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Cancel Thriveworks: Step-by-Step Guide
How to cancel thriveworks and reclaim your mental health investment
Understanding thriveworks and why you might cancel
Thriveworks is a mental health and wellness platform that connects you with licensed therapists, counselors, and psychiatrists through online and in-person sessions. The service operates on both subscription and pay-per-session models, primarily serving clients in the United States. If you're based in India and have been billed through Thriveworks, understanding your cancellation options is crucial to protecting your finances and your data.
You might choose to cancel Thriveworks for several reasons: the service doesn't fit your schedule, you've found a more affordable alternative, you're uncomfortable with pricing, or you simply want to pause your mental health support temporarily. Whatever your reason, Stopee empowers you to cancel confidently and recover any money owed to you.
How thriveworks works
When you use Thriveworks, you typically book sessions through a web portal or mobile app. The platform offers flexible appointment scheduling, and you pay either per session or through a subscription model. Sessions are conducted via video call or in-person, depending on availability and your preference. Your payment and scheduling information are stored in your Thriveworks account, which you control entirely.
Common billing routes for indian users
If you're in India and subscribed to Thriveworks, your billing likely came through one of three channels: directly from Thriveworks via credit or debit card, through Apple App Store, or through Google Play Store. Each route has different cancellation procedures and refund policies. Identifying which method you used is your first step toward a successful cancellation.
Your consumer rights under indian law
Indian consumer protection law gives you substantial rights when cancelling services or disputing charges.
Protection under the consumer protection act, 2019
The Consumer Protection Act, 2019 protects you against unfair trade practices and defective services. If Thriveworks has failed to deliver services as promised, charged you without consent, or refused reasonable refund requests, you have the right to escalate a complaint to your local Consumer Dispute Redressal Commission (CDRC). This authority can order refunds, compensation, and penalties against Thriveworks.
Additionally, the Reserve Bank of India (RBI) regulates payment disputes. If Thriveworks charged your card without authorization or continued billing after you requested cancellation, you can file a chargeback dispute with your bank within 90 days of the unauthorized transaction.
Right to refund
Under consumer protection law, you have the right to a refund if Thriveworks has not delivered the services you paid for. If you cancelled an appointment more than 48 hours in advance and were still charged a no-show fee, or if you prepaid for sessions you never received, Thriveworks is legally obligated to refund you. Stopee recommends documenting all charges and communications in case you need to escalate to your bank or consumer authority.
Cancellation methods: which route did you use?
Your cancellation path depends entirely on where you paid. Identifying your billing source now saves you time and frustration.
Cancel appointments directly on thriveworks web or app
If you booked individual sessions without a recurring subscription, you can cancel appointments directly through your Thriveworks account. This method applies whether you paid per session or held a prepaid package.
Cancel subscriptions via apple app store
If you subscribed to Thriveworks through Apple App Store, Apple handles your billing and refunds. Thriveworks cannot cancel App Store subscriptions for you; you must manage cancellation through Apple's systems.
Cancel subscriptions via google play store
Similarly, if you subscribed through Google Play, Google controls your subscription and billing. You must cancel through Google Play's settings, not through Thriveworks directly.
Cancel direct thriveworks subscriptions
If you subscribed directly to Thriveworks (entering your card details on their website), you cancel through your Thriveworks account settings. This is typically the fastest method and gives Thriveworks direct visibility of your request.
Step-by-step cancellation instructions
Follow these precise procedures based on how you subscribed to Thriveworks.
Cancel a single appointment on thriveworks (web or app)
- Log into your Thriveworks account on the web (thriveworks.com) or open the Thriveworks mobile app.
- Enter your email address and password.
- If you forget your password, click "Forgot password?" and reset it before proceeding.
- Navigate to your Appointments or Upcoming Sessions section.
- This is usually displayed prominently on your dashboard after login.
- You will see a list of all scheduled sessions with dates and times.
- Locate the appointment you wish to cancel.
- Click or tap on the appointment to open its details.
- Look for a "Cancel" or "Reschedule" button.
- Select the "Cancel" option.
- Thriveworks will ask you to confirm your cancellation.
- You may be asked to provide a reason (optional).
- Confirm the cancellation.
- Review the cancellation details on screen.
- Click "Confirm cancellation" or similar button.
- Wait for confirmation.
- You should receive an email confirmation of your cancellation within minutes.
- Keep this email for your records, especially if you were charged a cancellation fee.
