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How to cancel thriveworks in singapore: your complete guide to ending your mental health subscription

Understanding thriveworks and why cancellation matters

Thriveworks is a mental health and wellness provider that delivers counseling and therapy services through scheduled sessions with licensed clinicians. The platform operates on a membership or subscription model, offering individual, couples, and family therapy both online and in-person depending on your location and clinician availability. In Singapore, Thriveworks operates through THRIVEWORKS INVESTMENTS PTE. LTD., a registered entity, though specific service details and local availability may vary from international offerings.

Whether you've completed your therapy journey, found a more suitable provider, or experienced service that didn't meet your expectations, cancelling your Thriveworks subscription should be straightforward. Yet many subscribers encounter unexpected hurdles: hidden cancellation policies, surprise renewal charges, or unclear refund procedures. At Stopee, we've guided thousands of consumers through cancellation scenarios exactly like yours, and we're here to ensure you navigate Thriveworks cancellation with confidence and clarity.

When you might want to cancel

You may choose to cancel if your therapy goals have been achieved, your circumstances have changed, you've relocated outside service areas, or you're seeking a different therapeutic approach. Some subscribers cancel because they wish to pause rather than continue ongoing sessions. Others discover that the subscription model doesn't align with their mental health needs or budget. Whatever your reason, you deserve a cancellation process that respects your time and decision.

Pricing and service details for singapore subscribers

Understanding what you're paying for helps you make an informed cancellation decision.

Thriveworks pricing in singapore

Thriveworks pricing varies significantly by service type, clinician experience, session length, and your location within Singapore. The platform does not publish a single standardised price list. Subscription costs typically reflect the ongoing membership model rather than pay-per-session fees, though individual session rates may apply depending on your selected plan.

Important: No confirmed Singapore-specific pricing for Thriveworks was found during research. Do not assume United States or other regional pricing applies to your account. Always verify current pricing directly on the official Thriveworks website before subscribing or renewing, and check your account settings to confirm your actual subscription cost.

What to check before cancelling

Log into your Thriveworks account and review your current subscription level, next billing date, and any unused therapy sessions or credits. Take screenshots of these details before you cancel; they become important if disputes arise later. Note whether you subscribed directly through the Thriveworks website or via Apple App Store or Google Play, as this determines your cancellation pathway.

How to cancel thriveworks: step-by-step for every platform

Your cancellation method depends on where you originally subscribed. We'll walk you through each pathway so you cancel correctly on your first attempt.

Cancel a direct web subscription

If you subscribed on the Thriveworks website and your billing comes directly from Thriveworks, follow these steps to cancel.

1. Visit the Thriveworks website and sign into your account using your registered email and password.
2. Navigate to your account settings or subscription management section (usually found under "Profile," "Settings," or "Account").
3. Locate the subscription or billing section and select the option to cancel, pause, or disable automatic renewal.
   • Read any on-screen messages carefully; some platforms offer a pause option instead of immediate cancellation.
   • If prompted, select your reason for cancellation (this is optional but helps the company improve).
4. Confirm your cancellation by clicking the final confirmation button or responding to a verification email.
5. Wait up to one business day for the cancellation to process fully.
6. Check your email for a cancellation confirmation. Save this email as proof of cancellation.

Warning: Do not assume your subscription has cancelled just because you clicked "cancel." Wait for written confirmation. Monitor your bank or credit card statement for the next billing cycle to confirm no charge appears.

Pro tip: If you see a "pause subscription" option, choose it instead of full cancellation if you think you might return to therapy with Thriveworks later. Pausing preserves your account history and clinician relationship without the awkwardness of reactivation.

Cancel an apple app store subscription

If you subscribed through the Apple App Store (iPhone, iPad, or Mac), you must cancel through Apple, not through Thriveworks directly. Thriveworks cannot process App Store cancellations on your behalf.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the Settings menu to access your Apple ID.
3. Select "Subscriptions" from the menu.
4. Find and tap "Thriveworks" in your active subscriptions list.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask you to confirm; you typically have until the end of your billing period to reactivate.
6. You will receive an email confirmation from Apple with your cancellation details.

Warning: Deleting the Thriveworks app from your device does NOT cancel your subscription. You must complete these steps in the App Store settings to stop billing.

Pro tip: If you purchased multiple subscriptions through Apple, double-check that you cancelled the correct one. Navigate through your full subscription list to ensure no duplicate charges remain active.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, you must cancel through Google Play. Thriveworks does not process Google Play cancellations.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Find "Thriveworks" in your active subscriptions and tap it.
5. Tap "Cancel subscription" and follow the on-screen prompts to confirm.
6. Google Play will send you a cancellation confirmation email.

