Manage Botim

How to cancel botim and understand your rights in india

What is botim and why you might want to cancel

Botim is a mobile messaging and calling app that lets you make voice and video calls, send messages, and share files over the internet. The app offers free basic features and a paid VIP subscription tier that removes ads, unlocks HD video calls, adds a VIP badge, gives you early access to new features, and includes background blur for video.

You might decide to cancel if you've switched to another calling app, no longer use the premium features, or want to stop recurring charges. Whatever your reason, Stopee is here to guide you through every step of the cancellation process and help you understand your rights as an Indian consumer.

Free vs VIP features

Botim's free tier lets you message and call other Botim users without cost. The VIP subscription (starting at ₹109 per month) removes advertisements, enables HD video quality, displays your VIP badge to contacts, and gives you access to features before general release. Botim also offers a Money wallet and prepaid card service for payments and transfers.

When to consider cancellation

You might want to cancel your VIP subscription if you rarely use HD video calls, find the ad-free experience unnecessary, or prefer competitor apps like WhatsApp or Telegram. Annual plans lock you into a full year of charges, so cancelling early can save money if your needs have changed.

Your consumer rights in india and what protections you have

As an Indian consumer, you have specific legal protections when you subscribe to digital services like Botim, even though they operate online.

Consumer protection act and your rights

India's Consumer Protection Act, 2019 protects you against unfair trade practices, defective services, and misleading advertising. Under this law, you have the right to demand a refund if a service is defective or Botim fails to deliver what it promised. However, Botim's terms state that VIP subscription fees are non-refundable, and there is no 14-day cooling-off period mentioned in their official documentation for India.

Important: The Consumer Protection Act does allow you to escalate complaints to the Central Consumer Protection Authority if Botim refuses to address genuine grievances. Stopee recommends documenting any issues before you cancel, in case you need to dispute charges later.

Your right to cancel and data deletion

You have the right to cancel your subscription at any time and request deletion of your account. Once you request account deletion, Botim must disable your account and remove your personal data and transaction history within approximately 15 days. You retain access to your paid subscription until the current billing period ends, even after cancellation.

Fraud and unauthorized charges

If someone accesses your Botim account without permission, makes unauthorized purchases, or your account is compromised through QR-code fraud or virus, you can file a dispute with your bank or payment provider. Botim may offer a 100% refund for proven fraud cases after investigation. You also have the right to initiate a chargeback through your bank or credit card provider under Indian banking rules.

Methods to cancel botim on different platforms

Cancellation works differently depending on whether you subscribed through Apple App Store, Google Play, or directly through the Botim app or website. Stopee has broken down each method so you know exactly which path to take.

Cancel your VIP subscription through apple app store (iOS)

If you subscribe to Botim VIP on your iPhone or iPad, you must cancel through Apple's system, not the Botim app itself. Uninstalling Botim will not cancel your subscription.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Botim VIP.
5. Tap Turn Off Auto-Renewal or Cancel Subscription.
6. Confirm your choice when prompted.

Pro tip: After you cancel, your access continues until the end of your current billing period. Check the exact renewal date so you know when your VIP features expire.

Cancel your VIP subscription through google play (Android)

Android users subscribe through Google Play, and that is where you must cancel. Simply deleting the Botim app from your phone will not stop your subscription charges.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Find Botim VIP and tap it.
6. Tap Cancel Subscription and confirm.

Warning: Many users make the mistake of uninstalling the app without cancelling in Google Play. The subscription will continue to renew and charge you each month until you formally cancel it in the Play Store.

Delete your botim account and cancel through the app or website

If you want to remove your entire Botim account (not just the VIP subscription), you can request account deletion directly. This disables your account and erases your profile, messages, and transaction history.

1. Open the Botim app or visit the Botim website and log in with your credentials.
2. Navigate to Me (or your profile section).
3. Tap Account Settings or Account.
4. Scroll to find Delete Account or similar option.
5. For Botim Money users: clear any pending transactions and delete prepaid cards before requesting deletion.
6. Tap Delete Account and follow the confirmation steps.

Pro tip: Account deletion takes approximately 15 days to complete. During this time, your account will be disabled but your data will remain in Botim's systems until the deletion process finishes.

What happens after you cancel your subscription

Cancelling stops future charges but does not immediately remove your access, and understanding the timeline helps you plan your next steps.

Your access after cancellation

When you cancel your Botim VIP subscription, you keep all VIP features and access until your current billing cycle ends. If you cancelled on the 15th of a month but your subscription renews on the 20th, you retain VIP benefits until the 20th. After that date, you return to the free tier with ads and standard video quality.

Timeline for account deletion

If you requested full account deletion (not just subscription cancellation), Botim will disable your account immediately but takes up to 15 days to fully remove your personal data, messages, and transaction history from their servers. During those 15 days, your account remains inaccessible to you and other users.

Your botim money wallet and prepaid card

If you use Botim's Money wallet or prepaid card feature, you must clear any pending transactions and delete your prepaid cards before requesting account deletion. After your account is deleted, you cannot access funds in your Botim Money wallet, so withdraw or transfer any remaining balance first.

Botim pricing plans and subscription options in india

Understanding what you are paying for helps you decide whether cancellation makes sense or if a different plan suits your needs better.