Warning: If you cancel less than 48 hours before your appointment, Thriveworks may charge you a no-show or late cancellation fee. Always check the appointment details for the exact deadline before you cancel.
Pro tip: Cancel during business hours (Monday-Friday, 9 AM-5 PM local time) so that if a system issue arises, you can contact Thriveworks support immediately to confirm your cancellation was processed.
Cancel a thriveworks subscription via apple app store
- Open the Apple App Store on your iOS device (iPhone or iPad).
- Tap the menu icon (three lines) or your profile icon in the bottom-right corner.
- Select "Subscriptions" if it appears, or navigate to your account settings.
- Find your subscriptions list.
- Scroll to find "Thriveworks" in your active subscriptions.
- If you see "Thriveworks" with a renewal date, tap it to open subscription details.
- Select "Cancel subscription" or "Edit subscription."
- Apple will show you the renewal date and price.
- Tap "Cancel" and confirm when prompted.
- Confirm cancellation.
- Apple will ask you to confirm once more.
- Select "Confirm" or "Stop subscription."
- Check for confirmation.
- You will see "Subscription Cancelled" or similar text on screen.
- Apple will send you a confirmation email to your Apple ID address within minutes.
Important: Thriveworks cannot cancel Apple App Store subscriptions for you. You must complete this cancellation through Apple directly. Stopping the subscription prevents future billing but does not automatically refund past charges.
Cancel a thriveworks subscription via google play store
- Open Google Play on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" or "Manage subscriptions."
- Find Thriveworks in your active subscriptions.
- Scroll through your list to locate "Thriveworks."
- Tap it to view subscription details and renewal date.
- Select "Cancel subscription."
- Google Play will show you the renewal date and next billing date.
- Tap "Cancel subscription" when you see it.
- Answer Google's cancellation survey (optional).
- Google may ask why you are cancelling (you can skip this).
- Select your reason or tap "Next" to continue without answering.
- Confirm your cancellation.
- Review the cancellation date and tap "Yes, cancel subscription" or similar button.
- You will receive an on-screen confirmation immediately.
- Verify via email.
- Google will send you a confirmation email to your Google account within minutes.
- Save this email as proof of cancellation.
Warning: Google Play subscriptions will stop renewing only after your confirmation. If you were billed yesterday, that charge remains active unless you dispute it with your bank.
Cancel a direct thriveworks subscription (card on file)
- Log into your Thriveworks account at thriveworks.com.
- Use your email and password.
- Reset your password if needed before proceeding.
- Navigate to your Account Settings or Subscription Management.
- Look for a "Settings," "Profile," or "Billing" link in the menu.
- Tap or click on it to access your account information.
- Locate your Subscription or Billing Information section.
- You should see your current subscription plan listed with renewal date.
- Click "Manage subscription" or "View subscription details."
- Select "Cancel subscription."
- Thriveworks will ask you to confirm your cancellation.
- You may see an option to pause instead of cancel (only cancel if you do not plan to return).
- Confirm your cancellation reason (optional).
- Thriveworks may ask why you are cancelling.
- You can provide feedback or skip this step.
- Complete the cancellation.
- Click "Confirm cancellation" or "Cancel my subscription."
- You should see a confirmation message on screen.
- Wait for email confirmation.
- Thriveworks will send you an email confirming your cancellation within 24 hours.
- Keep this email as proof in case billing disputes arise.
Pro tip: Before cancelling a direct Thriveworks subscription, download or screenshot your account summary, including all past invoices and session dates. This documentation proves your payment history if you later need to dispute a charge.
What happens after you cancel
Cancellation doesn't end instantly; understanding the timeline and access impact helps you plan your care transition.
Timeline and access
When you cancel a Thriveworks appointment, your slot is released immediately, and you are no longer charged for that session (provided you cancelled within the 48-hour window). When you cancel a subscription through Apple, Google, or directly, the cancellation takes effect at the end of your current billing cycle. If your next renewal date is 15 January, you retain access until 14 January at 11:59 PM, then your account locks on 15 January.
Stopee recommends cancelling at least 7 days before your renewal date to ensure Thriveworks processes your request in time.
Your data and sessions
After cancellation, you lose access to book new sessions, but Thriveworks retains your past session notes and health records for legal and privacy compliance reasons. If you need copies of your medical records, request them in writing to Thriveworks support before your account locks. In India, you have the right to request your personal data under the Information Technology Rules, 2021.