Pro tip: Google Play subscriptions usually remain active until the end of your current billing period after you cancel. You'll retain access until that date, even though you've stopped future charges.

Cancel or reschedule therapy appointments

Cancelling your subscription is separate from cancelling individual therapy appointments. If you have scheduled sessions coming up, manage these appointments independently to avoid unexpected fees.

1. Log into your Thriveworks account and view your upcoming appointments.
2. For each session you wish to cancel or reschedule, access the appointment details.
3. Select "Cancel" or "Reschedule" at least 48 hours before your scheduled session time.
   • Cancelling within 48 hours of your appointment may incur a penalty fee.
4. If rescheduling, choose a new date and time from your clinician's available slots.
5. Confirm your changes; you'll receive an email confirmation for each adjustment.

Warning: Thriveworks applies a significant cancellation fee to late cancellations. If you cancel, reschedule, or arrive late to your session, penalties apply: US$135 per session if you cancel within 48 hours, reschedule too close to the appointment, fail to show up, or arrive more than 10 minutes late to a 30-minute session (or 15 minutes late to a 60-minute session). Factor this into your decision when managing upcoming appointments alongside your subscription cancellation.

What happens after you cancel your subscription

Ending your subscription triggers several changes to your account and access. Understanding what happens next helps you avoid confusion and unexpected issues.

Your access and billing after cancellation

When you cancel your Thriveworks subscription, future automatic renewals will stop after your current paid period ends. Your access to member features, including the ability to book appointments and view session notes, typically continues until the end of your active billing cycle. This means if you cancel mid-month with a monthly subscription, you retain full access until the end of that month, but you will not be charged again on your next renewal date.

Monitor your bank and credit card statements for one full billing cycle after your cancellation to confirm no unexpected charges appear. If an unwanted charge does occur, contact Thriveworks support immediately with your cancellation confirmation as proof.

Your therapy records and clinical notes

Cancelling your subscription does not automatically delete your clinical records, therapy notes, or personal health information. Thriveworks retains these records according to legal retention requirements and their privacy policy. If you need copies of your records for continuity of care with another provider, submit a written request to Thriveworks support and follow any verification steps they require (typically confirming your identity and relationship to the records).

Expect to wait 5-10 business days for records requests. If Thriveworks delays beyond this timeframe without explanation, escalate your request in writing with a deadline for response.

Refunds: what thriveworks will and won't return

One of the most common frustrations subscribers face is unclear refund policies. We'll break down what you can reasonably expect when you cancel.

General refund policy for web subscriptions

Thriveworks does not publish a broad, clearly stated refund policy for cancelled subscriptions on its main website. This opacity can leave subscribers unsure whether they're entitled to refunds for unused portions of their subscription. In most cases, refunds or credit disputes require a written request and supporting evidence submitted to Thriveworks support for review.

If you believe you deserve a refund, submit a formal written request to Thriveworks explaining your reason (unused sessions, service quality issues, billing error, etc.). Include your account details, cancellation date, and any evidence (screenshots, emails, transaction records). Thriveworks will review your case and respond within 5-10 business days, though this timeline is not guaranteed.

Pro tip: If Thriveworks offers you a partial refund, ask for it in writing before accepting. This creates a paper trail and protects you if disputes arise later.

Refunds for app store and google play subscriptions

If you purchased your subscription through Apple App Store or Google Play, you cannot request a refund directly from Thriveworks. You must request refunds through the app store itself.

Warning: Google Play has a very strict 48-hour refund window from the date of purchase. If you miss this window, you cannot request a refund directly through Google Play. Your only option then is to dispute the charge with your bank or credit card provider.

Your consumer rights in singapore

Singapore has strong consumer protection laws that apply to digital subscriptions and online services. Know your rights so you can advocate effectively if Thriveworks fails to honour its obligations.

Consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act (CPFTA) in Singapore protects you when purchasing goods or services. This law applies to Thriveworks subscriptions, whether purchased directly or through app stores. Under the CPFTA, you have the right to:

• Accurate information about the service, its terms, and pricing before you subscribe.
• Clear, accessible cancellation procedures without unreasonable barriers.
• Protection against unfair contract terms that disproportionately disadvantage you as a consumer.
• Fair and transparent billing practices.

If Thriveworks engages in misleading or deceptive conduct, charges you without consent, or refuses to honour your cancellation request, these actions may breach the CPFTA.

