Manage Lose It

How to cancel lose it in south africa and protect your wallet

Understanding lose it and why you might want to cancel

Lose It is a weight-loss and calorie-tracking app that helps you log food, exercise and weight to meet personalised goals. The app offers core tracking tools, barcode scanning and progress reports in its free version, with premium subscriptions unlocking advanced insights, meal planning and device integrations.

If you have signed up for a paid subscription and now want to stop paying, you are in the right place. At Stopee, we help South African consumers navigate cancellation with clarity and confidence. Whether you subscribed via your phone, a web browser or an app store, we will walk you through every step so you avoid hidden charges and protect your bank account.

When should you cancel lose it

You should cancel if you no longer use the app, have switched to a different fitness or nutrition tool, or simply want to stop the recurring charge. Remember: deleting the app from your phone does not cancel your subscription. Many users make this mistake and continue paying months after they stop using it. Stopee recommends cancelling your subscription first, then deleting the app if you wish.

Key facts about lose it subscriptions

Lose It offers a free version with basic features and premium tiers that renew automatically. Cancellation stops future renewals but typically does not end access to your current billing period immediately. Your account data remains unless you explicitly delete your account. If you signed up for a lifetime purchase (a one-time payment), that plan is generally non-refundable under Lose It's stated policy.

How to cancel lose it on android devices

If you subscribed through Google Play on your Android phone or tablet, follow these steps to cancel your Lose It subscription.

Step-by-step cancellation on google play

1. Open the Google Play app on your Android device.
   • If you do not have Google Play installed, you can access it through your device's app store or by visiting play.google.com on a web browser.
2. Tap your profile icon in the top right corner.
   • This usually appears as a coloured circle with your initials or profile picture.
3. Select "Payments & subscriptions" from the menu.
   • You may need to scroll down to find this option.
4. Tap "Subscriptions" to see all active subscriptions.
   • You will see a list of all apps you are currently paying for.
5. Find and select "Lose It" from the list.
   • Tap on it to open the subscription details page.
6. Tap "Cancel subscription" at the bottom of the page.
   • Google Play will ask you to confirm your cancellation and may offer you a discount to keep the subscription.
7. Confirm the cancellation by tapping "Cancel subscription" again.
   • Your access continues until the end of your current billing cycle. No further charges will be applied after that date.

Pro tip: Take a screenshot of your cancellation confirmation page showing the date your subscription ends. Keep this for your records in case Google Play charges you again by mistake.

How to cancel lose it on apple iOS devices

If you subscribed through Apple's App Store on your iPhone or iPad, the cancellation process is slightly different from Android.

Step-by-step cancellation on app store

1. Open the "Settings" app on your iOS device.
   • This is the grey gear icon on your home screen.
2. Scroll up and tap your name at the top of the Settings menu.
   • You may need to enter your Apple ID password.
3. Select "Subscriptions" from the list.
   • This shows all active subscriptions tied to your Apple account.
4. Find "Lose It" in the subscriptions list and tap it.
   • You will see your subscription level, renewal date and billing history.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will confirm your cancellation and explain when your access ends.

Warning: You must cancel at least 24 hours before your next renewal date to avoid being charged. If you cancel too close to your renewal date, the charge may still process. Apple handles all refunds through its own system; Lose It cannot process App Store refunds directly.

Requesting a refund through apple

If you were charged after cancelling, or if you want a refund for a recent subscription renewal, contact Apple Support directly. You can request a refund through the "Report a Problem" feature in your iTunes or App Store purchase history. Explain why you want the refund, and Apple will review your request. Most refunds are processed within 5 to 10 business days.

How to cancel lose it on the web

If you subscribed through the Lose It website or web portal, you can cancel your subscription by logging into your account.

Cancellation steps on the lose it website

1. Visit the Lose It website and log in with your email and password.
   • Make sure you are on the official Lose It domain, not a phishing site.
2. Navigate to "Account Settings" or "Subscription Settings."
   • This is usually in your profile menu, which you can access from the top right of the page.
3. Look for a "Manage Subscription" or "Cancel Subscription" button.
   • Click on it to see your current subscription details.
4. Click "Cancel Subscription" and confirm your request.
   • You may see a final offer to keep your subscription at a reduced price.
5. Check your email for a cancellation confirmation from Lose It.
   • This confirmation should include the date your subscription ends and your billing history.