Future billing
Once your subscription cancellation is confirmed by Apple, Google, or Thriveworks, no future charges should occur. However, check your bank or payment app in the weeks following cancellation to confirm no surprise charges appear. If a charge appears after cancellation, it is unauthorized and you can dispute it immediately with your bank.
Refund policy and how to claim refunds
Thriveworks does not publish a clear refund policy for prepaid sessions or unused subscription credit, which makes claiming refunds challenging but not impossible.
Refunds for cancelled appointments
If you cancel an appointment more than 48 hours in advance, you are not charged. No refund claim is needed because the charge never occurs. If you cancel within 48 hours and are charged a no-show fee (typically USD 50-100, or ₹4,000-8,000), you can request a refund by contacting Thriveworks support with your appointment ID and cancellation confirmation email.
Refunds for prepaid sessions
If you prepaid for a package of sessions and did not use all of them before cancellation, Thriveworks may offer partial refunds. However, because their refund policy is not explicit, you must request a refund in writing. Contact Thriveworks support at the address listed at the end of this guide, explain that you cancelled and did not receive the full value of sessions you paid for, and request a pro-rata refund (refund calculated based on unused sessions).
Refunds for subscriptions via apple app store
If you subscribed through Apple and want a refund, Apple controls the process, not Thriveworks. Open your Apple ID settings, navigate to Subscriptions, find Thriveworks, and select "Report a problem." Explain why you want a refund (e.g., you did not receive the service, or the service was not as described). Apple reviews your request and typically responds within 48 hours. Apple allows one refund per subscription per year, so choose wisely.
Pro tip: For Apple refunds, mention that you cancelled within your statutory cooling-off period (if within 14 days of first purchase) or that the service was not delivered as promised. These reasons increase Apple's likelihood of approving your refund.
Refunds for subscriptions via google play store
Google Play allows refunds within 48 hours of initial purchase (first billing cycle only) or within 7 days if you can demonstrate the service was faulty. Open Google Play, go to your subscriptions, select Thriveworks, and tap "Contact support." Explain your issue and request a refund. Google responds within 1-3 business days.
Warning: Google and Apple refunds are not guaranteed. You must provide a legitimate reason (cancelled before service delivery, service failure, or unauthorized charge) rather than simple remorse.
Refunds for direct thriveworks subscriptions
If you subscribed directly to Thriveworks and want a refund, contact their customer support via email or phone. Request a refund and specify the reason: you cancelled within 14 days of first purchase (consumer cooling-off right), services were not delivered, or you were charged without consent. Include your invoice number, account email, and cancellation confirmation email. Thriveworks typically responds within 5-10 business days.
If Thriveworks refuses your refund request, escalate to the Consumer Dispute Redressal Commission (CDRC) in your district. Stopee has guided thousands of consumers through this process, and CDRC orders have successfully recovered refunds when companies refused reasonable refund claims.
Thriveworks pricing structure and what you paid
Understanding Thriveworks pricing helps you identify whether you received fair value and whether a refund claim is justified.
Session rates in USD and INR equivalents
| Service type | Price (USD) | Approx. price (INR) | Billing model |
|---|---|---|---|
| Talk therapy (intake/first session) | USD 200-240 | ₹17,000-20,000 | Per session or prepaid package |
| Talk therapy (follow-up sessions) | USD 160-195 | ₹14,000-17,000 | Per session or prepaid package |
| Psychiatry (intake/first session) | USD 300-375 | ₹25,000-31,000 | Per session or prepaid package |
| Psychiatry (follow-up sessions) | USD 210-275 | ₹18,000-23,000 | Per session or prepaid package |
| Subscription (monthly access, US clients) | USD 299-399 | ₹25,000-33,000 | Monthly recurring |
Note: Thriveworks does not offer explicit India-specific pricing in INR. If you were charged, amounts were either converted from USD or you subscribed via an app store. All INR figures above are approximate conversions for reference only and may not reflect your actual charge.
Why thriveworks pricing matters to your refund claim
If you were charged ₹20,000 for a single session (typical intake cost) and used the service for only 30 minutes, or if you were charged for a month-long subscription but cancelled after one week with sessions still unused, you have grounds to request a pro-rata refund. Stopee recommends calculating what you paid per session and comparing it to what you actually received. If the mismatch is significant, escalate your refund request to Thriveworks support with specific figures.
Common mistakes people make when cancelling
We understand the frustration of navigating cancellation rules-many cancellations fail because of easily avoidable errors.
