Manage Lose It

How to cancel lose it and reclaim your fitness journey

Understanding lose it and why you might want to leave

Lose It is a food-tracking and weight-loss app designed to help you log meals, set health goals, and monitor your progress through a built-in food database and fitness device syncing. If you've found the app no longer fits your needs, or you're exploring other options, cancelling your subscription is straightforward-but timing matters.

At Stopee, we've helped thousands of consumers understand their subscription obligations and exit cleanly. This guide walks you through every cancellation method, refund rights under Singapore law, and the steps to ensure you're never charged again.

What lose it offers

The app provides calorie tracking, personalized goal setting, exercise syncing with fitness devices, and community support features. Premium tiers unlock advanced analytics, nutrition insights, and personalized coaching. You access Lose It either through the iOS App Store, Google Play Store, or via their website with a separate web subscription.

Common reasons to cancel

Users typically cancel because they've reached their fitness goals, prefer a different app interface, found the premium features less valuable than expected, or need to cut subscription costs. Whatever your reason, Stopee recommends acting quickly-cancelling before your renewal date prevents unwanted charges and keeps your account clean.

Singapore's consumer protection laws and your rights

Your cancellation rights are protected under Singapore's Consumer Protection (Fair Trading) Act, which requires businesses to be transparent about charges and subscription terms.

What the law protects

Under this Act, Lose It must clearly disclose subscription costs, renewal dates, and cancellation methods before you purchase. If the company fails to do so, or charges you after cancellation, you have the right to dispute the charge and request a refund through your payment provider or the Consumers Association of Singapore (CASE). The law also prohibits unfair contract terms that make cancellation unreasonably difficult.

Your 35-day refund window

Lose It states that refunds for web and Google Play purchases are available within 35 days of purchase. This is not a statutory cooling-off period-it's the company's own policy. However, if Lose It breaches the Consumer Protection (Fair Trading) Act by hiding charges or refusing a legitimate refund, you can escalate to CASE. App Store refunds (iOS) are handled solely by Apple, not Lose It, so contact Apple Support directly for those requests.

How to cancel lose it across all platforms

Your cancellation method depends on where you subscribed: iOS App Store, Google Play Store, or Lose It's website. Each requires different steps, and timing is critical to avoid the next billing cycle.

Cancel via iOS app store

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel through Apple's Subscriptions settings.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your Apple ID name or profile picture at the top.
   • Tap Subscription on the menu.
2. Find and select Lose It from your active subscriptions list.
3. Tap Cancel Subscription at the bottom of the screen.
4. Choose your cancellation reason (optional but helps Apple and Lose It understand feedback).
5. Confirm the cancellation by tapping Confirm.

Warning: You must cancel at least 24 hours before your renewal date. Apple's system processes renewals automatically, and cancelling within 24 hours may not prevent the next charge. If you miss the window and are charged, request a refund through Apple's purchase history within 45 days of the charge.

Pro tip: Check your Subscription settings monthly. Apple doesn't send reminder emails before renewal, so mark your calendar with your renewal date and cancel 48 hours early to be safe.

Cancel via google play store

Android users who subscribed through Google Play Store must cancel via the Google Play app or web interface.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select Payments and subscriptions.
   • Tap Subscriptions.
2. Find and select Lose It from your active subscriptions.
3. Tap Cancel subscription at the bottom.
4. Follow Google's confirmation prompts and select your cancellation reason.
5. Confirm the cancellation.

Alternatively, visit play.google.com, log in, navigate to Payments and subscriptions, and repeat the same steps on the web version.

Warning: Unlike Apple, Google Play allows you to cancel up to the renewal date itself-you don't lose the 24-hour buffer. However, verify your next billing date in the Subscription Details section before cancelling. After cancellation, your Lose It access typically remains until the end of the current billing period.

Pro tip: If you've been charged after cancellation, Google Play offers a straightforward refund process. Request a refund within 48 hours of the unwanted charge via your order history-Google usually approves these in 2-3 business days.

Cancel via lose it's website

If you subscribed directly through Lose It's website (not through an app store), you must cancel through your account on their site.

1. Visit the Lose It website and log in with your email and password.
   • If you've forgotten your password, use the Forgot Password link.
2. Navigate to Account Settings or Profile (usually in the top menu or hamburger icon).
3. Select Subscription or Billing section.
4. Click Cancel Subscription or similar option-wording varies by account type.
5. Review the cancellation terms and confirm.

