Manage It Works

How to cancel it works autoship in singapore: your step-by-step guide and consumer rights

What it works is and why you might want to cancel

It Works is a direct-sales health and wellness company that ships body wraps, skincare products and nutritional supplements to customers worldwide, including Singapore. The company operates through independent distributors and online autoship subscriptions that charge your account on a recurring schedule.

If you signed up for an autoship programme and now want to stop the recurring charges, Stopee understands your position. Whether you've changed your mind about the product, found an alternative, or simply want to regain control of your spending, cancelling your subscription should be straightforward. This guide walks you through every method, your consumer rights in Singapore, and what to expect after you cancel.

When cancellation makes sense

You might cancel It Works if recurring charges don't match your budget, the products aren't delivering results, you've switched to a competitor, or you simply prefer to buy products one-time rather than on subscription. Whatever your reason, you have legal protections in Singapore that make cancellation your right, not a favour.

Why it works autoship can feel sticky

Autoship programmes are designed for convenience but can create friction if you want to stop. Orders may process before you realise a charge is coming, cancellation might require you to contact a distributor rather than the company directly, and app store subscriptions sit outside It Works' direct control. Stopee has helped thousands of consumers navigate these exact hurdles, so you're not alone.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including subscriptions and autoship programmes. Knowing your rights is your first line of defence against unfair practices.

Distance selling and cooling-off rights

When you buy It Works products online (distance selling), you have the right to cancel within 14 calendar days of receiving your order, for any reason, and request a refund. This is your statutory cooling-off period and applies regardless of It Works' own refund policy. The company must refund you within 30 days of your cancellation notice, minus any postage costs you agreed to pay upfront.

Pro tip: If you've received a shipment and want to return it, write down the date you received it. Your 14-day clock starts from delivery, not purchase date. Send your cancellation request in writing (email or registered mail) so you have proof of when you notified It Works.

Unfair contract terms

The Consumer Protection (Fair Trading) Act also protects you from unfair contract terms. If It Works' subscription terms are one-sided, unclear, or make it unreasonably difficult to cancel (for example, requiring you to pay a penalty far beyond the actual cost to the company), you can dispute them. The Competition and Consumer Commission of Singapore (CCCS) can intervene if you lodge a complaint.

Automatic renewal transparency

Any autoship or subscription programme must clearly disclose the price, frequency, cancellation method and any negative option terms (charges that continue unless you act). If It Works failed to present these clearly before you signed up, that's a breach, and Stopee recommends documenting everything you received at signup.

How to cancel it works: step-by-step by method

Your cancellation route depends on how you subscribed. Identify your method below and follow the exact steps to avoid pitfalls.

Cancel via the it works website or app

1. Visit the official It Works website and log into your account using your email and password.
   • If you cannot remember your login details, use the "Forgot Password" link to reset.
   • Do not proceed until you see your account dashboard.
2. Navigate to "Account Settings" or "My Subscriptions" (the exact label may vary, but look for autoship, recurring orders or subscription management).
   • Scroll down to find any active autoship programmes linked to your account.
   • Note the next scheduled shipment date and amount.
3. Select your autoship subscription and click "Cancel Autoship" or "Pause Subscription".
   • The system may ask you why you're leaving; your answer is optional but useful feedback.
   • Do not ignore any follow-up prompts asking you to confirm the cancellation.
4. Take a screenshot of the cancellation confirmation page and note any reference number displayed.
   • Write down the date and time of cancellation.
   • If no reference number appears, copy and paste the confirmation message into a document.
5. Check your email for a cancellation confirmation message within 24 hours.
   • Warning: If you don't receive an email within one working day, your cancellation may not have processed. Log back in and verify the autoship is no longer active.
   • Forward the email to yourself or print it for your records.
6. Verify that no charge appears on your next billing cycle (check your credit card or bank statement 2-3 days before the date the company would normally charge you).
   • If a charge does appear after you've cancelled, contact your bank immediately and tell them you cancelled the subscription.
   • Then escalate to It Works customer service with proof of your cancellation.

