Manage It Works

How to cancel it works in south africa and protect your wallet

What it works is and why you may want to cancel

It Works is a health and wellness company selling wraps, supplements and skincare products to customers across South Africa. Products arrive through independent distributors or direct online orders, often with recurring "autoship" subscriptions enabled by default.

Many South African consumers sign up for convenience but discover recurring charges they no longer want. Whether you've completed your wellness journey, found a better alternative, or simply can't afford the monthly commitment, cancelling It Works requires you to navigate multiple platforms and prove your cancellation request in writing.

At Stopee, we help you understand exactly where your money goes and how to stop unwanted charges before they hit your bank account again.

Why cancellation matters for your budget

Autoship subscriptions charge your card automatically every month, quarter or on whatever cycle you agreed to. If you forget to cancel, you could lose hundreds of Rand over 12 months. South Africa's Consumer Protection Act gives you strong rights to cancel services you no longer want, yet It Works makes the process deliberately confusing by spreading subscriptions across app stores, email accounts and distributor networks.

Stopee exists to cut through that confusion and give you back control.

Common reasons to cancel it works

You might cancel because products did not deliver results, you prefer a different supplier, monthly costs strain your household budget, or you joined as a distributor and now want out. Each reason is valid, and each deserves a clean exit.

Your consumer rights under south african law

South Africa's Consumer Protection Act 68 of 2008 protects you when you cancel distance sales, including online subscriptions and autoship orders.

Right to cancel within 14 days

You have the right to cancel any distance contract (including online autoship subscriptions) within 14 calendar days of concluding the agreement, with no penalty and no reason required. This is your strongest legal position and applies even if you opened the product.

To exercise this right, you must notify It Works in writing before the 14-day window closes. Email, postal mail or in-app cancellation all count, provided you can prove delivery and receipt.

Right to cancel ongoing subscriptions

For autoship subscriptions that renew after the initial 14 days, you retain the right to cancel at any time. The Consumer Protection Act requires It Works to acknowledge your cancellation and cease charging your card within a reasonable timeframe, typically 5 to 10 business days.

Keep written proof of every cancellation request you submit. Screenshots, email confirmations and dated letters all matter if a dispute arises.

Right to a refund for unopened products

If you return unopened It Works products within 30 days of shipment, you qualify for a refund under the company's own policy. The Consumer Protection Act strengthens this further: goods must be of good quality, safe and fit for purpose. If they are not, you can demand a refund regardless of the 30-day window.

Pricing and plan structure for it works subscriptions

It Works offers products as one-off purchases or recurring autoship subscriptions, with no fixed local pricing available in South African Rand.

How it works charges you

Subscription costs vary based on your selected product bundle and delivery frequency. Your distributor, the It Works website or your app store listing will show the exact amount charged to your card each cycle. Request a detailed invoice before cancelling to confirm all charges.

Getting accurate south african pricing

No definitive ZAR pricing could be verified for It Works in South Africa. Contact your distributor, check your app store listing or log into your It Works account to see the exact amount charged. Write down the figure before you cancel so you can dispute any lingering charges with confidence.

How to cancel it works: step-by-step for each platform

It Works subscriptions live on at least four separate platforms, and the company counts on you giving up if one method fails. Stopee walks you through each one so you cancel from everywhere at once.

Cancel your apple app store subscription

1. Open the App Store app on your iPhone or iPad and tap your profile picture in the top right corner.
2. Tap Subscriptions and find the It Works app in your active subscriptions list.
3. Select It Works and tap Cancel Subscription (or Manage, then Cancel Subscription if it appears).
4. Confirm the cancellation when prompted. Apple will show you the final billing date.
5. Take a screenshot of the confirmation screen and save it to your phone or email it to yourself as proof.

Warning: Apple cannot cancel It Works subscriptions on your behalf. You must initiate cancellation yourself through your own Apple ID. If you see a charge after cancellation, you have 180 days to request a refund directly from Apple.

Cancel your google play subscription

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right, then select Payments and subscriptions.
3. Tap Subscriptions and select It Works from the active list.
4. Tap Cancel subscription and confirm your choice.
5. Google will display a cancellation confirmation. Screenshot this page for your records.

Pro tip: If you switch phones or devices, verify that no active It Works subscriptions remain under your Google account by visiting payments.google.com on a web browser.