Pro tip: Web cancellations are often the fastest and most transparent. You receive an immediate confirmation email and can easily access your cancellation records. Stopee recommends this method if you have the option.

What happens after you cancel lose it

Cancelling your subscription is not the end of the story. Understanding what happens next helps you avoid surprises and unwanted charges.

Your access and data after cancellation

When you cancel, your subscription stops renewing on the next billing date. You retain full access to your premium features until that date arrives. After the billing period ends, your account reverts to the free version. You will no longer see advanced insights, meal plans or premium features.

Your logged food, exercise and weight data remains in your account unless you delete it manually. You can download or screenshot your data before the billing period ends if you want to keep a copy. Deleting the Lose It app from your phone does not affect your account or data; it simply removes the app from your device.

Stopping automatic renewals

Cancellation stops future charges immediately. However, you will continue to be billed for your current billing period if you cancel mid-cycle. You do not receive a prorated refund for unused days. The only exception is if South African consumer law requires it, which we discuss below.

Warning: If you cancel on a web browser but continue using the app on your phone, you may become confused about your access level. Once your current period ends, premium features will no longer work. Log out and back in if the app seems to behave oddly after cancellation.

Can you get a refund after cancelling lose it

Refund policy and options differ depending on where and how you subscribed. Stopee helps you understand your rights and what to do if you believe you deserve a refund.

Lose it's refund policy

Lose It allows refunds for purchases made via the web or Google Play within 35 days of purchase under their stated terms. Lifetime purchases (one-time payments for permanent premium access) are generally non-refundable. Lose It does not prorate or refund charges for partial use after cancellation, except where required by applicable consumer law.

App Store purchases are handled by Apple, not Lose It. Lose It cannot process App Store refunds for you; you must request them directly from Apple Support.

How to request a refund from google play

1. Open the Google Play app and tap your profile icon in the top right.
   • Navigate to "Payments & subscriptions" and then "Purchases."
2. Find the Lose It subscription or one-time purchase you want to refund.
   • Tap on it to open the purchase details.
3. Tap "Report a problem" or "Request a refund."
   • Select your reason for the refund from the dropdown menu.
4. Explain your situation clearly and attach any relevant screenshots or proof.
   • Be honest and specific about why you deserve a refund.
5. Submit your request and wait for Google Play to respond.
   • You will receive an email within 1 to 5 business days with their decision.

Pro tip: Google Play refunds are more likely to be approved if you request them within 48 hours of purchase. The further away from purchase you go, the harder it becomes to argue that you made a mistake.

How to request a refund from apple

1. Visit appleid.apple.com and sign in with your Apple ID.
   • Or use the iTunes or App Store app on your iOS device.
2. Navigate to "Purchase History" and find the Lose It charge.
   • Look for the specific date and amount you want to refund.
3. Click the three dots next to the purchase and select "Report a Problem."
   • Explain why you want a refund in the message box.
4. Submit your report and monitor your email for Apple's response.
   • Apple typically responds within 5 to 10 business days.

How to request a refund from lose it directly

If you subscribed through the Lose It website, you can contact their support team directly. Find their contact form or email address on the Lose It website under "Help," "Support" or "Contact Us." Explain that you want a refund, include your order number or invoice, and describe your reason clearly. Stopee recommends keeping your email brief and professional. Lose It will respond within 5 to 10 business days with a decision.

Your consumer rights in south africa

South African law provides important protections when you subscribe to services online. These rights can override Lose It's stated policy, especially if the company has acted unfairly.

The consumer protection act and your cancellation rights

The National Credit Act and the Consumer Protection Act (CPA) protect South African consumers in subscription disputes. Under the CPA, a supplier must give you clear information about cancellation terms before you pay. If Lose It's cancellation process is hidden, unclear or deliberately difficult, the company may be breaking the law.

You have the right to cancel a subscription without penalty if the company fails to deliver the service you paid for. If Lose It stops working properly, removes promised features or provides a significantly degraded service after you pay, you can demand a refund.