Warning: Deleting the Lose It app from your phone does NOT cancel your subscription. Your account remains active, and you will be charged at renewal. You must follow these steps on Lose It's website to stop billing.

Pro tip: After cancelling on the website, check your email for a cancellation confirmation. If you don't receive one within 24 hours, log back in and verify the Subscription status shows "Cancelled" or "Inactive." Contact Lose It support if the status hasn't updated.

What happens after you cancel

Cancelling a Lose It subscription doesn't erase your data or account-it only stops future charges. Understanding what remains accessible helps you transition smoothly.

Your access after cancellation

You typically retain full access to Lose It until the end of your current paid billing period. If you cancel mid-cycle, your premium features remain unlocked until your next renewal date would have occurred. After that date passes, you'll revert to the free version of the app with limited tracking features. Your account and all historical data (meals, weight entries, goals) remain permanently unless you request deletion.

Some users keep the app installed to access their data in read-only mode, while others delete it immediately. Stopee recommends downloading or screenshotting any important records before cancelling if you want to archive your progress offline.

Protecting your account and data

Cancelling a subscription does not delete your Lose It account. Your personal information, login credentials, and health data remain stored on Lose It's servers indefinitely. If you want your account and data permanently removed, you must explicitly request deletion through Lose It's Data Deletion or Account Termination settings. Review your account privacy settings first-you may want to change your password or enable two-factor authentication to protect any remaining account access.

Pro tip: Before requesting account deletion, export or screenshot your health data, progress photos, and meal logs if you want to keep them. Lose It doesn't provide an automated export tool, so manual documentation ensures you don't lose valuable fitness records.

Automatic renewal and billing

Once your cancellation processes, automatic renewals stop immediately. You will not be charged again unless you manually resubscribe. Monitor your bank or credit card statements for 30 days after cancellation to ensure no unexpected charges appear. If an unwanted charge occurs, contact your bank immediately and file a dispute-most financial institutions reverse fraudulent subscription charges within 5-7 business days.

Refunds and getting your money back

Refund eligibility depends on where you subscribed and how long ago you paid. Stopee breaks down your options across all platforms.

Web and google play refunds

Lose It allows refunds for web and Google Play purchases within 35 days of the original purchase date. To request a refund, log into your Lose It account, navigate to Account Settings, and select Request a Refund or contact Lose It's support team directly. Provide your order number, purchase date, and reason for the refund. Lose It typically processes refunds within 5-10 business days, and the money returns to your original payment method.

If Lose It denies your refund unfairly or doesn't respond within 14 days, escalate to the Consumers Association of Singapore (CASE). Under the Consumer Protection (Fair Trading) Act, you have the right to dispute unreasonable refusal if the service was misrepresented or failed to meet advertised terms.

App store refunds

Apple processes all App Store refunds, not Lose It. You must request refunds directly from Apple through the App Store's Purchase History or Apple Support. Apple typically grants refunds for accidental purchases, unauthorized charges, and unused subscriptions within 45 days. To request one, open the App Store, tap your profile, select Purchase History, find the Lose It charge, tap Report a Problem, and select the reason (e.g., "I didn't authorize this charge" or "This subscription wasn't what I expected"). Apple usually responds within 24-48 hours.

Warning: Never request a refund from Lose It for an App Store purchase-they don't handle Apple billing. Contact Apple exclusively, or your refund request may be ignored or delayed.

Non-refundable purchases

Lifetime purchases are explicitly non-refundable under Lose It's terms. If you bought a lifetime premium plan, you cannot obtain a refund. However, if you were charged for a lifetime plan without authorization, contact Apple, Google Play, or Lose It to dispute the charge as fraudulent. Additionally, Lose It does not offer a statutory 14-day cooling-off period in Singapore-their 35-day policy is voluntary, so once that window closes, refunds are at their discretion.

Lose it pricing and plan options

Understanding what you're paying for helps you decide whether cancellation is right for you or if a different plan suits your budget better.

If you're on the monthly plan at S$13.98, switching to annual billing at S$17.98 saves you money. However, if you're uncertain about long-term commitment, stick with monthly and cancel anytime. Stopee recommends reviewing promotional offers before cancelling-Lose It occasionally offers discounted reactivation to retain customers.