Cancel a subscription linked to your apple ID

If you signed up for It Works through the Apple App Store, the subscription is managed by Apple, not It Works directly. It Works cannot cancel it for you.

1. On your iPhone or iPad, open Settings and tap your name at the top of the screen.
   • Make sure you're logged into the Apple ID that paid for the subscription.
2. Tap "Subscriptions" (or "Media & Purchases" then "Subscriptions", depending on your iOS version).
   • Scroll to find the It Works subscription.
3. Tap the It Works subscription and select "Cancel Subscription".
   • Apple will confirm your cancellation and tell you the date your access ends.
   • You may still have access until the end of your current billing period.
4. Take a screenshot showing the cancellation was successful.
   • Save this image and note the date.
5. Monitor your Apple ID payment method for any further charges after your billing period ends.
   • If a charge appears, contact Apple Support before contacting It Works.

Cancel a subscription linked to your google play account

Google Play subscriptions are also managed outside It Works' system. You must cancel through Google Play directly.

1. Open the Google Play Store app on your Android device and tap your profile icon in the top right.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions" and find the It Works subscription in the list.
   • Tap it to open the subscription details page.
3. Select "Cancel subscription" and confirm your choice.
   • Google will show you the cancellation date and your final billing date.
   • Screenshot this screen for your records.
4. Wait for a cancellation confirmation email from Google.
   • This may take up to 24 hours.
   • Save or forward this email to yourself.
5. Check your Google Play payment method after your final billing date to ensure no further charges occur.
   • Contact Google Support if an unexpected charge appears.

Cancel if you ordered through an it works distributor

If you bought your It Works subscription from an independent distributor rather than directly from the company, your cancellation request goes to that distributor first.

1. Find your distributor's contact information from your original order confirmation email or receipt.
   • Look for their name, phone number or email address.
   • Do not contact the company headquarters yet; the distributor manages your account.
2. Contact your distributor in writing (email or registered mail) stating that you want to cancel your autoship subscription.
   • Include your full name, account number (if you have it), and the email address linked to the subscription.
   • Write: "I am requesting immediate cancellation of my autoship subscription effective today. Please confirm cancellation in writing."
   • Keep a copy of this email for your records.
3. Set a reminder to follow up within 5 working days if you don't hear back.
   • Distributors should respond within 3-5 working days, but some are slower.
   • If your distributor doesn't respond or refuses to cancel, escalate to It Works directly (see below).
4. Once the distributor confirms cancellation, monitor your payment method for any future charges (check around your next scheduled billing date).
   • If the distributor stops responding or refuses to cancel, Stopee recommends escalating to It Works' corporate office.

Escalate to it works corporate if needed

If the It Works website, app store or distributor won't cancel your subscription, you can contact the company's corporate office directly.

1. Write a cancellation request letter or email that includes:
   • Your full name and account email address.
   • Your order or autoship account number (if known).
   • The date you signed up and the date of your cancellation request.
   • A clear statement: "I am requesting immediate cancellation of my autoship subscription. No further shipments or charges should occur."
   • Copies of any previous cancellation attempts (screenshots, distributor emails, etc.).
2. Send your letter by registered mail or email to It Works' corporate headquarters in the United States (the company has no dedicated Singapore office, so contact its global customer service channels):
   • Visit the official It Works website and look for "Contact Us" to find current email and mailing addresses.
   • Use registered mail if sending by post so you can track delivery.
   • Keep a copy of your letter and proof of postage or email delivery.
3. Allow 10-15 working days for a response.
   • The company will typically respond by email to confirm cancellation.
   • Save this confirmation email as your proof of cancellation.
4. Monitor your payment method after your next scheduled billing date (usually 2-3 days before a charge would hit).
   • If a charge appears after you've sent a formal cancellation request, contact your bank immediately and dispute the charge.
   • Then notify It Works in writing that you disputed the charge and are filing a complaint with the CCCS.