Mistake 1: cancelling the app instead of the subscription
Deleting the Thriveworks app from your phone does not cancel your subscription. Your billing continues even after you delete the app. You must cancel the subscription through your Thriveworks account, Apple, or Google Play, not by deleting the app. If you already deleted the app and are being charged, reinstall it, log in, and cancel the subscription immediately.
Mistake 2: missing the 48-hour appointment cancellation window
If you cancel an appointment less than 48 hours before the session, you may be charged a no-show fee (typically USD 50-100). Always cancel well in advance. If you miscalculated and were charged a late-cancellation fee, request a waiver from Thriveworks by email, citing the short notice period and any genuine hardship.
Mistake 3: not requesting a confirmation email
Always save your cancellation confirmation email. If Thriveworks or your bank disputes your cancellation, this email is your proof. Many users cancel but forget to screenshot the confirmation, then cannot prove they cancelled when billing continues. Stopee advises forwarding your confirmation email to yourself as a backup.
Mistake 4: assuming subscription cancellation refunds past charges
Cancelling your subscription stops future billing but does not refund money already charged. If you paid for January and February but cancelled in mid-January, you have already paid for February and will not be refunded unless you request it separately and provide a valid reason.
Mistake 5: not following up on promised refunds
If Thriveworks promises a refund via email, follow up in writing after 10 business days if the refund has not appeared in your bank account. Send a reminder email with your original cancellation email and refund request, and set a reminder to check your bank account balance again after 5 business days. If the refund does not appear within 15 business days, escalate by filing a chargeback with your bank or a complaint with the Consumer Dispute Redressal Commission.
Final cancellation checklist before you submit
Complete this checklist to ensure a smooth, refund-ready cancellation.
| Action | Done? |
|---|---|
| Download or screenshot all past invoices and session records | ☐ |
| Confirm how you subscribed (Thriveworks directly, Apple, or Google) | ☐ |
| Verify no appointments are scheduled within 48 hours | ☐ |
| Save the URL or email of Thriveworks support contact details | ☐ |
| Compose a refund request email (if applicable) with invoice numbers | ☐ |
| Complete cancellation through the correct platform (Thriveworks app, Apple, or Google) | ☐ |
| Save your cancellation confirmation email immediately | ☐ |
| Wait 48 hours, then check your account dashboard to confirm cancellation | ☐ |
| Monitor your bank account for 14 days to confirm no charges appear | ☐ |
Contact information and escalation paths
If Thriveworks refuses to cancel or denies your refund claim, you have multiple escalation options.
Thriveworks support and cancellation address
Contact Thriveworks directly at the following address derived from their trademark and corporate filings:
Thriveworks Franchising, LLC (Principal address)
US-based corporate office
For general inquiries: support@thriveworks.com
For billing or cancellation disputes, send a formal letter requesting cancellation confirmation and any refunds owed to the registered corporate address on file with the California Secretary of State.
When contacting Thriveworks, include your full name, account email, invoice numbers, and a clear statement: "I request immediate cancellation of my Thriveworks subscription and a refund of [amount] for unused services, in accordance with consumer protection law."
If thriveworks does not respond or refuses your refund
Escalate to your local Consumer Dispute Redressal Commission (CDRC). In India, your district CDRC can order Thriveworks to refund you and pay compensation for breach of consumer rights. File a complaint online or in writing, include all emails and payment proof, and request a refund plus ₹5,000-10,000 compensation for the inconvenience and unresponsiveness.
Additionally, if you paid by credit or debit card, file a chargeback dispute with your bank within 90 days of the unauthorized or disputed charge. Provide your cancellation confirmation email and refund request emails as supporting evidence.
Reserve bank of india (RBI) complaint
If your bank does not resolve your chargeback within 30 days, file a complaint with the RBI's Banking Ombudsman (https://www.rbi.org.in). The RBI can compel your bank to process the dispute correctly and may fine the bank for negligence.
Why stopee helps you cancel with confidence
Cancelling a mental health service can feel complicated, but you are not alone in this process. Stopee has helped thousands of consumers navigate subscription cancellations, dispute unfair refund policies, and recover money owed by companies that make cancellation unnecessarily difficult. Our guides are designed to simplify every step, flag the traps, and ensure you document everything correctly so that if you need to escalate to a consumer authority, you have solid evidence.
Whether you are cancelling Thriveworks because the price no longer fits your budget, the service did not match your expectations, or you simply need a break from therapy, Stopee stands with you. Use this guide to cancel efficiently, pursue refunds you are owed, and know that consumer protection law is on your side. Your mental health and your finances both matter-do not let a company make cancellation harder than it needs to be.