Cancel your it works website autoship subscription

1. Visit the It Works website (or the URL provided by your distributor) and log into your account using your email and password.
2. Navigate to Account Settings, My Orders or Subscriptions (exact menu names vary).
3. Locate your active autoship order and select Cancel Autoship or similar option.
4. If no online cancel option appears, submit a support ticket through the Help or Contact Us section with your name, order number and explicit cancellation request.
5. In the message, write: "I request immediate cancellation of my autoship subscription effective today. Please confirm cancellation in writing."
6. Save the support ticket number and take a screenshot of your submission.
7. Wait for email confirmation within 5 to 10 business days. If it does not arrive, send the same request by email to customer service.

Warning: Returning unopened products does not cancel autoship. You must explicitly cancel the subscription separately, or It Works will continue charging you. Stopee has seen countless cases where refunded products arrived but subscriptions kept running.

Cancel via email, phone or postal mail

1. Gather your account details: full name, email address, order number and the exact amount charged on your last invoice.
2. Compose a clear cancellation email or letter stating: "I cancel my It Works autoship subscription effective immediately. Please confirm this cancellation in writing within 5 business days."
3. Send the email to the customer service address listed on your invoice or It Works website, or call the phone number on your statement.
4. If sending by postal mail, date your letter, include all the details above, and use registered or traceable mail so you have proof of delivery.
5. Keep a copy of your email, call transcript or mailed letter and any confirmation replies you receive.

Pro tip: Send cancellation requests on a Thursday or Friday so they reach customer service with less email backlog. Include your phone number in writing so they can contact you if clarification is needed.

Cancel as a distributor

If you signed up as an It Works distributor or recruited by one, your cancellation process may differ. Contact your upline distributor or It Works distributor support in writing with your distributor ID and a clear request to resign. Distributor resignations often trigger return windows (typically 60 days from ship date) for refunds on inventory you purchased. After that window, you may receive only credit or store credit, not cash refunds.

What happens after you cancel your it works subscription

Cancellation is not complete until you confirm no charges remain pending and you hold written proof that It Works acknowledged your request.

Check your account and bank statement

After submitting your cancellation, log back into your It Works account within 24 hours and verify that no future autoship shipments appear in your order schedule. If one does, contact customer service again with your previous ticket or email reference number.

Monitor your bank or credit card statement for the next 30 days. Charges should stop within one or two billing cycles. If a charge appears after your confirmed cancellation date, contact It Works customer service immediately with your cancellation proof and demand a refund. Report the unauthorized charge to your bank if It Works does not refund within 10 business days.

Unsubscribe from it works marketing emails

Cancelling your subscription does not automatically remove you from marketing emails. It Works may retain your email address and send promotional messages indefinitely. Scroll to the foot of any marketing email and click the Unsubscribe link, or log into your account and disable marketing preferences.

Data and your account after cancellation

It Works will retain your account and transaction records for the period required by South African law (typically 6 to 7 years for tax and financial records). You can request deletion of non-essential personal data under the Protection of Personal Information Act (POPIA), though It Works will keep order history for warranty and dispute purposes.

Refunds: what to expect and how to claim

Cancellation and refunds are separate processes. Stopping autoship prevents future charges, but does not recover money you have already spent unless the product qualifies for return.

Unopened products within 30 days

It Works accepts returns of unopened, unused products postmarked within 30 days of the ship date. Return shipping costs are your responsibility unless the product arrived damaged or defective.

1. Contact customer service or your distributor and request a returns authorization number (RMA).
2. Pack the product securely with the RMA number clearly marked on the package.
3. Ship via registered mail to the address It Works provides (varies by location).
4. Keep the tracking number from your postal service.
5. It Works will inspect the return within 10 to 15 business days and process a refund if it meets condition requirements.
6. Refunds take 5 to 10 additional business days to appear in your bank account after approval.

Warning: If you opened the product or used it, It Works will refuse the return even if it is unopened. "Unopened" means the original factory seal is intact.

Damaged, defective or incomplete items

You have 60 days from delivery to report damage, defects or missing items. Take clear photos of the product, packaging and any damage, then contact customer service with your order number and photos. It Works may offer a replacement or refund subject to inspection. Damaged items that are clearly It Works's fault qualify for refunds even outside the 30-day window.

Refused or undelivered orders

If you refuse delivery of an It Works package, a USD 15 (approximately ZAR 270) refusal fee may be deducted from any refund owed. This fee protects It Works's shipping costs. Undelivered packages returned to sender incur the same fee. If possible, accept delivery and return the product within 30 days to avoid this charge.