What happens after you cancel your autoship

Cancellation is not the end of your interaction with It Works; understanding what comes next helps you protect yourself and catch any mistakes.

Your account and access

When you cancel your autoship subscription, future recurring charges stop and no new shipments should be scheduled. Your account typically remains active so you can view your order history, but you lose access to any exclusive membership benefits linked to autoship (like discounts or loyalty rewards).

The company does not automatically delete your personal data when you cancel. If you want your account fully closed, contact It Works customer service separately and request account deletion. This is not the same as cancelling your autoship.

Pending and in-transit orders

Important: Cancelling your autoship does not stop an order that has already been processed and accepted by the warehouse. If your next shipment was already packed or shipped before you cancelled, it will arrive and you will be charged (or already have been charged).

To avoid this, Stopee recommends cancelling at least 5-7 working days before your next scheduled billing date. If a shipment arrives after you've cancelled and you did not authorise it, you have the right to refuse delivery or return it unopened within 14 days under Singapore consumer law.

Monitor your payment method

Check your credit card or bank statement for 30 days after you cancel. Watch for any recurring charges from It Works or the payment processor. If an unexpected charge appears, contact your bank immediately and request a chargeback, then notify It Works in writing.

Will i get a refund after cancelling?

Refunds depend on whether you've opened or used the products and how long you've had them. Singapore consumer law and It Works' own policy both apply, and whichever is more favourable to you takes priority.

Unopened products: your 14-day cooling-off right

Under Singapore's Consumer Protection (Fair Trading) Act, you can return any unopened, unused products within 14 days of delivery for a full refund. It Works' policy is stricter (it allows returns within 30 days), so use the 14-day window to be safe.

To claim your refund, contact It Works or your distributor within 14 days of receiving the products, explain you want to return them unopened, and ask for return instructions. You will usually be responsible for return postage to the United States unless the company offers a prepaid label (some do, some don't).

Opened or used products

If you've opened or used the products, It Works does not offer a money-back guarantee. The company's policy states it will not refund opened items. However, if the product was defective, incomplete or damaged at arrival, you can report it within 60 days of delivery and request a replacement or refund after inspection.

To claim a defect refund, contact customer service with photos of the defect and your proof of purchase. It Works will inspect the item; if it approves, you receive a replacement or refund, but this can take up to 90 days to process.

Return shipping costs and refund timelines

It Works typically does not reimburse your return shipping costs unless the return is due to company error (wrong item sent, damaged goods). If you refuse delivery or return an item after refusing delivery, you'll incur a USD 15 refusal fee charged by the courier, which It Works deducts from your refund.

Refunds are processed after the returned items reach the company's inspection facility and are checked. This can take 60-90 days depending on where the item is shipped from. If you're in Singapore, returns go to the United States, so expect the full timeline.

It works autoship pricing and plans in singapore

It Works does not clearly publish Singapore-specific pricing on its main website; prices vary by region and change over time. Below is a reference table showing typical product categories and US-based pricing (not Singapore SGD), which you should verify directly with the company or your distributor.

Pro tip: Always ask your distributor or check the official It Works website for current Singapore SGD pricing before committing to autoship. Prices listed above are US reference figures and do not reflect local costs or currency conversion.

Common mistakes people make when cancelling it works

Cancellation can feel like a maze, and small mistakes can mean your request gets lost or ignored. Here are the traps Stopee has seen repeatedly.

Assuming cancellation is automatic

Many customers think removing a payment method from their account or letting a card expire will stop It Works charges. It won't. The company will attempt to charge you using any updated payment information it has on file, and failure to pay can result in collection attempts.

Always explicitly cancel your autoship through the website, app or by contacting customer service in writing. Don't assume silence means cancellation.

Cancelling only through a distributor and not following up

Distributors are independent agents, and some are slow to process cancellations or may not process them at all if they stand to lose commission. If you cancel through a distributor and don't receive written confirmation within 5 working days, assume the request was missed and contact It Works directly.