When to escalate your complaint

If Lose It refuses to refund you and you believe you have a valid claim, contact the National Consumer Commission (NCC). The NCC is South Africa's consumer protection authority and can investigate complaints of unfair practices, hidden charges or misleading cancellation terms. You can file a complaint online at nccsa.org.za or call them for guidance.

Pro tip: Keep screenshots of your subscription confirmation, cancellation confirmation, billing statements and any emails with Lose It support. These prove your case if you escalate to the NCC.

Common mistakes when cancelling lose it

Cancellation seems simple, but many people make costly errors that leave them paying longer than intended. Stopee has seen these mistakes happen again and again, so learn from them now and avoid the frustration later.

Mistake 1: deleting the app without cancelling the subscription

This is the number one error. You delete the Lose It app from your phone, assume you are no longer subscribed and move on with your day. Months pass, and then you notice unexpected charges on your bank statement. The subscription continued to renew in the background because you never cancelled it through the app store or website. Always cancel first, then delete the app.

Mistake 2: cancelling too close to your renewal date

If you wait until one day before your renewal, the charge may still process on your credit card or bank account. Google Play and Apple both require at least 24 hours notice for cancellations to take effect. Cancel as soon as you decide to quit, not the day before you get charged.

Mistake 3: thinking your refund is automatic

Cancelling and requesting a refund are two separate actions. Cancelling stops future charges. A refund reverses a charge you have already made. You must request a refund actively; it does not happen automatically. If you want your money back for a subscription you no longer want, file a refund request within the window allowed by your payment platform.

Mistake 4: using the wrong cancellation method

If you subscribed through the App Store, you must cancel through the App Store, not through the Lose It website or Google Play. Using the wrong method means your cancellation does not register in the system that processes your payment. Confirm where you subscribed (check your email receipt or bank statement) and cancel through that same channel.

Mistake 5: not keeping proof of cancellation

If a charge appears on your account after you cancel, you need evidence that you requested the cancellation. Take a screenshot of your confirmation screen and save the confirmation email. Stopee recommends keeping these records for at least one year.

Lose it pricing and plan options

Understanding what you are paying for helps you decide if the subscription is worth keeping.

Available plans and current pricing

For current pricing in South African Rand (ZAR), check the Lose It app on your phone or visit the website during sign-up. Prices vary by region and may change seasonally.

Checklist for cancelling lose it

Use this checklist to ensure you cancel correctly and protect yourself from ongoing charges.

Before you cancel

• Confirm where you subscribed (App Store, Google Play or Lose It website) by checking your email receipt or bank statement.
• Note your current billing date and the last day of your current period.
• Download or screenshot any important data you want to keep (weight logs, nutrition notes, meal plans).
• Check if Lose It offers a win-back discount; decide if you want to accept or refuse it.

During cancellation

• Follow the correct cancellation steps for your platform (Apple, Google Play or web).
• Confirm that you see a cancellation confirmation on screen.
• Take a screenshot of the confirmation page showing the cancellation date and end date of access.
• Close the app and log out from your account.

After cancellation

• Wait for a confirmation email from the payment platform or Lose It.
• Save the confirmation email in a dedicated folder.
• Check your email again 1 to 2 days before your final access date to confirm no new charge is pending.
• Mark your calendar with the date your access ends.
• If a charge appears after your cancellation, file a refund request immediately with proof of cancellation.

Why stopee makes cancellation easier

Navigating subscription cancellation can feel overwhelming, especially when companies make the process deliberately hard to find. Stopee exists to help you regain control of your subscriptions and your wallet. Our guides cover every cancellation method, every potential refund option and every consumer right that protects you in South Africa.

Whether you want to cancel Lose It, compare it with other fitness apps, or understand your legal options if the company refuses to refund you, Stopee provides clear, empowering guidance. We have helped thousands of consumers cancel unwanted subscriptions, recover lost money and avoid hidden charges. Your financial peace of mind matters, and we are here to support that goal every step of the way.

Start your cancellation journey with confidence today, and join the growing community of South Africans taking control of their digital subscriptions through Stopee.