Timeline and processing delays

From return shipment to refund in your bank account, expect 30 to 90 days in some cases, depending on It Works's inspection backlog and your bank's processing speed. South African banks typically credit refunds within 5 to 10 business days of It Works initiating them, but It Works itself may take longer to inspect and approve returns.

Common mistakes when cancelling it works

Cancelling correctly feels harder than it should be, and that frustration often leads consumers to make errors that prolong the process or leave them unprotected.

Mistake 1: assuming one cancellation method cancels everything

If you have It Works on both your Apple App Store and the company website, cancelling one does not cancel the other. You must cancel on every platform separately. Many customers cancel their app subscription and miss the website autoship running silently in the background for months. Check all four platforms-Apple App Store, Google Play, It Works website and your distributor-before declaring victory.

Mistake 2: not requesting written confirmation

Verbal cancellations over the phone carry no weight if a dispute arises. It Works customer service representatives may acknowledge your request verbally but never process it, or they may claim you never called. Always request written confirmation via email, and follow up with a written email cancellation request of your own. Your word against It Works's word will lose in disputes; your email chain will win.

Mistake 3: returning products without cancelling autoship

Many customers think returning merchandise automatically stops recurring charges. It does not. The company has no incentive to cancel autoship if you return a single order. You must explicitly cancel the subscription in writing, separately from any return request.

Mistake 4: missing the 14-day cancellation window

Under the Consumer Protection Act, your strongest legal position is to cancel within 14 days of purchase with no questions asked. After 14 days, It Works can dispute refunds and impose restocking fees. Mark your calendar for day 14 from purchase and cancel immediately if you are uncertain about the product.

Mistake 5: not saving proof of cancellation

If you cancel via email, screenshot the email you sent and any confirmation it generates. If you cancel in-app, take a screenshot of the confirmation screen. Store these files in a folder on your phone or email them to yourself. Two years later, if It Works charges you again, you will need proof that you cancelled. At Stopee, we have seen customers win refund disputes simply because they kept screenshots.

A checklist to ensure your cancellation is complete

Use this checklist to confirm that your It Works cancellation is truly finished.

When to escalate: contact it works and consumer protection authorities

If It Works refuses to cancel, charges you after your confirmed cancellation date or denies a refund you believe you deserve, escalation is your next step.

How to contact it works

Before escalating to authorities, give It Works one final opportunity to resolve the issue. Send a formal written demand letter by email and registered postal mail, stating your cancellation request, the date you submitted it, and the amount in dispute. Give It Works 10 business days to respond. Reference the Consumer Protection Act Section 14 (right to cancel distance contracts) in your letter.

Contact It Works customer service at the address on your invoice or website. Escalate complaints to management if customer service does not resolve the issue within 10 business days.

Escalate to the national consumer commission

If It Works does not refund you or acknowledge your cancellation within 10 business days, lodge a complaint with the National Consumer Commission (NCC) in South Africa. The NCC enforces the Consumer Protection Act and can order It Works to refund you and pay penalties for non-compliance.

Visit the NCC website or submit a complaint form with your cancellation proof, correspondence with It Works and your refund demand. The NCC investigates at no cost to you.

Dispute the charge with your bank

If It Works charges your card after your confirmed cancellation date, contact your bank immediately and request a dispute or "chargeback." Provide your cancellation proof and the authorization date. Most South African banks require disputes to be filed within 60 days of the unauthorized charge. Your bank will refund the disputed amount while they investigate.

Should you keep or cancel it works? a summary for your decision

This table compares reasons to keep or cancel, so you can decide with confidence.

If two or more "reasons to cancel" apply to you, cancellation is the right choice. Stopee encourages you to prioritize your household budget and financial peace of mind over brand loyalty.

Final steps and getting support from stopee

Cancelling It Works in South Africa requires you to navigate app stores, email ticketing systems and distributor networks simultaneously. The process is deliberately fragmented, and the company counts on you abandoning the effort halfway through.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, step-by-step guidance and holding companies accountable to consumer protection law. Whether you are cancelling from Apple, Android, the It Works website or your distributor, use this guide as your roadmap.

Document every cancellation request, save all confirmations and file a dispute with your bank if unauthorised charges persist. You have the law on your side in South Africa-now you have a process that works.

Ready to take action? Start with the cancellation method that matches your subscription platform, then work through the others. Within 24 hours, you will have submitted cancellation requests to every channel. Within 10 business days, you will have written confirmation. Within 30 days, charges will stop. Stopee stands with you through every step.