Stopee recommends sending cancellation requests to both your distributor and It Works corporate in parallel if the distributor is unresponsive.

Not keeping proof of cancellation

If you cancel but don't save a screenshot, email confirmation or reference number, and then a charge appears on your account, you'll struggle to prove you cancelled. Always document your cancellation with a date, reference number and method used.

Ignoring app store cancellations

Some customers cancel their It Works autoship through the website but forget they also subscribed through Apple or Google Play. You'll continue to be charged by the app store until you cancel that subscription separately. Check all platforms and cancel everywhere.

Not catching a charge before disputing it

If you wait 30 or 60 days after a charge appears to contact your bank, the bank may refuse a chargeback (most banks have a 60-120 day dispute window). Monitor your statements carefully in the weeks after you cancel. If a charge appears, dispute it within 10 working days of discovery.

If it works refuses to cancel or keeps charging you

If you've followed every step and It Works still won't cancel or continues charging you, you have legal remedies in Singapore.

Step 1: document everything

Gather all proof of your cancellation attempts: emails, letters, screenshots, reference numbers, and bank statements showing unwanted charges. Create a single document with dates and details of every interaction.

Step 2: contact it works one final time in writing

Send a formal letter (registered mail or email with read receipt) to It Works' headquarters stating that you have cancelled your subscription and are no longer authorising charges. Specify the date you cancelled, include all reference numbers, and demand a written response within 10 working days confirming cancellation and any refund of unauthorised charges.

Step 3: dispute the charges with your bank

Contact your bank or credit card company and initiate a chargeback for all charges that appeared after your cancellation date. Provide the bank with your proof of cancellation request and a statement that the charges were unauthorised. Most banks will reverse charges if you can show you requested cancellation.

Step 4: file a complaint with singapore's CCCS

If It Works refuses to refund unauthorised charges or acknowledge your cancellation, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of consumer protection law and can compel It Works to refund you and pay compensation.

Visit cccs.gov.sg to file your complaint online. Provide all documentation: cancellation requests, charges, and communication with It Works. The CCCS will contact It Works on your behalf.

A checklist for cancelling it works safely

How to contact it works in singapore or internationally

It Works does not operate a dedicated customer service office in Singapore. All cancellation requests go to the United States headquarters or your local distributor.

Official contact channels

Visit the official It Works website and navigate to the "Contact Us" page to find current email addresses and mailing addresses. The company's primary headquarters is located in Palmetto, Florida, United States. There is also a US returns processing centre and regional offices in Canada that handle cancellations and returns by geography.

For Singapore customers, email is usually the fastest channel. Send your cancellation request to customer service and request written confirmation within 5 working days.

Pro tip: When contacting It Works, always include "CANCELLATION REQUEST" in the email subject line and your autoship account number or email address in the body. This helps ensure your email reaches the cancellation team rather than general customer service.

Escalation contact

If you don't receive a response within 10 working days or your cancellation is refused, escalate your request to It Works' corporate office by registered mail. Request a response within 10 working days and state that you are prepared to file a complaint with Singapore's CCCS if the company fails to respond.

The bottom line: your right to cancel and next steps

Cancelling It Works is your legal right in Singapore, protected by the Consumer Protection (Fair Trading) Act. You can cancel via the website, app, your distributor, or directly to the company, and you must receive written confirmation.

If you've received unopened products, you can return them within 14 days for a full refund. If It Works charges you after you've cancelled, dispute the charge with your bank and file a CCCS complaint if the company doesn't respond.

Stopee has helped thousands of consumers cancel subscriptions without drama, and the same process applies to It Works: document everything, cancel in writing, monitor your payments, and escalate if needed. Don't let confusion or a slow response from It Works prevent you from taking action.

Start your cancellation today using the steps above, and if you hit any obstacles, Stopee recommends saving all documentation and escalating to the CCCS. You deserve clarity, control and a refund if you're entitled to one.