What to do if thriveworks refuses to cancel or refund

If Thriveworks ignores your cancellation request, continues billing after you've cancelled, or refuses a legitimate refund claim, escalate your complaint through the proper channels.

1. Send a formal written complaint to Thriveworks (email or registered post) detailing the issue, dates, and evidence (screenshots, cancellation confirmations, transaction records).
2. Give Thriveworks 14 days to respond and resolve the issue.
3. If Thriveworks fails to respond or refuses your claim, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800 6 352 525. CASE is the official consumer body and can mediate disputes and escalate to regulators if necessary.
4. You may also dispute the charges through your bank or credit card issuer, requesting a chargeback if the service was not provided as promised.

Pro tip: CASE provides free mediation for consumer complaints. Most disputes are resolved within 30 days. Filing a complaint costs nothing and creates an official record, which strengthens your position if you later dispute charges with your bank.

Common mistakes that delay or complicate cancellation

Cancelling a therapy subscription is emotionally tied to your mental health journey, and it's easy to make oversight mistakes when you're ready to move forward. We've seen these pitfalls countless times, and we want to help you avoid them.

Not confirming cancellation in writing

The most common mistake is assuming your cancellation is complete without waiting for written confirmation. Some subscribers click "cancel," see a confirmation screen, and assume they're done, only to discover a charge on their statement weeks later. Always wait for an email confirmation from Thriveworks or the app store, and save this email for your records.

Confusing subscription cancellation with appointment cancellation

Cancelling your subscription does not automatically cancel your upcoming therapy appointments. You must cancel these separately to avoid late cancellation fees. Check your calendar for scheduled sessions and manage each one independently.

Forgetting app store subscriptions

If you've downloaded the Thriveworks app at any point, verify whether you have an active subscription through Apple or Google Play. Many subscribers forget about app-based subscriptions after switching platforms or devices. Check both app stores in your account settings to ensure no hidden subscriptions remain active.

Ignoring the 48-hour appointment cancellation window

The US$135 late cancellation fee applies if you cancel an appointment within 48 hours of the session time. If you're ending your therapy relationship, contact Thriveworks as soon as possible to cancel upcoming appointments before this window closes for each session.

Not requesting records before losing access

Your clinical records remain with Thriveworks after cancellation, but requesting them becomes more complicated once your account is fully closed. Request copies of your therapy notes, session summaries, and any clinical documents before your final billing period ends.

Your cancellation checklist

Use this checklist to ensure you've completed every step of the cancellation process correctly.

Contacting thriveworks support

If you encounter issues during cancellation or need to escalate a dispute, you'll need to reach Thriveworks directly.

Registered office and contact information

THRIVEWORKS INVESTMENTS PTE. LTD. is the registered entity for Thriveworks services in Singapore. While specific customer service contact details for the Singapore office were not publicly listed during research, you should contact Thriveworks through its main website support channels or the contact information provided in your account.

When contacting Thriveworks:

• Use email or official support channels rather than phone when possible (creates written records).
• Include your account email, subscription ID, and specific issue in every message.
• Ask for an estimated response time and reference number.
• Keep copies of all correspondence.

Escalation to consumers association of singapore

If Thriveworks does not respond to your cancellation or refund request within 14 days, or if your issue remains unresolved, contact:

Consumers Association of Singapore (CASE)
Email: case@case.org.sg
Phone: 1800 6 352 525 (toll-free)
Website: case.org.sg

CASE will investigate your complaint and work to resolve the dispute. Filing a complaint is free and helps protect other consumers from similar issues.

Why stopee makes cancellation easier

Stopee exists because cancellation should never be harder than signing up. Our team has helped thousands of consumers navigate exactly these kinds of subscription issues, from unexpected renewals to disputed charges to unclear refund policies. Whether you're cancelling Thriveworks or another digital subscription, Stopee provides step-by-step guidance, consumer rights information, and escalation pathways when companies don't play fair.

If you've cancelled Thriveworks using this guide and encountered unexpected obstacles, or if you're facing a dispute over charges or refunds, Stopee can help you understand your next steps under Singapore consumer law. We've helped thousands of consumers cancel subscriptions and recover unjustified charges by knowing exactly which consumer rights apply and how to enforce them.

Your mental health journey deserves thoughtful support, and ending your therapy relationship with Thriveworks should be just as straightforward as beginning it. By following the steps in this guide, understanding your cancellation rights under the Consumer Protection (Fair Trading) Act, and using Stopee as a reference when you need clarity, you can cancel with confidence and move forward on your own terms.