Common cancellation mistakes to avoid

We understand the frustration when cancellation feels harder than it should be. These mistakes cost users extra charges and unnecessary hassle-avoid them.

Deleting the app instead of cancelling the subscription

This is the most common and costly error. Removing the Lose It app from your phone does not cancel your subscription. Your account remains active, and you're charged at the next renewal date. Always cancel through Settings (iOS), Google Play, or the Lose It website before deleting the app. Stopee recommends cancelling first, waiting for a confirmation email, then deleting the app 48 hours later to ensure the cancellation processed.

Ignoring the 24-hour pre-renewal window on iOS

Apple's 24-hour rule is strict. If you cancel fewer than 24 hours before your renewal date, Apple may still charge you. Check your renewal date in Settings > Subscriptions > Lose It, and mark your calendar to cancel 48 hours earlier. If you miss the window and are charged, request a refund from Apple within 45 days of the charge.

Not checking cancellation confirmation

After cancelling, many users assume it's done without verifying. Always check your email for a cancellation confirmation or log back into your account to confirm the subscription status shows "Cancelled" or "Inactive." If no confirmation arrives within 24 hours, contact Lose It support immediately. Stopee has seen cases where system glitches caused failed cancellations, and users were charged months later without knowing.

Requesting refunds after the 35-day window

Lose It's refund policy is strict: refunds expire 35 days after purchase. If you cancel on day 36, you forfeit the refund. Mark your purchase date and request refunds before day 35 expires. For App Store purchases, Apple's window is 45 days-slightly longer-but still time-sensitive.

Contacting the wrong support channel

App Store subscriptions must be cancelled with Apple, not Lose It. Google Play subscriptions must be cancelled with Google, not Lose It. Many users contact Lose It support asking them to cancel an app store subscription, which causes delays and confusion. Stopee recommends checking your receipt email to see which platform you subscribed through, then cancelling directly on that platform.

Cancellation checklist and verification steps

Use this checklist to ensure you've cancelled completely and won't be charged again.

1. Verify your subscription platform (iOS, Google Play, or website).
   • Check your purchase confirmation email.
   • Log into your app and look for billing information.
2. Cancel through the correct platform (not by deleting the app).
   • iOS: Settings > Subscriptions > Lose It > Cancel.
   • Google Play: Play Store > Profile > Subscriptions > Lose It > Cancel.
   • Website: Log in > Account Settings > Subscription > Cancel.
3. Wait for and save your cancellation confirmation email.
4. Log back into your account and verify subscription status shows "Cancelled" or "Inactive."
5. Monitor your bank or credit card for 30 days-no new Lose It charges should appear.
6. If charged after cancellation, request a refund within 35-45 days (depending on platform) or contact CASE.

Pro tip: Screenshot your cancellation confirmation and account status showing "Cancelled." If you're ever charged again and dispute it with your bank, this proof strengthens your case.

Comparing lose it to alternatives

If you're cancelling because the app doesn't fit your needs, explore these popular alternatives before deciding to quit tracking entirely.

If you're cancelling for cost, MyFitnessPal at S$9.99/month saves you roughly S$50 annually versus Lose It at S$13.98/month. If you want behavioral support, Noom offers coaching. Stopee encourages you to test free versions of alternatives before cancelling-many offer 7-14 day free trials, so you can confirm the switch before losing your Lose It data.

Your next steps and where to get help

You now have the knowledge to cancel confidently. Here's what to do immediately.

First: Identify your subscription platform and cancel using the steps above for your device. Second: Save your cancellation confirmation email and screenshot your account status. Third: Watch your payment method for 30 days to ensure no unwanted charges. Finally: If you encounter refusal to cancel, unexplained charges, or poor customer service, escalate to the Consumers Association of Singapore (CASE) via their website-they offer free mediation and can force refunds under the Consumer Protection (Fair Trading) Act.

Lose It's contact address is 101 Tremont Street, Floor 9, Boston, MA 02108, USA. However, for quickest resolution with digital subscription issues, use in-app support or contact the relevant app store (Apple or Google) rather than postal mail.

Stopee has helped thousands of consumers cancel subscriptions cleanly and reclaim their money. If you feel trapped by automatic billing or unclear cancellation terms, Stopee provides step-by-step guidance tailored to your situation. Visit Stopee today to explore tools and resources for cancelling any subscription confidently. Remember: you have consumer rights, and companies must honor them-cancellation should be as easy as signing up.