VIP subscription pricing breakdown

Pro tip: The yearly plan saves you approximately ₹260 compared to paying ₹109 monthly for 12 months. If you are unsure about long-term commitment, the monthly option gives you flexibility to cancel sooner.

Why pricing varies

Botim regularly offers promotional rates for new users or for limited periods. Prices listed on the iOS App Store may differ from those on Google Play or the web. Stopee recommends checking your specific platform before deciding to cancel, as a promotional price might make the subscription worthwhile for another month.

Refund policy and when you can get your money back

Botim's refund policy is strict, but Stopee has identified situations where you may have grounds to dispute charges or request a refund under Indian consumer law.

Standard non-refundable policy

Botim explicitly states that all fees for VIP subscriptions (whether monthly or annual) are non-refundable. This means if you cancel partway through a billing cycle, you will not receive a pro-rata refund for unused days. You keep access until the cycle ends, but no money comes back.

Exceptions: fraud and unauthorized use

Botim may provide a 100% refund if your account was compromised or misused without your consent. Qualifying situations include:

• Unauthorized account access and charges made by someone else.
• QR-code fraud where someone tricked you into scanning a malicious code that authorized charges.
• Hacking or virus that caused unauthorized subscriptions.

Botim investigates these claims and may refund you, but the company sets its own conditions and approval criteria. Stopee advises you to gather evidence (screenshots of unauthorized transactions, security alerts from your phone, proof of account compromise) before requesting a refund investigation.

Chargeback and bank dispute options

If Botim denies your refund request or does not respond within a reasonable time (typically 7-14 days), you can contact your bank or credit card provider and initiate a chargeback or dispute. Indian banks and RBI rules allow you to challenge unauthorized or fraudulent charges. Provide your bank with:

• Screenshot of the unauthorized charge in Botim or your payment app.
• Email or complaint reference number from Botim (if any).
• Proof that you attempted to resolve the issue with Botim first.

Important: Once a chargeback is initiated, Botim may suspend or delete your account. Use this option only if you are certain you want to end your relationship with the service.

Common mistakes people make when cancelling botim

Cancellation can feel confusing, and small oversights can leave you paying for weeks longer than intended.

Uninstalling the app without cancelling the subscription

The biggest mistake Stopee sees is users deleting the Botim app from their phone and assuming the subscription ends. It does not. Your subscription will continue to renew every month on Google Play or Apple ID until you formally cancel through those platforms. Always cancel in the app store before uninstalling.

Forgetting about annual subscriptions

If you bought a yearly plan, you might forget the renewal date. Set a calendar reminder one week before your renewal to cancel in time if you decide not to renew. Once the year has passed, the full annual charge (₹1,049 or ₹1,299) applies immediately.

Not checking which platform holds your subscription

If you switched from Android to iPhone mid-subscription, you might have cancelled the wrong subscription. Always check your current device's app store to confirm where the active subscription is linked. You may have one active subscription on Google Play and a separate inactive one on Apple ID.

Clearing botim money without withdrawing balance first

If you use Botim's Money wallet or prepaid card, deleting your account erases access to any balance you hold. Before requesting account deletion, withdraw your Money balance to your bank account or transfer it to a contact. Once deleted, that balance is gone.

Missing the confirmation email

After you cancel, you should receive a confirmation email from Botim or your payment provider (Apple or Google). If you do not see one within 24 hours, log back in and verify cancellation in the app store. Do not assume cancellation went through without confirmation.

Your cancellation checklist

Use this checklist to ensure you have completed every step and avoided common pitfalls.

Contacting botim if cancellation does not work

If you cancelled but continue to see charges, or if you encounter technical errors during cancellation, Stopee recommends reaching out to Botim's support team and your payment provider.

Registered office and support contact

Botim India Private Limited is the registered entity operating the service in India. You can direct cancellation disputes, refund requests, or account deletion concerns to:

Botim India Private Limited
Registered office: India
Support contact: Use the in-app Help or Support section, or email Botim's official support address (found in your app settings under Help & Support).

Stopee advises keeping records of all communication with Botim, including screenshots and email timestamps. If Botim does not respond within 14 days, you can escalate to the Central Consumer Protection Authority or file a complaint with your state's consumer commission under the Consumer Protection Act, 2019.

Escalation to your bank or payment provider

Contact your bank immediately if charges continue after cancellation. Provide the bank with:

• Screenshots showing cancellation confirmation from the app store.
• Bank statements showing unwanted charges after cancellation date.
• Any communication with Botim support regarding the issue.

Your bank can reverse unauthorized charges and help you dispute recurring billing that continued after cancellation.

Your final summary and next steps

Cancelling Botim VIP is straightforward once you know which platform holds your subscription and what to expect after you cancel. Follow the platform-specific steps above (Apple App Store, Google Play, or direct account deletion), verify your cancellation within 24 hours, and keep your confirmation email.

Remember that cancellation stops future renewals but keeps your VIP access until your current billing cycle ends. If you were charged after a valid cancellation, dispute the charge with your bank or contact Botim's support with evidence.

Your rights as an Indian consumer are protected under the Consumer Protection Act, 2019, which means you can pursue refunds for fraud, defective service, or misleading claims. Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights, and recover unauthorized charges. If you need further guidance on disputing charges or escalating a complaint with Botim, Stopee remains your trusted resource every step of the way.