancelling clue in south africa
Cancelling your Clue Plus subscription is a straightforward process once you know which platform manages your billing. App Store users cancel in iPhone Settings, Google Play users cancel in the Play Store app, and web subscribers contact Paddle directly.
After cancellation, your paid access continues until your billing cycle ends, but auto-renewal stops immediately. Your data remains safe unless you specifically request account deletion. Refunds are possible within 14 days for Android and web subscriptions, and within 48 hours for App Store purchases.
South African consumer law protects you further under the ECT Act, which gives you a seven-day cooling-off right and a 30-day refund window on eligible purchases. If a company refuses to honour this right, the National Consumer Commission can intervene on your behalf.
Stopee has helped thousands of consumers cancel subscriptions with confidence and clarity. We recommend reviewing your cancellation settings one final time after you submit your request, and save every confirmation email you receive. If a problem arises, document it immediately and escalate to the appropriate authority.
Your choice to cancel is yours alone, and Stopee is here to ensure the process respects both your rights and your peace of mind. For more guidance on subscription cancellations, visit Stopee.com today.